Put in aDisconnectOrderDowngradeto EV5Transferreda call toschedulingPut inMoveOrderSomeoneaskingaboutFiberCustomerrequestedextensionPut in aNewInstallOrderTransferredcall toSecure PayCustomercalling inabout slowinternetspeedPut selfieof you &coworkeron Etex FBAsst.someone w/filling outonline app.AnsweredOnlineChatRequestto talk to asupervisorTalked toan upsetcustomerTransfercall toTechSupportGeneralNo-TruckRoll OrderExplained tocustomer whythey have tohave a phoneSet upOnlineAccountLoginToldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportExplainedchargeson BillVerifiedweservice anaddressExplainedchargesfor NewServiceGavecustomerbalance onaccountUpdatedCPNI onanaccountAsst. withonlineaccountloginUpgradeInternetOrderTookReturnedEquipmentWore EtexLogo ShirtPut in aDisconnectOrderDowngradeto EV5Transferreda call toschedulingPut inMoveOrderSomeoneaskingaboutFiberCustomerrequestedextensionPut in aNewInstallOrderTransferredcall toSecure PayCustomercalling inabout slowinternetspeedPut selfieof you &coworkeron Etex FBAsst.someone w/filling outonline app.AnsweredOnlineChatRequestto talk to asupervisorTalked toan upsetcustomerTransfercall toTechSupportGeneralNo-TruckRoll OrderExplained tocustomer whythey have tohave a phoneSet upOnlineAccountLoginToldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportExplainedchargeson BillVerifiedweservice anaddressExplainedchargesfor NewServiceGavecustomerbalance onaccountUpdatedCPNI onanaccountAsst. withonlineaccountloginUpgradeInternetOrderTookReturnedEquipmentWore EtexLogo Shirt

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put in a Disconnect Order
  2. Downgrade to EV5
  3. Transferred a call to scheduling
  4. Put in Move Order
  5. Someone asking about Fiber
  6. Customer requested extension
  7. Put in a New Install Order
  8. Transferred call to Secure Pay
  9. Customer calling in about slow internet speed
  10. Put selfie of you & coworker on Etex FB
  11. Asst. someone w/ filling out online app.
  12. Answered Online Chat
  13. Request to talk to a supervisor
  14. Talked to an upset customer
  15. Transfer call to Tech Support
  16. General No-Truck Roll Order
  17. Explained to customer why they have to have a phone
  18. Set up Online Account Login
  19. Told customer about our MyEtex App
  20. Put in Call Back Request for Tech Support
  21. Explained charges on Bill
  22. Verified we service an address
  23. Explained charges for New Service
  24. Gave customer balance on account
  25. Updated CPNI on an account
  26. Asst. with online account login
  27. Upgrade Internet Order
  28. Took Returned Equipment
  29. Wore Etex Logo Shirt