Gavecustomerbalance onaccountWore EtexLogo ShirtGeneralNo-TruckRoll OrderTransferredcall toSecure PayTookReturnedEquipmentTalked toan upsetcustomerPut in aDisconnectOrderVerifiedweservice anaddressDowngradeto EV5UpgradeInternetOrderExplainedchargeson BillPut in CallBackRequest forTech SupportAnsweredOnlineChatTransferreda call toschedulingUpdatedCPNI onanaccountSet upOnlineAccountLoginAsst. withonlineaccountloginSomeoneaskingaboutFiberExplained tocustomer whythey have tohave a phoneCustomerrequestedextensionPut in aNewInstallOrderTransfercall toTechSupportPut inMoveOrderPut selfieof you &coworkeron Etex FBCustomercalling inabout slowinternetspeedExplainedchargesfor NewServiceAsst.someone w/filling outonline app.Requestto talk to asupervisorToldcustomerabout ourMyEtex AppGavecustomerbalance onaccountWore EtexLogo ShirtGeneralNo-TruckRoll OrderTransferredcall toSecure PayTookReturnedEquipmentTalked toan upsetcustomerPut in aDisconnectOrderVerifiedweservice anaddressDowngradeto EV5UpgradeInternetOrderExplainedchargeson BillPut in CallBackRequest forTech SupportAnsweredOnlineChatTransferreda call toschedulingUpdatedCPNI onanaccountSet upOnlineAccountLoginAsst. withonlineaccountloginSomeoneaskingaboutFiberExplained tocustomer whythey have tohave a phoneCustomerrequestedextensionPut in aNewInstallOrderTransfercall toTechSupportPut inMoveOrderPut selfieof you &coworkeron Etex FBCustomercalling inabout slowinternetspeedExplainedchargesfor NewServiceAsst.someone w/filling outonline app.Requestto talk to asupervisorToldcustomerabout ourMyEtex App

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave customer balance on account
  2. Wore Etex Logo Shirt
  3. General No-Truck Roll Order
  4. Transferred call to Secure Pay
  5. Took Returned Equipment
  6. Talked to an upset customer
  7. Put in a Disconnect Order
  8. Verified we service an address
  9. Downgrade to EV5
  10. Upgrade Internet Order
  11. Explained charges on Bill
  12. Put in Call Back Request for Tech Support
  13. Answered Online Chat
  14. Transferred a call to scheduling
  15. Updated CPNI on an account
  16. Set up Online Account Login
  17. Asst. with online account login
  18. Someone asking about Fiber
  19. Explained to customer why they have to have a phone
  20. Customer requested extension
  21. Put in a New Install Order
  22. Transfer call to Tech Support
  23. Put in Move Order
  24. Put selfie of you & coworker on Etex FB
  25. Customer calling in about slow internet speed
  26. Explained charges for New Service
  27. Asst. someone w/ filling out online app.
  28. Request to talk to a supervisor
  29. Told customer about our MyEtex App