Did theCSA askall the rightquestionsDid the repprov thecorrect/allavasolutions?Was thecustomerclear on whatwas going tohappenDid the repconfirm thecustomerneeds weremetDid thecustomeraccept andunderstandoptions givenDid the repprepare thecustomer forquestionsDid the CSAshowconfidenceand conveyownershipDid thecustomerfeelheard?Did theCSA askall the rightquestionsDid the repprov thecorrect/allavasolutions?Was thecustomerclear on whatwas going tohappenDid the repconfirm thecustomerneeds weremetDid thecustomeraccept andunderstandoptions givenDid the repprepare thecustomer forquestionsDid the CSAshowconfidenceand conveyownershipDid thecustomerfeelheard?

Blue Step One on One - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did the CSA ask all the right questions
  2. Did the rep prov the correct/all ava solutions?
  3. Was the customer clear on what was going to happen
  4. Did the rep confirm the customer needs were met
  5. Did the customer accept and understand options given
  6. Did the rep prepare the customer for questions
  7. Did the CSA show confidence and convey ownership
  8. Did the customer feel heard?