Digital Wallet Zelle Set up Autopay Client's online ID includes their name Call under 6 min AHT under 400 Used an encouragement phrase Tracked at least 3 complaints Call under 5 min You said "my pleasure" Pulled up Sol Cen for past 4 calls Reassurance phrase Client has Alaska Airlines Card Client's name starts with "A" Call under 4 min Client lives in NY Client's account open before yr 2000 Client said they would take survey for you Got at 10 survey today Transfer to Small Business Card reissue Laughed with a client ShopSafe Passcode reset Stand up and stretch Payment refund Wink at someone Client says the words "I don't know" Tell Joe he is cool Digital Wallet Zelle Set up Autopay Client's online ID includes their name Call under 6 min AHT under 400 Used an encouragement phrase Tracked at least 3 complaints Call under 5 min You said "my pleasure" Pulled up Sol Cen for past 4 calls Reassurance phrase Client has Alaska Airlines Card Client's name starts with "A" Call under 4 min Client lives in NY Client's account open before yr 2000 Client said they would take survey for you Got at 10 survey today Transfer to Small Business Card reissue Laughed with a client ShopSafe Passcode reset Stand up and stretch Payment refund Wink at someone Client says the words "I don't know" Tell Joe he is cool
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Digital Wallet
Zelle
Set up Autopay
Client's online ID includes their name
Call under 6 min
AHT under 400
Used an encouragement phrase
Tracked at least 3 complaints
Call under 5 min
You said "my pleasure"
Pulled up Sol Cen for past 4 calls
Reassurance phrase
Client has Alaska Airlines Card
Client's name starts with "A"
Call under 4 min
Client lives in NY
Client's account open before yr 2000
Client said they would take survey for you
Got at 10 survey today
Transfer to Small Business
Card reissue
Laughed with a client
ShopSafe
Passcode reset
Stand up and stretch
Payment refund
Wink at someone
Client says the words "I don't know"
Tell Joe he is cool