UpdatedCPNI onanaccountVerifiedweservice anaddressTransferreda call toschedulingExplainedchargeson BillPut in CallBackRequest forTech SupportCustomercalling inabout slowinternetspeedUpgradeInternetOrderTransfercall toTechSupportExplained tocustomer whythey have tohave a phoneGeneralNo-TruckRoll OrderExplainedchargesfor NewServiceCustomerrequestedextensionTookReturnedEquipmentTransferredcall toSecure PayToldcustomerabout ourMyEtex AppGavecustomerbalance onaccountPut inMoveOrderPut selfieof you &coworkeron Etex FBAnsweredOnlineChatSet upOnlineAccountLoginPut in aDisconnectOrderDowngradeto EV5SomeoneaskingaboutFiberAsst.someone w/filling outonline app.Wore EtexLogo ShirtRequestto talk to asupervisorPut in aNewInstallOrderAsst. withonlineaccountloginTalked toan upsetcustomerUpdatedCPNI onanaccountVerifiedweservice anaddressTransferreda call toschedulingExplainedchargeson BillPut in CallBackRequest forTech SupportCustomercalling inabout slowinternetspeedUpgradeInternetOrderTransfercall toTechSupportExplained tocustomer whythey have tohave a phoneGeneralNo-TruckRoll OrderExplainedchargesfor NewServiceCustomerrequestedextensionTookReturnedEquipmentTransferredcall toSecure PayToldcustomerabout ourMyEtex AppGavecustomerbalance onaccountPut inMoveOrderPut selfieof you &coworkeron Etex FBAnsweredOnlineChatSet upOnlineAccountLoginPut in aDisconnectOrderDowngradeto EV5SomeoneaskingaboutFiberAsst.someone w/filling outonline app.Wore EtexLogo ShirtRequestto talk to asupervisorPut in aNewInstallOrderAsst. withonlineaccountloginTalked toan upsetcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated CPNI on an account
  2. Verified we service an address
  3. Transferred a call to scheduling
  4. Explained charges on Bill
  5. Put in Call Back Request for Tech Support
  6. Customer calling in about slow internet speed
  7. Upgrade Internet Order
  8. Transfer call to Tech Support
  9. Explained to customer why they have to have a phone
  10. General No-Truck Roll Order
  11. Explained charges for New Service
  12. Customer requested extension
  13. Took Returned Equipment
  14. Transferred call to Secure Pay
  15. Told customer about our MyEtex App
  16. Gave customer balance on account
  17. Put in Move Order
  18. Put selfie of you & coworker on Etex FB
  19. Answered Online Chat
  20. Set up Online Account Login
  21. Put in a Disconnect Order
  22. Downgrade to EV5
  23. Someone asking about Fiber
  24. Asst. someone w/ filling out online app.
  25. Wore Etex Logo Shirt
  26. Request to talk to a supervisor
  27. Put in a New Install Order
  28. Asst. with online account login
  29. Talked to an upset customer