Narrate care(I'm washingmy hands foryour safety)Schedulea familymeetingDelivercandy toOPE teamSitbedsidewithpatientReviewplan ofcare withpatientHave amindfulmomentPromotequiet after9pmUpdatewhiteboardAsk 10TM's howthey aredoingRecognize4 TM's inWAMBIInformpatient aboutan AdvanceddirectiveHigh fivean OPEteammemberSmile &greet 15peoplePatientcenteredbedsideshift reportMakesomeone'sdayIntroduceyourself topatient &familyShowcaring(non-verbally)UseElevatorEtiquetteRoundon apatientPromoteConciergeservices(ext. 1111)Educatepatient onPartnerin careProvideservicerecoveryManage up afellow teammember topatientApologizewithoutplacingblameNarrate care(I'm washingmy hands foryour safety)Schedulea familymeetingDelivercandy toOPE teamSitbedsidewithpatientReviewplan ofcare withpatientHave amindfulmomentPromotequiet after9pmUpdatewhiteboardAsk 10TM's howthey aredoingRecognize4 TM's inWAMBIInformpatient aboutan AdvanceddirectiveHigh fivean OPEteammemberSmile &greet 15peoplePatientcenteredbedsideshift reportMakesomeone'sdayIntroduceyourself topatient &familyShowcaring(non-verbally)UseElevatorEtiquetteRoundon apatientPromoteConciergeservices(ext. 1111)Educatepatient onPartnerin careProvideservicerecoveryManage up afellow teammember topatientApologizewithoutplacingblame

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Narrate care (I'm washing my hands for your safety)
  2. Schedule a family meeting
  3. Deliver candy to OPE team
  4. Sit bedside with patient
  5. Review plan of care with patient
  6. Have a mindful moment
  7. Promote quiet after 9pm
  8. Update whiteboard
  9. Ask 10 TM's how they are doing
  10. Recognize 4 TM's in WAMBI
  11. Inform patient about an Advanced directive
  12. High five an OPE team member
  13. Smile & greet 15 people
  14. Patient centered bedside shift report
  15. Make someone's day
  16. Introduce yourself to patient & family
  17. Show caring (non-verbally)
  18. Use Elevator Etiquette
  19. Round on a patient
  20. Promote Concierge services (ext. 1111)
  21. Educate patient on Partner in care
  22. Provide service recovery
  23. Manage up a fellow team member to patient
  24. Apologize without placing blame