BecommittedThinkbefore youe-mail, post,tweet, etc.When wework as ateameveryonewinsGo theExtraMileYes ICan!AskquestionsVocalDemonstrateProfessionalisnDon'targueBePositiveHow Can IHelp You?Greetfamily/visitorsby nameEachsentencemustinclude "I"Form agoodimpressionBe non-judgementalShowthat wecareH to O iseverydaySpeakforYourselfVerbalVisualActivelyListenTakePersonalResposibilitySmileCheckonresidentsFollowupThere isno I inTeamTend topersonalitemsBe thesolutionHappytoObligeIs thereanythingelse I cando?Communicatethe dailyroutineExceedExpectationsUse IStatementsH to O isforeveryoneCareSay whatyou want;bespecificCommuniationAsk forfeedbackBegin eachsentencewith "what"or "how"OfferDirect EyeContactThinkbeforeyou speakIt's alwaystime to dowhat'srightCaring isalways inseasonWhat wordscan we useto showothers wecare?UseempathyAlways givepeople morethan youexpect to getExpressyourselfpositivelyCustomerServiceKnock,Stop,ListenBecommittedThinkbefore youe-mail, post,tweet, etc.When wework as ateameveryonewinsGo theExtraMileYes ICan!AskquestionsVocalDemonstrateProfessionalisnDon'targueBePositiveHow Can IHelp You?Greetfamily/visitorsby nameEachsentencemustinclude "I"Form agoodimpressionBe non-judgementalShowthat wecareH to O iseverydaySpeakforYourselfVerbalVisualActivelyListenTakePersonalResposibilitySmileCheckonresidentsFollowupThere isno I inTeamTend topersonalitemsBe thesolutionHappytoObligeIs thereanythingelse I cando?Communicatethe dailyroutineExceedExpectationsUse IStatementsH to O isforeveryoneCareSay whatyou want;bespecificCommuniationAsk forfeedbackBegin eachsentencewith "what"or "how"OfferDirect EyeContactThinkbeforeyou speakIt's alwaystime to dowhat'srightCaring isalways inseasonWhat wordscan we useto showothers wecare?UseempathyAlways givepeople morethan youexpect to getExpressyourselfpositivelyCustomerServiceKnock,Stop,Listen

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be committed
  2. Think before you e-mail, post, tweet, etc.
  3. When we work as a team everyone wins
  4. Go the Extra Mile
  5. Yes I Can!
  6. Ask questions
  7. Vocal
  8. Demonstrate Professionalisn
  9. Don't argue
  10. Be Positive
  11. How Can I Help You?
  12. Greet family/visitors by name
  13. Each sentence must include "I"
  14. Form a good impression
  15. Be non- judgemental
  16. Show that we care
  17. H to O is everyday
  18. Speak for Yourself
  19. Verbal
  20. Visual
  21. Actively Listen
  22. Take Personal Resposibility
  23. Smile
  24. Check on residents
  25. Follow up
  26. There is no I in Team
  27. Tend to personal items
  28. Be the solution
  29. Happy to Oblige
  30. Is there anything else I can do?
  31. Communicate the daily routine
  32. Exceed Expectations
  33. Use I Statements
  34. H to O is for everyone
  35. Care
  36. Say what you want; be specific
  37. Communiation
  38. Ask for feedback
  39. Begin each sentence with "what" or "how"
  40. Offer Direct Eye Contact
  41. Think before you speak
  42. It's always time to do what's right
  43. Caring is always in season
  44. What words can we use to show others we care?
  45. Use empathy
  46. Always give people more than you expect to get
  47. Express yourself positively
  48. Customer Service
  49. Knock, Stop, Listen