RecapNouncertaintyphrasesToneHoldsless than3 minsDead-air freeDocumentationEmpathyBuildRapportConfidentalityPrecapFree!CompassusedGreetingCorrectResolutionVerificationCorrectSR/RRRecapNouncertaintyphrasesToneHoldsless than3 minsDead-air freeDocumentationEmpathyBuildRapportConfidentalityPrecapFree!CompassusedGreetingCorrectResolutionVerificationCorrectSR/RR

Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
N
5
G
6
B
7
N
8
G
9
G
10
B
11
I
12
N
13
I
14
I
15
B
16
N
  1. I-Recap
  2. G-No uncertainty phrases
  3. B-Tone
  4. N-Holds less than 3 mins
  5. G-Dead-air free
  6. B-Documentation
  7. N-Empathy
  8. G-Build Rapport
  9. G-Confidentality
  10. B-Precap
  11. I-Free!
  12. N-Compass used
  13. I-Greeting
  14. I-Correct Resolution
  15. B-Verification
  16. N-Correct SR/RR