Did thecustomerfeelheard?Did the repprov thecorrect/allavasolutions?Did thecustomeraccept andunderstandoptions givenDid the repconfirm thecustomerneeds weremetWas thecustomerclear on whatwas going tohappenDid the CSAshowconfidenceand conveyownershipDid the repprepare thecustomer forquestionsDid theCSA askall the rightquestionsDid thecustomerfeelheard?Did the repprov thecorrect/allavasolutions?Did thecustomeraccept andunderstandoptions givenDid the repconfirm thecustomerneeds weremetWas thecustomerclear on whatwas going tohappenDid the CSAshowconfidenceand conveyownershipDid the repprepare thecustomer forquestionsDid theCSA askall the rightquestions

Blue Step One on One - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did the customer feel heard?
  2. Did the rep prov the correct/all ava solutions?
  3. Did the customer accept and understand options given
  4. Did the rep confirm the customer needs were met
  5. Was the customer clear on what was going to happen
  6. Did the CSA show confidence and convey ownership
  7. Did the rep prepare the customer for questions
  8. Did the CSA ask all the right questions