BePositiveThere isno I inTeamBecommittedAlways givepeople morethan youexpect to getFollowupEachsentencemustinclude "I"Be thesolutionOfferDirect EyeContactBegin eachsentencewith "what"or "how"DemonstrateProfessionalisnTend topersonalitemsWhen wework as ateameveryonewinsHappytoObligeActivelyListenCareKnock,Stop,ListenTakePersonalResposibilityAskquestionsCommunicatethe dailyroutineIs thereanythingelse I cando?Thinkbefore youe-mail, post,tweet, etc.H to O isforeveryoneWhat wordscan we useto showothers wecare?ExpressyourselfpositivelySmileCaring isalways inseasonDon'targueThinkbeforeyou speakForm agoodimpressionGreetfamily/visitorsby nameVocalUseempathyCheckonresidentsSpeakforYourselfVerbalYes ICan!Showthat wecareHow Can IHelp You?Ask forfeedbackExceedExpectationsBe non-judgementalH to O iseverydaySay whatyou want;bespecificGo theExtraMileIt's alwaystime to dowhat'srightCommuniationUse IStatementsVisualCustomerServiceBePositiveThere isno I inTeamBecommittedAlways givepeople morethan youexpect to getFollowupEachsentencemustinclude "I"Be thesolutionOfferDirect EyeContactBegin eachsentencewith "what"or "how"DemonstrateProfessionalisnTend topersonalitemsWhen wework as ateameveryonewinsHappytoObligeActivelyListenCareKnock,Stop,ListenTakePersonalResposibilityAskquestionsCommunicatethe dailyroutineIs thereanythingelse I cando?Thinkbefore youe-mail, post,tweet, etc.H to O isforeveryoneWhat wordscan we useto showothers wecare?ExpressyourselfpositivelySmileCaring isalways inseasonDon'targueThinkbeforeyou speakForm agoodimpressionGreetfamily/visitorsby nameVocalUseempathyCheckonresidentsSpeakforYourselfVerbalYes ICan!Showthat wecareHow Can IHelp You?Ask forfeedbackExceedExpectationsBe non-judgementalH to O iseverydaySay whatyou want;bespecificGo theExtraMileIt's alwaystime to dowhat'srightCommuniationUse IStatementsVisualCustomerService

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be Positive
  2. There is no I in Team
  3. Be committed
  4. Always give people more than you expect to get
  5. Follow up
  6. Each sentence must include "I"
  7. Be the solution
  8. Offer Direct Eye Contact
  9. Begin each sentence with "what" or "how"
  10. Demonstrate Professionalisn
  11. Tend to personal items
  12. When we work as a team everyone wins
  13. Happy to Oblige
  14. Actively Listen
  15. Care
  16. Knock, Stop, Listen
  17. Take Personal Resposibility
  18. Ask questions
  19. Communicate the daily routine
  20. Is there anything else I can do?
  21. Think before you e-mail, post, tweet, etc.
  22. H to O is for everyone
  23. What words can we use to show others we care?
  24. Express yourself positively
  25. Smile
  26. Caring is always in season
  27. Don't argue
  28. Think before you speak
  29. Form a good impression
  30. Greet family/visitors by name
  31. Vocal
  32. Use empathy
  33. Check on residents
  34. Speak for Yourself
  35. Verbal
  36. Yes I Can!
  37. Show that we care
  38. How Can I Help You?
  39. Ask for feedback
  40. Exceed Expectations
  41. Be non- judgemental
  42. H to O is everyday
  43. Say what you want; be specific
  44. Go the Extra Mile
  45. It's always time to do what's right
  46. Communiation
  47. Use I Statements
  48. Visual
  49. Customer Service