PrecapGreetingNouncertaintyphrasesToneVerificationCorrectSR/RRBuildRapportCompassusedDead-air freeRecapConfidentalityCorrectResolutionFree!EmpathyHoldsless than3 minsDocument-ationPrecapGreetingNouncertaintyphrasesToneVerificationCorrectSR/RRBuildRapportCompassusedDead-air freeRecapConfidentalityCorrectResolutionFree!EmpathyHoldsless than3 minsDocument-ation

Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Precap
  2. Greeting
  3. No uncertainty phrases
  4. Tone
  5. Verification
  6. Correct SR/RR
  7. Build Rapport
  8. Compass used
  9. Dead-air free
  10. Recap
  11. Confidentality
  12. Correct Resolution
  13. Free!
  14. Empathy
  15. Holds less than 3 mins
  16. Document-ation