Always givepeople morethan youexpect to getExceedExpectationsThinkbefore youe-mail, post,tweet, etc.CheckonresidentsDon'targueKnock,Stop,ListenCareHow Can IHelp You?Caring isalways inseasonCustomerServiceExpressyourselfpositivelySmileGo theExtraMileSpeakforYourselfThere isno I inTeamWhen wework as ateameveryonewinsEachsentencemustinclude "I"DemonstrateProfessionalisnUse IStatementsUseempathyTend topersonalitemsTakePersonalResposibilityShowthat wecareSay whatyou want;bespecificWhat wordscan we useto showothers wecare?VisualOfferDirect EyeContactH to O isforeveryoneFollowupGreetfamily/visitorsby nameAsk forfeedbackAskquestionsThinkbeforeyou speakActivelyListenBegin eachsentencewith "what"or "how"BePositiveVocalBe non-judgementalBe thesolutionVerbalH to O iseverydayCommunicatethe dailyroutineForm agoodimpressionYes ICan!It's alwaystime to dowhat'srightBecommittedCommuniationHappytoObligeIs thereanythingelse I cando?Always givepeople morethan youexpect to getExceedExpectationsThinkbefore youe-mail, post,tweet, etc.CheckonresidentsDon'targueKnock,Stop,ListenCareHow Can IHelp You?Caring isalways inseasonCustomerServiceExpressyourselfpositivelySmileGo theExtraMileSpeakforYourselfThere isno I inTeamWhen wework as ateameveryonewinsEachsentencemustinclude "I"DemonstrateProfessionalisnUse IStatementsUseempathyTend topersonalitemsTakePersonalResposibilityShowthat wecareSay whatyou want;bespecificWhat wordscan we useto showothers wecare?VisualOfferDirect EyeContactH to O isforeveryoneFollowupGreetfamily/visitorsby nameAsk forfeedbackAskquestionsThinkbeforeyou speakActivelyListenBegin eachsentencewith "what"or "how"BePositiveVocalBe non-judgementalBe thesolutionVerbalH to O iseverydayCommunicatethe dailyroutineForm agoodimpressionYes ICan!It's alwaystime to dowhat'srightBecommittedCommuniationHappytoObligeIs thereanythingelse I cando?

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always give people more than you expect to get
  2. Exceed Expectations
  3. Think before you e-mail, post, tweet, etc.
  4. Check on residents
  5. Don't argue
  6. Knock, Stop, Listen
  7. Care
  8. How Can I Help You?
  9. Caring is always in season
  10. Customer Service
  11. Express yourself positively
  12. Smile
  13. Go the Extra Mile
  14. Speak for Yourself
  15. There is no I in Team
  16. When we work as a team everyone wins
  17. Each sentence must include "I"
  18. Demonstrate Professionalisn
  19. Use I Statements
  20. Use empathy
  21. Tend to personal items
  22. Take Personal Resposibility
  23. Show that we care
  24. Say what you want; be specific
  25. What words can we use to show others we care?
  26. Visual
  27. Offer Direct Eye Contact
  28. H to O is for everyone
  29. Follow up
  30. Greet family/visitors by name
  31. Ask for feedback
  32. Ask questions
  33. Think before you speak
  34. Actively Listen
  35. Begin each sentence with "what" or "how"
  36. Be Positive
  37. Vocal
  38. Be non- judgemental
  39. Be the solution
  40. Verbal
  41. H to O is everyday
  42. Communicate the daily routine
  43. Form a good impression
  44. Yes I Can!
  45. It's always time to do what's right
  46. Be committed
  47. Communiation
  48. Happy to Oblige
  49. Is there anything else I can do?