Asst. withonlineaccountloginUpdatedCPNI onanaccountUpgradeInternetOrderCustomerrequestedextensionGeneralNo-TruckRoll OrderToldcustomerabout ourMyEtex AppWore EtexLogo ShirtAsst.someone w/filling outonline app.Explained tocustomer whythey have tohave a phonePut in aNewInstallOrderTookReturnedEquipmentTransfercall toTechSupportPut selfieof you &coworkeron Etex FBGavecustomerbalance onaccountDowngradeto EV5Put in aDisconnectOrderExplainedchargesfor NewServicePut in CallBackRequest forTech SupportTransferredcall toSecure PayTalked toan upsetcustomerVerifiedweservice anaddressSomeoneaskingaboutFiberSet upOnlineAccountLoginTransferreda call toschedulingPut inMoveOrderRequestto talk to asupervisorExplainedchargeson BillAnsweredOnlineChatCustomercalling inabout slowinternetspeedAsst. withonlineaccountloginUpdatedCPNI onanaccountUpgradeInternetOrderCustomerrequestedextensionGeneralNo-TruckRoll OrderToldcustomerabout ourMyEtex AppWore EtexLogo ShirtAsst.someone w/filling outonline app.Explained tocustomer whythey have tohave a phonePut in aNewInstallOrderTookReturnedEquipmentTransfercall toTechSupportPut selfieof you &coworkeron Etex FBGavecustomerbalance onaccountDowngradeto EV5Put in aDisconnectOrderExplainedchargesfor NewServicePut in CallBackRequest forTech SupportTransferredcall toSecure PayTalked toan upsetcustomerVerifiedweservice anaddressSomeoneaskingaboutFiberSet upOnlineAccountLoginTransferreda call toschedulingPut inMoveOrderRequestto talk to asupervisorExplainedchargeson BillAnsweredOnlineChatCustomercalling inabout slowinternetspeed

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asst. with online account login
  2. Updated CPNI on an account
  3. Upgrade Internet Order
  4. Customer requested extension
  5. General No-Truck Roll Order
  6. Told customer about our MyEtex App
  7. Wore Etex Logo Shirt
  8. Asst. someone w/ filling out online app.
  9. Explained to customer why they have to have a phone
  10. Put in a New Install Order
  11. Took Returned Equipment
  12. Transfer call to Tech Support
  13. Put selfie of you & coworker on Etex FB
  14. Gave customer balance on account
  15. Downgrade to EV5
  16. Put in a Disconnect Order
  17. Explained charges for New Service
  18. Put in Call Back Request for Tech Support
  19. Transferred call to Secure Pay
  20. Talked to an upset customer
  21. Verified we service an address
  22. Someone asking about Fiber
  23. Set up Online Account Login
  24. Transferred a call to scheduling
  25. Put in Move Order
  26. Request to talk to a supervisor
  27. Explained charges on Bill
  28. Answered Online Chat
  29. Customer calling in about slow internet speed