Called thecustomerby name.Asked forordernumber,name andbilling infoFound analternateitem.Answereda questionabout itemspecs.Used 3smiley facesthroughoutthe teamchat.Receivedall 5's on2 in a rollsurvey.Verified aline itemon theorder.reach outto Resregardingan order.Used 3 power-words in thechat based onErica's helpfullist.Askedcustomer ifthey are fullysatisfied.Placed aBODFSorder for thecustomer.CalledGE/vendorfor thecustomer.vendor/store stated willcontactcustomerregarding theirorder.Helped a teammember witha question inthe chat.Cancelledand reordered forthe customerReceivedall 5's on asurvey forthe day.Gave alloptions forSTH returnoptionscustomer.Called thestore forthecustomer.Receivedall 5's on4 in a rollsurvey.Placed aGM orderfor thecustomer.Offered morethan 1solution forcomparableitem.recapcomplete orderat the end ofthe call for thecustomer.Asked ifadditionalhelp wasneeded.Checkeditem inback ordereta date.Called thecustomerby name.Asked forordernumber,name andbilling infoFound analternateitem.Answereda questionabout itemspecs.Used 3smiley facesthroughoutthe teamchat.Receivedall 5's on2 in a rollsurvey.Verified aline itemon theorder.reach outto Resregardingan order.Used 3 power-words in thechat based onErica's helpfullist.Askedcustomer ifthey are fullysatisfied.Placed aBODFSorder for thecustomer.CalledGE/vendorfor thecustomer.vendor/store stated willcontactcustomerregarding theirorder.Helped a teammember witha question inthe chat.Cancelledand reordered forthe customerReceivedall 5's on asurvey forthe day.Gave alloptions forSTH returnoptionscustomer.Called thestore forthecustomer.Receivedall 5's on4 in a rollsurvey.Placed aGM orderfor thecustomer.Offered morethan 1solution forcomparableitem.recapcomplete orderat the end ofthe call for thecustomer.Asked ifadditionalhelp wasneeded.Checkeditem inback ordereta date.

HOME DEPOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
I
5
B
6
O
7
B
8
G
9
G
10
N
11
O
12
I
13
N
14
N
15
O
16
N
17
G
18
I
19
I
20
B
21
O
22
I
23
G
24
B
  1. O-Called the customer by name.
  2. G-Asked for order number, name and billing info
  3. B-Found an alternate item.
  4. I-Answered a question about item specs.
  5. B-Used 3 smiley faces throughout the team chat.
  6. O-Received all 5's on 2 in a roll survey.
  7. B-Verified a line item on the order.
  8. G-reach out to Res regarding an order.
  9. G-Used 3 power-words in the chat based on Erica's helpful list.
  10. N-Asked customer if they are fully satisfied.
  11. O-Placed a BODFS order for the customer.
  12. I-Called GE/vendor for the customer.
  13. N-vendor/ store stated will contact customer regarding their order.
  14. N-Helped a team member with a question in the chat.
  15. O-Cancelled and re ordered for the customer
  16. N-Received all 5's on a survey for the day.
  17. G-Gave all options for STH return options customer.
  18. I-Called the store for the customer.
  19. I-Received all 5's on 4 in a roll survey.
  20. B-Placed a GM order for the customer.
  21. O-Offered more than 1 solution for comparable item.
  22. I-recap complete order at the end of the call for the customer.
  23. G-Asked if additional help was needed.
  24. B-Checked item in back order eta date.