Got a 10 survey for today Give a teammate a complaint ALL Scoring on you Closing on 5 calls Helped set up autopay Client's name starts with an "N" Call under 6 min Updated address/contact info Pulled up Solution Center path for past 4 calls Call under 4 min Call under 5 min Client mentioned they loved us/service/product Client told you their weekend plans Client laughed with you Had client uninstall and reinstall app Sent out self- service email Got client to troubleshoot on 2nd browser Give a leader a compliment (not me) Transfer to Small Business or Claims Said "My Pleasure on 5 calls" Client has Rewards Savings Client said they will take survey for you Give appreciation to a Tiger or Tech Tracked 8 complaints Promoted ERICA Used reassurance phrase Client lives in GA Read call recording disclosure Walked client through to schedule transfer Issued auth code Got a 10 survey for today Give a teammate a complaint ALL Scoring on you Closing on 5 calls Helped set up autopay Client's name starts with an "N" Call under 6 min Updated address/contact info Pulled up Solution Center path for past 4 calls Call under 4 min Call under 5 min Client mentioned they loved us/service/product Client told you their weekend plans Client laughed with you Had client uninstall and reinstall app Sent out self- service email Got client to troubleshoot on 2nd browser Give a leader a compliment (not me) Transfer to Small Business or Claims Said "My Pleasure on 5 calls" Client has Rewards Savings Client said they will take survey for you Give appreciation to a Tiger or Tech Tracked 8 complaints Promoted ERICA Used reassurance phrase Client lives in GA Read call recording disclosure Walked client through to schedule transfer Issued auth code
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Got a 10 survey for today
Give a teammate a complaint
ALL Scoring on you Closing on 5 calls
Helped set up autopay
Client's name starts with an "N"
Call under 6 min
Updated address/contact info
Pulled up Solution Center path for past 4 calls
Call under 4 min
Call under 5 min
Client mentioned they loved us/service/product
Client told you their weekend plans
Client laughed with you
Had client uninstall and reinstall app
Sent out self-service email
Got client to troubleshoot on 2nd browser
Give a leader a compliment (not me)
Transfer to Small Business or Claims
Said "My Pleasure on 5 calls"
Client has Rewards Savings
Client said they will take survey for you
Give appreciation to a Tiger or Tech
Tracked 8 complaints
Promoted ERICA
Used reassurance phrase
Client lives in GA
Read call recording disclosure
Walked client through to schedule transfer
Issued auth code