Whichservices willyou bedisconnectingtoday?Why did youchoose toadd TVservices tothe bundle?Any reasonyourdisconnectingyour cable TVtoday?Why are youlooking toswitch to thisspecificprovider?Are youhavingtrouble withany otherservices?Is thereanything wecan do tomaintain yourbusiness?Whatspeeds arethey offeringyou?What are theother reasonsyou are lookingto switchproviders?Whatspeeds arethey offeringyou?When will theservices you areseeking from theprovider be activein your location?How reliableis the newprovidersservices?How will yourun yourbusinesswithout yourcurrentservices?Would you beinterested intransferringownership ofcurrentservices?What pricepackaging arethey offeringyou and whatis included?Does thecompetitorcharge aninstall fee?Who are youlooking to getnew serviceswith?What serviceswill you beusing until thenew servicegets installed?How do youuse yourcurrentbusinesspackage?Can thiscompetitorprovide TVservice?Do you knowif the newcarrier hasreliableservices?What is thewaiting periodto get yourservicesinstalled?What are thecompetitorscharging forinstallationfees?Will you bedisconnectingall yourservices?Will you beporting outyour numbersto a differentprovider?Whichservices willyou bedisconnectingtoday?Why did youchoose toadd TVservices tothe bundle?Any reasonyourdisconnectingyour cable TVtoday?Why are youlooking toswitch to thisspecificprovider?Are youhavingtrouble withany otherservices?Is thereanything wecan do tomaintain yourbusiness?Whatspeeds arethey offeringyou?What are theother reasonsyou are lookingto switchproviders?Whatspeeds arethey offeringyou?When will theservices you areseeking from theprovider be activein your location?How reliableis the newprovidersservices?How will yourun yourbusinesswithout yourcurrentservices?Would you beinterested intransferringownership ofcurrentservices?What pricepackaging arethey offeringyou and whatis included?Does thecompetitorcharge aninstall fee?Who are youlooking to getnew serviceswith?What serviceswill you beusing until thenew servicegets installed?How do youuse yourcurrentbusinesspackage?Can thiscompetitorprovide TVservice?Do you knowif the newcarrier hasreliableservices?What is thewaiting periodto get yourservicesinstalled?What are thecompetitorscharging forinstallationfees?Will you bedisconnectingall yourservices?Will you beporting outyour numbersto a differentprovider?

Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Which services will you be disconnecting today?
  2. Why did you choose to add TV services to the bundle?
  3. Any reason your disconnecting your cable TV today?
  4. Why are you looking to switch to this specific provider?
  5. Are you having trouble with any other services?
  6. Is there anything we can do to maintain your business?
  7. What speeds are they offering you?
  8. What are the other reasons you are looking to switch providers?
  9. What speeds are they offering you?
  10. When will the services you are seeking from the provider be active in your location?
  11. How reliable is the new providers services?
  12. How will you run your business without your current services?
  13. Would you be interested in transferring ownership of current services?
  14. What price packaging are they offering you and what is included?
  15. Does the competitor charge an install fee?
  16. Who are you looking to get new services with?
  17. What services will you be using until the new service gets installed?
  18. How do you use your current business package?
  19. Can this competitor provide TV service?
  20. Do you know if the new carrier has reliable services?
  21. What is the waiting period to get your services installed?
  22. What are the competitors charging for installation fees?
  23. Will you be disconnecting all your services?
  24. Will you be porting out your numbers to a different provider?