Ask forfeedbackGreetfamily/visitorsby nameBegin eachsentencewith "what"or "how"DemonstrateProfessionalisnExceedExpectationsVisualBecommittedThinkbefore youe-mail, post,tweet, etc.Be non-judgementalThere isno I inTeamEachsentencemustinclude "I"CustomerServiceCaring isalways inseasonActivelyListenWhen wework as ateameveryonewinsSmileShowthat wecareCommuniationYes ICan!H to O isforeveryoneVerbalTend topersonalitemsBePositiveIs thereanythingelse I cando?CheckonresidentsUseempathyKnock,Stop,ListenCareHow Can IHelp You?Use IStatementsForm agoodimpressionThinkbeforeyou speakIt's alwaystime to dowhat'srightGo theExtraMileDon'targueHappytoObligeSpeakforYourselfTakePersonalResposibilityFollowupExpressyourselfpositivelySay whatyou want;bespecificOfferDirect EyeContactCommunicatethe dailyroutineH to O iseverydayVocalBe thesolutionAskquestionsAlways givepeople morethan youexpect to getWhat wordscan we useto showothers wecare?Ask forfeedbackGreetfamily/visitorsby nameBegin eachsentencewith "what"or "how"DemonstrateProfessionalisnExceedExpectationsVisualBecommittedThinkbefore youe-mail, post,tweet, etc.Be non-judgementalThere isno I inTeamEachsentencemustinclude "I"CustomerServiceCaring isalways inseasonActivelyListenWhen wework as ateameveryonewinsSmileShowthat wecareCommuniationYes ICan!H to O isforeveryoneVerbalTend topersonalitemsBePositiveIs thereanythingelse I cando?CheckonresidentsUseempathyKnock,Stop,ListenCareHow Can IHelp You?Use IStatementsForm agoodimpressionThinkbeforeyou speakIt's alwaystime to dowhat'srightGo theExtraMileDon'targueHappytoObligeSpeakforYourselfTakePersonalResposibilityFollowupExpressyourselfpositivelySay whatyou want;bespecificOfferDirect EyeContactCommunicatethe dailyroutineH to O iseverydayVocalBe thesolutionAskquestionsAlways givepeople morethan youexpect to getWhat wordscan we useto showothers wecare?

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for feedback
  2. Greet family/visitors by name
  3. Begin each sentence with "what" or "how"
  4. Demonstrate Professionalisn
  5. Exceed Expectations
  6. Visual
  7. Be committed
  8. Think before you e-mail, post, tweet, etc.
  9. Be non- judgemental
  10. There is no I in Team
  11. Each sentence must include "I"
  12. Customer Service
  13. Caring is always in season
  14. Actively Listen
  15. When we work as a team everyone wins
  16. Smile
  17. Show that we care
  18. Communiation
  19. Yes I Can!
  20. H to O is for everyone
  21. Verbal
  22. Tend to personal items
  23. Be Positive
  24. Is there anything else I can do?
  25. Check on residents
  26. Use empathy
  27. Knock, Stop, Listen
  28. Care
  29. How Can I Help You?
  30. Use I Statements
  31. Form a good impression
  32. Think before you speak
  33. It's always time to do what's right
  34. Go the Extra Mile
  35. Don't argue
  36. Happy to Oblige
  37. Speak for Yourself
  38. Take Personal Resposibility
  39. Follow up
  40. Express yourself positively
  41. Say what you want; be specific
  42. Offer Direct Eye Contact
  43. Communicate the daily routine
  44. H to O is everyday
  45. Vocal
  46. Be the solution
  47. Ask questions
  48. Always give people more than you expect to get
  49. What words can we use to show others we care?