Typed something in the floor chat Made an angry client happy by the end Transferred a call under 2 min Zelle Call under 5 min Do Superman pose for 1 min straight Call under 6 min Set up Autopay Card reissue Sent out self- service email Client said "sounds great!" Client has a Rewards Savings account Pulled up Sol Cen for past 4 calls Refund Tool High five'd Joe Laughed with the client Call under 3 min Give a teammate a compliment Client said they were transferred multiple times You got a 10 survey today Stand up and stretch Client's name starts with "F" Used reassurance phrase Client lives in AZ Tracked at least 3 complaints Call under 4 min Used empathy phrase at end Passcode reset Used OBO Typed something in the floor chat Made an angry client happy by the end Transferred a call under 2 min Zelle Call under 5 min Do Superman pose for 1 min straight Call under 6 min Set up Autopay Card reissue Sent out self- service email Client said "sounds great!" Client has a Rewards Savings account Pulled up Sol Cen for past 4 calls Refund Tool High five'd Joe Laughed with the client Call under 3 min Give a teammate a compliment Client said they were transferred multiple times You got a 10 survey today Stand up and stretch Client's name starts with "F" Used reassurance phrase Client lives in AZ Tracked at least 3 complaints Call under 4 min Used empathy phrase at end Passcode reset Used OBO
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Typed something in the floor chat
Made an angry client happy by the end
Transferred a call under 2 min
Zelle
Call under 5 min
Do Superman pose for 1 min straight
Call under 6 min
Set up Autopay
Card reissue
Sent out self-service email
Client said "sounds great!"
Client has a Rewards Savings account
Pulled up Sol Cen for past 4 calls
Refund Tool
High five'd Joe
Laughed with the client
Call under 3 min
Give a teammate a compliment
Client said they were transferred multiple times
You got a 10 survey today
Stand up and stretch
Client's name starts with "F"
Used reassurance phrase
Client lives in AZ
Tracked at least 3 complaints
Call under 4 min
Used empathy phrase at end
Passcode reset
Used OBO