Give a leader a compliment (not me) Transfer to Small Business or Claims Helped set up autopay Used reassurance phrase Sent out self- service email Client told you their weekend plans Walked client through to schedule transfer Client mentioned they loved us/service/product Client said they will take survey for you Issued auth code ALL Scoring on you Closing on 5 calls Got client to troubleshoot on 2nd browser Call under 6 min Updated address/contact info Promoted ERICA Tracked 8 complaints Got a 10 survey for today Call under 4 min Read call recording disclosure Call under 5 min Client lives in GA Give appreciation to a Tiger or Tech Pulled up Solution Center path for past 4 calls Client laughed with you Said "My Pleasure on 5 calls" Client has Rewards Savings Give a teammate a complaint Had client uninstall and reinstall app Client's name starts with an "N" Give a leader a compliment (not me) Transfer to Small Business or Claims Helped set up autopay Used reassurance phrase Sent out self- service email Client told you their weekend plans Walked client through to schedule transfer Client mentioned they loved us/service/product Client said they will take survey for you Issued auth code ALL Scoring on you Closing on 5 calls Got client to troubleshoot on 2nd browser Call under 6 min Updated address/contact info Promoted ERICA Tracked 8 complaints Got a 10 survey for today Call under 4 min Read call recording disclosure Call under 5 min Client lives in GA Give appreciation to a Tiger or Tech Pulled up Solution Center path for past 4 calls Client laughed with you Said "My Pleasure on 5 calls" Client has Rewards Savings Give a teammate a complaint Had client uninstall and reinstall app Client's name starts with an "N"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Give a leader a compliment (not me)
Transfer to Small Business or Claims
Helped set up autopay
Used reassurance phrase
Sent out self-service email
Client told you their weekend plans
Walked client through to schedule transfer
Client mentioned they loved us/service/product
Client said they will take survey for you
Issued auth code
ALL Scoring on you Closing on 5 calls
Got client to troubleshoot on 2nd browser
Call under 6 min
Updated address/contact info
Promoted ERICA
Tracked 8 complaints
Got a 10 survey for today
Call under 4 min
Read call recording disclosure
Call under 5 min
Client lives in GA
Give appreciation to a Tiger or Tech
Pulled up Solution Center path for past 4 calls
Client laughed with you
Said "My Pleasure on 5 calls"
Client has Rewards Savings
Give a teammate a complaint
Had client uninstall and reinstall app
Client's name starts with an "N"