Manage up afellow teammember topatientRoundon apatientAsk 10TM's howthey aredoingPatientcenteredbedsideshift reportApologizewithoutplacingblameInformpatient aboutan AdvanceddirectiveHave amindfulmomentEducatepatient onPartnerin careDelivercandy toOPE teamSchedulea familymeetingUpdatewhiteboardSitbedsidewithpatientShowcaring(non-verbally)Promotequiet after9pmReviewplan ofcare withpatientRecognize4 TM's inWAMBIProvideservicerecoveryUseElevatorEtiquetteSmile &greet 15peopleNarrate care(I'm washingmy hands foryour safety)Makesomeone'sdayPromoteConciergeservices(ext. 1111)High fivean OPEteammemberIntroduceyourself topatient &familyManage up afellow teammember topatientRoundon apatientAsk 10TM's howthey aredoingPatientcenteredbedsideshift reportApologizewithoutplacingblameInformpatient aboutan AdvanceddirectiveHave amindfulmomentEducatepatient onPartnerin careDelivercandy toOPE teamSchedulea familymeetingUpdatewhiteboardSitbedsidewithpatientShowcaring(non-verbally)Promotequiet after9pmReviewplan ofcare withpatientRecognize4 TM's inWAMBIProvideservicerecoveryUseElevatorEtiquetteSmile &greet 15peopleNarrate care(I'm washingmy hands foryour safety)Makesomeone'sdayPromoteConciergeservices(ext. 1111)High fivean OPEteammemberIntroduceyourself topatient &family

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage up a fellow team member to patient
  2. Round on a patient
  3. Ask 10 TM's how they are doing
  4. Patient centered bedside shift report
  5. Apologize without placing blame
  6. Inform patient about an Advanced directive
  7. Have a mindful moment
  8. Educate patient on Partner in care
  9. Deliver candy to OPE team
  10. Schedule a family meeting
  11. Update whiteboard
  12. Sit bedside with patient
  13. Show caring (non-verbally)
  14. Promote quiet after 9pm
  15. Review plan of care with patient
  16. Recognize 4 TM's in WAMBI
  17. Provide service recovery
  18. Use Elevator Etiquette
  19. Smile & greet 15 people
  20. Narrate care (I'm washing my hands for your safety)
  21. Make someone's day
  22. Promote Concierge services (ext. 1111)
  23. High five an OPE team member
  24. Introduce yourself to patient & family