Read callrecordingdisclosureUsedreassurancephraseHelpedset upautopayClientlaughedwith youClient toldyou theirweekendplansClientlives inGAPromotedERICASaid "MyPleasureon 5 calls"Had clientuninstalland reinstallappTracked 8complaintsClient hasRewardsSavingsClient'snamestarts withan "N"Giveappreciationto a Tiger orTechPulled upSolutionCenter pathfor past 4callsClient saidthey willtake surveyfor youIssuedauthcodeALL Scoringon youClosing on5 callsCallunder 5minClient mentionedthey lovedus/service/productWalked clientthrough toscheduletransferCallunder 4minSent outself-serviceemailCallunder 6minGot client totroubleshooton 2ndbrowserUpdatedaddress/contactinfoTransferto SmallBusinessor ClaimsGive ateammateacomplaintGive aleader acompliment(not me)Got a 10surveyfor todayRead callrecordingdisclosureUsedreassurancephraseHelpedset upautopayClientlaughedwith youClient toldyou theirweekendplansClientlives inGAPromotedERICASaid "MyPleasureon 5 calls"Had clientuninstalland reinstallappTracked 8complaintsClient hasRewardsSavingsClient'snamestarts withan "N"Giveappreciationto a Tiger orTechPulled upSolutionCenter pathfor past 4callsClient saidthey willtake surveyfor youIssuedauthcodeALL Scoringon youClosing on5 callsCallunder 5minClient mentionedthey lovedus/service/productWalked clientthrough toscheduletransferCallunder 4minSent outself-serviceemailCallunder 6minGot client totroubleshooton 2ndbrowserUpdatedaddress/contactinfoTransferto SmallBusinessor ClaimsGive ateammateacomplaintGive aleader acompliment(not me)Got a 10surveyfor today

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read call recording disclosure
  2. Used reassurance phrase
  3. Helped set up autopay
  4. Client laughed with you
  5. Client told you their weekend plans
  6. Client lives in GA
  7. Promoted ERICA
  8. Said "My Pleasure on 5 calls"
  9. Had client uninstall and reinstall app
  10. Tracked 8 complaints
  11. Client has Rewards Savings
  12. Client's name starts with an "N"
  13. Give appreciation to a Tiger or Tech
  14. Pulled up Solution Center path for past 4 calls
  15. Client said they will take survey for you
  16. Issued auth code
  17. ALL Scoring on you Closing on 5 calls
  18. Call under 5 min
  19. Client mentioned they loved us/service/product
  20. Walked client through to schedule transfer
  21. Call under 4 min
  22. Sent out self-service email
  23. Call under 6 min
  24. Got client to troubleshoot on 2nd browser
  25. Updated address/contact info
  26. Transfer to Small Business or Claims
  27. Give a teammate a complaint
  28. Give a leader a compliment (not me)
  29. Got a 10 survey for today