Asst. withonlineaccountloginExplained tocustomer whythey have tohave a phoneAnsweredOnlineChatExplainedchargeson BillCustomerrequestedextensionTalked toan upsetcustomerVerifiedweservice anaddressUpdatedCPNI onanaccountTransferredcall toSecure PayWore EtexLogo ShirtToldcustomerabout ourMyEtex AppSomeoneaskingaboutFiberGavecustomerbalance onaccountPut selfieof you &coworkeron Etex FBSet upOnlineAccountLoginPut in aNewInstallOrderCustomercalling inabout slowinternetspeedTookReturnedEquipmentTransfercall toTechSupportPut inMoveOrderTransferreda call toschedulingRequestto talk to asupervisorPut in CallBackRequest forTech SupportAsst.someone w/filling outonline app.Put in aDisconnectOrderGeneralNo-TruckRoll OrderDowngradeto EV5Explainedchargesfor NewServiceUpgradeInternetOrderAsst. withonlineaccountloginExplained tocustomer whythey have tohave a phoneAnsweredOnlineChatExplainedchargeson BillCustomerrequestedextensionTalked toan upsetcustomerVerifiedweservice anaddressUpdatedCPNI onanaccountTransferredcall toSecure PayWore EtexLogo ShirtToldcustomerabout ourMyEtex AppSomeoneaskingaboutFiberGavecustomerbalance onaccountPut selfieof you &coworkeron Etex FBSet upOnlineAccountLoginPut in aNewInstallOrderCustomercalling inabout slowinternetspeedTookReturnedEquipmentTransfercall toTechSupportPut inMoveOrderTransferreda call toschedulingRequestto talk to asupervisorPut in CallBackRequest forTech SupportAsst.someone w/filling outonline app.Put in aDisconnectOrderGeneralNo-TruckRoll OrderDowngradeto EV5Explainedchargesfor NewServiceUpgradeInternetOrder

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asst. with online account login
  2. Explained to customer why they have to have a phone
  3. Answered Online Chat
  4. Explained charges on Bill
  5. Customer requested extension
  6. Talked to an upset customer
  7. Verified we service an address
  8. Updated CPNI on an account
  9. Transferred call to Secure Pay
  10. Wore Etex Logo Shirt
  11. Told customer about our MyEtex App
  12. Someone asking about Fiber
  13. Gave customer balance on account
  14. Put selfie of you & coworker on Etex FB
  15. Set up Online Account Login
  16. Put in a New Install Order
  17. Customer calling in about slow internet speed
  18. Took Returned Equipment
  19. Transfer call to Tech Support
  20. Put in Move Order
  21. Transferred a call to scheduling
  22. Request to talk to a supervisor
  23. Put in Call Back Request for Tech Support
  24. Asst. someone w/ filling out online app.
  25. Put in a Disconnect Order
  26. General No-Truck Roll Order
  27. Downgrade to EV5
  28. Explained charges for New Service
  29. Upgrade Internet Order