EscalationServiceLevelAgreement90%RetentionServiceNowComplianceDeviationBusinessKnowledgeStrive forstandardization5FTEImprovementMandatorytrainingWorkDay70%72%AttritionOn-BoardingNeoCaseCollaboration65%BPMServicequality8% ofmonthlyvolume25%IdeaCollectionApplicationEscalationServiceLevelAgreement90%RetentionServiceNowComplianceDeviationBusinessKnowledgeStrive forstandardization5FTEImprovementMandatorytrainingWorkDay70%72%AttritionOn-BoardingNeoCaseCollaboration65%BPMServicequality8% ofmonthlyvolume25%IdeaCollectionApplication

P2P Townhall Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalation
  2. Service Level Agreement
  3. 90%
  4. Retention
  5. ServiceNow
  6. Compliance
  7. Deviation
  8. Business Knowledge
  9. Strive for standardization
  10. 5FTE
  11. Improvement
  12. Mandatory training
  13. WorkDay
  14. 70%
  15. 72%
  16. Attrition
  17. On-Boarding
  18. NeoCase
  19. Collaboration
  20. 65%
  21. BPM
  22. Service quality
  23. 8% of monthly volume
  24. 25%
  25. Idea Collection Application