Issued auth code Tracked 8 complaints Client told you their weekend plans Give appreciation to a Tiger or Tech Walked client through to schedule transfer Client has Rewards Savings ALL Scoring on you Closing on 5 calls Transfer to Small Business or Claims Give a teammate a complaint Helped set up autopay Got a 10 survey for today Client said they will take survey for you Read call recording disclosure Sent out self- service email Client mentioned they loved us/service/product Call under 5 min Got client to troubleshoot on 2nd browser Said "My Pleasure on 5 calls" Used reassurance phrase Client lives in GA Call under 4 min Had client uninstall and reinstall app Give a leader a compliment (not me) Call under 6 min Updated address/contact info Promoted ERICA Pulled up Solution Center path for past 4 calls Client laughed with you Client's name starts with an "N" Issued auth code Tracked 8 complaints Client told you their weekend plans Give appreciation to a Tiger or Tech Walked client through to schedule transfer Client has Rewards Savings ALL Scoring on you Closing on 5 calls Transfer to Small Business or Claims Give a teammate a complaint Helped set up autopay Got a 10 survey for today Client said they will take survey for you Read call recording disclosure Sent out self- service email Client mentioned they loved us/service/product Call under 5 min Got client to troubleshoot on 2nd browser Said "My Pleasure on 5 calls" Used reassurance phrase Client lives in GA Call under 4 min Had client uninstall and reinstall app Give a leader a compliment (not me) Call under 6 min Updated address/contact info Promoted ERICA Pulled up Solution Center path for past 4 calls Client laughed with you Client's name starts with an "N"
(Print)
Issued auth code
Tracked 8 complaints
Client told you their weekend plans
Give appreciation to a Tiger or Tech
Walked client through to schedule transfer
Client has Rewards Savings
ALL Scoring on you Closing on 5 calls
Transfer to Small Business or Claims
Give a teammate a complaint
Helped set up autopay
Got a 10 survey for today
Client said they will take survey for you
Read call recording disclosure
Sent out self-service email
Client mentioned they loved us/service/product
Call under 5 min
Got client to troubleshoot on 2nd browser
Said "My Pleasure on 5 calls"
Used reassurance phrase
Client lives in GA
Call under 4 min
Had client uninstall and reinstall app
Give a leader a compliment (not me)
Call under 6 min
Updated address/contact info
Promoted ERICA
Pulled up Solution Center path for past 4 calls
Client laughed with you
Client's name starts with an "N"
