AskquestionsBePositiveShowthat wecareSpeakforYourselfForm agoodimpressionIt's alwaystime to dowhat'srightHappytoObligeDon'targueKnock,Stop,ListenTakePersonalResposibilityEachsentencemustinclude "I"BecommittedVisualFollowupGreetfamily/visitorsby nameCommuniationVerbalAsk forfeedbackCustomerServiceExceedExpectationsThere isno I inTeamGo theExtraMileH to O isforeveryoneIs thereanythingelse I cando?Use IStatementsH to O iseverydaySmileCareVocalBe non-judgementalSay whatyou want;bespecificCaring isalways inseasonWhat wordscan we useto showothers wecare?DemonstrateProfessionalisnActivelyListenExpressyourselfpositivelyUseempathyWhen wework as ateameveryonewinsCommunicatethe dailyroutineThinkbeforeyou speakCheckonresidentsTend topersonalitemsHow Can IHelp You?Always givepeople morethan youexpect to getThinkbefore youe-mail, post,tweet, etc.OfferDirect EyeContactBegin eachsentencewith "what"or "how"Yes ICan!Be thesolutionAskquestionsBePositiveShowthat wecareSpeakforYourselfForm agoodimpressionIt's alwaystime to dowhat'srightHappytoObligeDon'targueKnock,Stop,ListenTakePersonalResposibilityEachsentencemustinclude "I"BecommittedVisualFollowupGreetfamily/visitorsby nameCommuniationVerbalAsk forfeedbackCustomerServiceExceedExpectationsThere isno I inTeamGo theExtraMileH to O isforeveryoneIs thereanythingelse I cando?Use IStatementsH to O iseverydaySmileCareVocalBe non-judgementalSay whatyou want;bespecificCaring isalways inseasonWhat wordscan we useto showothers wecare?DemonstrateProfessionalisnActivelyListenExpressyourselfpositivelyUseempathyWhen wework as ateameveryonewinsCommunicatethe dailyroutineThinkbeforeyou speakCheckonresidentsTend topersonalitemsHow Can IHelp You?Always givepeople morethan youexpect to getThinkbefore youe-mail, post,tweet, etc.OfferDirect EyeContactBegin eachsentencewith "what"or "how"Yes ICan!Be thesolution

H to O Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask questions
  2. Be Positive
  3. Show that we care
  4. Speak for Yourself
  5. Form a good impression
  6. It's always time to do what's right
  7. Happy to Oblige
  8. Don't argue
  9. Knock, Stop, Listen
  10. Take Personal Resposibility
  11. Each sentence must include "I"
  12. Be committed
  13. Visual
  14. Follow up
  15. Greet family/visitors by name
  16. Communiation
  17. Verbal
  18. Ask for feedback
  19. Customer Service
  20. Exceed Expectations
  21. There is no I in Team
  22. Go the Extra Mile
  23. H to O is for everyone
  24. Is there anything else I can do?
  25. Use I Statements
  26. H to O is everyday
  27. Smile
  28. Care
  29. Vocal
  30. Be non- judgemental
  31. Say what you want; be specific
  32. Caring is always in season
  33. What words can we use to show others we care?
  34. Demonstrate Professionalisn
  35. Actively Listen
  36. Express yourself positively
  37. Use empathy
  38. When we work as a team everyone wins
  39. Communicate the daily routine
  40. Think before you speak
  41. Check on residents
  42. Tend to personal items
  43. How Can I Help You?
  44. Always give people more than you expect to get
  45. Think before you e-mail, post, tweet, etc.
  46. Offer Direct Eye Contact
  47. Begin each sentence with "what" or "how"
  48. Yes I Can!
  49. Be the solution