ICDP request Pulled up Sol Cen for past 4 calls Call under 5 min Client said the would take the survey 20 year client Tracked 4 complaints Compliment your peer You said "my pleasure" Client has Safebalance account Issued pin for CC Credit Card refund declined Reissue debit card Used reassurance phrase Laughed with client Client lives in TX Call under 4 min Client paid off CC (compliment them) Auth code for locked debit card Business Card only call Do the Superman pose for 1 min straight Client made a purchase over $500 Sent Self- Service email Troubleshooted Safepass Client's name starts will "L" You got a 10 survey today Tell Ricky or Joe they have a nice shirt Called Fiserv Wire transfer Call under 6 min ICDP request Pulled up Sol Cen for past 4 calls Call under 5 min Client said the would take the survey 20 year client Tracked 4 complaints Compliment your peer You said "my pleasure" Client has Safebalance account Issued pin for CC Credit Card refund declined Reissue debit card Used reassurance phrase Laughed with client Client lives in TX Call under 4 min Client paid off CC (compliment them) Auth code for locked debit card Business Card only call Do the Superman pose for 1 min straight Client made a purchase over $500 Sent Self- Service email Troubleshooted Safepass Client's name starts will "L" You got a 10 survey today Tell Ricky or Joe they have a nice shirt Called Fiserv Wire transfer Call under 6 min
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ICDP request
Pulled up Sol Cen for past 4 calls
Call under 5 min
Client said the would take the survey
20 year client
Tracked 4 complaints
Compliment your peer
You said "my pleasure"
Client has Safebalance account
Issued pin for CC
Credit Card refund declined
Reissue debit card
Used reassurance phrase
Laughed with client
Client lives in TX
Call under 4 min
Client paid off CC (compliment them)
Auth code for locked debit card
Business Card only call
Do the Superman pose for 1 min straight
Client made a purchase over $500
Sent Self-Service email
Troubleshooted Safepass
Client's name starts will "L"
You got a 10 survey today
Tell Ricky or Joe they have a nice shirt
Called Fiserv
Wire transfer
Call under 6 min