Sent outself-serviceemailClient said"soundsgreat!"Callunder 6minYou got a10 surveytodayCallunder 4minTypedsomethingin the floorchatZelleCallunder 3minLaughedwith theclientPasscoderesetDoSupermanpose for 1min straightUsedreassurancephraseTracked atleast 3complaintsRefundToolHighfive'dJoeCardreissueGive ateammateacomplimentStandup andstretchUsedempathyphrase atendTransferreda call under2 minPulled upSol Cenfor past 4callsClientlives inAZClient saidthey weretransferredmultipletimesMade anangry clienthappy bythe endClient'snamestarts with"F"UsedOBOClient hasa RewardsSavingsaccountSet upAutopayCallunder 5minSent outself-serviceemailClient said"soundsgreat!"Callunder 6minYou got a10 surveytodayCallunder 4minTypedsomethingin the floorchatZelleCallunder 3minLaughedwith theclientPasscoderesetDoSupermanpose for 1min straightUsedreassurancephraseTracked atleast 3complaintsRefundToolHighfive'dJoeCardreissueGive ateammateacomplimentStandup andstretchUsedempathyphrase atendTransferreda call under2 minPulled upSol Cenfor past 4callsClientlives inAZClient saidthey weretransferredmultipletimesMade anangry clienthappy bythe endClient'snamestarts with"F"UsedOBOClient hasa RewardsSavingsaccountSet upAutopayCallunder 5min

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent out self-service email
  2. Client said "sounds great!"
  3. Call under 6 min
  4. You got a 10 survey today
  5. Call under 4 min
  6. Typed something in the floor chat
  7. Zelle
  8. Call under 3 min
  9. Laughed with the client
  10. Passcode reset
  11. Do Superman pose for 1 min straight
  12. Used reassurance phrase
  13. Tracked at least 3 complaints
  14. Refund Tool
  15. High five'd Joe
  16. Card reissue
  17. Give a teammate a compliment
  18. Stand up and stretch
  19. Used empathy phrase at end
  20. Transferred a call under 2 min
  21. Pulled up Sol Cen for past 4 calls
  22. Client lives in AZ
  23. Client said they were transferred multiple times
  24. Made an angry client happy by the end
  25. Client's name starts with "F"
  26. Used OBO
  27. Client has a Rewards Savings account
  28. Set up Autopay
  29. Call under 5 min