Used reassurance phrase Give a teammate a compliment Tracked at least 3 complaints Call under 3 min Client's name starts with "F" Card reissue Typed something in the floor chat Used empathy phrase at end Client said "sounds great!" Made an angry client happy by the end Client lives in AZ High five'd Joe Passcode reset Zelle Client said they were transferred multiple times Refund Tool You got a 10 survey today Call under 4 min Transferred a call under 2 min Stand up and stretch Do Superman pose for 1 min straight Sent out self- service email Call under 6 min Call under 5 min Set up Autopay Laughed with the client Client has a Rewards Savings account Used OBO Pulled up Sol Cen for past 4 calls Used reassurance phrase Give a teammate a compliment Tracked at least 3 complaints Call under 3 min Client's name starts with "F" Card reissue Typed something in the floor chat Used empathy phrase at end Client said "sounds great!" Made an angry client happy by the end Client lives in AZ High five'd Joe Passcode reset Zelle Client said they were transferred multiple times Refund Tool You got a 10 survey today Call under 4 min Transferred a call under 2 min Stand up and stretch Do Superman pose for 1 min straight Sent out self- service email Call under 6 min Call under 5 min Set up Autopay Laughed with the client Client has a Rewards Savings account Used OBO Pulled up Sol Cen for past 4 calls
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used reassurance phrase
Give a teammate a compliment
Tracked at least 3 complaints
Call under 3 min
Client's name starts with "F"
Card reissue
Typed something in the floor chat
Used empathy phrase at end
Client said "sounds great!"
Made an angry client happy by the end
Client lives in AZ
High five'd Joe
Passcode reset
Zelle
Client said they were transferred multiple times
Refund Tool
You got a 10 survey today
Call under 4 min
Transferred a call under 2 min
Stand up and stretch
Do Superman pose for 1 min straight
Sent out self-service email
Call under 6 min
Call under 5 min
Set up Autopay
Laughed with the client
Client has a Rewards Savings account
Used OBO
Pulled up Sol Cen for past 4 calls