GeneralNo-TruckRoll OrderPut in aDisconnectOrderDowngradeto EV5TookReturnedEquipmentSet upOnlineAccountLoginUpdatedCPNI onanaccountUpgradeInternetOrderAsst.someone w/filling outonline app.Explainedchargeson BillRequestto talk to asupervisorPut in aNewInstallOrderCustomerrequestedextensionPut selfieof you &coworkeron Etex FBAsst. withonlineaccountloginVerifiedweservice anaddressTransferreda call toschedulingSomeoneaskingaboutFiberToldcustomerabout ourMyEtex AppWore EtexLogo ShirtTransfercall toTechSupportGavecustomerbalance onaccountTransferredcall toSecure PayPut in CallBackRequest forTech SupportAnsweredOnlineChatPut inMoveOrderExplainedchargesfor NewServiceCustomercalling inabout slowinternetspeedExplained tocustomer whythey have tohave a phoneTalked toan upsetcustomerGeneralNo-TruckRoll OrderPut in aDisconnectOrderDowngradeto EV5TookReturnedEquipmentSet upOnlineAccountLoginUpdatedCPNI onanaccountUpgradeInternetOrderAsst.someone w/filling outonline app.Explainedchargeson BillRequestto talk to asupervisorPut in aNewInstallOrderCustomerrequestedextensionPut selfieof you &coworkeron Etex FBAsst. withonlineaccountloginVerifiedweservice anaddressTransferreda call toschedulingSomeoneaskingaboutFiberToldcustomerabout ourMyEtex AppWore EtexLogo ShirtTransfercall toTechSupportGavecustomerbalance onaccountTransferredcall toSecure PayPut in CallBackRequest forTech SupportAnsweredOnlineChatPut inMoveOrderExplainedchargesfor NewServiceCustomercalling inabout slowinternetspeedExplained tocustomer whythey have tohave a phoneTalked toan upsetcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. General No-Truck Roll Order
  2. Put in a Disconnect Order
  3. Downgrade to EV5
  4. Took Returned Equipment
  5. Set up Online Account Login
  6. Updated CPNI on an account
  7. Upgrade Internet Order
  8. Asst. someone w/ filling out online app.
  9. Explained charges on Bill
  10. Request to talk to a supervisor
  11. Put in a New Install Order
  12. Customer requested extension
  13. Put selfie of you & coworker on Etex FB
  14. Asst. with online account login
  15. Verified we service an address
  16. Transferred a call to scheduling
  17. Someone asking about Fiber
  18. Told customer about our MyEtex App
  19. Wore Etex Logo Shirt
  20. Transfer call to Tech Support
  21. Gave customer balance on account
  22. Transferred call to Secure Pay
  23. Put in Call Back Request for Tech Support
  24. Answered Online Chat
  25. Put in Move Order
  26. Explained charges for New Service
  27. Customer calling in about slow internet speed
  28. Explained to customer why they have to have a phone
  29. Talked to an upset customer