ExpressyourselfpositivelyWhen wework as ateameveryonewinsDemonstrateProfessionalisnVerbalBegin eachsentencewith "what"or "how"Eachsentencemustinclude "I"CommuniationShowthat wecareH to O isforeveryoneCustomerServiceH to O iseverydayCheckonresidentsWhat wordscan we useto showothers wecare?ExceedExpectationsUse IStatementsThere isno I inTeamActivelyListenAskquestionsFollowupGo theExtraMileAlways givepeople morethan youexpect to getSmileIt's alwaystime to dowhat'srightHappytoObligeCommunicatethe dailyroutineBe non-judgementalYes ICan!UseempathyBecommittedBe thesolutionSpeakforYourselfVisualVocalGreetfamily/visitorsby nameCareSay whatyou want;bespecificKnock,Stop,ListenBePositiveThinkbeforeyou speakHow Can IHelp You?TakePersonalResposibilityIs thereanythingelse I cando?OfferDirect EyeContactTend topersonalitemsCaring isalways inseasonForm agoodimpressionThinkbefore youe-mail, post,tweet, etc.Don'targueAsk forfeedbackExpressyourselfpositivelyWhen wework as ateameveryonewinsDemonstrateProfessionalisnVerbalBegin eachsentencewith "what"or "how"Eachsentencemustinclude "I"CommuniationShowthat wecareH to O isforeveryoneCustomerServiceH to O iseverydayCheckonresidentsWhat wordscan we useto showothers wecare?ExceedExpectationsUse IStatementsThere isno I inTeamActivelyListenAskquestionsFollowupGo theExtraMileAlways givepeople morethan youexpect to getSmileIt's alwaystime to dowhat'srightHappytoObligeCommunicatethe dailyroutineBe non-judgementalYes ICan!UseempathyBecommittedBe thesolutionSpeakforYourselfVisualVocalGreetfamily/visitorsby nameCareSay whatyou want;bespecificKnock,Stop,ListenBePositiveThinkbeforeyou speakHow Can IHelp You?TakePersonalResposibilityIs thereanythingelse I cando?OfferDirect EyeContactTend topersonalitemsCaring isalways inseasonForm agoodimpressionThinkbefore youe-mail, post,tweet, etc.Don'targueAsk forfeedback

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Express yourself positively
  2. When we work as a team everyone wins
  3. Demonstrate Professionalisn
  4. Verbal
  5. Begin each sentence with "what" or "how"
  6. Each sentence must include "I"
  7. Communiation
  8. Show that we care
  9. H to O is for everyone
  10. Customer Service
  11. H to O is everyday
  12. Check on residents
  13. What words can we use to show others we care?
  14. Exceed Expectations
  15. Use I Statements
  16. There is no I in Team
  17. Actively Listen
  18. Ask questions
  19. Follow up
  20. Go the Extra Mile
  21. Always give people more than you expect to get
  22. Smile
  23. It's always time to do what's right
  24. Happy to Oblige
  25. Communicate the daily routine
  26. Be non- judgemental
  27. Yes I Can!
  28. Use empathy
  29. Be committed
  30. Be the solution
  31. Speak for Yourself
  32. Visual
  33. Vocal
  34. Greet family/visitors by name
  35. Care
  36. Say what you want; be specific
  37. Knock, Stop, Listen
  38. Be Positive
  39. Think before you speak
  40. How Can I Help You?
  41. Take Personal Resposibility
  42. Is there anything else I can do?
  43. Offer Direct Eye Contact
  44. Tend to personal items
  45. Caring is always in season
  46. Form a good impression
  47. Think before you e-mail, post, tweet, etc.
  48. Don't argue
  49. Ask for feedback