(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-reach out to Res regarding an order.
N-Asked customer if they are fully satisfied.
O-Offered more than 1 solution for comparable item.
B-Verified a line item on the order.
O-Called the customer by name.
B-Checked item in back order eta date.
B-Placed a GM order
for the customer.
I-Called the store for the customer.
O-Placed a BODFS order for the customer.
G-Asked for order number, name and billing info
O-Cancelled and re ordered for the customer
B-Found an alternate item.
G-Used 3 power-words in the chat based on Erica's helpful list.
G-Gave all options for STH return options customer.
B-Used 3 smiley faces throughout the team chat.
G-Asked if additional help was needed.
I-Received all 5's on 4 in a roll survey.
N-vendor/
store stated will contact customer regarding their order.
N-Helped a team member with a question in the chat.
I-Answered a question about item specs.
I-recap complete order at the end of the call for the customer.
