Walked through external transfer Zelle call You said "Absolutely!" Set up FC appointment Client is currently traveling Ordered a new debit/credit card Call under 5 minutes Client's name starts with "C" Call under 4 minutes Got a 10 survey for today Caller promised to take survey Promoted ERICA You said "My pleasure" Tracked at least 3 complaints Call under 6 minutes Client has account balance over $100K You read call recording disclosure Digital Wallet activation Bankamerideal inquiry Was able to refund a fee as relationship You made an angry client happy Used Co- browse Reset passcode Sent out self- service email Client laughed with you Call under 7 minutes Transferred call under 2 minutes Compliment your peer on something you heard Client is Platinum Privileges Walked through external transfer Zelle call You said "Absolutely!" Set up FC appointment Client is currently traveling Ordered a new debit/credit card Call under 5 minutes Client's name starts with "C" Call under 4 minutes Got a 10 survey for today Caller promised to take survey Promoted ERICA You said "My pleasure" Tracked at least 3 complaints Call under 6 minutes Client has account balance over $100K You read call recording disclosure Digital Wallet activation Bankamerideal inquiry Was able to refund a fee as relationship You made an angry client happy Used Co- browse Reset passcode Sent out self- service email Client laughed with you Call under 7 minutes Transferred call under 2 minutes Compliment your peer on something you heard Client is Platinum Privileges
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Walked through external transfer
Zelle call
You said "Absolutely!"
Set up FC appointment
Client is currently traveling
Ordered a new debit/credit card
Call under 5 minutes
Client's name starts with "C"
Call under 4 minutes
Got a 10 survey for today
Caller promised to take survey
Promoted ERICA
You said "My pleasure"
Tracked at least 3 complaints
Call under 6 minutes
Client has account balance over $100K
You read call recording disclosure
Digital Wallet activation
Bankamerideal inquiry
Was able to refund a fee as relationship
You made an angry client happy
Used Co-browse
Reset passcode
Sent out self-service email
Client laughed with you
Call under 7 minutes
Transferred call under 2 minutes
Compliment your peer on something you heard
Client is Platinum Privileges