Askedcustomer ifthey are fullysatisfied.vendor/store stated willcontactcustomerregarding theirorder.Answereda questionabout itemspecs.reach outto Resregardingan order.Found analternateitem.Checkeditem inback ordereta date.Offered morethan 1solution forcomparableitem.Used 3smiley facesthroughoutthe teamchat.Receivedall 5's on asurvey forthe day.Gave alloptions forSTH returnoptionscustomer.Called thecustomerby name.Placed aBODFSorder for thecustomer.recapcomplete orderat the end ofthe call for thecustomer.Used 3 power-words in thechat based onErica's helpfullist.Receivedall 5's on4 in a rollsurvey.Cancelledand reordered forthe customerVerified aline itemon theorder.Asked ifadditionalhelp wasneeded.Placed aGM orderfor thecustomer.Receivedall 5's on2 in a rollsurvey.Helped a teammember witha question inthe chat.Called thestore forthecustomer.CalledGE/vendorfor thecustomer.Asked forordernumber,name andbilling infoAskedcustomer ifthey are fullysatisfied.vendor/store stated willcontactcustomerregarding theirorder.Answereda questionabout itemspecs.reach outto Resregardingan order.Found analternateitem.Checkeditem inback ordereta date.Offered morethan 1solution forcomparableitem.Used 3smiley facesthroughoutthe teamchat.Receivedall 5's on asurvey forthe day.Gave alloptions forSTH returnoptionscustomer.Called thecustomerby name.Placed aBODFSorder for thecustomer.recapcomplete orderat the end ofthe call for thecustomer.Used 3 power-words in thechat based onErica's helpfullist.Receivedall 5's on4 in a rollsurvey.Cancelledand reordered forthe customerVerified aline itemon theorder.Asked ifadditionalhelp wasneeded.Placed aGM orderfor thecustomer.Receivedall 5's on2 in a rollsurvey.Helped a teammember witha question inthe chat.Called thestore forthecustomer.CalledGE/vendorfor thecustomer.Asked forordernumber,name andbilling info

HOME DEPOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
G
5
B
6
B
7
O
8
B
9
N
10
G
11
O
12
O
13
I
14
G
15
I
16
O
17
B
18
G
19
B
20
O
21
N
22
I
23
I
24
G
  1. N-Asked customer if they are fully satisfied.
  2. N-vendor/ store stated will contact customer regarding their order.
  3. I-Answered a question about item specs.
  4. G-reach out to Res regarding an order.
  5. B-Found an alternate item.
  6. B-Checked item in back order eta date.
  7. O-Offered more than 1 solution for comparable item.
  8. B-Used 3 smiley faces throughout the team chat.
  9. N-Received all 5's on a survey for the day.
  10. G-Gave all options for STH return options customer.
  11. O-Called the customer by name.
  12. O-Placed a BODFS order for the customer.
  13. I-recap complete order at the end of the call for the customer.
  14. G-Used 3 power-words in the chat based on Erica's helpful list.
  15. I-Received all 5's on 4 in a roll survey.
  16. O-Cancelled and re ordered for the customer
  17. B-Verified a line item on the order.
  18. G-Asked if additional help was needed.
  19. B-Placed a GM order for the customer.
  20. O-Received all 5's on 2 in a roll survey.
  21. N-Helped a team member with a question in the chat.
  22. I-Called the store for the customer.
  23. I-Called GE/vendor for the customer.
  24. G-Asked for order number, name and billing info