ProvideservicerecoveryApologizewithoutplacingblameAsk 10TM's howthey aredoingNarrate care(I'm washingmy hands foryour safety)High fivean OPEteammemberManage up afellow teammember topatientPromotequiet after9pmEducatepatient onPartnerin careDelivercandy toOPE teamIntroduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveSitbedsidewithpatientUpdatewhiteboardRecognize4 TM's inWAMBISmile &greet 15peopleReviewplan ofcare withpatientShowcaring(non-verbally)Have amindfulmomentUseElevatorEtiquetteMakesomeone'sdayPromoteConciergeservices(ext. 1111)Roundon apatientSchedulea familymeetingPatientcenteredbedsideshift reportProvideservicerecoveryApologizewithoutplacingblameAsk 10TM's howthey aredoingNarrate care(I'm washingmy hands foryour safety)High fivean OPEteammemberManage up afellow teammember topatientPromotequiet after9pmEducatepatient onPartnerin careDelivercandy toOPE teamIntroduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveSitbedsidewithpatientUpdatewhiteboardRecognize4 TM's inWAMBISmile &greet 15peopleReviewplan ofcare withpatientShowcaring(non-verbally)Have amindfulmomentUseElevatorEtiquetteMakesomeone'sdayPromoteConciergeservices(ext. 1111)Roundon apatientSchedulea familymeetingPatientcenteredbedsideshift report

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide service recovery
  2. Apologize without placing blame
  3. Ask 10 TM's how they are doing
  4. Narrate care (I'm washing my hands for your safety)
  5. High five an OPE team member
  6. Manage up a fellow team member to patient
  7. Promote quiet after 9pm
  8. Educate patient on Partner in care
  9. Deliver candy to OPE team
  10. Introduce yourself to patient & family
  11. Inform patient about an Advanced directive
  12. Sit bedside with patient
  13. Update whiteboard
  14. Recognize 4 TM's in WAMBI
  15. Smile & greet 15 people
  16. Review plan of care with patient
  17. Show caring (non-verbally)
  18. Have a mindful moment
  19. Use Elevator Etiquette
  20. Make someone's day
  21. Promote Concierge services (ext. 1111)
  22. Round on a patient
  23. Schedule a family meeting
  24. Patient centered bedside shift report