Used 3smiley facesthroughoutthe teamchat.Called thestore forthecustomer.CalledGE/vendorfor thecustomer.Verified aline itemon theorder.Called thecustomerby name.Gave alloptions forSTH returnoptionscustomer.vendor/store stated willcontactcustomerregarding theirorder.Receivedall 5's on asurvey forthe day.Placed aBODFSorder for thecustomer.Offered morethan 1solution forcomparableitem.recapcomplete orderat the end ofthe call for thecustomer.Receivedall 5's on2 in a rollsurvey.Receivedall 5's on4 in a rollsurvey.Asked forordernumber,name andbilling infoAskedcustomer ifthey are fullysatisfied.Placed aGM orderfor thecustomer.Checkeditem inback ordereta date.Used 3 power-words in thechat based onErica's helpfullist.Helped a teammember witha question inthe chat.Cancelledand reordered forthe customerFound analternateitem.Answereda questionabout itemspecs.Asked ifadditionalhelp wasneeded.reach outto Resregardingan order.Used 3smiley facesthroughoutthe teamchat.Called thestore forthecustomer.CalledGE/vendorfor thecustomer.Verified aline itemon theorder.Called thecustomerby name.Gave alloptions forSTH returnoptionscustomer.vendor/store stated willcontactcustomerregarding theirorder.Receivedall 5's on asurvey forthe day.Placed aBODFSorder for thecustomer.Offered morethan 1solution forcomparableitem.recapcomplete orderat the end ofthe call for thecustomer.Receivedall 5's on2 in a rollsurvey.Receivedall 5's on4 in a rollsurvey.Asked forordernumber,name andbilling infoAskedcustomer ifthey are fullysatisfied.Placed aGM orderfor thecustomer.Checkeditem inback ordereta date.Used 3 power-words in thechat based onErica's helpfullist.Helped a teammember witha question inthe chat.Cancelledand reordered forthe customerFound analternateitem.Answereda questionabout itemspecs.Asked ifadditionalhelp wasneeded.reach outto Resregardingan order.

HOME DEPOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
B
5
O
6
G
7
N
8
N
9
O
10
O
11
I
12
O
13
I
14
G
15
N
16
B
17
B
18
G
19
N
20
O
21
B
22
I
23
G
24
G
  1. B-Used 3 smiley faces throughout the team chat.
  2. I-Called the store for the customer.
  3. I-Called GE/vendor for the customer.
  4. B-Verified a line item on the order.
  5. O-Called the customer by name.
  6. G-Gave all options for STH return options customer.
  7. N-vendor/ store stated will contact customer regarding their order.
  8. N-Received all 5's on a survey for the day.
  9. O-Placed a BODFS order for the customer.
  10. O-Offered more than 1 solution for comparable item.
  11. I-recap complete order at the end of the call for the customer.
  12. O-Received all 5's on 2 in a roll survey.
  13. I-Received all 5's on 4 in a roll survey.
  14. G-Asked for order number, name and billing info
  15. N-Asked customer if they are fully satisfied.
  16. B-Placed a GM order for the customer.
  17. B-Checked item in back order eta date.
  18. G-Used 3 power-words in the chat based on Erica's helpful list.
  19. N-Helped a team member with a question in the chat.
  20. O-Cancelled and re ordered for the customer
  21. B-Found an alternate item.
  22. I-Answered a question about item specs.
  23. G-Asked if additional help was needed.
  24. G-reach out to Res regarding an order.