FocusEyecontactProperuniformClosedtoedShoesNameTagYMCAWhiteshirtExpressionActsPromptlySpeaksClearlyActivelyListensKeeponTrackBodyLanguageStandingAttentionFriendlyVarietyCaringOfferingAssistanceEngagedRespondsInvitingSmilingMeaningfulBlackPantsFocusEyecontactProperuniformClosedtoedShoesNameTagYMCAWhiteshirtExpressionActsPromptlySpeaksClearlyActivelyListensKeeponTrackBodyLanguageStandingAttentionFriendlyVarietyCaringOfferingAssistanceEngagedRespondsInvitingSmilingMeaningfulBlackPants

Key Behaviours for Excellent Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Focus
  2. Eye contact
  3. Proper uniform
  4. Closed toed Shoes
  5. Name Tag
  6. YMCA White shirt
  7. Expression
  8. Acts Promptly
  9. Speaks Clearly
  10. Actively Listens
  11. Keep on Track
  12. Body Language
  13. Standing
  14. Attention
  15. Friendly
  16. Variety
  17. Caring
  18. Offering Assistance
  19. Engaged
  20. Responds
  21. Inviting
  22. Smiling
  23. Meaningful
  24. Black Pants