vendor/store stated willcontactcustomerregarding theirorder.CalledGE/vendorfor thecustomer.Helped a teammember witha question inthe chat.reach outto Resregardingan order.Asked forordernumber,name andbilling infoPlaced aBODFSorder for thecustomer.Placed aGM orderfor thecustomer.recapcomplete orderat the end ofthe call for thecustomer.Answereda questionabout itemspecs.Receivedall 5's on2 in a rollsurvey.Used 3 power-words in thechat based onErica's helpfullist.Askedcustomer ifthey are fullysatisfied.Verified aline itemon theorder.Checkeditem inback ordereta date.Found analternateitem.Cancelledand reordered forthe customerCalled thestore forthecustomer.Called thecustomerby name.Offered morethan 1solution forcomparableitem.Gave alloptions forSTH returnoptionscustomer.Receivedall 5's on asurvey forthe day.Asked ifadditionalhelp wasneeded.Used 3smiley facesthroughoutthe teamchat.Receivedall 5's on4 in a rollsurvey.vendor/store stated willcontactcustomerregarding theirorder.CalledGE/vendorfor thecustomer.Helped a teammember witha question inthe chat.reach outto Resregardingan order.Asked forordernumber,name andbilling infoPlaced aBODFSorder for thecustomer.Placed aGM orderfor thecustomer.recapcomplete orderat the end ofthe call for thecustomer.Answereda questionabout itemspecs.Receivedall 5's on2 in a rollsurvey.Used 3 power-words in thechat based onErica's helpfullist.Askedcustomer ifthey are fullysatisfied.Verified aline itemon theorder.Checkeditem inback ordereta date.Found analternateitem.Cancelledand reordered forthe customerCalled thestore forthecustomer.Called thecustomerby name.Offered morethan 1solution forcomparableitem.Gave alloptions forSTH returnoptionscustomer.Receivedall 5's on asurvey forthe day.Asked ifadditionalhelp wasneeded.Used 3smiley facesthroughoutthe teamchat.Receivedall 5's on4 in a rollsurvey.

HOME DEPOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
G
5
G
6
O
7
B
8
I
9
I
10
O
11
G
12
N
13
B
14
B
15
B
16
O
17
I
18
O
19
O
20
G
21
N
22
G
23
B
24
I
  1. N-vendor/ store stated will contact customer regarding their order.
  2. I-Called GE/vendor for the customer.
  3. N-Helped a team member with a question in the chat.
  4. G-reach out to Res regarding an order.
  5. G-Asked for order number, name and billing info
  6. O-Placed a BODFS order for the customer.
  7. B-Placed a GM order for the customer.
  8. I-recap complete order at the end of the call for the customer.
  9. I-Answered a question about item specs.
  10. O-Received all 5's on 2 in a roll survey.
  11. G-Used 3 power-words in the chat based on Erica's helpful list.
  12. N-Asked customer if they are fully satisfied.
  13. B-Verified a line item on the order.
  14. B-Checked item in back order eta date.
  15. B-Found an alternate item.
  16. O-Cancelled and re ordered for the customer
  17. I-Called the store for the customer.
  18. O-Called the customer by name.
  19. O-Offered more than 1 solution for comparable item.
  20. G-Gave all options for STH return options customer.
  21. N-Received all 5's on a survey for the day.
  22. G-Asked if additional help was needed.
  23. B-Used 3 smiley faces throughout the team chat.
  24. I-Received all 5's on 4 in a roll survey.