CourtesyCulturecommittmentEncourageCandidateCareEnthusiasmCommitmentCollborativeConcernEngagedMaintainFocusTestingAccommodationsApologizeMyPleasureSMILE ...YourCustomercan hear itToneEncouragecareerPatienceScheduleRSAppointmenttimemanagementOnBoardingPrideTeamworkTakeControlof CallUnderstandthe need ofthe callActiveListeningServiceResourcesInnovativeDedicatedSuccessClearLanguage/ No SlangorganizationThank youfor callingMetLifeDentalCSCNamebenefitscustomerPatienceEmpathyQWLTStatedBasedRecapCallNationalRegistrationEmpathyFocusSolutionsTrustclienthonestyDrivenPOCPrometricco-workersGoalAccountabilityAPTCWorldClassOwnershipinvestmentWorldClassServiceservicediversityProactivePrideFollowupasPromisedEthicsSpeakingwithConfidenceEligibilityEngagedresponsibilityPrideProbingQuestionsHIPAACourtesyCulturecommittmentEncourageCandidateCareEnthusiasmCommitmentCollborativeConcernEngagedMaintainFocusTestingAccommodationsApologizeMyPleasureSMILE ...YourCustomercan hear itToneEncouragecareerPatienceScheduleRSAppointmenttimemanagementOnBoardingPrideTeamworkTakeControlof CallUnderstandthe need ofthe callActiveListeningServiceResourcesInnovativeDedicatedSuccessClearLanguage/ No SlangorganizationThank youfor callingMetLifeDentalCSCNamebenefitscustomerPatienceEmpathyQWLTStatedBasedRecapCallNationalRegistrationEmpathyFocusSolutionsTrustclienthonestyDrivenPOCPrometricco-workersGoalAccountabilityAPTCWorldClassOwnershipinvestmentWorldClassServiceservicediversityProactivePrideFollowupasPromisedEthicsSpeakingwithConfidenceEligibilityEngagedresponsibilityPrideProbingQuestionsHIPAA

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Courtesy
  2. Culture
  3. committment
  4. Encourage
  5. Candidate Care
  6. Enthusiasm
  7. Commitment
  8. Collborative
  9. Concern
  10. Engaged
  11. Maintain Focus
  12. Testing Accommodations
  13. Apologize
  14. My Pleasure
  15. SMILE ... Your Customer can hear it
  16. Tone
  17. Encourage
  18. career
  19. Patience
  20. Schedule
  21. RS
  22. Appointment
  23. time management
  24. On Boarding
  25. Pride
  26. Teamwork
  27. Take Control of Call
  28. Understand the need of the call
  29. Active Listening
  30. Service
  31. Resources
  32. Innovative
  33. Dedicated
  34. Success
  35. Clear Language / No Slang
  36. organization
  37. Thank you for calling MetLife Dental
  38. CSC Name
  39. benefits
  40. customer
  41. Patience
  42. Empathy
  43. QWLT
  44. Stated Based
  45. Recap Call
  46. National Registration
  47. Empathy
  48. Focus
  49. Solutions
  50. Trust
  51. client
  52. honesty
  53. Driven
  54. POC
  55. Prometric
  56. co-workers
  57. GoalAccountability
  58. APTC
  59. World Class
  60. Ownership
  61. investment
  62. World Class Service
  63. service
  64. diversity
  65. Proactive
  66. Pride
  67. Followup as Promised
  68. Ethics
  69. Speaking with Confidence
  70. Eligibility
  71. Engaged
  72. responsibility
  73. Pride
  74. Probing Questions
  75. HIPAA