Put selfieof you &coworkeron Etex FBCustomercalling inabout slowinternetspeedPut in aDisconnectOrderGeneralNo-TruckRoll OrderTransferredcall toSecure PayUpdatedCPNI onanaccountWore EtexLogo ShirtTalked toan upsetcustomerTookReturnedEquipmentExplained tocustomer whythey have tohave a phoneCustomerrequestedextensionDowngradeto EV5Transfercall toTechSupportSomeoneaskingaboutFiberGavecustomerbalance onaccountRequestto talk to asupervisorExplainedchargeson BillAsst. withonlineaccountloginExplainedchargesfor NewServicePut in CallBackRequest forTech SupportPut inMoveOrderVerifiedweservice anaddressAnsweredOnlineChatTransferreda call toschedulingToldcustomerabout ourMyEtex AppPut in aNewInstallOrderSet upOnlineAccountLoginUpgradeInternetOrderAsst.someone w/filling outonline app.Put selfieof you &coworkeron Etex FBCustomercalling inabout slowinternetspeedPut in aDisconnectOrderGeneralNo-TruckRoll OrderTransferredcall toSecure PayUpdatedCPNI onanaccountWore EtexLogo ShirtTalked toan upsetcustomerTookReturnedEquipmentExplained tocustomer whythey have tohave a phoneCustomerrequestedextensionDowngradeto EV5Transfercall toTechSupportSomeoneaskingaboutFiberGavecustomerbalance onaccountRequestto talk to asupervisorExplainedchargeson BillAsst. withonlineaccountloginExplainedchargesfor NewServicePut in CallBackRequest forTech SupportPut inMoveOrderVerifiedweservice anaddressAnsweredOnlineChatTransferreda call toschedulingToldcustomerabout ourMyEtex AppPut in aNewInstallOrderSet upOnlineAccountLoginUpgradeInternetOrderAsst.someone w/filling outonline app.

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put selfie of you & coworker on Etex FB
  2. Customer calling in about slow internet speed
  3. Put in a Disconnect Order
  4. General No-Truck Roll Order
  5. Transferred call to Secure Pay
  6. Updated CPNI on an account
  7. Wore Etex Logo Shirt
  8. Talked to an upset customer
  9. Took Returned Equipment
  10. Explained to customer why they have to have a phone
  11. Customer requested extension
  12. Downgrade to EV5
  13. Transfer call to Tech Support
  14. Someone asking about Fiber
  15. Gave customer balance on account
  16. Request to talk to a supervisor
  17. Explained charges on Bill
  18. Asst. with online account login
  19. Explained charges for New Service
  20. Put in Call Back Request for Tech Support
  21. Put in Move Order
  22. Verified we service an address
  23. Answered Online Chat
  24. Transferred a call to scheduling
  25. Told customer about our MyEtex App
  26. Put in a New Install Order
  27. Set up Online Account Login
  28. Upgrade Internet Order
  29. Asst. someone w/ filling out online app.