Refer tothe cusby nameGreetingParaphraseCustomerPraiseACWReduceCallBackEmpathy%of AuxTime# ofHoldRapportAvoidDeadAirE-NotifySummarizeOwnershipActiveListeningAHTEfficientCallHandlingUrgencyClosingVerification90%avaGreetingResolveProvideAccurateInfo.Refer tothe cusby nameGreetingParaphraseCustomerPraiseACWReduceCallBackEmpathy%of AuxTime# ofHoldRapportAvoidDeadAirE-NotifySummarizeOwnershipActiveListeningAHTEfficientCallHandlingUrgencyClosingVerification90%avaGreetingResolveProvideAccurateInfo.

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to the cus by name
  2. Greeting
  3. Paraphrase
  4. Customer Praise
  5. ACW
  6. Reduce Call Back
  7. Empathy
  8. % of Aux Time
  9. # of Hold
  10. Rapport
  11. Avoid Dead Air
  12. E- Notify
  13. Summarize
  14. Ownership
  15. Active Listening
  16. AHT
  17. Efficient Call Handling
  18. Urgency
  19. Closing
  20. Verification
  21. 90% ava
  22. Greeting
  23. Resolve
  24. Provide Accurate Info.