Stand up and stretch Client said they were transferred multiple times Passcode reset Do Superman pose for 1 min straight Call under 5 min Sent out self- service email Made an angry client happy by the end Set up Autopay Refund Tool Card reissue Pulled up Sol Cen for past 4 calls Tracked at least 3 complaints Laughed with the client Call under 4 min Used OBO Call under 6 min Client lives in AZ You got a 10 survey today Client's name starts with "F" Used reassurance phrase Call under 3 min Client has a Rewards Savings account Client said "sounds great!" Transferred a call under 2 min Used empathy phrase at end Give a teammate a compliment Typed something in the floor chat Zelle High five'd Joe Stand up and stretch Client said they were transferred multiple times Passcode reset Do Superman pose for 1 min straight Call under 5 min Sent out self- service email Made an angry client happy by the end Set up Autopay Refund Tool Card reissue Pulled up Sol Cen for past 4 calls Tracked at least 3 complaints Laughed with the client Call under 4 min Used OBO Call under 6 min Client lives in AZ You got a 10 survey today Client's name starts with "F" Used reassurance phrase Call under 3 min Client has a Rewards Savings account Client said "sounds great!" Transferred a call under 2 min Used empathy phrase at end Give a teammate a compliment Typed something in the floor chat Zelle High five'd Joe
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Stand up and stretch
Client said they were transferred multiple times
Passcode reset
Do Superman pose for 1 min straight
Call under 5 min
Sent out self-service email
Made an angry client happy by the end
Set up Autopay
Refund Tool
Card reissue
Pulled up Sol Cen for past 4 calls
Tracked at least 3 complaints
Laughed with the client
Call under 4 min
Used OBO
Call under 6 min
Client lives in AZ
You got a 10 survey today
Client's name starts with "F"
Used reassurance phrase
Call under 3 min
Client has a Rewards Savings account
Client said "sounds great!"
Transferred a call under 2 min
Used empathy phrase at end
Give a teammate a compliment
Typed something in the floor chat
Zelle
High five'd Joe