Client said they will take survey for you Transfer to Small Business or Claims Read call recording disclosure Client laughed with you Call under 5 min Pulled up Solution Center path for past 4 calls Client's name starts with an "N" ALL Scoring on you Closing on 5 calls Client mentioned they loved us/service/product Issued auth code Give appreciation to a Tiger or Tech Give a teammate a complaint Call under 4 min Sent out self- service email Used reassurance phrase Promoted ERICA Call under 6 min Got client to troubleshoot on 2nd browser Updated address/contact info Give a leader a compliment (not me) Client told you their weekend plans Client has Rewards Savings Got a 10 survey for today Client lives in GA Tracked 8 complaints Walked client through to schedule transfer Helped set up autopay Had client uninstall and reinstall app Said "My Pleasure on 5 calls" Client said they will take survey for you Transfer to Small Business or Claims Read call recording disclosure Client laughed with you Call under 5 min Pulled up Solution Center path for past 4 calls Client's name starts with an "N" ALL Scoring on you Closing on 5 calls Client mentioned they loved us/service/product Issued auth code Give appreciation to a Tiger or Tech Give a teammate a complaint Call under 4 min Sent out self- service email Used reassurance phrase Promoted ERICA Call under 6 min Got client to troubleshoot on 2nd browser Updated address/contact info Give a leader a compliment (not me) Client told you their weekend plans Client has Rewards Savings Got a 10 survey for today Client lives in GA Tracked 8 complaints Walked client through to schedule transfer Helped set up autopay Had client uninstall and reinstall app Said "My Pleasure on 5 calls"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client said they will take survey for you
Transfer to Small Business or Claims
Read call recording disclosure
Client laughed with you
Call under 5 min
Pulled up Solution Center path for past 4 calls
Client's name starts with an "N"
ALL Scoring on you Closing on 5 calls
Client mentioned they loved us/service/product
Issued auth code
Give appreciation to a Tiger or Tech
Give a teammate a complaint
Call under 4 min
Sent out self-service email
Used reassurance phrase
Promoted ERICA
Call under 6 min
Got client to troubleshoot on 2nd browser
Updated address/contact info
Give a leader a compliment (not me)
Client told you their weekend plans
Client has Rewards Savings
Got a 10 survey for today
Client lives in GA
Tracked 8 complaints
Walked client through to schedule transfer
Helped set up autopay
Had client uninstall and reinstall app
Said "My Pleasure on 5 calls"