(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"But My CoWorker Has Access"
Can you just get me a new computer
Forgot Password after vacation
Ask a complex Question. Answers with "Yes"
states that Issue was resolved prior, but does not know when or how
"Do I have to be on the phone for this?"
"I have to go to a meeting soon." "How Long will this take?"
Ask a complex Question. Answers with "Yes"
Solved Issue by Rebooting
Provides asset tag for the monitor
Don't tell me all the details - gets upset when it's not done how they want it
"I have a Quick &/or Simple Question"
Forgot Password after vacation
Calls back for same solution within same day
Outlook: How do I Share a Mailbox?
"Do I have to be on the phone for this?"
"I have a Quick &/or Simple Question"
"Can you just install it for me?"
"Can I go back to Office 2007?"
"Can you just install it for me?"
My computer/internet at home is much faster
Does not know their ticket number
"Do I have to do this all the time?"
Has had an issue for months, but now its a rush
"I have to go to a meeting soon." "How Long will this take?"
Has had an issue for months, but now its a rush
"But My CoWorker Has Access"
"I Have always done it this way"
"I Have always done it this way"
Can you just fix it
Calls back for same solution within same day
Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
Outlook: How do I Share a Mailbox?
Provides asset tag for the monitor
states that Issue was resolved prior, but does not know when or how
Can You logoff your machine? Shuts down
Does not know their ticket number
Solved Issue by Rebooting
Can You logoff your machine? Shuts down
Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
Can you just fix it
My computer/internet at home is much faster
Can you just get me a new computer
Don't tell me all the details - gets upset when it's not done how they want it