Did theCSA askall the rightquestionsDid the repconfirm thecustomerneeds weremetDid the repprov thecorrect/allavasolutions?Did the repprepare thecustomer forquestionsDid thecustomeraccept andunderstandoptions givenDid thecustomerfeelheard?Did the CSAshowconfidenceand conveyownershipWas thecustomerclear on whatwas going tohappenDid theCSA askall the rightquestionsDid the repconfirm thecustomerneeds weremetDid the repprov thecorrect/allavasolutions?Did the repprepare thecustomer forquestionsDid thecustomeraccept andunderstandoptions givenDid thecustomerfeelheard?Did the CSAshowconfidenceand conveyownershipWas thecustomerclear on whatwas going tohappen

Blue Step One on One - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did the CSA ask all the right questions
  2. Did the rep confirm the customer needs were met
  3. Did the rep prov the correct/all ava solutions?
  4. Did the rep prepare the customer for questions
  5. Did the customer accept and understand options given
  6. Did the customer feel heard?
  7. Did the CSA show confidence and convey ownership
  8. Was the customer clear on what was going to happen