Updated OPIS Inq#_______________Completed aprovider search for amember Inq#_______________Called a professionalprovider in PA Inq#_______________Called PharmacyAffairs for a member Inq#_______________Verified pricing witha local Inq#_______________Helped a membernavigate themember portal Inq#_______________Called a facilityprovider in PA Inq#_______________Sent a claimMisroute throughbluesquared Inq#_______________Sent a G.I. throughbluesquared Inq#_______________Called a plan in theCentral Time Zone Inq#_______________Called a plan in theMountain Time Zone Inq#_______________Completed apromised callback Inq#_______________Called an AnthemBlue Plan Inq#_______________Sent a duplicatemember EOB Inq#_______________Called a local plansouth of theMississippi River Inq#_______________Called a local planabove the MasonDixon Line Inq#_______________Called a provider torequest a memberaccount be put onhold Inq#_______________Called a plan in thePacific Time Zone Inq#_______________Sent Claim forms toa member Inq#_______________Called a New Yorkplan Inq#_______________Called a provider toobtain procedurecodes Inq#_______________Used my FCR script Inq#_______________Offered and sent anADHI to a member Inq#_______________Advised of a timeframe per harriet Inq#_______________Updated OPIS Inq#_______________Completed aprovider search for amember Inq#_______________Called a professionalprovider in PA Inq#_______________Called PharmacyAffairs for a member Inq#_______________Verified pricing witha local Inq#_______________Helped a membernavigate themember portal Inq#_______________Called a facilityprovider in PA Inq#_______________Sent a claimMisroute throughbluesquared Inq#_______________Sent a G.I. throughbluesquared Inq#_______________Called a plan in theCentral Time Zone Inq#_______________Called a plan in theMountain Time Zone Inq#_______________Completed apromised callback Inq#_______________Called an AnthemBlue Plan Inq#_______________Sent a duplicatemember EOB Inq#_______________Called a local plansouth of theMississippi River Inq#_______________Called a local planabove the MasonDixon Line Inq#_______________Called a provider torequest a memberaccount be put onhold Inq#_______________Called a plan in thePacific Time Zone Inq#_______________Sent Claim forms toa member Inq#_______________Called a New Yorkplan Inq#_______________Called a provider toobtain procedurecodes Inq#_______________Used my FCR script Inq#_______________Offered and sent anADHI to a member Inq#_______________Advised of a timeframe per harriet Inq#_______________

FIRST CALL RESOLUTION!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated OPIS Inq #_______________
  2. Completed a provider search for a member Inq #_______________
  3. Called a professional provider in PA Inq #_______________
  4. Called Pharmacy Affairs for a member Inq #_______________
  5. Verified pricing with a local Inq #_______________
  6. Helped a member navigate the member portal Inq #_______________
  7. Called a facility provider in PA Inq #_______________
  8. Sent a claim Misroute through bluesquared Inq #_______________
  9. Sent a G.I. through bluesquared Inq #_______________
  10. Called a plan in the Central Time Zone Inq #_______________
  11. Called a plan in the Mountain Time Zone Inq #_______________
  12. Completed a promised callback Inq #_______________
  13. Called an Anthem Blue Plan Inq #_______________
  14. Sent a duplicate member EOB Inq #_______________
  15. Called a local plan south of the Mississippi River Inq #_______________
  16. Called a local plan above the Mason Dixon Line Inq #_______________
  17. Called a provider to request a member account be put on hold Inq #_______________
  18. Called a plan in the Pacific Time Zone Inq #_______________
  19. Sent Claim forms to a member Inq #_______________
  20. Called a New York plan Inq #_______________
  21. Called a provider to obtain procedure codes Inq #_______________
  22. Used my FCR script Inq #_______________
  23. Offered and sent an ADHI to a member Inq #_______________
  24. Advised of a time frame per harriet Inq #_______________