UpgradeInternetOrderTransferreda call toschedulingTransfercall toTechSupportPut in CallBackRequest forTech SupportCustomercalling inabout slowinternetspeedTransferredcall toSecure PayToldcustomerabout ourMyEtex AppAnsweredOnlineChatVerifiedweservice anaddressPut in aDisconnectOrderExplainedchargesfor NewServiceSomeoneaskingaboutFiberExplained tocustomer whythey have tohave a phoneGeneralNo-TruckRoll OrderExplainedchargeson BillPut inMoveOrderWore EtexLogo ShirtAsst. withonlineaccountloginSet upOnlineAccountLoginPut selfieof you &coworkeron Etex FBUpdatedCPNI onanaccountAsst.someone w/filling outonline app.Gavecustomerbalance onaccountTalked toan upsetcustomerTookReturnedEquipmentCustomerrequestedextensionDowngradeto EV5Requestto talk to asupervisorPut in aNewInstallOrderUpgradeInternetOrderTransferreda call toschedulingTransfercall toTechSupportPut in CallBackRequest forTech SupportCustomercalling inabout slowinternetspeedTransferredcall toSecure PayToldcustomerabout ourMyEtex AppAnsweredOnlineChatVerifiedweservice anaddressPut in aDisconnectOrderExplainedchargesfor NewServiceSomeoneaskingaboutFiberExplained tocustomer whythey have tohave a phoneGeneralNo-TruckRoll OrderExplainedchargeson BillPut inMoveOrderWore EtexLogo ShirtAsst. withonlineaccountloginSet upOnlineAccountLoginPut selfieof you &coworkeron Etex FBUpdatedCPNI onanaccountAsst.someone w/filling outonline app.Gavecustomerbalance onaccountTalked toan upsetcustomerTookReturnedEquipmentCustomerrequestedextensionDowngradeto EV5Requestto talk to asupervisorPut in aNewInstallOrder

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade Internet Order
  2. Transferred a call to scheduling
  3. Transfer call to Tech Support
  4. Put in Call Back Request for Tech Support
  5. Customer calling in about slow internet speed
  6. Transferred call to Secure Pay
  7. Told customer about our MyEtex App
  8. Answered Online Chat
  9. Verified we service an address
  10. Put in a Disconnect Order
  11. Explained charges for New Service
  12. Someone asking about Fiber
  13. Explained to customer why they have to have a phone
  14. General No-Truck Roll Order
  15. Explained charges on Bill
  16. Put in Move Order
  17. Wore Etex Logo Shirt
  18. Asst. with online account login
  19. Set up Online Account Login
  20. Put selfie of you & coworker on Etex FB
  21. Updated CPNI on an account
  22. Asst. someone w/ filling out online app.
  23. Gave customer balance on account
  24. Talked to an upset customer
  25. Took Returned Equipment
  26. Customer requested extension
  27. Downgrade to EV5
  28. Request to talk to a supervisor
  29. Put in a New Install Order