Transferto SmallBusinessor ClaimsClientlives inGAHelpedset upautopayCallunder 4minClient toldyou theirweekendplansGot client totroubleshooton 2ndbrowserGive aleader acompliment(not me)Client hasRewardsSavingsPulled upSolutionCenter pathfor past 4callsWalked clientthrough toscheduletransferSaid "MyPleasureon 5 calls"Tracked 8complaintsClient'snamestarts withan "N"Give ateammateacomplaintUsedreassurancephraseUpdatedaddress/contactinfoCallunder 6minClient mentionedthey lovedus/service/productGiveappreciationto a Tiger orTechSent outself-serviceemailCallunder 5minHad clientuninstalland reinstallappIssuedauthcodeClient saidthey willtake surveyfor youGot a 10surveyfor todayALL Scoringon youClosing on5 callsPromotedERICARead callrecordingdisclosureClientlaughedwith youTransferto SmallBusinessor ClaimsClientlives inGAHelpedset upautopayCallunder 4minClient toldyou theirweekendplansGot client totroubleshooton 2ndbrowserGive aleader acompliment(not me)Client hasRewardsSavingsPulled upSolutionCenter pathfor past 4callsWalked clientthrough toscheduletransferSaid "MyPleasureon 5 calls"Tracked 8complaintsClient'snamestarts withan "N"Give ateammateacomplaintUsedreassurancephraseUpdatedaddress/contactinfoCallunder 6minClient mentionedthey lovedus/service/productGiveappreciationto a Tiger orTechSent outself-serviceemailCallunder 5minHad clientuninstalland reinstallappIssuedauthcodeClient saidthey willtake surveyfor youGot a 10surveyfor todayALL Scoringon youClosing on5 callsPromotedERICARead callrecordingdisclosureClientlaughedwith you

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Small Business or Claims
  2. Client lives in GA
  3. Helped set up autopay
  4. Call under 4 min
  5. Client told you their weekend plans
  6. Got client to troubleshoot on 2nd browser
  7. Give a leader a compliment (not me)
  8. Client has Rewards Savings
  9. Pulled up Solution Center path for past 4 calls
  10. Walked client through to schedule transfer
  11. Said "My Pleasure on 5 calls"
  12. Tracked 8 complaints
  13. Client's name starts with an "N"
  14. Give a teammate a complaint
  15. Used reassurance phrase
  16. Updated address/contact info
  17. Call under 6 min
  18. Client mentioned they loved us/service/product
  19. Give appreciation to a Tiger or Tech
  20. Sent out self-service email
  21. Call under 5 min
  22. Had client uninstall and reinstall app
  23. Issued auth code
  24. Client said they will take survey for you
  25. Got a 10 survey for today
  26. ALL Scoring on you Closing on 5 calls
  27. Promoted ERICA
  28. Read call recording disclosure
  29. Client laughed with you