Client saidthey willtake surveyfor youTransferto SmallBusinessor ClaimsRead callrecordingdisclosureClientlaughedwith youCallunder 5minPulled upSolutionCenter pathfor past 4callsClient'snamestarts withan "N"ALL Scoringon youClosing on5 callsClient mentionedthey lovedus/service/productIssuedauthcodeGiveappreciationto a Tiger orTechGive ateammateacomplaintCallunder 4minSent outself-serviceemailUsedreassurancephrasePromotedERICACallunder 6minGot client totroubleshooton 2ndbrowserUpdatedaddress/contactinfoGive aleader acompliment(not me)Client toldyou theirweekendplansClient hasRewardsSavingsGot a 10surveyfor todayClientlives inGATracked 8complaintsWalked clientthrough toscheduletransferHelpedset upautopayHad clientuninstalland reinstallappSaid "MyPleasureon 5 calls"Client saidthey willtake surveyfor youTransferto SmallBusinessor ClaimsRead callrecordingdisclosureClientlaughedwith youCallunder 5minPulled upSolutionCenter pathfor past 4callsClient'snamestarts withan "N"ALL Scoringon youClosing on5 callsClient mentionedthey lovedus/service/productIssuedauthcodeGiveappreciationto a Tiger orTechGive ateammateacomplaintCallunder 4minSent outself-serviceemailUsedreassurancephrasePromotedERICACallunder 6minGot client totroubleshooton 2ndbrowserUpdatedaddress/contactinfoGive aleader acompliment(not me)Client toldyou theirweekendplansClient hasRewardsSavingsGot a 10surveyfor todayClientlives inGATracked 8complaintsWalked clientthrough toscheduletransferHelpedset upautopayHad clientuninstalland reinstallappSaid "MyPleasureon 5 calls"

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client said they will take survey for you
  2. Transfer to Small Business or Claims
  3. Read call recording disclosure
  4. Client laughed with you
  5. Call under 5 min
  6. Pulled up Solution Center path for past 4 calls
  7. Client's name starts with an "N"
  8. ALL Scoring on you Closing on 5 calls
  9. Client mentioned they loved us/service/product
  10. Issued auth code
  11. Give appreciation to a Tiger or Tech
  12. Give a teammate a complaint
  13. Call under 4 min
  14. Sent out self-service email
  15. Used reassurance phrase
  16. Promoted ERICA
  17. Call under 6 min
  18. Got client to troubleshoot on 2nd browser
  19. Updated address/contact info
  20. Give a leader a compliment (not me)
  21. Client told you their weekend plans
  22. Client has Rewards Savings
  23. Got a 10 survey for today
  24. Client lives in GA
  25. Tracked 8 complaints
  26. Walked client through to schedule transfer
  27. Helped set up autopay
  28. Had client uninstall and reinstall app
  29. Said "My Pleasure on 5 calls"