Set upOnlineAccountLoginDowngradeto EV5Gavecustomerbalance onaccountAsst.someone w/filling outonline app.Put selfieof you &coworkeron Etex FBCustomerrequestedextensionVerifiedweservice anaddressTransfercall toTechSupportGeneralNo-TruckRoll OrderTransferredcall toSecure PayAnsweredOnlineChatRequestto talk to asupervisorPut in CallBackRequest forTech SupportExplainedchargesfor NewServiceUpdatedCPNI onanaccountCustomercalling inabout slowinternetspeedPut inMoveOrderSomeoneaskingaboutFiberPut in aDisconnectOrderPut in aNewInstallOrderTalked toan upsetcustomerToldcustomerabout ourMyEtex AppTookReturnedEquipmentExplainedchargeson BillUpgradeInternetOrderWore EtexLogo ShirtExplained tocustomer whythey have tohave a phoneTransferreda call toschedulingAsst. withonlineaccountloginSet upOnlineAccountLoginDowngradeto EV5Gavecustomerbalance onaccountAsst.someone w/filling outonline app.Put selfieof you &coworkeron Etex FBCustomerrequestedextensionVerifiedweservice anaddressTransfercall toTechSupportGeneralNo-TruckRoll OrderTransferredcall toSecure PayAnsweredOnlineChatRequestto talk to asupervisorPut in CallBackRequest forTech SupportExplainedchargesfor NewServiceUpdatedCPNI onanaccountCustomercalling inabout slowinternetspeedPut inMoveOrderSomeoneaskingaboutFiberPut in aDisconnectOrderPut in aNewInstallOrderTalked toan upsetcustomerToldcustomerabout ourMyEtex AppTookReturnedEquipmentExplainedchargeson BillUpgradeInternetOrderWore EtexLogo ShirtExplained tocustomer whythey have tohave a phoneTransferreda call toschedulingAsst. withonlineaccountlogin

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up Online Account Login
  2. Downgrade to EV5
  3. Gave customer balance on account
  4. Asst. someone w/ filling out online app.
  5. Put selfie of you & coworker on Etex FB
  6. Customer requested extension
  7. Verified we service an address
  8. Transfer call to Tech Support
  9. General No-Truck Roll Order
  10. Transferred call to Secure Pay
  11. Answered Online Chat
  12. Request to talk to a supervisor
  13. Put in Call Back Request for Tech Support
  14. Explained charges for New Service
  15. Updated CPNI on an account
  16. Customer calling in about slow internet speed
  17. Put in Move Order
  18. Someone asking about Fiber
  19. Put in a Disconnect Order
  20. Put in a New Install Order
  21. Talked to an upset customer
  22. Told customer about our MyEtex App
  23. Took Returned Equipment
  24. Explained charges on Bill
  25. Upgrade Internet Order
  26. Wore Etex Logo Shirt
  27. Explained to customer why they have to have a phone
  28. Transferred a call to scheduling
  29. Asst. with online account login