Transferto SmallBusinessor ClaimsRead callrecordingdisclosurePulled upSolutionCenter pathfor past 4callsWalked clientthrough toscheduletransferCallunder 6minGot a 10surveyfor todayClient toldyou theirweekendplansSent outself-serviceemailGive aleader acompliment(not me)ALL Scoringon youClosing on5 callsCallunder 4minClient mentionedthey lovedus/service/productClientlives inGACallunder 5minUsedreassurancephraseGiveappreciationto a Tiger orTechGive ateammateacomplaintClient saidthey willtake surveyfor youPromotedERICAUpdatedaddress/contactinfoHad clientuninstalland reinstallappClientlaughedwith youGot client totroubleshooton 2ndbrowserIssuedauthcodeClient hasRewardsSavingsSaid "MyPleasureon 5 calls"Tracked 8complaintsHelpedset upautopayClient'snamestarts withan "N"Transferto SmallBusinessor ClaimsRead callrecordingdisclosurePulled upSolutionCenter pathfor past 4callsWalked clientthrough toscheduletransferCallunder 6minGot a 10surveyfor todayClient toldyou theirweekendplansSent outself-serviceemailGive aleader acompliment(not me)ALL Scoringon youClosing on5 callsCallunder 4minClient mentionedthey lovedus/service/productClientlives inGACallunder 5minUsedreassurancephraseGiveappreciationto a Tiger orTechGive ateammateacomplaintClient saidthey willtake surveyfor youPromotedERICAUpdatedaddress/contactinfoHad clientuninstalland reinstallappClientlaughedwith youGot client totroubleshooton 2ndbrowserIssuedauthcodeClient hasRewardsSavingsSaid "MyPleasureon 5 calls"Tracked 8complaintsHelpedset upautopayClient'snamestarts withan "N"

Pasco's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Small Business or Claims
  2. Read call recording disclosure
  3. Pulled up Solution Center path for past 4 calls
  4. Walked client through to schedule transfer
  5. Call under 6 min
  6. Got a 10 survey for today
  7. Client told you their weekend plans
  8. Sent out self-service email
  9. Give a leader a compliment (not me)
  10. ALL Scoring on you Closing on 5 calls
  11. Call under 4 min
  12. Client mentioned they loved us/service/product
  13. Client lives in GA
  14. Call under 5 min
  15. Used reassurance phrase
  16. Give appreciation to a Tiger or Tech
  17. Give a teammate a complaint
  18. Client said they will take survey for you
  19. Promoted ERICA
  20. Updated address/contact info
  21. Had client uninstall and reinstall app
  22. Client laughed with you
  23. Got client to troubleshoot on 2nd browser
  24. Issued auth code
  25. Client has Rewards Savings
  26. Said "My Pleasure on 5 calls"
  27. Tracked 8 complaints
  28. Helped set up autopay
  29. Client's name starts with an "N"