UsedreassurancephraseClient hasRewardsSavingsCallunder 6minCallunder 5minSaid "MyPleasureon 5 calls"Read callrecordingdisclosureGot client totroubleshooton 2ndbrowserClientlaughedwith youTracked 8complaintsGot a 10surveyfor todayGive ateammateacomplaintGive aleader acompliment(not me)Client toldyou theirweekendplansClientlives inGAHad clientuninstalland reinstallappPulled upSolutionCenter pathfor past 4callsPromotedERICAHelpedset upautopayTransferto SmallBusinessor ClaimsGiveappreciationto a Tiger orTechIssuedauthcodeSent outself-serviceemailWalked clientthrough toscheduletransferUpdatedaddress/contactinfoClient'snamestarts withan "N"Client mentionedthey lovedus/service/productALL Scoringon youClosing on5 callsClient saidthey willtake surveyfor youCallunder 4minUsedreassurancephraseClient hasRewardsSavingsCallunder 6minCallunder 5minSaid "MyPleasureon 5 calls"Read callrecordingdisclosureGot client totroubleshooton 2ndbrowserClientlaughedwith youTracked 8complaintsGot a 10surveyfor todayGive ateammateacomplaintGive aleader acompliment(not me)Client toldyou theirweekendplansClientlives inGAHad clientuninstalland reinstallappPulled upSolutionCenter pathfor past 4callsPromotedERICAHelpedset upautopayTransferto SmallBusinessor ClaimsGiveappreciationto a Tiger orTechIssuedauthcodeSent outself-serviceemailWalked clientthrough toscheduletransferUpdatedaddress/contactinfoClient'snamestarts withan "N"Client mentionedthey lovedus/service/productALL Scoringon youClosing on5 callsClient saidthey willtake surveyfor youCallunder 4min

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used reassurance phrase
  2. Client has Rewards Savings
  3. Call under 6 min
  4. Call under 5 min
  5. Said "My Pleasure on 5 calls"
  6. Read call recording disclosure
  7. Got client to troubleshoot on 2nd browser
  8. Client laughed with you
  9. Tracked 8 complaints
  10. Got a 10 survey for today
  11. Give a teammate a complaint
  12. Give a leader a compliment (not me)
  13. Client told you their weekend plans
  14. Client lives in GA
  15. Had client uninstall and reinstall app
  16. Pulled up Solution Center path for past 4 calls
  17. Promoted ERICA
  18. Helped set up autopay
  19. Transfer to Small Business or Claims
  20. Give appreciation to a Tiger or Tech
  21. Issued auth code
  22. Sent out self-service email
  23. Walked client through to schedule transfer
  24. Updated address/contact info
  25. Client's name starts with an "N"
  26. Client mentioned they loved us/service/product
  27. ALL Scoring on you Closing on 5 calls
  28. Client said they will take survey for you
  29. Call under 4 min