Patientcenteredbedsideshift reportInformpatient aboutan AdvanceddirectivePromoteConciergeservices(ext. 1111)Makesomeone'sdaySmile &greet 15peopleApologizewithoutplacingblamePromotequiet after9pmUpdatewhiteboardNarrate care(I'm washingmy hands foryour safety)Showcaring(non-verbally)High fivean OPEteammemberHave amindfulmomentIntroduceyourself topatient &familyUseElevatorEtiquetteSitbedsidewithpatientEducatepatient onPartnerin careSchedulea familymeetingAsk 10TM's howthey aredoingProvideservicerecoveryManage up afellow teammember topatientRecognize4 TM's inWAMBIRoundon apatientDelivercandy toOPE teamReviewplan ofcare withpatientPatientcenteredbedsideshift reportInformpatient aboutan AdvanceddirectivePromoteConciergeservices(ext. 1111)Makesomeone'sdaySmile &greet 15peopleApologizewithoutplacingblamePromotequiet after9pmUpdatewhiteboardNarrate care(I'm washingmy hands foryour safety)Showcaring(non-verbally)High fivean OPEteammemberHave amindfulmomentIntroduceyourself topatient &familyUseElevatorEtiquetteSitbedsidewithpatientEducatepatient onPartnerin careSchedulea familymeetingAsk 10TM's howthey aredoingProvideservicerecoveryManage up afellow teammember topatientRecognize4 TM's inWAMBIRoundon apatientDelivercandy toOPE teamReviewplan ofcare withpatient

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient centered bedside shift report
  2. Inform patient about an Advanced directive
  3. Promote Concierge services (ext. 1111)
  4. Make someone's day
  5. Smile & greet 15 people
  6. Apologize without placing blame
  7. Promote quiet after 9pm
  8. Update whiteboard
  9. Narrate care (I'm washing my hands for your safety)
  10. Show caring (non-verbally)
  11. High five an OPE team member
  12. Have a mindful moment
  13. Introduce yourself to patient & family
  14. Use Elevator Etiquette
  15. Sit bedside with patient
  16. Educate patient on Partner in care
  17. Schedule a family meeting
  18. Ask 10 TM's how they are doing
  19. Provide service recovery
  20. Manage up a fellow team member to patient
  21. Recognize 4 TM's in WAMBI
  22. Round on a patient
  23. Deliver candy to OPE team
  24. Review plan of care with patient