Consistent & Exceptional Patient Experience Journey Map Answer Patient Experience- PX Value Connect and Care Welcome Salute Listen Commitment Understand and Respond Ease Understand VA Voices Express gratitude Own the Moment Actively listen Make Their Mark Apologize SHEP Excellence V- Signals Patient & Family Advisory Council (PFAC) Emotion Express gratitude Green Glove Initiative Integrity Say hello Survey of Healthcare Experiences of Patients Effectiveness Connect Patient Experience WECARE Advocacy 10-4: Are you in the zone Guide the Journey Moments that Matter Take action Explain ICARE Respond MIL- X PCMH Consistent & Exceptional Patient Experience Journey Map Answer Patient Experience- PX Value Connect and Care Welcome Salute Listen Commitment Understand and Respond Ease Understand VA Voices Express gratitude Own the Moment Actively listen Make Their Mark Apologize SHEP Excellence V- Signals Patient & Family Advisory Council (PFAC) Emotion Express gratitude Green Glove Initiative Integrity Say hello Survey of Healthcare Experiences of Patients Effectiveness Connect Patient Experience WECARE Advocacy 10-4: Are you in the zone Guide the Journey Moments that Matter Take action Explain ICARE Respond MIL- X PCMH
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Consistent & Exceptional
Patient Experience Journey Map
Answer
Patient Experience-PX Value
Connect and Care
Welcome
Salute
Listen
Commitment
Understand and Respond
Ease
Understand
VA Voices
Express gratitude
Own the Moment
Actively listen
Make Their Mark
Apologize
SHEP
Excellence
V-Signals
Patient & Family Advisory Council (PFAC)
Emotion
Express gratitude
Green Glove Initiative
Integrity
Say hello
Survey of Healthcare Experiences of Patients
Effectiveness
Connect
Patient Experience
WECARE
Advocacy
10-4: Are you in the zone
Guide the Journey
Moments that Matter
Take action
Explain
ICARE
Respond
MIL-X
PCMH