"If I were in yourposition, i wouldfel the same way" Date:Time:"I would behappy to helpyou with that"Date:Time:"I can definitelylook into thatfor you"Date:Time:"Do you mind if Iplace you on abrief hold to lookinto that for you"Date:Time:"I'm sorry youare having todeal with this"Date:Time:"I'm sorry thathappened toyou"Date:Time:"I can understandwhere you arecoming from" Date:Time:"That wouldfrustrate metoo" Date:Time:"If I were in yourposition, i wouldfel the same way" Date:Time:"I would behappy to helpyou with that"Date:Time:"I can definitelylook into thatfor you"Date:Time:"Do you mind if Iplace you on abrief hold to lookinto that for you"Date:Time:"I'm sorry youare having todeal with this"Date:Time:"I'm sorry thathappened toyou"Date:Time:"I can understandwhere you arecoming from" Date:Time:"That wouldfrustrate metoo" Date:Time:

Empathy/Transitional Phrases BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "If I were in your position, i would fel the same way" Date: Time:
  2. "I would be happy to help you with that" Date: Time:
  3. "I can definitely look into that for you" Date: Time:
  4. "Do you mind if I place you on a brief hold to look into that for you" Date: Time:
  5. "I'm sorry you are having to deal with this" Date: Time:
  6. "I'm sorry that happened to you" Date: Time:
  7. "I can understand where you are coming from" Date: Time:
  8. "That would frustrate me too" Date: Time: