ProvideservicerecoveryReviewplan ofcare withpatientIntroduceyourself topatient &familyMakesomeone'sdayUpdatewhiteboardInformpatient aboutan AdvanceddirectiveShowcaring(non-verbally)Educatepatient onPartnerin careRoundon apatientManage up afellow teammember topatientRecognize4 TM's inWAMBIAsk 10TM's howthey aredoingSmile &greet 15peopleHigh fivean OPEteammemberSitbedsidewithpatientUseElevatorEtiquetteHave amindfulmomentDelivercandy toOPE teamPromotequiet after9pmNarrate care(I'm washingmy hands foryour safety)ApologizewithoutplacingblamePromoteConciergeservices(ext. 1111)Patientcenteredbedsideshift reportSchedulea familymeetingProvideservicerecoveryReviewplan ofcare withpatientIntroduceyourself topatient &familyMakesomeone'sdayUpdatewhiteboardInformpatient aboutan AdvanceddirectiveShowcaring(non-verbally)Educatepatient onPartnerin careRoundon apatientManage up afellow teammember topatientRecognize4 TM's inWAMBIAsk 10TM's howthey aredoingSmile &greet 15peopleHigh fivean OPEteammemberSitbedsidewithpatientUseElevatorEtiquetteHave amindfulmomentDelivercandy toOPE teamPromotequiet after9pmNarrate care(I'm washingmy hands foryour safety)ApologizewithoutplacingblamePromoteConciergeservices(ext. 1111)Patientcenteredbedsideshift reportSchedulea familymeeting

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide service recovery
  2. Review plan of care with patient
  3. Introduce yourself to patient & family
  4. Make someone's day
  5. Update whiteboard
  6. Inform patient about an Advanced directive
  7. Show caring (non-verbally)
  8. Educate patient on Partner in care
  9. Round on a patient
  10. Manage up a fellow team member to patient
  11. Recognize 4 TM's in WAMBI
  12. Ask 10 TM's how they are doing
  13. Smile & greet 15 people
  14. High five an OPE team member
  15. Sit bedside with patient
  16. Use Elevator Etiquette
  17. Have a mindful moment
  18. Deliver candy to OPE team
  19. Promote quiet after 9pm
  20. Narrate care (I'm washing my hands for your safety)
  21. Apologize without placing blame
  22. Promote Concierge services (ext. 1111)
  23. Patient centered bedside shift report
  24. Schedule a family meeting