ALL Scoring on you Closing on 5 calls Transfer to Small Business or Claims Read call recording disclosure Used reassurance phrase Client's name starts with an "N" Tracked 8 complaints Got client to troubleshoot on 2nd browser Client has Rewards Savings Helped set up autopay Client told you their weekend plans Said "My Pleasure on 5 calls" Pulled up Solution Center path for past 4 calls Client said they will take survey for you Client lives in GA Give appreciation to a Tiger or Tech Give a leader a compliment (not me) Client mentioned they loved us/service/product Walked client through to schedule transfer Sent out self- service email Call under 5 min Call under 6 min Call under 4 min Got a 10 survey for today Updated address/contact info Promoted ERICA Give a teammate a complaint Issued auth code Client laughed with you Had client uninstall and reinstall app ALL Scoring on you Closing on 5 calls Transfer to Small Business or Claims Read call recording disclosure Used reassurance phrase Client's name starts with an "N" Tracked 8 complaints Got client to troubleshoot on 2nd browser Client has Rewards Savings Helped set up autopay Client told you their weekend plans Said "My Pleasure on 5 calls" Pulled up Solution Center path for past 4 calls Client said they will take survey for you Client lives in GA Give appreciation to a Tiger or Tech Give a leader a compliment (not me) Client mentioned they loved us/service/product Walked client through to schedule transfer Sent out self- service email Call under 5 min Call under 6 min Call under 4 min Got a 10 survey for today Updated address/contact info Promoted ERICA Give a teammate a complaint Issued auth code Client laughed with you Had client uninstall and reinstall app
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ALL Scoring on you Closing on 5 calls
Transfer to Small Business or Claims
Read call recording disclosure
Used reassurance phrase
Client's name starts with an "N"
Tracked 8 complaints
Got client to troubleshoot on 2nd browser
Client has Rewards Savings
Helped set up autopay
Client told you their weekend plans
Said "My Pleasure on 5 calls"
Pulled up Solution Center path for past 4 calls
Client said they will take survey for you
Client lives in GA
Give appreciation to a Tiger or Tech
Give a leader a compliment (not me)
Client mentioned they loved us/service/product
Walked client through to schedule transfer
Sent out self-service email
Call under 5 min
Call under 6 min
Call under 4 min
Got a 10 survey for today
Updated address/contact info
Promoted ERICA
Give a teammate a complaint
Issued auth code
Client laughed with you
Had client uninstall and reinstall app