UseElevatorEtiquetteHave amindfulmomentInformpatient aboutan AdvanceddirectiveSchedulea familymeetingPromoteConciergeservices(ext. 1111)Delivercandy toOPE teamUpdatewhiteboardPatientcenteredbedsideshift reportManage up afellow teammember topatientApologizewithoutplacingblameReviewplan ofcare withpatientRecognize4 TM's inWAMBIIntroduceyourself topatient &familyShowcaring(non-verbally)Educatepatient onPartnerin carePromotequiet after9pmSitbedsidewithpatientNarrate care(I'm washingmy hands foryour safety)Ask 10TM's howthey aredoingMakesomeone'sdayProvideservicerecoverySmile &greet 15peopleHigh fivean OPEteammemberRoundon apatientUseElevatorEtiquetteHave amindfulmomentInformpatient aboutan AdvanceddirectiveSchedulea familymeetingPromoteConciergeservices(ext. 1111)Delivercandy toOPE teamUpdatewhiteboardPatientcenteredbedsideshift reportManage up afellow teammember topatientApologizewithoutplacingblameReviewplan ofcare withpatientRecognize4 TM's inWAMBIIntroduceyourself topatient &familyShowcaring(non-verbally)Educatepatient onPartnerin carePromotequiet after9pmSitbedsidewithpatientNarrate care(I'm washingmy hands foryour safety)Ask 10TM's howthey aredoingMakesomeone'sdayProvideservicerecoverySmile &greet 15peopleHigh fivean OPEteammemberRoundon apatient

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Elevator Etiquette
  2. Have a mindful moment
  3. Inform patient about an Advanced directive
  4. Schedule a family meeting
  5. Promote Concierge services (ext. 1111)
  6. Deliver candy to OPE team
  7. Update whiteboard
  8. Patient centered bedside shift report
  9. Manage up a fellow team member to patient
  10. Apologize without placing blame
  11. Review plan of care with patient
  12. Recognize 4 TM's in WAMBI
  13. Introduce yourself to patient & family
  14. Show caring (non-verbally)
  15. Educate patient on Partner in care
  16. Promote quiet after 9pm
  17. Sit bedside with patient
  18. Narrate care (I'm washing my hands for your safety)
  19. Ask 10 TM's how they are doing
  20. Make someone's day
  21. Provide service recovery
  22. Smile & greet 15 people
  23. High five an OPE team member
  24. Round on a patient