Helped a membernavigate themember portal #_______________Called a local planabove the MasonDixon Line #_______________Called a local plansouth of theMississippi River #_______________Called a provider toobtain procedurecodes #_______________Called a facilityprovider in PA #_______________Called a provider torequest a memberaccount be put onhold #_______________Called PharmacyAffairs for a member #_______________Sent a G.I. throughbluesquared #_______________Used my FCR script #_______________Called a plan in theMountain Time Zone #_______________Sent Claim forms toa member #_______________Called a plan in theCentral Time Zone #_______________Verified pricing witha local #_______________Completed aprovider search for amember #_______________Offered and sent anADHI to a member #_______________Completed apromised callback #_______________Called an AnthemBlue Plan #_______________Called a professionalprovider in PA #_______________Sent a duplicatemember EOB #_______________Updated OPIS #_______________Called a plan in thePacific Time Zone #_______________Called a New Yorkplan #_______________Advised of a timeframe per harriet #_______________Sent a claimMisroute throughbluesquared #_______________Helped a membernavigate themember portal #_______________Called a local planabove the MasonDixon Line #_______________Called a local plansouth of theMississippi River #_______________Called a provider toobtain procedurecodes #_______________Called a facilityprovider in PA #_______________Called a provider torequest a memberaccount be put onhold #_______________Called PharmacyAffairs for a member #_______________Sent a G.I. throughbluesquared #_______________Used my FCR script #_______________Called a plan in theMountain Time Zone #_______________Sent Claim forms toa member #_______________Called a plan in theCentral Time Zone #_______________Verified pricing witha local #_______________Completed aprovider search for amember #_______________Offered and sent anADHI to a member #_______________Completed apromised callback #_______________Called an AnthemBlue Plan #_______________Called a professionalprovider in PA #_______________Sent a duplicatemember EOB #_______________Updated OPIS #_______________Called a plan in thePacific Time Zone #_______________Called a New Yorkplan #_______________Advised of a timeframe per harriet #_______________Sent a claimMisroute throughbluesquared #_______________

FIRST CALL RESOLUTION!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Helped a member navigate the member portal #_______________
  2. Called a local plan above the Mason Dixon Line #_______________
  3. Called a local plan south of the Mississippi River #_______________
  4. Called a provider to obtain procedure codes #_______________
  5. Called a facility provider in PA #_______________
  6. Called a provider to request a member account be put on hold #_______________
  7. Called Pharmacy Affairs for a member #_______________
  8. Sent a G.I. through bluesquared #_______________
  9. Used my FCR script #_______________
  10. Called a plan in the Mountain Time Zone #_______________
  11. Sent Claim forms to a member #_______________
  12. Called a plan in the Central Time Zone #_______________
  13. Verified pricing with a local #_______________
  14. Completed a provider search for a member #_______________
  15. Offered and sent an ADHI to a member #_______________
  16. Completed a promised callback #_______________
  17. Called an Anthem Blue Plan #_______________
  18. Called a professional provider in PA #_______________
  19. Sent a duplicate member EOB #_______________
  20. Updated OPIS #_______________
  21. Called a plan in the Pacific Time Zone #_______________
  22. Called a New York plan #_______________
  23. Advised of a time frame per harriet #_______________
  24. Sent a claim Misroute through bluesquared #_______________