PrecapRecapVerificationGreetingFree!Holdsless than3 minsDead-air freeToneBuildRapportCorrectResolutionDocument-ationConfidentalityNouncertaintyphrasesCompassusedEmpathyCorrectSR/RRPrecapRecapVerificationGreetingFree!Holdsless than3 minsDead-air freeToneBuildRapportCorrectResolutionDocument-ationConfidentalityNouncertaintyphrasesCompassusedEmpathyCorrectSR/RR

Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Precap
  2. Recap
  3. Verification
  4. Greeting
  5. Free!
  6. Holds less than 3 mins
  7. Dead-air free
  8. Tone
  9. Build Rapport
  10. Correct Resolution
  11. Document-ation
  12. Confidentality
  13. No uncertainty phrases
  14. Compass used
  15. Empathy
  16. Correct SR/RR