UrgencyAvoidDeadAirGreetingRapport90%avaParaphraseReduceCallBackCustomerPraiseActiveListeningACWEfficientCallHandling# ofHoldRefer tothe cusby nameEmpathyOwnershipAHTGreetingE-NotifyVerificationSummarize%of AuxTimeProvideAccurateInfo.ClosingResolveUrgencyAvoidDeadAirGreetingRapport90%avaParaphraseReduceCallBackCustomerPraiseActiveListeningACWEfficientCallHandling# ofHoldRefer tothe cusby nameEmpathyOwnershipAHTGreetingE-NotifyVerificationSummarize%of AuxTimeProvideAccurateInfo.ClosingResolve

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Urgency
  2. Avoid Dead Air
  3. Greeting
  4. Rapport
  5. 90% ava
  6. Paraphrase
  7. Reduce Call Back
  8. Customer Praise
  9. Active Listening
  10. ACW
  11. Efficient Call Handling
  12. # of Hold
  13. Refer to the cus by name
  14. Empathy
  15. Ownership
  16. AHT
  17. Greeting
  18. E- Notify
  19. Verification
  20. Summarize
  21. % of Aux Time
  22. Provide Accurate Info.
  23. Closing
  24. Resolve