Used 3smiley facesthroughoutthe teamchat.CalledGE/vendorfor thecustomer.Gave alloptions forSTH returnoptionscustomer.reach outto Resregardingan order.Askedcustomer ifthey are fullysatisfied.Called thestore forthecustomer.Placed aBODFSorder for thecustomer.Receivedall 5's on asurvey forthe day.Verified aline itemon theorder.Called thecustomerby name.Placed aGM orderfor thecustomer.recapcomplete orderat the end ofthe call for thecustomer.Checkeditem inback ordereta date.Used 3 power-words in thechat based onErica's helpfullist.Receivedall 5's on2 in a rollsurvey.Asked forordernumber,name andbilling infoCancelledand reordered forthe customerOffered morethan 1solution forcomparableitem.Receivedall 5's on4 in a rollsurvey.Helped a teammember witha question inthe chat.Found analternateitem.Answereda questionabout itemspecs.vendor/store stated willcontactcustomerregarding theirorder.Asked ifadditionalhelp wasneeded.Used 3smiley facesthroughoutthe teamchat.CalledGE/vendorfor thecustomer.Gave alloptions forSTH returnoptionscustomer.reach outto Resregardingan order.Askedcustomer ifthey are fullysatisfied.Called thestore forthecustomer.Placed aBODFSorder for thecustomer.Receivedall 5's on asurvey forthe day.Verified aline itemon theorder.Called thecustomerby name.Placed aGM orderfor thecustomer.recapcomplete orderat the end ofthe call for thecustomer.Checkeditem inback ordereta date.Used 3 power-words in thechat based onErica's helpfullist.Receivedall 5's on2 in a rollsurvey.Asked forordernumber,name andbilling infoCancelledand reordered forthe customerOffered morethan 1solution forcomparableitem.Receivedall 5's on4 in a rollsurvey.Helped a teammember witha question inthe chat.Found analternateitem.Answereda questionabout itemspecs.vendor/store stated willcontactcustomerregarding theirorder.Asked ifadditionalhelp wasneeded.

HOME DEPOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
G
5
N
6
I
7
O
8
N
9
B
10
O
11
B
12
I
13
B
14
G
15
O
16
G
17
O
18
O
19
I
20
N
21
B
22
I
23
N
24
G
  1. B-Used 3 smiley faces throughout the team chat.
  2. I-Called GE/vendor for the customer.
  3. G-Gave all options for STH return options customer.
  4. G-reach out to Res regarding an order.
  5. N-Asked customer if they are fully satisfied.
  6. I-Called the store for the customer.
  7. O-Placed a BODFS order for the customer.
  8. N-Received all 5's on a survey for the day.
  9. B-Verified a line item on the order.
  10. O-Called the customer by name.
  11. B-Placed a GM order for the customer.
  12. I-recap complete order at the end of the call for the customer.
  13. B-Checked item in back order eta date.
  14. G-Used 3 power-words in the chat based on Erica's helpful list.
  15. O-Received all 5's on 2 in a roll survey.
  16. G-Asked for order number, name and billing info
  17. O-Cancelled and re ordered for the customer
  18. O-Offered more than 1 solution for comparable item.
  19. I-Received all 5's on 4 in a roll survey.
  20. N-Helped a team member with a question in the chat.
  21. B-Found an alternate item.
  22. I-Answered a question about item specs.
  23. N-vendor/ store stated will contact customer regarding their order.
  24. G-Asked if additional help was needed.