Did the repprepare thecustomer forquestionsDid thecustomerfeelheard?Did theCSA askall the rightquestions?Did the repconfirm thecustomerneeds weremet?Was thecustomerclear on whatwas going tohappenDid the repprov thecorrect/allavasolutions?Did thecustomeraccept andunderstandoptions givenDid the CSAshowconfidenceand conveyownership?Did the repprepare thecustomer forquestionsDid thecustomerfeelheard?Did theCSA askall the rightquestions?Did the repconfirm thecustomerneeds weremet?Was thecustomerclear on whatwas going tohappenDid the repprov thecorrect/allavasolutions?Did thecustomeraccept andunderstandoptions givenDid the CSAshowconfidenceand conveyownership?

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
I
5
I
6
N
7
B
8
B
  1. N-Did the rep prepare the customer for questions
  2. B-Did the customer feel heard?
  3. N-Did the CSA ask all the right questions?
  4. I-Did the rep confirm the customer needs were met?
  5. I-Was the customer clear on what was going to happen
  6. N-Did the rep prov the correct/all ava solutions?
  7. B-Did the customer accept and understand options given
  8. B-Did the CSA show confidence and convey ownership?