Yes ICan!OfferDirect EyeContactBe non-judgementalTakePersonalResposibilitySpeakforYourselfSmileVerbalH to O isforeveryoneAlways givepeople morethan youexpect to getAskquestionsWhat wordscan we useto showothers wecare?ExpressyourselfpositivelyGreetfamily/visitorsby nameCheckonresidentsVisualThinkbeforeyou speakSay whatyou want;bespecificH to O iseverydayForm agoodimpressionActivelyListenTend topersonalitemsCommuniationBe thesolutionIt's alwaystime to dowhat'srightCareThinkbefore youe-mail, post,tweet, etc.Communicatethe dailyroutineDon'targueFollowupBegin eachsentencewith "what"or "how"Use IStatementsVocalAsk forfeedbackEachsentencemustinclude "I"DemonstrateProfessionalisnCustomerServiceWhen wework as ateameveryonewinsBePositiveExceedExpectationsUseempathyShowthat wecareKnock,Stop,ListenCaring isalways inseasonHow Can IHelp You?HappytoObligeBecommittedThere isno I inTeamGo theExtraMileIs thereanythingelse I cando?Yes ICan!OfferDirect EyeContactBe non-judgementalTakePersonalResposibilitySpeakforYourselfSmileVerbalH to O isforeveryoneAlways givepeople morethan youexpect to getAskquestionsWhat wordscan we useto showothers wecare?ExpressyourselfpositivelyGreetfamily/visitorsby nameCheckonresidentsVisualThinkbeforeyou speakSay whatyou want;bespecificH to O iseverydayForm agoodimpressionActivelyListenTend topersonalitemsCommuniationBe thesolutionIt's alwaystime to dowhat'srightCareThinkbefore youe-mail, post,tweet, etc.Communicatethe dailyroutineDon'targueFollowupBegin eachsentencewith "what"or "how"Use IStatementsVocalAsk forfeedbackEachsentencemustinclude "I"DemonstrateProfessionalisnCustomerServiceWhen wework as ateameveryonewinsBePositiveExceedExpectationsUseempathyShowthat wecareKnock,Stop,ListenCaring isalways inseasonHow Can IHelp You?HappytoObligeBecommittedThere isno I inTeamGo theExtraMileIs thereanythingelse I cando?

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Yes I Can!
  2. Offer Direct Eye Contact
  3. Be non- judgemental
  4. Take Personal Resposibility
  5. Speak for Yourself
  6. Smile
  7. Verbal
  8. H to O is for everyone
  9. Always give people more than you expect to get
  10. Ask questions
  11. What words can we use to show others we care?
  12. Express yourself positively
  13. Greet family/visitors by name
  14. Check on residents
  15. Visual
  16. Think before you speak
  17. Say what you want; be specific
  18. H to O is everyday
  19. Form a good impression
  20. Actively Listen
  21. Tend to personal items
  22. Communiation
  23. Be the solution
  24. It's always time to do what's right
  25. Care
  26. Think before you e-mail, post, tweet, etc.
  27. Communicate the daily routine
  28. Don't argue
  29. Follow up
  30. Begin each sentence with "what" or "how"
  31. Use I Statements
  32. Vocal
  33. Ask for feedback
  34. Each sentence must include "I"
  35. Demonstrate Professionalisn
  36. Customer Service
  37. When we work as a team everyone wins
  38. Be Positive
  39. Exceed Expectations
  40. Use empathy
  41. Show that we care
  42. Knock, Stop, Listen
  43. Caring is always in season
  44. How Can I Help You?
  45. Happy to Oblige
  46. Be committed
  47. There is no I in Team
  48. Go the Extra Mile
  49. Is there anything else I can do?