Read callrecordingdisclosureTransferto SmallBusinessor ClaimsIssuedauthcodePulled upSolutionCenter pathfor past 4callsClient'snamestarts withan "N"UsedreassurancephraseSent outself-serviceemailALL Scoringon youClosing on5 callsWalked clientthrough toscheduletransferHelpedset upautopayGot a 10surveyfor todayGive aleader acompliment(not me)Client saidthey willtake surveyfor youCallunder 6minGot client totroubleshooton 2ndbrowserSaid "MyPleasureon 5 calls"Updatedaddress/contactinfoCallunder 4minPromotedERICAGiveappreciationto a Tiger orTechClientlives inGAClientlaughedwith youHad clientuninstalland reinstallappClient toldyou theirweekendplansClient hasRewardsSavingsGive ateammateacomplaintTracked 8complaintsCallunder 5minClient mentionedthey lovedus/service/productRead callrecordingdisclosureTransferto SmallBusinessor ClaimsIssuedauthcodePulled upSolutionCenter pathfor past 4callsClient'snamestarts withan "N"UsedreassurancephraseSent outself-serviceemailALL Scoringon youClosing on5 callsWalked clientthrough toscheduletransferHelpedset upautopayGot a 10surveyfor todayGive aleader acompliment(not me)Client saidthey willtake surveyfor youCallunder 6minGot client totroubleshooton 2ndbrowserSaid "MyPleasureon 5 calls"Updatedaddress/contactinfoCallunder 4minPromotedERICAGiveappreciationto a Tiger orTechClientlives inGAClientlaughedwith youHad clientuninstalland reinstallappClient toldyou theirweekendplansClient hasRewardsSavingsGive ateammateacomplaintTracked 8complaintsCallunder 5minClient mentionedthey lovedus/service/product

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read call recording disclosure
  2. Transfer to Small Business or Claims
  3. Issued auth code
  4. Pulled up Solution Center path for past 4 calls
  5. Client's name starts with an "N"
  6. Used reassurance phrase
  7. Sent out self-service email
  8. ALL Scoring on you Closing on 5 calls
  9. Walked client through to schedule transfer
  10. Helped set up autopay
  11. Got a 10 survey for today
  12. Give a leader a compliment (not me)
  13. Client said they will take survey for you
  14. Call under 6 min
  15. Got client to troubleshoot on 2nd browser
  16. Said "My Pleasure on 5 calls"
  17. Updated address/contact info
  18. Call under 4 min
  19. Promoted ERICA
  20. Give appreciation to a Tiger or Tech
  21. Client lives in GA
  22. Client laughed with you
  23. Had client uninstall and reinstall app
  24. Client told you their weekend plans
  25. Client has Rewards Savings
  26. Give a teammate a complaint
  27. Tracked 8 complaints
  28. Call under 5 min
  29. Client mentioned they loved us/service/product