Explained tocustomer whythey have tohave a phoneTransfercall toTechSupportTransferreda call toschedulingVerifiedweservice anaddressAsst.someone w/filling outonline app.Explainedchargesfor NewServiceUpgradeInternetOrderSet upOnlineAccountLoginToldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportAsst. withonlineaccountloginPut in aNewInstallOrderTransferredcall toSecure PayAnsweredOnlineChatWore EtexLogo ShirtSomeoneaskingaboutFiberUpdatedCPNI onanaccountPut inMoveOrderGavecustomerbalance onaccountTookReturnedEquipmentTalked toan upsetcustomerDowngradeto EV5Requestto talk to asupervisorExplainedchargeson BillCustomerrequestedextensionPut selfieof you &coworkeron Etex FBGeneralNo-TruckRoll OrderCustomercalling inabout slowinternetspeedPut in aDisconnectOrderExplained tocustomer whythey have tohave a phoneTransfercall toTechSupportTransferreda call toschedulingVerifiedweservice anaddressAsst.someone w/filling outonline app.Explainedchargesfor NewServiceUpgradeInternetOrderSet upOnlineAccountLoginToldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportAsst. withonlineaccountloginPut in aNewInstallOrderTransferredcall toSecure PayAnsweredOnlineChatWore EtexLogo ShirtSomeoneaskingaboutFiberUpdatedCPNI onanaccountPut inMoveOrderGavecustomerbalance onaccountTookReturnedEquipmentTalked toan upsetcustomerDowngradeto EV5Requestto talk to asupervisorExplainedchargeson BillCustomerrequestedextensionPut selfieof you &coworkeron Etex FBGeneralNo-TruckRoll OrderCustomercalling inabout slowinternetspeedPut in aDisconnectOrder

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained to customer why they have to have a phone
  2. Transfer call to Tech Support
  3. Transferred a call to scheduling
  4. Verified we service an address
  5. Asst. someone w/ filling out online app.
  6. Explained charges for New Service
  7. Upgrade Internet Order
  8. Set up Online Account Login
  9. Told customer about our MyEtex App
  10. Put in Call Back Request for Tech Support
  11. Asst. with online account login
  12. Put in a New Install Order
  13. Transferred call to Secure Pay
  14. Answered Online Chat
  15. Wore Etex Logo Shirt
  16. Someone asking about Fiber
  17. Updated CPNI on an account
  18. Put in Move Order
  19. Gave customer balance on account
  20. Took Returned Equipment
  21. Talked to an upset customer
  22. Downgrade to EV5
  23. Request to talk to a supervisor
  24. Explained charges on Bill
  25. Customer requested extension
  26. Put selfie of you & coworker on Etex FB
  27. General No-Truck Roll Order
  28. Customer calling in about slow internet speed
  29. Put in a Disconnect Order