Clientlives inGATracked 8complaintsCallunder 6minTransferto SmallBusinessor ClaimsCallunder 5minGive ateammateacomplaintWalked clientthrough toscheduletransferCallunder 4minClient'snamestarts withan "N"Got client totroubleshooton 2ndbrowserUsedreassurancephraseClient mentionedthey lovedus/service/productHelpedset upautopayIssuedauthcodePulled upSolutionCenter pathfor past 4callsSent outself-serviceemailGive aleader acompliment(not me)Read callrecordingdisclosureGiveappreciationto a Tiger orTechClient saidthey willtake surveyfor youHad clientuninstalland reinstallappClient toldyou theirweekendplansGot a 10surveyfor todayUpdatedaddress/contactinfoALL Scoringon youClosing on5 callsClient hasRewardsSavingsSaid "MyPleasureon 5 calls"PromotedERICAClientlaughedwith youClientlives inGATracked 8complaintsCallunder 6minTransferto SmallBusinessor ClaimsCallunder 5minGive ateammateacomplaintWalked clientthrough toscheduletransferCallunder 4minClient'snamestarts withan "N"Got client totroubleshooton 2ndbrowserUsedreassurancephraseClient mentionedthey lovedus/service/productHelpedset upautopayIssuedauthcodePulled upSolutionCenter pathfor past 4callsSent outself-serviceemailGive aleader acompliment(not me)Read callrecordingdisclosureGiveappreciationto a Tiger orTechClient saidthey willtake surveyfor youHad clientuninstalland reinstallappClient toldyou theirweekendplansGot a 10surveyfor todayUpdatedaddress/contactinfoALL Scoringon youClosing on5 callsClient hasRewardsSavingsSaid "MyPleasureon 5 calls"PromotedERICAClientlaughedwith you

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client lives in GA
  2. Tracked 8 complaints
  3. Call under 6 min
  4. Transfer to Small Business or Claims
  5. Call under 5 min
  6. Give a teammate a complaint
  7. Walked client through to schedule transfer
  8. Call under 4 min
  9. Client's name starts with an "N"
  10. Got client to troubleshoot on 2nd browser
  11. Used reassurance phrase
  12. Client mentioned they loved us/service/product
  13. Helped set up autopay
  14. Issued auth code
  15. Pulled up Solution Center path for past 4 calls
  16. Sent out self-service email
  17. Give a leader a compliment (not me)
  18. Read call recording disclosure
  19. Give appreciation to a Tiger or Tech
  20. Client said they will take survey for you
  21. Had client uninstall and reinstall app
  22. Client told you their weekend plans
  23. Got a 10 survey for today
  24. Updated address/contact info
  25. ALL Scoring on you Closing on 5 calls
  26. Client has Rewards Savings
  27. Said "My Pleasure on 5 calls"
  28. Promoted ERICA
  29. Client laughed with you