Did theCSA askall the rightquestionsDid thecustomeraccept andunderstandoptions givenDid the CSAshowconfidenceand conveyownershipWas thecustomerclear on whatwas going tohappenDid thecustomerfeelheard?Did the repprov thecorrect/allavasolutions?Did the repconfirm thecustomerneeds weremetDid the repprepare thecustomer forquestionsDid theCSA askall the rightquestionsDid thecustomeraccept andunderstandoptions givenDid the CSAshowconfidenceand conveyownershipWas thecustomerclear on whatwas going tohappenDid thecustomerfeelheard?Did the repprov thecorrect/allavasolutions?Did the repconfirm thecustomerneeds weremetDid the repprepare thecustomer forquestions

Blue Step One on One - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did the CSA ask all the right questions
  2. Did the customer accept and understand options given
  3. Did the CSA show confidence and convey ownership
  4. Was the customer clear on what was going to happen
  5. Did the customer feel heard?
  6. Did the rep prov the correct/all ava solutions?
  7. Did the rep confirm the customer needs were met
  8. Did the rep prepare the customer for questions