Client toldyou theirweekendplansIssuedauthcodeUsedreassurancephraseSaid "MyPleasureon 5 calls"Give ateammateacomplaintCallunder 4minGive aleader acompliment(not me)Helpedset upautopayALL Scoringon youClosing on5 callsUpdatedaddress/contactinfoCallunder 5minWalked clientthrough toscheduletransferRead callrecordingdisclosurePromotedERICAClient hasRewardsSavingsClientlaughedwith youHad clientuninstalland reinstallappGot client totroubleshooton 2ndbrowserClient'snamestarts withan "N"Got a 10surveyfor todayTransferto SmallBusinessor ClaimsGiveappreciationto a Tiger orTechClient saidthey willtake surveyfor youTracked 8complaintsClientlives inGAPulled upSolutionCenter pathfor past 4callsClient mentionedthey lovedus/service/productSent outself-serviceemailCallunder 6minClient toldyou theirweekendplansIssuedauthcodeUsedreassurancephraseSaid "MyPleasureon 5 calls"Give ateammateacomplaintCallunder 4minGive aleader acompliment(not me)Helpedset upautopayALL Scoringon youClosing on5 callsUpdatedaddress/contactinfoCallunder 5minWalked clientthrough toscheduletransferRead callrecordingdisclosurePromotedERICAClient hasRewardsSavingsClientlaughedwith youHad clientuninstalland reinstallappGot client totroubleshooton 2ndbrowserClient'snamestarts withan "N"Got a 10surveyfor todayTransferto SmallBusinessor ClaimsGiveappreciationto a Tiger orTechClient saidthey willtake surveyfor youTracked 8complaintsClientlives inGAPulled upSolutionCenter pathfor past 4callsClient mentionedthey lovedus/service/productSent outself-serviceemailCallunder 6min

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client told you their weekend plans
  2. Issued auth code
  3. Used reassurance phrase
  4. Said "My Pleasure on 5 calls"
  5. Give a teammate a complaint
  6. Call under 4 min
  7. Give a leader a compliment (not me)
  8. Helped set up autopay
  9. ALL Scoring on you Closing on 5 calls
  10. Updated address/contact info
  11. Call under 5 min
  12. Walked client through to schedule transfer
  13. Read call recording disclosure
  14. Promoted ERICA
  15. Client has Rewards Savings
  16. Client laughed with you
  17. Had client uninstall and reinstall app
  18. Got client to troubleshoot on 2nd browser
  19. Client's name starts with an "N"
  20. Got a 10 survey for today
  21. Transfer to Small Business or Claims
  22. Give appreciation to a Tiger or Tech
  23. Client said they will take survey for you
  24. Tracked 8 complaints
  25. Client lives in GA
  26. Pulled up Solution Center path for past 4 calls
  27. Client mentioned they loved us/service/product
  28. Sent out self-service email
  29. Call under 6 min