ToneCorrectSR/RRConfidentalityBuildRapportFree!CompassusedCorrectResolutionVerificationDocument-ationPrecapDead-air freeHoldsless than3 minsNouncertaintyphrasesRecapEmpathyGreetingToneCorrectSR/RRConfidentalityBuildRapportFree!CompassusedCorrectResolutionVerificationDocument-ationPrecapDead-air freeHoldsless than3 minsNouncertaintyphrasesRecapEmpathyGreeting

Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tone
  2. Correct SR/RR
  3. Confidentality
  4. Build Rapport
  5. Free!
  6. Compass used
  7. Correct Resolution
  8. Verification
  9. Document-ation
  10. Precap
  11. Dead-air free
  12. Holds less than 3 mins
  13. No uncertainty phrases
  14. Recap
  15. Empathy
  16. Greeting