Walked clientthrough toscheduletransferGot a 10surveyfor todayRead callrecordingdisclosureTransferto SmallBusinessor ClaimsPromotedERICAClient hasRewardsSavingsCallunder 6minClientlaughedwith youTracked 8complaintsCallunder 4minUpdatedaddress/contactinfoSaid "MyPleasureon 5 calls"Give aleader acompliment(not me)Client saidthey willtake surveyfor youPulled upSolutionCenter pathfor past 4callsGot client totroubleshooton 2ndbrowserUsedreassurancephraseGive ateammateacomplaintClient mentionedthey lovedus/service/productSent outself-serviceemailIssuedauthcodeClient'snamestarts withan "N"ALL Scoringon youClosing on5 callsGiveappreciationto a Tiger orTechHelpedset upautopayCallunder 5minHad clientuninstalland reinstallappClientlives inGAClient toldyou theirweekendplansWalked clientthrough toscheduletransferGot a 10surveyfor todayRead callrecordingdisclosureTransferto SmallBusinessor ClaimsPromotedERICAClient hasRewardsSavingsCallunder 6minClientlaughedwith youTracked 8complaintsCallunder 4minUpdatedaddress/contactinfoSaid "MyPleasureon 5 calls"Give aleader acompliment(not me)Client saidthey willtake surveyfor youPulled upSolutionCenter pathfor past 4callsGot client totroubleshooton 2ndbrowserUsedreassurancephraseGive ateammateacomplaintClient mentionedthey lovedus/service/productSent outself-serviceemailIssuedauthcodeClient'snamestarts withan "N"ALL Scoringon youClosing on5 callsGiveappreciationto a Tiger orTechHelpedset upautopayCallunder 5minHad clientuninstalland reinstallappClientlives inGAClient toldyou theirweekendplans

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walked client through to schedule transfer
  2. Got a 10 survey for today
  3. Read call recording disclosure
  4. Transfer to Small Business or Claims
  5. Promoted ERICA
  6. Client has Rewards Savings
  7. Call under 6 min
  8. Client laughed with you
  9. Tracked 8 complaints
  10. Call under 4 min
  11. Updated address/contact info
  12. Said "My Pleasure on 5 calls"
  13. Give a leader a compliment (not me)
  14. Client said they will take survey for you
  15. Pulled up Solution Center path for past 4 calls
  16. Got client to troubleshoot on 2nd browser
  17. Used reassurance phrase
  18. Give a teammate a complaint
  19. Client mentioned they loved us/service/product
  20. Sent out self-service email
  21. Issued auth code
  22. Client's name starts with an "N"
  23. ALL Scoring on you Closing on 5 calls
  24. Give appreciation to a Tiger or Tech
  25. Helped set up autopay
  26. Call under 5 min
  27. Had client uninstall and reinstall app
  28. Client lives in GA
  29. Client told you their weekend plans