Happy to Oblige H to O is for everyone Speak for Yourself Vocal Offer Direct Eye Contact Tend to personal items Exceed Expectations Use I Statements Each sentence must include "I" Customer Service Demonstrate Professionalisn Follow up Think before you e-mail, post, tweet, etc. Be non- judgemental Begin each sentence with "what" or "how" Is there anything else I can do? Yes I Can! Visual Ask questions Always give people more than you expect to get Greet family/visitors by name Caring is always in season Communiation What words can we use to show others we care? Communicate the daily routine Form a good impression Go the Extra Mile It's always time to do what's right Take Personal Resposibility Use empathy Be the solution Actively Listen Care Smile Be committed Verbal How Can I Help You? Show that we care Be Positive When we work as a team everyone wins Don't argue Knock, Stop, Listen Express yourself positively H to O is everyday There is no I in Team Ask for feedback Say what you want; be specific Check on residents Think before you speak Happy to Oblige H to O is for everyone Speak for Yourself Vocal Offer Direct Eye Contact Tend to personal items Exceed Expectations Use I Statements Each sentence must include "I" Customer Service Demonstrate Professionalisn Follow up Think before you e-mail, post, tweet, etc. Be non- judgemental Begin each sentence with "what" or "how" Is there anything else I can do? Yes I Can! Visual Ask questions Always give people more than you expect to get Greet family/visitors by name Caring is always in season Communiation What words can we use to show others we care? Communicate the daily routine Form a good impression Go the Extra Mile It's always time to do what's right Take Personal Resposibility Use empathy Be the solution Actively Listen Care Smile Be committed Verbal How Can I Help You? Show that we care Be Positive When we work as a team everyone wins Don't argue Knock, Stop, Listen Express yourself positively H to O is everyday There is no I in Team Ask for feedback Say what you want; be specific Check on residents Think before you speak
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Happy to Oblige
H to O is for everyone
Speak for Yourself
Vocal
Offer Direct Eye Contact
Tend to personal items
Exceed Expectations
Use I Statements
Each sentence must include "I"
Customer Service
Demonstrate Professionalisn
Follow up
Think before you e-mail, post, tweet, etc.
Be non-
judgemental
Begin each sentence with "what" or "how"
Is there anything else I can do?
Yes I Can!
Visual
Ask questions
Always give people more than you expect to get
Greet family/visitors by name
Caring is always in season
Communiation
What words can we use to show others we care?
Communicate the daily routine
Form a good impression
Go the Extra Mile
It's always time to do what's right
Take Personal Resposibility
Use empathy
Be the solution
Actively Listen
Care
Smile
Be committed
Verbal
How Can I Help You?
Show that we care
Be Positive
When we work as a team everyone wins
Don't argue
Knock, Stop, Listen
Express yourself positively
H to O is everyday
There is no I in Team
Ask for feedback
Say what you want; be specific
Check on residents
Think before you speak