High five'd Joe Call under 5 min Sent out self- service email Used reassurance phrase Client said "sounds great!" Call under 4 min Client has a Rewards Savings account Laughed with the client Used OBO Pulled up Sol Cen for past 4 calls You got a 10 survey today Tracked at least 3 complaints Give a teammate a compliment Zelle Transferred a call under 2 min Client said they were transferred multiple times Call under 6 min Made an angry client happy by the end Call under 3 min Passcode reset Typed something in the floor chat Client's name starts with "F" Card reissue Refund Tool Used empathy phrase at end Stand up and stretch Do Superman pose for 1 min straight Set up Autopay Client lives in AZ High five'd Joe Call under 5 min Sent out self- service email Used reassurance phrase Client said "sounds great!" Call under 4 min Client has a Rewards Savings account Laughed with the client Used OBO Pulled up Sol Cen for past 4 calls You got a 10 survey today Tracked at least 3 complaints Give a teammate a compliment Zelle Transferred a call under 2 min Client said they were transferred multiple times Call under 6 min Made an angry client happy by the end Call under 3 min Passcode reset Typed something in the floor chat Client's name starts with "F" Card reissue Refund Tool Used empathy phrase at end Stand up and stretch Do Superman pose for 1 min straight Set up Autopay Client lives in AZ
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
High five'd Joe
Call under 5 min
Sent out self-service email
Used reassurance phrase
Client said "sounds great!"
Call under 4 min
Client has a Rewards Savings account
Laughed with the client
Used OBO
Pulled up Sol Cen for past 4 calls
You got a 10 survey today
Tracked at least 3 complaints
Give a teammate a compliment
Zelle
Transferred a call under 2 min
Client said they were transferred multiple times
Call under 6 min
Made an angry client happy by the end
Call under 3 min
Passcode reset
Typed something in the floor chat
Client's name starts with "F"
Card reissue
Refund Tool
Used empathy phrase at end
Stand up and stretch
Do Superman pose for 1 min straight
Set up Autopay
Client lives in AZ