GeneralNo-TruckRoll OrderSomeoneaskingaboutFiberExplainedchargesfor NewServiceExplainedchargeson BillCustomerrequestedextensionTookReturnedEquipmentPut in aNewInstallOrderPut inMoveOrderCustomercalling inabout slowinternetspeedAnsweredOnlineChatGavecustomerbalance onaccountRequestto talk to asupervisorPut in CallBackRequest forTech SupportExplained tocustomer whythey have tohave a phoneUpdatedCPNI onanaccountPut in aDisconnectOrderUpgradeInternetOrderTransferreda call toschedulingPut selfieof you &coworkeron Etex FBDowngradeto EV5Transferredcall toSecure PayWore EtexLogo ShirtVerifiedweservice anaddressAsst. withonlineaccountloginSet upOnlineAccountLoginToldcustomerabout ourMyEtex AppTransfercall toTechSupportTalked toan upsetcustomerAsst.someone w/filling outonline app.GeneralNo-TruckRoll OrderSomeoneaskingaboutFiberExplainedchargesfor NewServiceExplainedchargeson BillCustomerrequestedextensionTookReturnedEquipmentPut in aNewInstallOrderPut inMoveOrderCustomercalling inabout slowinternetspeedAnsweredOnlineChatGavecustomerbalance onaccountRequestto talk to asupervisorPut in CallBackRequest forTech SupportExplained tocustomer whythey have tohave a phoneUpdatedCPNI onanaccountPut in aDisconnectOrderUpgradeInternetOrderTransferreda call toschedulingPut selfieof you &coworkeron Etex FBDowngradeto EV5Transferredcall toSecure PayWore EtexLogo ShirtVerifiedweservice anaddressAsst. withonlineaccountloginSet upOnlineAccountLoginToldcustomerabout ourMyEtex AppTransfercall toTechSupportTalked toan upsetcustomerAsst.someone w/filling outonline app.

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. General No-Truck Roll Order
  2. Someone asking about Fiber
  3. Explained charges for New Service
  4. Explained charges on Bill
  5. Customer requested extension
  6. Took Returned Equipment
  7. Put in a New Install Order
  8. Put in Move Order
  9. Customer calling in about slow internet speed
  10. Answered Online Chat
  11. Gave customer balance on account
  12. Request to talk to a supervisor
  13. Put in Call Back Request for Tech Support
  14. Explained to customer why they have to have a phone
  15. Updated CPNI on an account
  16. Put in a Disconnect Order
  17. Upgrade Internet Order
  18. Transferred a call to scheduling
  19. Put selfie of you & coworker on Etex FB
  20. Downgrade to EV5
  21. Transferred call to Secure Pay
  22. Wore Etex Logo Shirt
  23. Verified we service an address
  24. Asst. with online account login
  25. Set up Online Account Login
  26. Told customer about our MyEtex App
  27. Transfer call to Tech Support
  28. Talked to an upset customer
  29. Asst. someone w/ filling out online app.