ALL Scoring on you Closing on 5 calls Walked client through to schedule transfer Promoted ERICA Give a teammate a complaint Client's name starts with an "N" Transfer to Small Business or Claims Call under 6 min Client told you their weekend plans Call under 4 min Issued auth code Give a leader a compliment (not me) Got client to troubleshoot on 2nd browser Pulled up Solution Center path for past 4 calls Client laughed with you Had client uninstall and reinstall app Give appreciation to a Tiger or Tech Said "My Pleasure on 5 calls" Got a 10 survey for today Client has Rewards Savings Updated address/contact info Tracked 8 complaints Used reassurance phrase Client lives in GA Read call recording disclosure Call under 5 min Client said they will take survey for you Client mentioned they loved us/service/product Sent out self- service email Helped set up autopay ALL Scoring on you Closing on 5 calls Walked client through to schedule transfer Promoted ERICA Give a teammate a complaint Client's name starts with an "N" Transfer to Small Business or Claims Call under 6 min Client told you their weekend plans Call under 4 min Issued auth code Give a leader a compliment (not me) Got client to troubleshoot on 2nd browser Pulled up Solution Center path for past 4 calls Client laughed with you Had client uninstall and reinstall app Give appreciation to a Tiger or Tech Said "My Pleasure on 5 calls" Got a 10 survey for today Client has Rewards Savings Updated address/contact info Tracked 8 complaints Used reassurance phrase Client lives in GA Read call recording disclosure Call under 5 min Client said they will take survey for you Client mentioned they loved us/service/product Sent out self- service email Helped set up autopay
(Print)
ALL Scoring on you Closing on 5 calls
Walked client through to schedule transfer
Promoted ERICA
Give a teammate a complaint
Client's name starts with an "N"
Transfer to Small Business or Claims
Call under 6 min
Client told you their weekend plans
Call under 4 min
Issued auth code
Give a leader a compliment (not me)
Got client to troubleshoot on 2nd browser
Pulled up Solution Center path for past 4 calls
Client laughed with you
Had client uninstall and reinstall app
Give appreciation to a Tiger or Tech
Said "My Pleasure on 5 calls"
Got a 10 survey for today
Client has Rewards Savings
Updated address/contact info
Tracked 8 complaints
Used reassurance phrase
Client lives in GA
Read call recording disclosure
Call under 5 min
Client said they will take survey for you
Client mentioned they loved us/service/product
Sent out self-service email
Helped set up autopay
