Delivercandy toOPE teamSchedulea familymeetingInformpatient aboutan AdvanceddirectiveRoundon apatientPatientcenteredbedsideshift reportPromotequiet after9pmMakesomeone'sdayManage up afellow teammember topatientAsk 10TM's howthey aredoingPromoteConciergeservices(ext. 1111)Introduceyourself topatient &familyNarrate care(I'm washingmy hands foryour safety)UpdatewhiteboardSitbedsidewithpatientUseElevatorEtiquetteReviewplan ofcare withpatientHave amindfulmomentRecognize4 TM's inWAMBIEducatepatient onPartnerin careApologizewithoutplacingblameHigh fivean OPEteammemberSmile &greet 15peopleProvideservicerecoveryShowcaring(non-verbally)Delivercandy toOPE teamSchedulea familymeetingInformpatient aboutan AdvanceddirectiveRoundon apatientPatientcenteredbedsideshift reportPromotequiet after9pmMakesomeone'sdayManage up afellow teammember topatientAsk 10TM's howthey aredoingPromoteConciergeservices(ext. 1111)Introduceyourself topatient &familyNarrate care(I'm washingmy hands foryour safety)UpdatewhiteboardSitbedsidewithpatientUseElevatorEtiquetteReviewplan ofcare withpatientHave amindfulmomentRecognize4 TM's inWAMBIEducatepatient onPartnerin careApologizewithoutplacingblameHigh fivean OPEteammemberSmile &greet 15peopleProvideservicerecoveryShowcaring(non-verbally)

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deliver candy to OPE team
  2. Schedule a family meeting
  3. Inform patient about an Advanced directive
  4. Round on a patient
  5. Patient centered bedside shift report
  6. Promote quiet after 9pm
  7. Make someone's day
  8. Manage up a fellow team member to patient
  9. Ask 10 TM's how they are doing
  10. Promote Concierge services (ext. 1111)
  11. Introduce yourself to patient & family
  12. Narrate care (I'm washing my hands for your safety)
  13. Update whiteboard
  14. Sit bedside with patient
  15. Use Elevator Etiquette
  16. Review plan of care with patient
  17. Have a mindful moment
  18. Recognize 4 TM's in WAMBI
  19. Educate patient on Partner in care
  20. Apologize without placing blame
  21. High five an OPE team member
  22. Smile & greet 15 people
  23. Provide service recovery
  24. Show caring (non-verbally)