Call under 3 min Laughed with the client Made an angry client happy by the end Give a teammate a compliment Stand up and stretch Typed something in the floor chat Zelle Passcode reset Refund Tool Pulled up Sol Cen for past 4 calls Client's name starts with "F" Client said they were transferred multiple times Transferred a call under 2 min Used empathy phrase at end Set up Autopay Used OBO Tracked at least 3 complaints Call under 5 min Call under 4 min Client said "sounds great!" Do Superman pose for 1 min straight Card reissue Used reassurance phrase High five'd Joe You got a 10 survey today Sent out self- service email Call under 6 min Client has a Rewards Savings account Client lives in AZ Call under 3 min Laughed with the client Made an angry client happy by the end Give a teammate a compliment Stand up and stretch Typed something in the floor chat Zelle Passcode reset Refund Tool Pulled up Sol Cen for past 4 calls Client's name starts with "F" Client said they were transferred multiple times Transferred a call under 2 min Used empathy phrase at end Set up Autopay Used OBO Tracked at least 3 complaints Call under 5 min Call under 4 min Client said "sounds great!" Do Superman pose for 1 min straight Card reissue Used reassurance phrase High five'd Joe You got a 10 survey today Sent out self- service email Call under 6 min Client has a Rewards Savings account Client lives in AZ
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call under 3 min
Laughed with the client
Made an angry client happy by the end
Give a teammate a compliment
Stand up and stretch
Typed something in the floor chat
Zelle
Passcode reset
Refund Tool
Pulled up Sol Cen for past 4 calls
Client's name starts with "F"
Client said they were transferred multiple times
Transferred a call under 2 min
Used empathy phrase at end
Set up Autopay
Used OBO
Tracked at least 3 complaints
Call under 5 min
Call under 4 min
Client said "sounds great!"
Do Superman pose for 1 min straight
Card reissue
Used reassurance phrase
High five'd Joe
You got a 10 survey today
Sent out self-service email
Call under 6 min
Client has a Rewards Savings account
Client lives in AZ