Introduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveUseElevatorEtiquetteSmile &greet 15peopleHigh fivean OPEteammemberShowcaring(non-verbally)Manage up afellow teammember topatientApologizewithoutplacingblameNarrate care(I'm washingmy hands foryour safety)Patientcenteredbedsideshift reportProvideservicerecoverySitbedsidewithpatientPromotequiet after9pmMakesomeone'sdayAsk 10TM's howthey aredoingSchedulea familymeetingRoundon apatientDelivercandy toOPE teamUpdatewhiteboardRecognize4 TM's inWAMBIEducatepatient onPartnerin carePromoteConciergeservices(ext. 1111)Have amindfulmomentReviewplan ofcare withpatientIntroduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveUseElevatorEtiquetteSmile &greet 15peopleHigh fivean OPEteammemberShowcaring(non-verbally)Manage up afellow teammember topatientApologizewithoutplacingblameNarrate care(I'm washingmy hands foryour safety)Patientcenteredbedsideshift reportProvideservicerecoverySitbedsidewithpatientPromotequiet after9pmMakesomeone'sdayAsk 10TM's howthey aredoingSchedulea familymeetingRoundon apatientDelivercandy toOPE teamUpdatewhiteboardRecognize4 TM's inWAMBIEducatepatient onPartnerin carePromoteConciergeservices(ext. 1111)Have amindfulmomentReviewplan ofcare withpatient

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to patient & family
  2. Inform patient about an Advanced directive
  3. Use Elevator Etiquette
  4. Smile & greet 15 people
  5. High five an OPE team member
  6. Show caring (non-verbally)
  7. Manage up a fellow team member to patient
  8. Apologize without placing blame
  9. Narrate care (I'm washing my hands for your safety)
  10. Patient centered bedside shift report
  11. Provide service recovery
  12. Sit bedside with patient
  13. Promote quiet after 9pm
  14. Make someone's day
  15. Ask 10 TM's how they are doing
  16. Schedule a family meeting
  17. Round on a patient
  18. Deliver candy to OPE team
  19. Update whiteboard
  20. Recognize 4 TM's in WAMBI
  21. Educate patient on Partner in care
  22. Promote Concierge services (ext. 1111)
  23. Have a mindful moment
  24. Review plan of care with patient