MultipleCXL foroneMemberMemberneverreturns cxlformCustomerasks how youare and thencontinues totalkCustomerbreathesheavily intothe phoneTrying tologin tothe wrongwebsiteMemberclaims theyonly signedup for __# ofmonthsMemberhangs upon you midsentenceCustomer startstalking to otherperson in theroom with themand will notrespond to youCustomerswears atyouClaims theycancelledwithsomeoneelseCustomercalls you bythe wrongnameCustomer saysthey have nomore questionsand proceed toask anotherquestionCallabandonedStatedthey willcharge itbackHumanaCallCustomersays Hi thenputs you onhold rightawayMembercomplainedthat they onlyget paper idcardCustomersyells atyouCustomerchewingloudly inyour ear"I need totalk toShannonKennedy"Member triesto flaunt their"wealthy"statusChargedbysomeoneelseDoes nottell you tohave a niceday backDemandsasupervisorClaimsthey neversigned upfor a policyFakelaugh at acustomer'sbad jokeClaimsCallCustomerangry thatwe cannotsend paperbillChangeformMultipleCXL foroneMemberMemberneverreturns cxlformCustomerasks how youare and thencontinues totalkCustomerbreathesheavily intothe phoneTrying tologin tothe wrongwebsiteMemberclaims theyonly signedup for __# ofmonthsMemberhangs upon you midsentenceCustomer startstalking to otherperson in theroom with themand will notrespond to youCustomerswears atyouClaims theycancelledwithsomeoneelseCustomercalls you bythe wrongnameCustomer saysthey have nomore questionsand proceed toask anotherquestionCallabandonedStatedthey willcharge itbackHumanaCallCustomersays Hi thenputs you onhold rightawayMembercomplainedthat they onlyget paper idcardCustomersyells atyouCustomerchewingloudly inyour ear"I need totalk toShannonKennedy"Member triesto flaunt their"wealthy"statusChargedbysomeoneelseDoes nottell you tohave a niceday backDemandsasupervisorClaimsthey neversigned upfor a policyFakelaugh at acustomer'sbad jokeClaimsCallCustomerangry thatwe cannotsend paperbillChangeform

Bad Customer Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
I
5
N
6
I
7
B
8
O
9
O
10
B
11
G
12
O
13
I
14
G
15
O
16
B
17
G
18
O
19
N
20
G
21
B
22
N
23
N
24
I
25
G
26
I
27
O
28
N
29
B
  1. I-Multiple CXL for one Member
  2. G-Member never returns cxl form
  3. B-Customer asks how you are and then continues to talk
  4. I-Customer breathes heavily into the phone
  5. N-Trying to login to the wrong website
  6. I-Member claims they only signed up for __# of months
  7. B-Member hangs up on you mid sentence
  8. O-Customer starts talking to other person in the room with them and will not respond to you
  9. O-Customer swears at you
  10. B-Claims they cancelled with someone else
  11. G-Customer calls you by the wrong name
  12. O-Customer says they have no more questions and proceed to ask another question
  13. I-Call abandoned
  14. G-Stated they will charge it back
  15. O-Humana Call
  16. B-Customer says Hi then puts you on hold right away
  17. G-Member complained that they only get paper id card
  18. O-Customers yells at you
  19. N-Customer chewing loudly in your ear
  20. G-"I need to talk to Shannon Kennedy"
  21. B-Member tries to flaunt their "wealthy" status
  22. N-Charged by someone else
  23. N-Does not tell you to have a nice day back
  24. I-Demands a supervisor
  25. G-Claims they never signed up for a policy
  26. I-Fake laugh at a customer's bad joke
  27. O-Claims Call
  28. N-Customer angry that we cannot send paper bill
  29. B-Change form