InvitingSpeaksClearlyAttentionSmilingVarietyEngagedBodyLanguageClosedtoedShoesProperuniformFriendlyYMCAWhiteshirtActsPromptlyKeeponTrackExpressionCaringEyecontactRespondsStandingMeaningfulActivelyListensOfferingAssistanceBlackPantsNameTagFocusInvitingSpeaksClearlyAttentionSmilingVarietyEngagedBodyLanguageClosedtoedShoesProperuniformFriendlyYMCAWhiteshirtActsPromptlyKeeponTrackExpressionCaringEyecontactRespondsStandingMeaningfulActivelyListensOfferingAssistanceBlackPantsNameTagFocus

Key Behaviours for Excellent Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inviting
  2. Speaks Clearly
  3. Attention
  4. Smiling
  5. Variety
  6. Engaged
  7. Body Language
  8. Closed toed Shoes
  9. Proper uniform
  10. Friendly
  11. YMCA White shirt
  12. Acts Promptly
  13. Keep on Track
  14. Expression
  15. Caring
  16. Eye contact
  17. Responds
  18. Standing
  19. Meaningful
  20. Actively Listens
  21. Offering Assistance
  22. Black Pants
  23. Name Tag
  24. Focus