Helped a membernavigate themember portal Inq#_______________Updated OPIS Inq#_______________Sent Claim forms toa member Inq#_______________Sent a G.I. throughbluesquared Inq#_______________Called a plan in thePacific Time Zone Inq#_______________Called a local plansouth of theMississippi River Inq#_______________Called an AnthemBlue Plan Inq#_______________Used my FCR script Inq#_______________Completed aprovider search for amember Inq#_______________Verified pricing witha local Inq#_______________Called PharmacyAffairs for a member Inq#_______________Called a provider torequest a memberaccount be put onhold Inq#_______________Called a professionalprovider in PA Inq#_______________Called a local planabove the MasonDixon Line Inq#_______________Offered and sent anADHI to a member Inq#_______________Called a plan in theMountain Time Zone Inq#_______________Called a facilityprovider in PA Inq#_______________Called a provider toobtain procedurecodes Inq#_______________Advised of a timeframe per harriet Inq#_______________Completed apromised callback Inq#_______________Sent a claimMisroute throughbluesquared Inq#_______________Called a New Yorkplan Inq#_______________Sent a duplicatemember EOB Inq#_______________Called a plan in theCentral Time Zone Inq#_______________Helped a membernavigate themember portal Inq#_______________Updated OPIS Inq#_______________Sent Claim forms toa member Inq#_______________Sent a G.I. throughbluesquared Inq#_______________Called a plan in thePacific Time Zone Inq#_______________Called a local plansouth of theMississippi River Inq#_______________Called an AnthemBlue Plan Inq#_______________Used my FCR script Inq#_______________Completed aprovider search for amember Inq#_______________Verified pricing witha local Inq#_______________Called PharmacyAffairs for a member Inq#_______________Called a provider torequest a memberaccount be put onhold Inq#_______________Called a professionalprovider in PA Inq#_______________Called a local planabove the MasonDixon Line Inq#_______________Offered and sent anADHI to a member Inq#_______________Called a plan in theMountain Time Zone Inq#_______________Called a facilityprovider in PA Inq#_______________Called a provider toobtain procedurecodes Inq#_______________Advised of a timeframe per harriet Inq#_______________Completed apromised callback Inq#_______________Sent a claimMisroute throughbluesquared Inq#_______________Called a New Yorkplan Inq#_______________Sent a duplicatemember EOB Inq#_______________Called a plan in theCentral Time Zone Inq#_______________

FIRST CALL RESOLUTION!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a member navigate the member portal Inq #_______________
  2. Updated OPIS Inq #_______________
  3. Sent Claim forms to a member Inq #_______________
  4. Sent a G.I. through bluesquared Inq #_______________
  5. Called a plan in the Pacific Time Zone Inq #_______________
  6. Called a local plan south of the Mississippi River Inq #_______________
  7. Called an Anthem Blue Plan Inq #_______________
  8. Used my FCR script Inq #_______________
  9. Completed a provider search for a member Inq #_______________
  10. Verified pricing with a local Inq #_______________
  11. Called Pharmacy Affairs for a member Inq #_______________
  12. Called a provider to request a member account be put on hold Inq #_______________
  13. Called a professional provider in PA Inq #_______________
  14. Called a local plan above the Mason Dixon Line Inq #_______________
  15. Offered and sent an ADHI to a member Inq #_______________
  16. Called a plan in the Mountain Time Zone Inq #_______________
  17. Called a facility provider in PA Inq #_______________
  18. Called a provider to obtain procedure codes Inq #_______________
  19. Advised of a time frame per harriet Inq #_______________
  20. Completed a promised callback Inq #_______________
  21. Sent a claim Misroute through bluesquared Inq #_______________
  22. Called a New York plan Inq #_______________
  23. Sent a duplicate member EOB Inq #_______________
  24. Called a plan in the Central Time Zone Inq #_______________