Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Schedule a family meeting
2. High five an OPE team member
3. Make someone's day
4. Sit bedside with patient
5. Patient centered bedside shift report
6. Narrate care (I'm washing my hands for your safety)
7. Update whiteboard
8. Recognize 4 TM's in WAMBI
9. Introduce yourself to patient & family
10. Round on a patient
11. Smile & greet 15 people
12. Have a mindful moment
13. Promote Concierge services (ext. 1111)
14. Provide service recovery
15. Manage up a fellow team member to patient
16. Promote quiet after 9pm
17. Ask 10 TM's how they are doing
18. Apologize without placing blame
19. Review plan of care with patient
20. Deliver candy to OPE team
21. Show caring (non-verbally)
22. Use Elevator Etiquette
23. Educate patient on Partner in care
24. Inform patient about an Advanced directive