AppearanceElevatorEtiquetteEmpathyProvidePraiseCommunicationServiceAcceptResponsibilityListenActivelyHEARTHello,myname isReduceSufferingReduceWastePatientCenteredConnectPhoneEtiquetteDignityRelationshipsAccountabilitySafeEnvironmentPrideSayHelloRespectClevelandClinicTeamworkPrivacyOfferHelpIntroduceYourselfFamilyEyeContactSmileAppearanceElevatorEtiquetteEmpathyProvidePraiseCommunicationServiceAcceptResponsibilityListenActivelyHEARTHello,myname isReduceSufferingReduceWastePatientCenteredConnectPhoneEtiquetteDignityRelationshipsAccountabilitySafeEnvironmentPrideSayHelloRespectClevelandClinicTeamworkPrivacyOfferHelpIntroduceYourselfFamilyEyeContactSmile

Patient Experience BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appearance
  2. Elevator Etiquette
  3. Empathy
  4. Provide Praise
  5. Communication
  6. Service
  7. Accept Responsibility
  8. Listen Actively
  9. HEART
  10. Hello, my name is
  11. Reduce Suffering
  12. Reduce Waste
  13. Patient Centered
  14. Connect
  15. Phone Etiquette
  16. Dignity
  17. Relationships
  18. Accountability
  19. Safe Environment
  20. Pride
  21. Say Hello
  22. Respect
  23. Cleveland Clinic
  24. Teamwork
  25. Privacy
  26. Offer Help
  27. Introduce Yourself
  28. Family
  29. Eye Contact
  30. Smile