BuildRapportEmpathyRecapHoldsless than3 minsNouncertaintyphrasesPrecapDocumentationGreetingFree!ToneCorrectResolutionConfidentalityCorrectSR/RRDead-air freeCompassusedVerificationBuildRapportEmpathyRecapHoldsless than3 minsNouncertaintyphrasesPrecapDocumentationGreetingFree!ToneCorrectResolutionConfidentalityCorrectSR/RRDead-air freeCompassusedVerification

Call Flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
N
5
G
6
B
7
B
8
I
9
I
10
B
11
I
12
G
13
N
14
G
15
N
16
B
  1. G-Build Rapport
  2. N-Empathy
  3. I-Recap
  4. N-Holds less than 3 mins
  5. G-No uncertainty phrases
  6. B-Precap
  7. B-Documentation
  8. I-Greeting
  9. I-Free!
  10. B-Tone
  11. I-Correct Resolution
  12. G-Confidentality
  13. N-Correct SR/RR
  14. G-Dead-air free
  15. N-Compass used
  16. B-Verification