Verifiedweservice anaddressExplainedchargeson BillCustomerrequestedextensionTransferredcall toSecure PayUpdatedCPNI onanaccountGavecustomerbalance onaccountPut inMoveOrderPut in aDisconnectOrderExplainedchargesfor NewServiceCustomercalling inabout slowinternetspeedTransferreda call toschedulingPut in CallBackRequest forTech SupportAsst.someone w/filling outonline app.Wore EtexLogo ShirtGeneralNo-TruckRoll OrderTookReturnedEquipmentUpgradeInternetOrderAsst. withonlineaccountloginRequestto talk to asupervisorDowngradeto EV5AnsweredOnlineChatSomeoneaskingaboutFiberExplained tocustomer whythey have tohave a phonePut selfieof you &coworkeron Etex FBToldcustomerabout ourMyEtex AppSet upOnlineAccountLoginPut in aNewInstallOrderTransfercall toTechSupportTalked toan upsetcustomerVerifiedweservice anaddressExplainedchargeson BillCustomerrequestedextensionTransferredcall toSecure PayUpdatedCPNI onanaccountGavecustomerbalance onaccountPut inMoveOrderPut in aDisconnectOrderExplainedchargesfor NewServiceCustomercalling inabout slowinternetspeedTransferreda call toschedulingPut in CallBackRequest forTech SupportAsst.someone w/filling outonline app.Wore EtexLogo ShirtGeneralNo-TruckRoll OrderTookReturnedEquipmentUpgradeInternetOrderAsst. withonlineaccountloginRequestto talk to asupervisorDowngradeto EV5AnsweredOnlineChatSomeoneaskingaboutFiberExplained tocustomer whythey have tohave a phonePut selfieof you &coworkeron Etex FBToldcustomerabout ourMyEtex AppSet upOnlineAccountLoginPut in aNewInstallOrderTransfercall toTechSupportTalked toan upsetcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified we service an address
  2. Explained charges on Bill
  3. Customer requested extension
  4. Transferred call to Secure Pay
  5. Updated CPNI on an account
  6. Gave customer balance on account
  7. Put in Move Order
  8. Put in a Disconnect Order
  9. Explained charges for New Service
  10. Customer calling in about slow internet speed
  11. Transferred a call to scheduling
  12. Put in Call Back Request for Tech Support
  13. Asst. someone w/ filling out online app.
  14. Wore Etex Logo Shirt
  15. General No-Truck Roll Order
  16. Took Returned Equipment
  17. Upgrade Internet Order
  18. Asst. with online account login
  19. Request to talk to a supervisor
  20. Downgrade to EV5
  21. Answered Online Chat
  22. Someone asking about Fiber
  23. Explained to customer why they have to have a phone
  24. Put selfie of you & coworker on Etex FB
  25. Told customer about our MyEtex App
  26. Set up Online Account Login
  27. Put in a New Install Order
  28. Transfer call to Tech Support
  29. Talked to an upset customer