Called thecustomerby name.Used 3 power-words in thechat based onErica's helpfullist.Asked forordernumber,name andbilling infoPlaced aGM orderfor thecustomer.Asked ifadditionalhelp wasneeded.Used 3smiley facesthroughoutthe teamchat.Gave alloptions forSTH returnoptionscustomer.Receivedall 5's on4 in a rollsurvey.Checkeditem inback ordereta date.recapcomplete orderat the end ofthe call for thecustomer.Answereda questionabout itemspecs.Helped a teammember witha question inthe chat.vendor/store stated willcontactcustomerregarding theirorder.Verified aline itemon theorder.Found analternateitem.Offered morethan 1solution forcomparableitem.Receivedall 5's on asurvey forthe day.Placed aBODFSorder for thecustomer.CalledGE/vendorfor thecustomer.Called thestore forthecustomer.Cancelledand reordered forthe customerAskedcustomer ifthey are fullysatisfied.reach outto Resregardingan order.Receivedall 5's on2 in a rollsurvey.Called thecustomerby name.Used 3 power-words in thechat based onErica's helpfullist.Asked forordernumber,name andbilling infoPlaced aGM orderfor thecustomer.Asked ifadditionalhelp wasneeded.Used 3smiley facesthroughoutthe teamchat.Gave alloptions forSTH returnoptionscustomer.Receivedall 5's on4 in a rollsurvey.Checkeditem inback ordereta date.recapcomplete orderat the end ofthe call for thecustomer.Answereda questionabout itemspecs.Helped a teammember witha question inthe chat.vendor/store stated willcontactcustomerregarding theirorder.Verified aline itemon theorder.Found analternateitem.Offered morethan 1solution forcomparableitem.Receivedall 5's on asurvey forthe day.Placed aBODFSorder for thecustomer.CalledGE/vendorfor thecustomer.Called thestore forthecustomer.Cancelledand reordered forthe customerAskedcustomer ifthey are fullysatisfied.reach outto Resregardingan order.Receivedall 5's on2 in a rollsurvey.

HOME DEPOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
B
5
G
6
B
7
G
8
I
9
B
10
I
11
I
12
N
13
N
14
B
15
B
16
O
17
N
18
O
19
I
20
I
21
O
22
N
23
G
24
O
  1. O-Called the customer by name.
  2. G-Used 3 power-words in the chat based on Erica's helpful list.
  3. G-Asked for order number, name and billing info
  4. B-Placed a GM order for the customer.
  5. G-Asked if additional help was needed.
  6. B-Used 3 smiley faces throughout the team chat.
  7. G-Gave all options for STH return options customer.
  8. I-Received all 5's on 4 in a roll survey.
  9. B-Checked item in back order eta date.
  10. I-recap complete order at the end of the call for the customer.
  11. I-Answered a question about item specs.
  12. N-Helped a team member with a question in the chat.
  13. N-vendor/ store stated will contact customer regarding their order.
  14. B-Verified a line item on the order.
  15. B-Found an alternate item.
  16. O-Offered more than 1 solution for comparable item.
  17. N-Received all 5's on a survey for the day.
  18. O-Placed a BODFS order for the customer.
  19. I-Called GE/vendor for the customer.
  20. I-Called the store for the customer.
  21. O-Cancelled and re ordered for the customer
  22. N-Asked customer if they are fully satisfied.
  23. G-reach out to Res regarding an order.
  24. O-Received all 5's on 2 in a roll survey.