UseempathySmileForm agoodimpressionKnock,Stop,ListenActivelyListenShowthat wecareDemonstrateProfessionalisnVisualBePositiveVocalThere isno I inTeamGreetfamily/visitorsby nameVerbalHow Can IHelp You?Communicatethe dailyroutineTakePersonalResposibilityExceedExpectationsH to O isforeveryoneThinkbeforeyou speakBegin eachsentencewith "what"or "how"BecommittedH to O iseverydayThinkbefore youe-mail, post,tweet, etc.ExpressyourselfpositivelyGo theExtraMileWhen wework as ateameveryonewinsFollowupCommuniationAsk forfeedbackUse IStatementsBe non-judgementalYes ICan!Say whatyou want;bespecificBe thesolutionHappytoObligeEachsentencemustinclude "I"OfferDirect EyeContactSpeakforYourselfIt's alwaystime to dowhat'srightCaring isalways inseasonWhat wordscan we useto showothers wecare?Tend topersonalitemsCustomerServiceAskquestionsCareCheckonresidentsIs thereanythingelse I cando?Don'targueAlways givepeople morethan youexpect to getUseempathySmileForm agoodimpressionKnock,Stop,ListenActivelyListenShowthat wecareDemonstrateProfessionalisnVisualBePositiveVocalThere isno I inTeamGreetfamily/visitorsby nameVerbalHow Can IHelp You?Communicatethe dailyroutineTakePersonalResposibilityExceedExpectationsH to O isforeveryoneThinkbeforeyou speakBegin eachsentencewith "what"or "how"BecommittedH to O iseverydayThinkbefore youe-mail, post,tweet, etc.ExpressyourselfpositivelyGo theExtraMileWhen wework as ateameveryonewinsFollowupCommuniationAsk forfeedbackUse IStatementsBe non-judgementalYes ICan!Say whatyou want;bespecificBe thesolutionHappytoObligeEachsentencemustinclude "I"OfferDirect EyeContactSpeakforYourselfIt's alwaystime to dowhat'srightCaring isalways inseasonWhat wordscan we useto showothers wecare?Tend topersonalitemsCustomerServiceAskquestionsCareCheckonresidentsIs thereanythingelse I cando?Don'targueAlways givepeople morethan youexpect to get

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use empathy
  2. Smile
  3. Form a good impression
  4. Knock, Stop, Listen
  5. Actively Listen
  6. Show that we care
  7. Demonstrate Professionalisn
  8. Visual
  9. Be Positive
  10. Vocal
  11. There is no I in Team
  12. Greet family/visitors by name
  13. Verbal
  14. How Can I Help You?
  15. Communicate the daily routine
  16. Take Personal Resposibility
  17. Exceed Expectations
  18. H to O is for everyone
  19. Think before you speak
  20. Begin each sentence with "what" or "how"
  21. Be committed
  22. H to O is everyday
  23. Think before you e-mail, post, tweet, etc.
  24. Express yourself positively
  25. Go the Extra Mile
  26. When we work as a team everyone wins
  27. Follow up
  28. Communiation
  29. Ask for feedback
  30. Use I Statements
  31. Be non- judgemental
  32. Yes I Can!
  33. Say what you want; be specific
  34. Be the solution
  35. Happy to Oblige
  36. Each sentence must include "I"
  37. Offer Direct Eye Contact
  38. Speak for Yourself
  39. It's always time to do what's right
  40. Caring is always in season
  41. What words can we use to show others we care?
  42. Tend to personal items
  43. Customer Service
  44. Ask questions
  45. Care
  46. Check on residents
  47. Is there anything else I can do?
  48. Don't argue
  49. Always give people more than you expect to get