Refer tothe cusby nameParaphraseProvideAccurateInfo.EfficientCallHandlingGreetingReduceCallBackAHTClosing%of AuxTimeAvoidDeadAirResolveCustomerPraiseRapportActiveListeningSummarizeVerificationOwnership90%ava# ofHoldE-NotifyEmpathyUrgencyGreetingACWRefer tothe cusby nameParaphraseProvideAccurateInfo.EfficientCallHandlingGreetingReduceCallBackAHTClosing%of AuxTimeAvoidDeadAirResolveCustomerPraiseRapportActiveListeningSummarizeVerificationOwnership90%ava# ofHoldE-NotifyEmpathyUrgencyGreetingACW

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to the cus by name
  2. Paraphrase
  3. Provide Accurate Info.
  4. Efficient Call Handling
  5. Greeting
  6. Reduce Call Back
  7. AHT
  8. Closing
  9. % of Aux Time
  10. Avoid Dead Air
  11. Resolve
  12. Customer Praise
  13. Rapport
  14. Active Listening
  15. Summarize
  16. Verification
  17. Ownership
  18. 90% ava
  19. # of Hold
  20. E- Notify
  21. Empathy
  22. Urgency
  23. Greeting
  24. ACW