Schedulea familymeetingRoundon apatientAsk 10TM's howthey aredoingPatientcenteredbedsideshift reportPromotequiet after9pmNarrate care(I'm washingmy hands foryour safety)Manage up afellow teammember topatientUseElevatorEtiquettePromoteConciergeservices(ext. 1111)ApologizewithoutplacingblameSmile &greet 15peopleProvideservicerecoveryHigh fivean OPEteammemberUpdatewhiteboardHave amindfulmomentMakesomeone'sdayShowcaring(non-verbally)Introduceyourself topatient &familyDelivercandy toOPE teamEducatepatient onPartnerin careSitbedsidewithpatientInformpatient aboutan AdvanceddirectiveReviewplan ofcare withpatientRecognize4 TM's inWAMBISchedulea familymeetingRoundon apatientAsk 10TM's howthey aredoingPatientcenteredbedsideshift reportPromotequiet after9pmNarrate care(I'm washingmy hands foryour safety)Manage up afellow teammember topatientUseElevatorEtiquettePromoteConciergeservices(ext. 1111)ApologizewithoutplacingblameSmile &greet 15peopleProvideservicerecoveryHigh fivean OPEteammemberUpdatewhiteboardHave amindfulmomentMakesomeone'sdayShowcaring(non-verbally)Introduceyourself topatient &familyDelivercandy toOPE teamEducatepatient onPartnerin careSitbedsidewithpatientInformpatient aboutan AdvanceddirectiveReviewplan ofcare withpatientRecognize4 TM's inWAMBI

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a family meeting
  2. Round on a patient
  3. Ask 10 TM's how they are doing
  4. Patient centered bedside shift report
  5. Promote quiet after 9pm
  6. Narrate care (I'm washing my hands for your safety)
  7. Manage up a fellow team member to patient
  8. Use Elevator Etiquette
  9. Promote Concierge services (ext. 1111)
  10. Apologize without placing blame
  11. Smile & greet 15 people
  12. Provide service recovery
  13. High five an OPE team member
  14. Update whiteboard
  15. Have a mindful moment
  16. Make someone's day
  17. Show caring (non-verbally)
  18. Introduce yourself to patient & family
  19. Deliver candy to OPE team
  20. Educate patient on Partner in care
  21. Sit bedside with patient
  22. Inform patient about an Advanced directive
  23. Review plan of care with patient
  24. Recognize 4 TM's in WAMBI