EyecontactEngagedFocusStandingBodyLanguageSmilingSpeaksClearlyBlackPantsProperuniformClosedtoedShoesCaringRespondsFriendlyOfferingAssistanceAttentionInvitingExpressionActsPromptlyNameTagKeeponTrackVarietyMeaningfulYMCAWhiteshirtActivelyListensEyecontactEngagedFocusStandingBodyLanguageSmilingSpeaksClearlyBlackPantsProperuniformClosedtoedShoesCaringRespondsFriendlyOfferingAssistanceAttentionInvitingExpressionActsPromptlyNameTagKeeponTrackVarietyMeaningfulYMCAWhiteshirtActivelyListens

Key Behaviours for Excellent Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Eye contact
  2. Engaged
  3. Focus
  4. Standing
  5. Body Language
  6. Smiling
  7. Speaks Clearly
  8. Black Pants
  9. Proper uniform
  10. Closed toed Shoes
  11. Caring
  12. Responds
  13. Friendly
  14. Offering Assistance
  15. Attention
  16. Inviting
  17. Expression
  18. Acts Promptly
  19. Name Tag
  20. Keep on Track
  21. Variety
  22. Meaningful
  23. YMCA White shirt
  24. Actively Listens