Introduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveUseElevatorEtiquetteEducatepatient onPartnerin careSchedulea familymeetingSmile &greet 15peopleAsk 10TM's howthey aredoingRecognize4 TM's inWAMBIUpdatewhiteboardHave amindfulmomentMakesomeone'sdayPromotequiet after9pmNarrate care(I'm washingmy hands foryour safety)Showcaring(non-verbally)Roundon apatientReviewplan ofcare withpatientPatientcenteredbedsideshift reportDelivercandy toOPE teamManage up afellow teammember topatientSitbedsidewithpatientPromoteConciergeservices(ext. 1111)ApologizewithoutplacingblameProvideservicerecoveryHigh fivean OPEteammemberIntroduceyourself topatient &familyInformpatient aboutan AdvanceddirectiveUseElevatorEtiquetteEducatepatient onPartnerin careSchedulea familymeetingSmile &greet 15peopleAsk 10TM's howthey aredoingRecognize4 TM's inWAMBIUpdatewhiteboardHave amindfulmomentMakesomeone'sdayPromotequiet after9pmNarrate care(I'm washingmy hands foryour safety)Showcaring(non-verbally)Roundon apatientReviewplan ofcare withpatientPatientcenteredbedsideshift reportDelivercandy toOPE teamManage up afellow teammember topatientSitbedsidewithpatientPromoteConciergeservices(ext. 1111)ApologizewithoutplacingblameProvideservicerecoveryHigh fivean OPEteammember

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to patient & family
  2. Inform patient about an Advanced directive
  3. Use Elevator Etiquette
  4. Educate patient on Partner in care
  5. Schedule a family meeting
  6. Smile & greet 15 people
  7. Ask 10 TM's how they are doing
  8. Recognize 4 TM's in WAMBI
  9. Update whiteboard
  10. Have a mindful moment
  11. Make someone's day
  12. Promote quiet after 9pm
  13. Narrate care (I'm washing my hands for your safety)
  14. Show caring (non-verbally)
  15. Round on a patient
  16. Review plan of care with patient
  17. Patient centered bedside shift report
  18. Deliver candy to OPE team
  19. Manage up a fellow team member to patient
  20. Sit bedside with patient
  21. Promote Concierge services (ext. 1111)
  22. Apologize without placing blame
  23. Provide service recovery
  24. High five an OPE team member