Do Superman pose for 1 min straight Call under 6 min Client said they were transferred multiple times Client lives in AZ Set up Autopay Pulled up Sol Cen for past 4 calls Zelle Tracked at least 3 complaints Made an angry client happy by the end Call under 5 min Client has a Rewards Savings account Refund Tool Used empathy phrase at end Card reissue Used OBO Give a teammate a compliment Typed something in the floor chat Laughed with the client Call under 3 min Client said "sounds great!" Passcode reset Call under 4 min Sent out self- service email Transferred a call under 2 min Client's name starts with "F" High five'd Joe Used reassurance phrase You got a 10 survey today Stand up and stretch Do Superman pose for 1 min straight Call under 6 min Client said they were transferred multiple times Client lives in AZ Set up Autopay Pulled up Sol Cen for past 4 calls Zelle Tracked at least 3 complaints Made an angry client happy by the end Call under 5 min Client has a Rewards Savings account Refund Tool Used empathy phrase at end Card reissue Used OBO Give a teammate a compliment Typed something in the floor chat Laughed with the client Call under 3 min Client said "sounds great!" Passcode reset Call under 4 min Sent out self- service email Transferred a call under 2 min Client's name starts with "F" High five'd Joe Used reassurance phrase You got a 10 survey today Stand up and stretch
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Do Superman pose for 1 min straight
Call under 6 min
Client said they were transferred multiple times
Client lives in AZ
Set up Autopay
Pulled up Sol Cen for past 4 calls
Zelle
Tracked at least 3 complaints
Made an angry client happy by the end
Call under 5 min
Client has a Rewards Savings account
Refund Tool
Used empathy phrase at end
Card reissue
Used OBO
Give a teammate a compliment
Typed something in the floor chat
Laughed with the client
Call under 3 min
Client said "sounds great!"
Passcode reset
Call under 4 min
Sent out self-service email
Transferred a call under 2 min
Client's name starts with "F"
High five'd Joe
Used reassurance phrase
You got a 10 survey today
Stand up and stretch