Used Co- browse Caller promised to take survey Client is Platinum Privileges Promoted ERICA Got a 10 survey for today Transferred call under 2 minutes Zelle call Call under 4 minutes You read call recording disclosure Call under 7 minutes Set up FC appointment Call under 5 minutes You made an angry client happy Tracked at least 3 complaints Call under 6 minutes Digital Wallet activation You said "My pleasure" Sent out self- service email Ordered a new debit/credit card Client laughed with you Was able to refund a fee as relationship Reset passcode Walked through external transfer Compliment your peer on something you heard Client's name starts with "C" Client is currently traveling Bankamerideal inquiry You said "Absolutely!" Client has account balance over $100K Used Co- browse Caller promised to take survey Client is Platinum Privileges Promoted ERICA Got a 10 survey for today Transferred call under 2 minutes Zelle call Call under 4 minutes You read call recording disclosure Call under 7 minutes Set up FC appointment Call under 5 minutes You made an angry client happy Tracked at least 3 complaints Call under 6 minutes Digital Wallet activation You said "My pleasure" Sent out self- service email Ordered a new debit/credit card Client laughed with you Was able to refund a fee as relationship Reset passcode Walked through external transfer Compliment your peer on something you heard Client's name starts with "C" Client is currently traveling Bankamerideal inquiry You said "Absolutely!" Client has account balance over $100K
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used Co-browse
Caller promised to take survey
Client is Platinum Privileges
Promoted ERICA
Got a 10 survey for today
Transferred call under 2 minutes
Zelle call
Call under 4 minutes
You read call recording disclosure
Call under 7 minutes
Set up FC appointment
Call under 5 minutes
You made an angry client happy
Tracked at least 3 complaints
Call under 6 minutes
Digital Wallet activation
You said "My pleasure"
Sent out self-service email
Ordered a new debit/credit card
Client laughed with you
Was able to refund a fee as relationship
Reset passcode
Walked through external transfer
Compliment your peer on something you heard
Client's name starts with "C"
Client is currently traveling
Bankamerideal inquiry
You said "Absolutely!"
Client has account balance over $100K