VocalH to O isforeveryoneUseempathyH to O iseverydayWhen wework as ateameveryonewinsThinkbeforeyou speakCheckonresidentsCaring isalways inseasonEachsentencemustinclude "I"Showthat wecareGreetfamily/visitorsby nameCommuniationSay whatyou want;bespecificBePositiveBe thesolutionExceedExpectationsAskquestionsTend topersonalitemsActivelyListenWhat wordscan we useto showothers wecare?Don'targueAsk forfeedbackThinkbefore youe-mail, post,tweet, etc.It's alwaystime to dowhat'srightDemonstrateProfessionalisnOfferDirect EyeContactCommunicatethe dailyroutineHappytoObligeSpeakforYourselfVisualYes ICan!CustomerServiceAlways givepeople morethan youexpect to getCareThere isno I inTeamGo theExtraMileHow Can IHelp You?Form agoodimpressionUse IStatementsTakePersonalResposibilityKnock,Stop,ListenBe non-judgementalBecommittedIs thereanythingelse I cando?ExpressyourselfpositivelyVerbalFollowupBegin eachsentencewith "what"or "how"SmileVocalH to O isforeveryoneUseempathyH to O iseverydayWhen wework as ateameveryonewinsThinkbeforeyou speakCheckonresidentsCaring isalways inseasonEachsentencemustinclude "I"Showthat wecareGreetfamily/visitorsby nameCommuniationSay whatyou want;bespecificBePositiveBe thesolutionExceedExpectationsAskquestionsTend topersonalitemsActivelyListenWhat wordscan we useto showothers wecare?Don'targueAsk forfeedbackThinkbefore youe-mail, post,tweet, etc.It's alwaystime to dowhat'srightDemonstrateProfessionalisnOfferDirect EyeContactCommunicatethe dailyroutineHappytoObligeSpeakforYourselfVisualYes ICan!CustomerServiceAlways givepeople morethan youexpect to getCareThere isno I inTeamGo theExtraMileHow Can IHelp You?Form agoodimpressionUse IStatementsTakePersonalResposibilityKnock,Stop,ListenBe non-judgementalBecommittedIs thereanythingelse I cando?ExpressyourselfpositivelyVerbalFollowupBegin eachsentencewith "what"or "how"Smile

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Vocal
  2. H to O is for everyone
  3. Use empathy
  4. H to O is everyday
  5. When we work as a team everyone wins
  6. Think before you speak
  7. Check on residents
  8. Caring is always in season
  9. Each sentence must include "I"
  10. Show that we care
  11. Greet family/visitors by name
  12. Communiation
  13. Say what you want; be specific
  14. Be Positive
  15. Be the solution
  16. Exceed Expectations
  17. Ask questions
  18. Tend to personal items
  19. Actively Listen
  20. What words can we use to show others we care?
  21. Don't argue
  22. Ask for feedback
  23. Think before you e-mail, post, tweet, etc.
  24. It's always time to do what's right
  25. Demonstrate Professionalisn
  26. Offer Direct Eye Contact
  27. Communicate the daily routine
  28. Happy to Oblige
  29. Speak for Yourself
  30. Visual
  31. Yes I Can!
  32. Customer Service
  33. Always give people more than you expect to get
  34. Care
  35. There is no I in Team
  36. Go the Extra Mile
  37. How Can I Help You?
  38. Form a good impression
  39. Use I Statements
  40. Take Personal Resposibility
  41. Knock, Stop, Listen
  42. Be non- judgemental
  43. Be committed
  44. Is there anything else I can do?
  45. Express yourself positively
  46. Verbal
  47. Follow up
  48. Begin each sentence with "what" or "how"
  49. Smile