"That wouldfrustrate metoo" Date:Time:"If I were in yourposition, i wouldfel the same way" Date:Time:"I'm sorry thathappened toyou"Date:Time:"I can understandwhere you arecoming from" Date:Time:"I'm sorry youare having todeal with this"Date:Time:"I can definitelylook into thatfor you"Date:Time:"Do you mind if Iplace you on abrief hold to lookinto that for you"Date:Time:"I would behappy to helpyou with that"Date:Time:"That wouldfrustrate metoo" Date:Time:"If I were in yourposition, i wouldfel the same way" Date:Time:"I'm sorry thathappened toyou"Date:Time:"I can understandwhere you arecoming from" Date:Time:"I'm sorry youare having todeal with this"Date:Time:"I can definitelylook into thatfor you"Date:Time:"Do you mind if Iplace you on abrief hold to lookinto that for you"Date:Time:"I would behappy to helpyou with that"Date:Time:

Empathy/Transitional Phrases BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "That would frustrate me too" Date: Time:
  2. "If I were in your position, i would fel the same way" Date: Time:
  3. "I'm sorry that happened to you" Date: Time:
  4. "I can understand where you are coming from" Date: Time:
  5. "I'm sorry you are having to deal with this" Date: Time:
  6. "I can definitely look into that for you" Date: Time:
  7. "Do you mind if I place you on a brief hold to look into that for you" Date: Time:
  8. "I would be happy to help you with that" Date: Time: