Determinetheguest'sneedsTake aguest tothe itemSay "Thankyou, comeagainsoon"Goabove &beyondShare afavoriterecipeSay"Thanks forshoppingwith us"Offerguests thead &newsletterIntroduceyourselfby nameSuggestadditionalitemsExceedExpectationsThanktheguestSay "Hello,how areyoutoday?"Say "Let meknow if youliked ___ thenext time youare in"Say"Wouldyou likesome..."Say "GoodAfternoon!"Say "Ienjoyedtalkingwith you"MakeeyecontactSay"Goodmorning!"Ask open-endedquestionsOffersamplesSmile!Appreciatethe Guest'sChoice toShop HereRemembera guest'snameGreetcustomersaroundyouUsethe 10-4 ruleLook up &acknowledgeMakerecommendationsSay "Irecommendthe __because __"Say "CanI wrap thatfor you?"Say "Whatcan I helpyou withtoday?"Determinetheguest'sneedsTake aguest tothe itemSay "Thankyou, comeagainsoon"Goabove &beyondShare afavoriterecipeSay"Thanks forshoppingwith us"Offerguests thead &newsletterIntroduceyourselfby nameSuggestadditionalitemsExceedExpectationsThanktheguestSay "Hello,how areyoutoday?"Say "Let meknow if youliked ___ thenext time youare in"Say"Wouldyou likesome..."Say "GoodAfternoon!"Say "Ienjoyedtalkingwith you"MakeeyecontactSay"Goodmorning!"Ask open-endedquestionsOffersamplesSmile!Appreciatethe Guest'sChoice toShop HereRemembera guest'snameGreetcustomersaroundyouUsethe 10-4 ruleLook up &acknowledgeMakerecommendationsSay "Irecommendthe __because __"Say "CanI wrap thatfor you?"Say "Whatcan I helpyou withtoday?"

Guest Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
G
3
T
4
G
5
G
6
T
7
G
8
G
9
A
10
G
11
T
12
W
13
T
14
A
15
W
16
T
17
W
18
W
19
A
20
A
21
W
22
T
23
G
24
W
25
W
26
W
27
A
28
A
29
G
30
A
  1. A-Determine the guest's needs
  2. G-Take a guest to the item
  3. T-Say "Thank you, come again soon"
  4. G-Go above & beyond
  5. G-Share a favorite recipe
  6. T-Say "Thanks for shopping with us"
  7. G-Offer guests the ad & newsletter
  8. G-Introduce yourself by name
  9. A-Suggest additional items
  10. G-Exceed Expectations
  11. T-Thank the guest
  12. W-Say "Hello, how are you today?"
  13. T-Say "Let me know if you liked ___ the next time you are in"
  14. A-Say "Would you like some..."
  15. W-Say "Good Afternoon!"
  16. T-Say "I enjoyed talking with you"
  17. W-Make eye contact
  18. W-Say "Good morning!"
  19. A-Ask open-ended questions
  20. A-Offer samples
  21. W-Smile!
  22. T-Appreciate the Guest's Choice to Shop Here
  23. G-Remember a guest's name
  24. W-Greet customers around you
  25. W-Use the 10-4 rule
  26. W-Look up & acknowledge
  27. A-Make recommendations
  28. A-Say "I recommend the __ because __"
  29. G-Say "Can I wrap that for you?"
  30. A-Say "What can I help you with today?"