Schedulea familymeetingEducatepatient onPartnerin careUseElevatorEtiquetteSmile &greet 15peopleAsk 10TM's howthey aredoingIntroduceyourself topatient &familyHave amindfulmomentPromotequiet after9pmApologizewithoutplacingblameNarrate care(I'm washingmy hands foryour safety)High fivean OPEteammemberUpdatewhiteboardSitbedsidewithpatientProvideservicerecoveryMakesomeone'sdayPatientcenteredbedsideshift reportRoundon apatientReviewplan ofcare withpatientRecognize4 TM's inWAMBIManage up afellow teammember topatientInformpatient aboutan AdvanceddirectiveShowcaring(non-verbally)Delivercandy toOPE teamPromoteConciergeservices(ext. 1111)Schedulea familymeetingEducatepatient onPartnerin careUseElevatorEtiquetteSmile &greet 15peopleAsk 10TM's howthey aredoingIntroduceyourself topatient &familyHave amindfulmomentPromotequiet after9pmApologizewithoutplacingblameNarrate care(I'm washingmy hands foryour safety)High fivean OPEteammemberUpdatewhiteboardSitbedsidewithpatientProvideservicerecoveryMakesomeone'sdayPatientcenteredbedsideshift reportRoundon apatientReviewplan ofcare withpatientRecognize4 TM's inWAMBIManage up afellow teammember topatientInformpatient aboutan AdvanceddirectiveShowcaring(non-verbally)Delivercandy toOPE teamPromoteConciergeservices(ext. 1111)

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a family meeting
  2. Educate patient on Partner in care
  3. Use Elevator Etiquette
  4. Smile & greet 15 people
  5. Ask 10 TM's how they are doing
  6. Introduce yourself to patient & family
  7. Have a mindful moment
  8. Promote quiet after 9pm
  9. Apologize without placing blame
  10. Narrate care (I'm washing my hands for your safety)
  11. High five an OPE team member
  12. Update whiteboard
  13. Sit bedside with patient
  14. Provide service recovery
  15. Make someone's day
  16. Patient centered bedside shift report
  17. Round on a patient
  18. Review plan of care with patient
  19. Recognize 4 TM's in WAMBI
  20. Manage up a fellow team member to patient
  21. Inform patient about an Advanced directive
  22. Show caring (non-verbally)
  23. Deliver candy to OPE team
  24. Promote Concierge services (ext. 1111)