SmileSayHelloOfferHelpHello,myname isRespectPrivacyPhoneEtiquetteEmpathyElevatorEtiquetteEyeContactHEARTAppearanceReduceSufferingProvidePraiseAcceptResponsibilityRelationshipsClevelandClinicPrideServiceIntroduceYourselfConnectCommunicationReduceWasteFamilySafeEnvironmentListenActivelyPatientCenteredTeamworkDignityAccountabilitySmileSayHelloOfferHelpHello,myname isRespectPrivacyPhoneEtiquetteEmpathyElevatorEtiquetteEyeContactHEARTAppearanceReduceSufferingProvidePraiseAcceptResponsibilityRelationshipsClevelandClinicPrideServiceIntroduceYourselfConnectCommunicationReduceWasteFamilySafeEnvironmentListenActivelyPatientCenteredTeamworkDignityAccountability

Patient Experience BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Say Hello
  3. Offer Help
  4. Hello, my name is
  5. Respect
  6. Privacy
  7. Phone Etiquette
  8. Empathy
  9. Elevator Etiquette
  10. Eye Contact
  11. HEART
  12. Appearance
  13. Reduce Suffering
  14. Provide Praise
  15. Accept Responsibility
  16. Relationships
  17. Cleveland Clinic
  18. Pride
  19. Service
  20. Introduce Yourself
  21. Connect
  22. Communication
  23. Reduce Waste
  24. Family
  25. Safe Environment
  26. Listen Actively
  27. Patient Centered
  28. Teamwork
  29. Dignity
  30. Accountability