High five'd Joe Made an angry client happy by the end Transferred a call under 2 min Typed something in the floor chat Call under 4 min Card reissue Zelle Call under 3 min Pulled up Sol Cen for past 4 calls Passcode reset Used empathy phrase at end Client lives in AZ Tracked at least 3 complaints Client said they were transferred multiple times Give a teammate a compliment Client said "sounds great!" Used reassurance phrase Client has a Rewards Savings account Refund Tool Client's name starts with "F" Laughed with the client Call under 5 min Call under 6 min Set up Autopay Used OBO Sent out self- service email You got a 10 survey today Stand up and stretch Do Superman pose for 1 min straight High five'd Joe Made an angry client happy by the end Transferred a call under 2 min Typed something in the floor chat Call under 4 min Card reissue Zelle Call under 3 min Pulled up Sol Cen for past 4 calls Passcode reset Used empathy phrase at end Client lives in AZ Tracked at least 3 complaints Client said they were transferred multiple times Give a teammate a compliment Client said "sounds great!" Used reassurance phrase Client has a Rewards Savings account Refund Tool Client's name starts with "F" Laughed with the client Call under 5 min Call under 6 min Set up Autopay Used OBO Sent out self- service email You got a 10 survey today Stand up and stretch Do Superman pose for 1 min straight
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
High five'd Joe
Made an angry client happy by the end
Transferred a call under 2 min
Typed something in the floor chat
Call under 4 min
Card reissue
Zelle
Call under 3 min
Pulled up Sol Cen for past 4 calls
Passcode reset
Used empathy phrase at end
Client lives in AZ
Tracked at least 3 complaints
Client said they were transferred multiple times
Give a teammate a compliment
Client said "sounds great!"
Used reassurance phrase
Client has a Rewards Savings account
Refund Tool
Client's name starts with "F"
Laughed with the client
Call under 5 min
Call under 6 min
Set up Autopay
Used OBO
Sent out self-service email
You got a 10 survey today
Stand up and stretch
Do Superman pose for 1 min straight