Remembera guest'snameSay "Hello,how areyoutoday?"Determinetheguest'sneedsAsk open-endedquestionsMakerecommendationsOffersamplesSay"Thanks forshoppingwith us"Say"Goodmorning!"Share afavoriterecipeSay "Let meknow if youliked ___ thenext time youare in"Say "Whatcan I helpyou withtoday?"Look up &acknowledgeOfferguests thead &newsletterSmile!Say "GoodAfternoon!"Say"Wouldyou likesome..."SuggestadditionalitemsIntroduceyourselfby nameUsethe 10-4 ruleAppreciatethe Guest'sChoice toShop HereTake aguest tothe itemSay "Ienjoyedtalkingwith you"Goabove &beyondSay "CanI wrap thatfor you?"Say "Irecommendthe __because __"MakeeyecontactGreetcustomersaroundyouSay "Thankyou, comeagainsoon"ExceedExpectationsThanktheguestRemembera guest'snameSay "Hello,how areyoutoday?"Determinetheguest'sneedsAsk open-endedquestionsMakerecommendationsOffersamplesSay"Thanks forshoppingwith us"Say"Goodmorning!"Share afavoriterecipeSay "Let meknow if youliked ___ thenext time youare in"Say "Whatcan I helpyou withtoday?"Look up &acknowledgeOfferguests thead &newsletterSmile!Say "GoodAfternoon!"Say"Wouldyou likesome..."SuggestadditionalitemsIntroduceyourselfby nameUsethe 10-4 ruleAppreciatethe Guest'sChoice toShop HereTake aguest tothe itemSay "Ienjoyedtalkingwith you"Goabove &beyondSay "CanI wrap thatfor you?"Say "Irecommendthe __because __"MakeeyecontactGreetcustomersaroundyouSay "Thankyou, comeagainsoon"ExceedExpectationsThanktheguest

Guest Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
W
3
A
4
A
5
A
6
A
7
T
8
W
9
G
10
T
11
A
12
W
13
G
14
W
15
W
16
A
17
A
18
G
19
W
20
T
21
G
22
T
23
G
24
G
25
A
26
W
27
W
28
T
29
G
30
T
  1. G-Remember a guest's name
  2. W-Say "Hello, how are you today?"
  3. A-Determine the guest's needs
  4. A-Ask open-ended questions
  5. A-Make recommendations
  6. A-Offer samples
  7. T-Say "Thanks for shopping with us"
  8. W-Say "Good morning!"
  9. G-Share a favorite recipe
  10. T-Say "Let me know if you liked ___ the next time you are in"
  11. A-Say "What can I help you with today?"
  12. W-Look up & acknowledge
  13. G-Offer guests the ad & newsletter
  14. W-Smile!
  15. W-Say "Good Afternoon!"
  16. A-Say "Would you like some..."
  17. A-Suggest additional items
  18. G-Introduce yourself by name
  19. W-Use the 10-4 rule
  20. T-Appreciate the Guest's Choice to Shop Here
  21. G-Take a guest to the item
  22. T-Say "I enjoyed talking with you"
  23. G-Go above & beyond
  24. G-Say "Can I wrap that for you?"
  25. A-Say "I recommend the __ because __"
  26. W-Make eye contact
  27. W-Greet customers around you
  28. T-Say "Thank you, come again soon"
  29. G-Exceed Expectations
  30. T-Thank the guest