recap make cust laugh fantastic use cust name twice empathy statement de- escalate a call amazing have a great day/trip didn't mute call to be negative personal anecdote precap smile through entire call it's been my pleasure How's your day going? no silence more than 20 seconds absolutely send pcn offer directvNow out of the box solution self service thank you for your business fabulous awesome help a coworker on a call compliment a cubie on their call non- related offer use resolved statement i can definitely help you! set expectations personalize recap make cust laugh fantastic use cust name twice empathy statement de- escalate a call amazing have a great day/trip didn't mute call to be negative personal anecdote precap smile through entire call it's been my pleasure How's your day going? no silence more than 20 seconds absolutely send pcn offer directvNow out of the box solution self service thank you for your business fabulous awesome help a coworker on a call compliment a cubie on their call non- related offer use resolved statement i can definitely help you! set expectations personalize
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
recap
make cust laugh
fantastic
use cust name twice
empathy statement
de-escalate a call
amazing
have a great day/trip
didn't mute call to be negative
personal anecdote
precap
smile through entire call
it's been my pleasure
How's your day going?
no silence more than 20 seconds
absolutely
send pcn
offer directvNow
out of the box solution
self service
thank you for your business
fabulous
awesome
help a coworker on a call
compliment a cubie on their call
non-related offer
use resolved statement
i can definitely help you!
set expectations
personalize