Used empathy phrase at end Made an angry client happy by the end Give a teammate a compliment Tracked at least 3 complaints Zelle Client said they were transferred multiple times Client has a Rewards Savings account High five'd Joe Call under 3 min Client lives in AZ Transferred a call under 2 min Card reissue Client's name starts with "F" Set up Autopay Sent out self- service email Refund Tool Used reassurance phrase Client said "sounds great!" Do Superman pose for 1 min straight You got a 10 survey today Passcode reset Stand up and stretch Used OBO Call under 5 min Pulled up Sol Cen for past 4 calls Call under 4 min Typed something in the floor chat Laughed with the client Call under 6 min Used empathy phrase at end Made an angry client happy by the end Give a teammate a compliment Tracked at least 3 complaints Zelle Client said they were transferred multiple times Client has a Rewards Savings account High five'd Joe Call under 3 min Client lives in AZ Transferred a call under 2 min Card reissue Client's name starts with "F" Set up Autopay Sent out self- service email Refund Tool Used reassurance phrase Client said "sounds great!" Do Superman pose for 1 min straight You got a 10 survey today Passcode reset Stand up and stretch Used OBO Call under 5 min Pulled up Sol Cen for past 4 calls Call under 4 min Typed something in the floor chat Laughed with the client Call under 6 min
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used empathy phrase at end
Made an angry client happy by the end
Give a teammate a compliment
Tracked at least 3 complaints
Zelle
Client said they were transferred multiple times
Client has a Rewards Savings account
High five'd Joe
Call under 3 min
Client lives in AZ
Transferred a call under 2 min
Card reissue
Client's name starts with "F"
Set up Autopay
Sent out self-service email
Refund Tool
Used reassurance phrase
Client said "sounds great!"
Do Superman pose for 1 min straight
You got a 10 survey today
Passcode reset
Stand up and stretch
Used OBO
Call under 5 min
Pulled up Sol Cen for past 4 calls
Call under 4 min
Typed something in the floor chat
Laughed with the client
Call under 6 min