Say "Let me know if you liked ___ the next time you are in" Say "I enjoyed talking with you" Remember a guest's name Make eye contact Say "Good Afternoon!" Look up & acknowledge Say "Good morning!" Thank the guest Say "Hello, how are you today?" Exceed Expectations Say "Can I wrap that for you?" Greet customers around you Share a favorite recipe Use the 10- 4 rule Say "Thank you, come again soon" Ask open- ended questions Offer guests the ad & newsletter Say "Thanks for shopping with us" Take a guest to the item Offer samples Appreciate the Guest's Choice to Shop Here Say "What can I help you with today?" Say "Would you like some..." Make recommendations Suggest additional items Go above & beyond Determine the guest's needs Introduce yourself by name Smile! Say "I recommend the __ because __" Say "Let me know if you liked ___ the next time you are in" Say "I enjoyed talking with you" Remember a guest's name Make eye contact Say "Good Afternoon!" Look up & acknowledge Say "Good morning!" Thank the guest Say "Hello, how are you today?" Exceed Expectations Say "Can I wrap that for you?" Greet customers around you Share a favorite recipe Use the 10- 4 rule Say "Thank you, come again soon" Ask open- ended questions Offer guests the ad & newsletter Say "Thanks for shopping with us" Take a guest to the item Offer samples Appreciate the Guest's Choice to Shop Here Say "What can I help you with today?" Say "Would you like some..." Make recommendations Suggest additional items Go above & beyond Determine the guest's needs Introduce yourself by name Smile! Say "I recommend the __ because __"
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
T-Say "Let me know if you liked ___ the next time you are in"
T-Say "I enjoyed talking with you"
G-Remember a guest's name
W-Make eye contact
W-Say "Good Afternoon!"
W-Look up & acknowledge
W-Say "Good morning!"
T-Thank the guest
W-Say "Hello, how are you today?"
G-Exceed Expectations
G-Say "Can I wrap that for you?"
W-Greet customers
around you
G-Share a favorite recipe
W-Use the 10-4 rule
T-Say "Thank
you, come again soon"
A-Ask open-ended questions
G-Offer guests the ad & newsletter
T-Say "Thanks for shopping with us"
G-Take a guest to the item
A-Offer samples
T-Appreciate the Guest's Choice to Shop Here
A-Say "What can I help you with today?"
A-Say "Would you like some..."
A-Make recommendations
A-Suggest additional items
G-Go above & beyond
A-Determine the guest's needs
G-Introduce yourself by name
W-Smile!
A-Say "I recommend the __ because __"