ALL Scoringon youClosing on5 callsTransferto SmallBusinessor ClaimsRead callrecordingdisclosureUsedreassurancephraseClient'snamestarts withan "N"Tracked 8complaintsGot client totroubleshooton 2ndbrowserClient hasRewardsSavingsHelpedset upautopayClient toldyou theirweekendplansSaid "MyPleasureon 5 calls"Pulled upSolutionCenter pathfor past 4callsClient saidthey willtake surveyfor youClientlives inGAGiveappreciationto a Tiger orTechGive aleader acompliment(not me)Client mentionedthey lovedus/service/productWalked clientthrough toscheduletransferSent outself-serviceemailCallunder 5minCallunder 6minCallunder 4minGot a 10surveyfor todayUpdatedaddress/contactinfoPromotedERICAGive ateammateacomplaintIssuedauthcodeClientlaughedwith youHad clientuninstalland reinstallappALL Scoringon youClosing on5 callsTransferto SmallBusinessor ClaimsRead callrecordingdisclosureUsedreassurancephraseClient'snamestarts withan "N"Tracked 8complaintsGot client totroubleshooton 2ndbrowserClient hasRewardsSavingsHelpedset upautopayClient toldyou theirweekendplansSaid "MyPleasureon 5 calls"Pulled upSolutionCenter pathfor past 4callsClient saidthey willtake surveyfor youClientlives inGAGiveappreciationto a Tiger orTechGive aleader acompliment(not me)Client mentionedthey lovedus/service/productWalked clientthrough toscheduletransferSent outself-serviceemailCallunder 5minCallunder 6minCallunder 4minGot a 10surveyfor todayUpdatedaddress/contactinfoPromotedERICAGive ateammateacomplaintIssuedauthcodeClientlaughedwith youHad clientuninstalland reinstallapp

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ALL Scoring on you Closing on 5 calls
  2. Transfer to Small Business or Claims
  3. Read call recording disclosure
  4. Used reassurance phrase
  5. Client's name starts with an "N"
  6. Tracked 8 complaints
  7. Got client to troubleshoot on 2nd browser
  8. Client has Rewards Savings
  9. Helped set up autopay
  10. Client told you their weekend plans
  11. Said "My Pleasure on 5 calls"
  12. Pulled up Solution Center path for past 4 calls
  13. Client said they will take survey for you
  14. Client lives in GA
  15. Give appreciation to a Tiger or Tech
  16. Give a leader a compliment (not me)
  17. Client mentioned they loved us/service/product
  18. Walked client through to schedule transfer
  19. Sent out self-service email
  20. Call under 5 min
  21. Call under 6 min
  22. Call under 4 min
  23. Got a 10 survey for today
  24. Updated address/contact info
  25. Promoted ERICA
  26. Give a teammate a complaint
  27. Issued auth code
  28. Client laughed with you
  29. Had client uninstall and reinstall app