Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Review plan of care with patient
2. Round on a patient
3. Inform patient about an Advanced directive
4. Apologize without placing blame
5. Use Elevator Etiquette
6. Introduce yourself to patient & family
7. Show caring (non-verbally)
8. Promote Concierge services (ext. 1111)
9. Narrate care (I'm washing my hands for your safety)
10. Recognize 4 TM's in WAMBI
11. Have a mindful moment
12. Ask 10 TM's how they are doing
13. Patient centered bedside shift report
14. Deliver candy to OPE team
15. Update whiteboard
16. Schedule a family meeting
17. Provide service recovery
18. Smile & greet 15 people
19. Sit bedside with patient
20. Educate patient on Partner in care
21. Make someone's day
22. Promote quiet after 9pm
23. High five an OPE team member
24. Manage up a fellow team member to patient