Give ateammateacomplaintUsedreassurancephraseALL Scoringon youClosing on5 callsCallunder 6minUpdatedaddress/contactinfoRead callrecordingdisclosureTracked 8complaintsClient toldyou theirweekendplansCallunder 4minGive aleader acompliment(not me)Client saidthey willtake surveyfor youWalked clientthrough toscheduletransferClient hasRewardsSavingsSaid "MyPleasureon 5 calls"Transferto SmallBusinessor ClaimsHelpedset upautopayGot a 10surveyfor todayGiveappreciationto a Tiger orTechClient mentionedthey lovedus/service/productCallunder 5minPulled upSolutionCenter pathfor past 4callsSent outself-serviceemailClient'snamestarts withan "N"Got client totroubleshooton 2ndbrowserHad clientuninstalland reinstallappClientlaughedwith youClientlives inGAPromotedERICAIssuedauthcodeGive ateammateacomplaintUsedreassurancephraseALL Scoringon youClosing on5 callsCallunder 6minUpdatedaddress/contactinfoRead callrecordingdisclosureTracked 8complaintsClient toldyou theirweekendplansCallunder 4minGive aleader acompliment(not me)Client saidthey willtake surveyfor youWalked clientthrough toscheduletransferClient hasRewardsSavingsSaid "MyPleasureon 5 calls"Transferto SmallBusinessor ClaimsHelpedset upautopayGot a 10surveyfor todayGiveappreciationto a Tiger orTechClient mentionedthey lovedus/service/productCallunder 5minPulled upSolutionCenter pathfor past 4callsSent outself-serviceemailClient'snamestarts withan "N"Got client totroubleshooton 2ndbrowserHad clientuninstalland reinstallappClientlaughedwith youClientlives inGAPromotedERICAIssuedauthcode

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a teammate a complaint
  2. Used reassurance phrase
  3. ALL Scoring on you Closing on 5 calls
  4. Call under 6 min
  5. Updated address/contact info
  6. Read call recording disclosure
  7. Tracked 8 complaints
  8. Client told you their weekend plans
  9. Call under 4 min
  10. Give a leader a compliment (not me)
  11. Client said they will take survey for you
  12. Walked client through to schedule transfer
  13. Client has Rewards Savings
  14. Said "My Pleasure on 5 calls"
  15. Transfer to Small Business or Claims
  16. Helped set up autopay
  17. Got a 10 survey for today
  18. Give appreciation to a Tiger or Tech
  19. Client mentioned they loved us/service/product
  20. Call under 5 min
  21. Pulled up Solution Center path for past 4 calls
  22. Sent out self-service email
  23. Client's name starts with an "N"
  24. Got client to troubleshoot on 2nd browser
  25. Had client uninstall and reinstall app
  26. Client laughed with you
  27. Client lives in GA
  28. Promoted ERICA
  29. Issued auth code