Stand up and stretch Used empathy phrase at end Call under 4 min Passcode reset Used OBO Client has a Rewards Savings account Give a teammate a compliment Made an angry client happy by the end Refund Tool Client said they were transferred multiple times Zelle Client's name starts with "F" Call under 6 min Tracked at least 3 complaints Call under 3 min Laughed with the client Card reissue Transferred a call under 2 min Typed something in the floor chat Used reassurance phrase Sent out self- service email Pulled up Sol Cen for past 4 calls Client lives in AZ Client said "sounds great!" Call under 5 min Do Superman pose for 1 min straight Set up Autopay High five'd Joe You got a 10 survey today Stand up and stretch Used empathy phrase at end Call under 4 min Passcode reset Used OBO Client has a Rewards Savings account Give a teammate a compliment Made an angry client happy by the end Refund Tool Client said they were transferred multiple times Zelle Client's name starts with "F" Call under 6 min Tracked at least 3 complaints Call under 3 min Laughed with the client Card reissue Transferred a call under 2 min Typed something in the floor chat Used reassurance phrase Sent out self- service email Pulled up Sol Cen for past 4 calls Client lives in AZ Client said "sounds great!" Call under 5 min Do Superman pose for 1 min straight Set up Autopay High five'd Joe You got a 10 survey today
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Stand up and stretch
Used empathy phrase at end
Call under 4 min
Passcode reset
Used OBO
Client has a Rewards Savings account
Give a teammate a compliment
Made an angry client happy by the end
Refund Tool
Client said they were transferred multiple times
Zelle
Client's name starts with "F"
Call under 6 min
Tracked at least 3 complaints
Call under 3 min
Laughed with the client
Card reissue
Transferred a call under 2 min
Typed something in the floor chat
Used reassurance phrase
Sent out self-service email
Pulled up Sol Cen for past 4 calls
Client lives in AZ
Client said "sounds great!"
Call under 5 min
Do Superman pose for 1 min straight
Set up Autopay
High five'd Joe
You got a 10 survey today