Put inMoveOrderCustomerrequestedextensionExplainedchargesfor NewServiceExplained tocustomer whythey have tohave a phoneTransferredcall toSecure PayUpgradeInternetOrderTookReturnedEquipmentUpdatedCPNI onanaccountGavecustomerbalance onaccountAsst. withonlineaccountloginRequestto talk to asupervisorDowngradeto EV5Put in aDisconnectOrderGeneralNo-TruckRoll OrderAnsweredOnlineChatVerifiedweservice anaddressPut selfieof you &coworkeron Etex FBAsst.someone w/filling outonline app.Explainedchargeson BillTransfercall toTechSupportPut in CallBackRequest forTech SupportPut in aNewInstallOrderSet upOnlineAccountLoginWore EtexLogo ShirtToldcustomerabout ourMyEtex AppCustomercalling inabout slowinternetspeedSomeoneaskingaboutFiberTransferreda call toschedulingTalked toan upsetcustomerPut inMoveOrderCustomerrequestedextensionExplainedchargesfor NewServiceExplained tocustomer whythey have tohave a phoneTransferredcall toSecure PayUpgradeInternetOrderTookReturnedEquipmentUpdatedCPNI onanaccountGavecustomerbalance onaccountAsst. withonlineaccountloginRequestto talk to asupervisorDowngradeto EV5Put in aDisconnectOrderGeneralNo-TruckRoll OrderAnsweredOnlineChatVerifiedweservice anaddressPut selfieof you &coworkeron Etex FBAsst.someone w/filling outonline app.Explainedchargeson BillTransfercall toTechSupportPut in CallBackRequest forTech SupportPut in aNewInstallOrderSet upOnlineAccountLoginWore EtexLogo ShirtToldcustomerabout ourMyEtex AppCustomercalling inabout slowinternetspeedSomeoneaskingaboutFiberTransferreda call toschedulingTalked toan upsetcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put in Move Order
  2. Customer requested extension
  3. Explained charges for New Service
  4. Explained to customer why they have to have a phone
  5. Transferred call to Secure Pay
  6. Upgrade Internet Order
  7. Took Returned Equipment
  8. Updated CPNI on an account
  9. Gave customer balance on account
  10. Asst. with online account login
  11. Request to talk to a supervisor
  12. Downgrade to EV5
  13. Put in a Disconnect Order
  14. General No-Truck Roll Order
  15. Answered Online Chat
  16. Verified we service an address
  17. Put selfie of you & coworker on Etex FB
  18. Asst. someone w/ filling out online app.
  19. Explained charges on Bill
  20. Transfer call to Tech Support
  21. Put in Call Back Request for Tech Support
  22. Put in a New Install Order
  23. Set up Online Account Login
  24. Wore Etex Logo Shirt
  25. Told customer about our MyEtex App
  26. Customer calling in about slow internet speed
  27. Someone asking about Fiber
  28. Transferred a call to scheduling
  29. Talked to an upset customer