Makesomeone'sdayDelivercandy toOPE teamManage up afellow teammember topatientHigh fivean OPEteammemberReviewplan ofcare withpatientApologizewithoutplacingblameAsk 10TM's howthey aredoingShowcaring(non-verbally)SitbedsidewithpatientProvideservicerecoveryUseElevatorEtiquetteHave amindfulmomentRoundon apatientPatientcenteredbedsideshift reportPromotequiet after9pmRecognize4 TM's inWAMBINarrate care(I'm washingmy hands foryour safety)UpdatewhiteboardPromoteConciergeservices(ext. 1111)Schedulea familymeetingSmile &greet 15peopleIntroduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveEducatepatient onPartnerin careMakesomeone'sdayDelivercandy toOPE teamManage up afellow teammember topatientHigh fivean OPEteammemberReviewplan ofcare withpatientApologizewithoutplacingblameAsk 10TM's howthey aredoingShowcaring(non-verbally)SitbedsidewithpatientProvideservicerecoveryUseElevatorEtiquetteHave amindfulmomentRoundon apatientPatientcenteredbedsideshift reportPromotequiet after9pmRecognize4 TM's inWAMBINarrate care(I'm washingmy hands foryour safety)UpdatewhiteboardPromoteConciergeservices(ext. 1111)Schedulea familymeetingSmile &greet 15peopleIntroduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveEducatepatient onPartnerin care

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make someone's day
  2. Deliver candy to OPE team
  3. Manage up a fellow team member to patient
  4. High five an OPE team member
  5. Review plan of care with patient
  6. Apologize without placing blame
  7. Ask 10 TM's how they are doing
  8. Show caring (non-verbally)
  9. Sit bedside with patient
  10. Provide service recovery
  11. Use Elevator Etiquette
  12. Have a mindful moment
  13. Round on a patient
  14. Patient centered bedside shift report
  15. Promote quiet after 9pm
  16. Recognize 4 TM's in WAMBI
  17. Narrate care (I'm washing my hands for your safety)
  18. Update whiteboard
  19. Promote Concierge services (ext. 1111)
  20. Schedule a family meeting
  21. Smile & greet 15 people
  22. Introduce yourself to patient & family
  23. Inform patient about an Advanced directive
  24. Educate patient on Partner in care