angry tohappycustomertransfer tolead/managercarriercalling formoreinfo/shippingaccesscorrectionspci/isoreportbadgenotworkingpin/namenotmatchingP4 to P1escalationcall that takesmultiple callstoresolve/30+minsingle callangrycustomerno pincomplimentduring callsecurityofficercallingcompliancesheriffFree!call to transferto internalcyxteraemployee(notCustomer Care)customerneedsportaltrainingemptycallangry tohappycustomertransfer tolead/managercarriercalling formoreinfo/shippingaccesscorrectionspci/isoreportbadgenotworkingpin/namenotmatchingP4 to P1escalationcall that takesmultiple callstoresolve/30+minsingle callangrycustomerno pincomplimentduring callsecurityofficercallingcompliancesheriffFree!call to transferto internalcyxteraemployee(notCustomer Care)customerneedsportaltrainingemptycall

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
  1. angry to happy customer
  2. transfer to lead/manager
  3. carrier calling for more info/shipping
  4. access corrections
  5. pci/iso report
  6. badge not working
  7. pin/name not matching
  8. P4 to P1 escalation
  9. call that takes multiple calls to resolve/30+min single call
  10. angry customer no pin
  11. compliment during call
  12. security officer calling
  13. compliance sheriff
  14. Free!
  15. call to transfer to internal cyxtera employee(not Customer Care)
  16. customer needs portal training
  17. empty call