Client said "sounds great!" Do Superman pose for 1 min straight Passcode reset Client lives in AZ Laughed with the client Made an angry client happy by the end Call under 3 min Used reassurance phrase Call under 6 min Client has a Rewards Savings account Call under 5 min Pulled up Sol Cen for past 4 calls Zelle High five'd Joe Transferred a call under 2 min Client said they were transferred multiple times Typed something in the floor chat You got a 10 survey today Card reissue Set up Autopay Stand up and stretch Give a teammate a compliment Sent out self- service email Refund Tool Call under 4 min Client's name starts with "F" Tracked at least 3 complaints Used empathy phrase at end Used OBO Client said "sounds great!" Do Superman pose for 1 min straight Passcode reset Client lives in AZ Laughed with the client Made an angry client happy by the end Call under 3 min Used reassurance phrase Call under 6 min Client has a Rewards Savings account Call under 5 min Pulled up Sol Cen for past 4 calls Zelle High five'd Joe Transferred a call under 2 min Client said they were transferred multiple times Typed something in the floor chat You got a 10 survey today Card reissue Set up Autopay Stand up and stretch Give a teammate a compliment Sent out self- service email Refund Tool Call under 4 min Client's name starts with "F" Tracked at least 3 complaints Used empathy phrase at end Used OBO
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client said "sounds great!"
Do Superman pose for 1 min straight
Passcode reset
Client lives in AZ
Laughed with the client
Made an angry client happy by the end
Call under 3 min
Used reassurance phrase
Call under 6 min
Client has a Rewards Savings account
Call under 5 min
Pulled up Sol Cen for past 4 calls
Zelle
High five'd Joe
Transferred a call under 2 min
Client said they were transferred multiple times
Typed something in the floor chat
You got a 10 survey today
Card reissue
Set up Autopay
Stand up and stretch
Give a teammate a compliment
Sent out self-service email
Refund Tool
Call under 4 min
Client's name starts with "F"
Tracked at least 3 complaints
Used empathy phrase at end
Used OBO