Sent out self- service email Pulled up Sol Cen for past 4 calls You got a 10 survey today Call under 5 min Card reissue Client lives in AZ Zelle Client said "sounds great!" Client's name starts with "F" Transferred a call under 2 min Passcode reset Client said they were transferred multiple times Client has a Rewards Savings account Typed something in the floor chat High five'd Joe Stand up and stretch Set up Autopay Refund Tool Made an angry client happy by the end Tracked at least 3 complaints Call under 4 min Call under 3 min Used empathy phrase at end Do Superman pose for 1 min straight Used OBO Used reassurance phrase Laughed with the client Give a teammate a compliment Call under 6 min Sent out self- service email Pulled up Sol Cen for past 4 calls You got a 10 survey today Call under 5 min Card reissue Client lives in AZ Zelle Client said "sounds great!" Client's name starts with "F" Transferred a call under 2 min Passcode reset Client said they were transferred multiple times Client has a Rewards Savings account Typed something in the floor chat High five'd Joe Stand up and stretch Set up Autopay Refund Tool Made an angry client happy by the end Tracked at least 3 complaints Call under 4 min Call under 3 min Used empathy phrase at end Do Superman pose for 1 min straight Used OBO Used reassurance phrase Laughed with the client Give a teammate a compliment Call under 6 min
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sent out self-service email
Pulled up Sol Cen for past 4 calls
You got a 10 survey today
Call under 5 min
Card reissue
Client lives in AZ
Zelle
Client said "sounds great!"
Client's name starts with "F"
Transferred a call under 2 min
Passcode reset
Client said they were transferred multiple times
Client has a Rewards Savings account
Typed something in the floor chat
High five'd Joe
Stand up and stretch
Set up Autopay
Refund Tool
Made an angry client happy by the end
Tracked at least 3 complaints
Call under 4 min
Call under 3 min
Used empathy phrase at end
Do Superman pose for 1 min straight
Used OBO
Used reassurance phrase
Laughed with the client
Give a teammate a compliment
Call under 6 min