ChangeformCustomerangry thatwe cannotsend paperbillMembercomplainedthat they onlyget paper idcardDemandsasupervisorClaimsthey neversigned upfor a policyCustomerswears atyouMemberhangs upon you midsentenceClaims theycancelledwithsomeoneelseHumanaCallMultipleCXL foroneMemberCustomer saysthey have nomore questionsand proceed toask anotherquestionChargedbysomeoneelseMemberclaims theyonly signedup for __# ofmonthsCustomerasks how youare and thencontinues totalkCallabandonedMember triesto flaunt their"wealthy"statusStatedthey willcharge itbackCustomersays Hi thenputs you onhold rightaway"I need totalk toShannonKennedy"Customerbreathesheavily intothe phoneCustomerchewingloudly inyour earClaimsCallFakelaugh at acustomer'sbad jokeCustomercalls you bythe wrongnameMemberneverreturns cxlformCustomer startstalking to otherperson in theroom with themand will notrespond to youCustomersyells atyouTrying tologin tothe wrongwebsiteDoes nottell you tohave a niceday backChangeformCustomerangry thatwe cannotsend paperbillMembercomplainedthat they onlyget paper idcardDemandsasupervisorClaimsthey neversigned upfor a policyCustomerswears atyouMemberhangs upon you midsentenceClaims theycancelledwithsomeoneelseHumanaCallMultipleCXL foroneMemberCustomer saysthey have nomore questionsand proceed toask anotherquestionChargedbysomeoneelseMemberclaims theyonly signedup for __# ofmonthsCustomerasks how youare and thencontinues totalkCallabandonedMember triesto flaunt their"wealthy"statusStatedthey willcharge itbackCustomersays Hi thenputs you onhold rightaway"I need totalk toShannonKennedy"Customerbreathesheavily intothe phoneCustomerchewingloudly inyour earClaimsCallFakelaugh at acustomer'sbad jokeCustomercalls you bythe wrongnameMemberneverreturns cxlformCustomer startstalking to otherperson in theroom with themand will notrespond to youCustomersyells atyouTrying tologin tothe wrongwebsiteDoes nottell you tohave a niceday back

Bad Customer Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
I
5
G
6
O
7
B
8
B
9
O
10
I
11
O
12
N
13
I
14
B
15
I
16
B
17
G
18
B
19
G
20
I
21
N
22
O
23
I
24
G
25
G
26
O
27
O
28
N
29
N
  1. B-Change form
  2. N-Customer angry that we cannot send paper bill
  3. G-Member complained that they only get paper id card
  4. I-Demands a supervisor
  5. G-Claims they never signed up for a policy
  6. O-Customer swears at you
  7. B-Member hangs up on you mid sentence
  8. B-Claims they cancelled with someone else
  9. O-Humana Call
  10. I-Multiple CXL for one Member
  11. O-Customer says they have no more questions and proceed to ask another question
  12. N-Charged by someone else
  13. I-Member claims they only signed up for __# of months
  14. B-Customer asks how you are and then continues to talk
  15. I-Call abandoned
  16. B-Member tries to flaunt their "wealthy" status
  17. G-Stated they will charge it back
  18. B-Customer says Hi then puts you on hold right away
  19. G-"I need to talk to Shannon Kennedy"
  20. I-Customer breathes heavily into the phone
  21. N-Customer chewing loudly in your ear
  22. O-Claims Call
  23. I-Fake laugh at a customer's bad joke
  24. G-Customer calls you by the wrong name
  25. G-Member never returns cxl form
  26. O-Customer starts talking to other person in the room with them and will not respond to you
  27. O-Customers yells at you
  28. N-Trying to login to the wrong website
  29. N-Does not tell you to have a nice day back