customerneedsportaltrainingsecurityofficercallingbadgenotworkingcall to transferto internalcyxteraemployee(notCustomer Care)transfer tolead/managerpci/isoreportP4 to P1escalationcall that takesmultiple callstoresolve/30+minsingle callangry tohappycustomerpin/namenotmatchingcomplimentduring callemptycallcompliancesheriffFree!angrycustomerno pincarriercalling formoreinfo/shippingaccesscorrectionscustomerneedsportaltrainingsecurityofficercallingbadgenotworkingcall to transferto internalcyxteraemployee(notCustomer Care)transfer tolead/managerpci/isoreportP4 to P1escalationcall that takesmultiple callstoresolve/30+minsingle callangry tohappycustomerpin/namenotmatchingcomplimentduring callemptycallcompliancesheriffFree!angrycustomerno pincarriercalling formoreinfo/shippingaccesscorrections

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer needs portal training
  2. security officer calling
  3. badge not working
  4. call to transfer to internal cyxtera employee(not Customer Care)
  5. transfer to lead/manager
  6. pci/iso report
  7. P4 to P1 escalation
  8. call that takes multiple calls to resolve/30+min single call
  9. angry to happy customer
  10. pin/name not matching
  11. compliment during call
  12. empty call
  13. compliance sheriff
  14. Free!
  15. angry customer no pin
  16. carrier calling for more info/shipping
  17. access corrections