Sent out self- service email Client said "sounds great!" Call under 6 min You got a 10 survey today Call under 4 min Typed something in the floor chat Zelle Call under 3 min Laughed with the client Passcode reset Do Superman pose for 1 min straight Used reassurance phrase Tracked at least 3 complaints Refund Tool High five'd Joe Card reissue Give a teammate a compliment Stand up and stretch Used empathy phrase at end Transferred a call under 2 min Pulled up Sol Cen for past 4 calls Client lives in AZ Client said they were transferred multiple times Made an angry client happy by the end Client's name starts with "F" Used OBO Client has a Rewards Savings account Set up Autopay Call under 5 min Sent out self- service email Client said "sounds great!" Call under 6 min You got a 10 survey today Call under 4 min Typed something in the floor chat Zelle Call under 3 min Laughed with the client Passcode reset Do Superman pose for 1 min straight Used reassurance phrase Tracked at least 3 complaints Refund Tool High five'd Joe Card reissue Give a teammate a compliment Stand up and stretch Used empathy phrase at end Transferred a call under 2 min Pulled up Sol Cen for past 4 calls Client lives in AZ Client said they were transferred multiple times Made an angry client happy by the end Client's name starts with "F" Used OBO Client has a Rewards Savings account Set up Autopay Call under 5 min
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sent out self-service email
Client said "sounds great!"
Call under 6 min
You got a 10 survey today
Call under 4 min
Typed something in the floor chat
Zelle
Call under 3 min
Laughed with the client
Passcode reset
Do Superman pose for 1 min straight
Used reassurance phrase
Tracked at least 3 complaints
Refund Tool
High five'd Joe
Card reissue
Give a teammate a compliment
Stand up and stretch
Used empathy phrase at end
Transferred a call under 2 min
Pulled up Sol Cen for past 4 calls
Client lives in AZ
Client said they were transferred multiple times
Made an angry client happy by the end
Client's name starts with "F"
Used OBO
Client has a Rewards Savings account
Set up Autopay
Call under 5 min