transfer tolead/managercarriercalling formoreinfo/shippingcustomerneedsportaltrainingcall to transferto internalcyxteraemployee(notCustomer Care)pin/namenotmatchingFree!angrycustomerno pinangry tohappycustomeremptycallcall that takesmultiple callstoresolve/30+minsingle callbadgenotworkingP4 to P1escalationaccesscorrectionscomplimentduring callsecurityofficercallingcompliancesheriffpci/isoreporttransfer tolead/managercarriercalling formoreinfo/shippingcustomerneedsportaltrainingcall to transferto internalcyxteraemployee(notCustomer Care)pin/namenotmatchingFree!angrycustomerno pinangry tohappycustomeremptycallcall that takesmultiple callstoresolve/30+minsingle callbadgenotworkingP4 to P1escalationaccesscorrectionscomplimentduring callsecurityofficercallingcompliancesheriffpci/isoreport

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. transfer to lead/manager
  2. carrier calling for more info/shipping
  3. customer needs portal training
  4. call to transfer to internal cyxtera employee(not Customer Care)
  5. pin/name not matching
  6. Free!
  7. angry customer no pin
  8. angry to happy customer
  9. empty call
  10. call that takes multiple calls to resolve/30+min single call
  11. badge not working
  12. P4 to P1 escalation
  13. access corrections
  14. compliment during call
  15. security officer calling
  16. compliance sheriff
  17. pci/iso report