Client's name starts with "F" Made an angry client happy by the end Client has a Rewards Savings account Tracked at least 3 complaints Used empathy phrase at end Used reassurance phrase Typed something in the floor chat You got a 10 survey today Transferred a call under 2 min Call under 3 min Stand up and stretch Passcode reset Laughed with the client Client lives in AZ Sent out self- service email Client said they were transferred multiple times Refund Tool Do Superman pose for 1 min straight Zelle Card reissue Pulled up Sol Cen for past 4 calls Call under 5 min Used OBO Call under 4 min Call under 6 min Set up Autopay Client said "sounds great!" Give a teammate a compliment High five'd Joe Client's name starts with "F" Made an angry client happy by the end Client has a Rewards Savings account Tracked at least 3 complaints Used empathy phrase at end Used reassurance phrase Typed something in the floor chat You got a 10 survey today Transferred a call under 2 min Call under 3 min Stand up and stretch Passcode reset Laughed with the client Client lives in AZ Sent out self- service email Client said they were transferred multiple times Refund Tool Do Superman pose for 1 min straight Zelle Card reissue Pulled up Sol Cen for past 4 calls Call under 5 min Used OBO Call under 4 min Call under 6 min Set up Autopay Client said "sounds great!" Give a teammate a compliment High five'd Joe
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client's name starts with "F"
Made an angry client happy by the end
Client has a Rewards Savings account
Tracked at least 3 complaints
Used empathy phrase at end
Used reassurance phrase
Typed something in the floor chat
You got a 10 survey today
Transferred a call under 2 min
Call under 3 min
Stand up and stretch
Passcode reset
Laughed with the client
Client lives in AZ
Sent out self-service email
Client said they were transferred multiple times
Refund Tool
Do Superman pose for 1 min straight
Zelle
Card reissue
Pulled up Sol Cen for past 4 calls
Call under 5 min
Used OBO
Call under 4 min
Call under 6 min
Set up Autopay
Client said "sounds great!"
Give a teammate a compliment
High five'd Joe