AttentionYMCAWhiteshirtKeeponTrackStandingFocusMeaningfulBlackPantsOfferingAssistanceProperuniformCaringActsPromptlyFriendlyNameTagClosedtoedShoesSmilingVarietyRespondsEngagedExpressionInvitingSpeaksClearlyEyecontactBodyLanguageActivelyListensAttentionYMCAWhiteshirtKeeponTrackStandingFocusMeaningfulBlackPantsOfferingAssistanceProperuniformCaringActsPromptlyFriendlyNameTagClosedtoedShoesSmilingVarietyRespondsEngagedExpressionInvitingSpeaksClearlyEyecontactBodyLanguageActivelyListens

Key Behaviours for Excellent Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attention
  2. YMCA White shirt
  3. Keep on Track
  4. Standing
  5. Focus
  6. Meaningful
  7. Black Pants
  8. Offering Assistance
  9. Proper uniform
  10. Caring
  11. Acts Promptly
  12. Friendly
  13. Name Tag
  14. Closed toed Shoes
  15. Smiling
  16. Variety
  17. Responds
  18. Engaged
  19. Expression
  20. Inviting
  21. Speaks Clearly
  22. Eye contact
  23. Body Language
  24. Actively Listens