recapmakecustlaughfantasticuse custnametwiceempathystatementde-escalatea callamazinghave agreatday/tripdidn'tmute callto benegativepersonalanecdoteprecapsmilethroughentire callit's beenmypleasureHow'syour daygoing?no silencemore than20secondsabsolutelysendpcnofferdirectvNowout ofthe boxsolutionselfservicethank youfor yourbusinessfabulousawesomehelp acoworkeron a callcomplimenta cubie ontheir callnon-relatedofferuseresolvedstatementi candefinitelyhelp you!setexpectationspersonalizerecapmakecustlaughfantasticuse custnametwiceempathystatementde-escalatea callamazinghave agreatday/tripdidn'tmute callto benegativepersonalanecdoteprecapsmilethroughentire callit's beenmypleasureHow'syour daygoing?no silencemore than20secondsabsolutelysendpcnofferdirectvNowout ofthe boxsolutionselfservicethank youfor yourbusinessfabulousawesomehelp acoworkeron a callcomplimenta cubie ontheir callnon-relatedofferuseresolvedstatementi candefinitelyhelp you!setexpectationspersonalize

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. recap
  2. make cust laugh
  3. fantastic
  4. use cust name twice
  5. empathy statement
  6. de-escalate a call
  7. amazing
  8. have a great day/trip
  9. didn't mute call to be negative
  10. personal anecdote
  11. precap
  12. smile through entire call
  13. it's been my pleasure
  14. How's your day going?
  15. no silence more than 20 seconds
  16. absolutely
  17. send pcn
  18. offer directvNow
  19. out of the box solution
  20. self service
  21. thank you for your business
  22. fabulous
  23. awesome
  24. help a coworker on a call
  25. compliment a cubie on their call
  26. non-related offer
  27. use resolved statement
  28. i can definitely help you!
  29. set expectations
  30. personalize