Roundon apatientPatientcenteredbedsideshift reportUpdatewhiteboardHave amindfulmomentAsk 10TM's howthey aredoingSmile &greet 15peopleUseElevatorEtiquettePromotequiet after9pmRecognize4 TM's inWAMBIIntroduceyourself topatient &familyProvideservicerecoverySitbedsidewithpatientMakesomeone'sdayReviewplan ofcare withpatientEducatepatient onPartnerin careHigh fivean OPEteammemberShowcaring(non-verbally)ApologizewithoutplacingblameSchedulea familymeetingNarrate care(I'm washingmy hands foryour safety)PromoteConciergeservices(ext. 1111)Delivercandy toOPE teamInformpatient aboutan AdvanceddirectiveManage up afellow teammember topatientRoundon apatientPatientcenteredbedsideshift reportUpdatewhiteboardHave amindfulmomentAsk 10TM's howthey aredoingSmile &greet 15peopleUseElevatorEtiquettePromotequiet after9pmRecognize4 TM's inWAMBIIntroduceyourself topatient &familyProvideservicerecoverySitbedsidewithpatientMakesomeone'sdayReviewplan ofcare withpatientEducatepatient onPartnerin careHigh fivean OPEteammemberShowcaring(non-verbally)ApologizewithoutplacingblameSchedulea familymeetingNarrate care(I'm washingmy hands foryour safety)PromoteConciergeservices(ext. 1111)Delivercandy toOPE teamInformpatient aboutan AdvanceddirectiveManage up afellow teammember topatient

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Round on a patient
  2. Patient centered bedside shift report
  3. Update whiteboard
  4. Have a mindful moment
  5. Ask 10 TM's how they are doing
  6. Smile & greet 15 people
  7. Use Elevator Etiquette
  8. Promote quiet after 9pm
  9. Recognize 4 TM's in WAMBI
  10. Introduce yourself to patient & family
  11. Provide service recovery
  12. Sit bedside with patient
  13. Make someone's day
  14. Review plan of care with patient
  15. Educate patient on Partner in care
  16. High five an OPE team member
  17. Show caring (non-verbally)
  18. Apologize without placing blame
  19. Schedule a family meeting
  20. Narrate care (I'm washing my hands for your safety)
  21. Promote Concierge services (ext. 1111)
  22. Deliver candy to OPE team
  23. Inform patient about an Advanced directive
  24. Manage up a fellow team member to patient