Put selfieof you &coworkeron Etex FBPut in aDisconnectOrderTransferredcall toSecure PayCustomerrequestedextensionGeneralNo-TruckRoll OrderRequestto talk to asupervisorPut in aNewInstallOrderGavecustomerbalance onaccountExplained tocustomer whythey have tohave a phoneSomeoneaskingaboutFiberUpgradeInternetOrderToldcustomerabout ourMyEtex AppAsst. withonlineaccountloginExplainedchargeson BillAsst.someone w/filling outonline app.Transferreda call toschedulingAnsweredOnlineChatTransfercall toTechSupportWore EtexLogo ShirtPut in CallBackRequest forTech SupportSet upOnlineAccountLoginTalked toan upsetcustomerCustomercalling inabout slowinternetspeedExplainedchargesfor NewServiceVerifiedweservice anaddressDowngradeto EV5Put inMoveOrderUpdatedCPNI onanaccountTookReturnedEquipmentPut selfieof you &coworkeron Etex FBPut in aDisconnectOrderTransferredcall toSecure PayCustomerrequestedextensionGeneralNo-TruckRoll OrderRequestto talk to asupervisorPut in aNewInstallOrderGavecustomerbalance onaccountExplained tocustomer whythey have tohave a phoneSomeoneaskingaboutFiberUpgradeInternetOrderToldcustomerabout ourMyEtex AppAsst. withonlineaccountloginExplainedchargeson BillAsst.someone w/filling outonline app.Transferreda call toschedulingAnsweredOnlineChatTransfercall toTechSupportWore EtexLogo ShirtPut in CallBackRequest forTech SupportSet upOnlineAccountLoginTalked toan upsetcustomerCustomercalling inabout slowinternetspeedExplainedchargesfor NewServiceVerifiedweservice anaddressDowngradeto EV5Put inMoveOrderUpdatedCPNI onanaccountTookReturnedEquipment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put selfie of you & coworker on Etex FB
  2. Put in a Disconnect Order
  3. Transferred call to Secure Pay
  4. Customer requested extension
  5. General No-Truck Roll Order
  6. Request to talk to a supervisor
  7. Put in a New Install Order
  8. Gave customer balance on account
  9. Explained to customer why they have to have a phone
  10. Someone asking about Fiber
  11. Upgrade Internet Order
  12. Told customer about our MyEtex App
  13. Asst. with online account login
  14. Explained charges on Bill
  15. Asst. someone w/ filling out online app.
  16. Transferred a call to scheduling
  17. Answered Online Chat
  18. Transfer call to Tech Support
  19. Wore Etex Logo Shirt
  20. Put in Call Back Request for Tech Support
  21. Set up Online Account Login
  22. Talked to an upset customer
  23. Customer calling in about slow internet speed
  24. Explained charges for New Service
  25. Verified we service an address
  26. Downgrade to EV5
  27. Put in Move Order
  28. Updated CPNI on an account
  29. Took Returned Equipment