Explained tocustomer whythey have tohave a phoneDowngradeto EV5UpdatedCPNI onanaccountAsst.someone w/filling outonline app.AnsweredOnlineChatGeneralNo-TruckRoll OrderUpgradeInternetOrderPut in aNewInstallOrderTalked toan upsetcustomerPut in aDisconnectOrderRequestto talk to asupervisorWore EtexLogo ShirtTransferredcall toSecure PayCustomercalling inabout slowinternetspeedPut inMoveOrderGavecustomerbalance onaccountExplainedchargeson BillTransferreda call toschedulingTransfercall toTechSupportPut selfieof you &coworkeron Etex FBPut in CallBackRequest forTech SupportSet upOnlineAccountLoginSomeoneaskingaboutFiberToldcustomerabout ourMyEtex AppAsst. withonlineaccountloginTookReturnedEquipmentVerifiedweservice anaddressCustomerrequestedextensionExplainedchargesfor NewServiceExplained tocustomer whythey have tohave a phoneDowngradeto EV5UpdatedCPNI onanaccountAsst.someone w/filling outonline app.AnsweredOnlineChatGeneralNo-TruckRoll OrderUpgradeInternetOrderPut in aNewInstallOrderTalked toan upsetcustomerPut in aDisconnectOrderRequestto talk to asupervisorWore EtexLogo ShirtTransferredcall toSecure PayCustomercalling inabout slowinternetspeedPut inMoveOrderGavecustomerbalance onaccountExplainedchargeson BillTransferreda call toschedulingTransfercall toTechSupportPut selfieof you &coworkeron Etex FBPut in CallBackRequest forTech SupportSet upOnlineAccountLoginSomeoneaskingaboutFiberToldcustomerabout ourMyEtex AppAsst. withonlineaccountloginTookReturnedEquipmentVerifiedweservice anaddressCustomerrequestedextensionExplainedchargesfor NewService

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained to customer why they have to have a phone
  2. Downgrade to EV5
  3. Updated CPNI on an account
  4. Asst. someone w/ filling out online app.
  5. Answered Online Chat
  6. General No-Truck Roll Order
  7. Upgrade Internet Order
  8. Put in a New Install Order
  9. Talked to an upset customer
  10. Put in a Disconnect Order
  11. Request to talk to a supervisor
  12. Wore Etex Logo Shirt
  13. Transferred call to Secure Pay
  14. Customer calling in about slow internet speed
  15. Put in Move Order
  16. Gave customer balance on account
  17. Explained charges on Bill
  18. Transferred a call to scheduling
  19. Transfer call to Tech Support
  20. Put selfie of you & coworker on Etex FB
  21. Put in Call Back Request for Tech Support
  22. Set up Online Account Login
  23. Someone asking about Fiber
  24. Told customer about our MyEtex App
  25. Asst. with online account login
  26. Took Returned Equipment
  27. Verified we service an address
  28. Customer requested extension
  29. Explained charges for New Service