CustomerrequestedextensionTransfercall toTechSupportTookReturnedEquipmentExplainedchargeson BillPut inMoveOrderDowngradeto EV5Explainedchargesfor NewServiceGavecustomerbalance onaccountTransferreda call toschedulingUpgradeInternetOrderGeneralNo-TruckRoll OrderPut in aNewInstallOrderAsst.someone w/filling outonline app.Toldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportExplained tocustomer whythey have tohave a phonePut selfieof you &coworkeron Etex FBTalked toan upsetcustomerVerifiedweservice anaddressTransferredcall toSecure PaySomeoneaskingaboutFiberPut in aDisconnectOrderWore EtexLogo ShirtRequestto talk to asupervisorCustomercalling inabout slowinternetspeedUpdatedCPNI onanaccountAnsweredOnlineChatAsst. withonlineaccountloginSet upOnlineAccountLoginCustomerrequestedextensionTransfercall toTechSupportTookReturnedEquipmentExplainedchargeson BillPut inMoveOrderDowngradeto EV5Explainedchargesfor NewServiceGavecustomerbalance onaccountTransferreda call toschedulingUpgradeInternetOrderGeneralNo-TruckRoll OrderPut in aNewInstallOrderAsst.someone w/filling outonline app.Toldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportExplained tocustomer whythey have tohave a phonePut selfieof you &coworkeron Etex FBTalked toan upsetcustomerVerifiedweservice anaddressTransferredcall toSecure PaySomeoneaskingaboutFiberPut in aDisconnectOrderWore EtexLogo ShirtRequestto talk to asupervisorCustomercalling inabout slowinternetspeedUpdatedCPNI onanaccountAnsweredOnlineChatAsst. withonlineaccountloginSet upOnlineAccountLogin

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer requested extension
  2. Transfer call to Tech Support
  3. Took Returned Equipment
  4. Explained charges on Bill
  5. Put in Move Order
  6. Downgrade to EV5
  7. Explained charges for New Service
  8. Gave customer balance on account
  9. Transferred a call to scheduling
  10. Upgrade Internet Order
  11. General No-Truck Roll Order
  12. Put in a New Install Order
  13. Asst. someone w/ filling out online app.
  14. Told customer about our MyEtex App
  15. Put in Call Back Request for Tech Support
  16. Explained to customer why they have to have a phone
  17. Put selfie of you & coworker on Etex FB
  18. Talked to an upset customer
  19. Verified we service an address
  20. Transferred call to Secure Pay
  21. Someone asking about Fiber
  22. Put in a Disconnect Order
  23. Wore Etex Logo Shirt
  24. Request to talk to a supervisor
  25. Customer calling in about slow internet speed
  26. Updated CPNI on an account
  27. Answered Online Chat
  28. Asst. with online account login
  29. Set up Online Account Login