Reviewplan ofcare withpatientPatientcenteredbedsideshift reportSitbedsidewithpatientInformpatient aboutan AdvanceddirectiveDelivercandy toOPE teamHigh fivean OPEteammemberAsk 10TM's howthey aredoingManage up afellow teammember topatientSchedulea familymeetingUseElevatorEtiquetteProvideservicerecoveryNarrate care(I'm washingmy hands foryour safety)UpdatewhiteboardPromotequiet after9pmApologizewithoutplacingblamePromoteConciergeservices(ext. 1111)Educatepatient onPartnerin careRecognize4 TM's inWAMBIShowcaring(non-verbally)Have amindfulmomentMakesomeone'sdayIntroduceyourself topatient &familyRoundon apatientSmile &greet 15peopleReviewplan ofcare withpatientPatientcenteredbedsideshift reportSitbedsidewithpatientInformpatient aboutan AdvanceddirectiveDelivercandy toOPE teamHigh fivean OPEteammemberAsk 10TM's howthey aredoingManage up afellow teammember topatientSchedulea familymeetingUseElevatorEtiquetteProvideservicerecoveryNarrate care(I'm washingmy hands foryour safety)UpdatewhiteboardPromotequiet after9pmApologizewithoutplacingblamePromoteConciergeservices(ext. 1111)Educatepatient onPartnerin careRecognize4 TM's inWAMBIShowcaring(non-verbally)Have amindfulmomentMakesomeone'sdayIntroduceyourself topatient &familyRoundon apatientSmile &greet 15people

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review plan of care with patient
  2. Patient centered bedside shift report
  3. Sit bedside with patient
  4. Inform patient about an Advanced directive
  5. Deliver candy to OPE team
  6. High five an OPE team member
  7. Ask 10 TM's how they are doing
  8. Manage up a fellow team member to patient
  9. Schedule a family meeting
  10. Use Elevator Etiquette
  11. Provide service recovery
  12. Narrate care (I'm washing my hands for your safety)
  13. Update whiteboard
  14. Promote quiet after 9pm
  15. Apologize without placing blame
  16. Promote Concierge services (ext. 1111)
  17. Educate patient on Partner in care
  18. Recognize 4 TM's in WAMBI
  19. Show caring (non-verbally)
  20. Have a mindful moment
  21. Make someone's day
  22. Introduce yourself to patient & family
  23. Round on a patient
  24. Smile & greet 15 people