Gavecustomerbalance onaccountRequestto talk to asupervisorGeneralNo-TruckRoll OrderAsst.someone w/filling outonline app.Transferreda call toschedulingTransfercall toTechSupportUpgradeInternetOrderVerifiedweservice anaddressPut inMoveOrderSet upOnlineAccountLoginTransferredcall toSecure PayPut in aDisconnectOrderAsst. withonlineaccountloginTookReturnedEquipmentCustomerrequestedextensionCustomercalling inabout slowinternetspeedAnsweredOnlineChatTalked toan upsetcustomerExplained tocustomer whythey have tohave a phonePut selfieof you &coworkeron Etex FBSomeoneaskingaboutFiberExplainedchargeson BillDowngradeto EV5Toldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportUpdatedCPNI onanaccountPut in aNewInstallOrderWore EtexLogo ShirtExplainedchargesfor NewServiceGavecustomerbalance onaccountRequestto talk to asupervisorGeneralNo-TruckRoll OrderAsst.someone w/filling outonline app.Transferreda call toschedulingTransfercall toTechSupportUpgradeInternetOrderVerifiedweservice anaddressPut inMoveOrderSet upOnlineAccountLoginTransferredcall toSecure PayPut in aDisconnectOrderAsst. withonlineaccountloginTookReturnedEquipmentCustomerrequestedextensionCustomercalling inabout slowinternetspeedAnsweredOnlineChatTalked toan upsetcustomerExplained tocustomer whythey have tohave a phonePut selfieof you &coworkeron Etex FBSomeoneaskingaboutFiberExplainedchargeson BillDowngradeto EV5Toldcustomerabout ourMyEtex AppPut in CallBackRequest forTech SupportUpdatedCPNI onanaccountPut in aNewInstallOrderWore EtexLogo ShirtExplainedchargesfor NewService

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave customer balance on account
  2. Request to talk to a supervisor
  3. General No-Truck Roll Order
  4. Asst. someone w/ filling out online app.
  5. Transferred a call to scheduling
  6. Transfer call to Tech Support
  7. Upgrade Internet Order
  8. Verified we service an address
  9. Put in Move Order
  10. Set up Online Account Login
  11. Transferred call to Secure Pay
  12. Put in a Disconnect Order
  13. Asst. with online account login
  14. Took Returned Equipment
  15. Customer requested extension
  16. Customer calling in about slow internet speed
  17. Answered Online Chat
  18. Talked to an upset customer
  19. Explained to customer why they have to have a phone
  20. Put selfie of you & coworker on Etex FB
  21. Someone asking about Fiber
  22. Explained charges on Bill
  23. Downgrade to EV5
  24. Told customer about our MyEtex App
  25. Put in Call Back Request for Tech Support
  26. Updated CPNI on an account
  27. Put in a New Install Order
  28. Wore Etex Logo Shirt
  29. Explained charges for New Service