EncourageRSTestingAccommodationsPrometricEngagedRecapCallCommitmentNationalRegistrationCandidateCareStatedBasedCollborativeTakeControlof CallOnBoardingWorldClassServiceTeamworkCultureorganizationcommittmentEthicsServicePatienceSolutionsTrustco-workersEngagedtimemanagementCSCNameSpeakingwithConfidenceEligibilitydiversityProactiveresponsibilityclientFocusEnthusiasmHIPAAEncourageEmpathyCourtesyFollowupasPromisedinvestmentcareerConcernActiveListeningGoalAccountabilityClearLanguage/ No SlanghonestyPrideSuccessPridePridecustomerDedicatedAppointmentWorldClassserviceApologizeEmpathyMaintainFocusUnderstandthe need ofthe callSMILE ...YourCustomercan hear itToneInnovativeScheduleAPTCMyPleasurebenefitsQWLTDrivenOwnershipThank youfor callingMetLifeDentalResourcesPOCPatienceProbingQuestionsEncourageRSTestingAccommodationsPrometricEngagedRecapCallCommitmentNationalRegistrationCandidateCareStatedBasedCollborativeTakeControlof CallOnBoardingWorldClassServiceTeamworkCultureorganizationcommittmentEthicsServicePatienceSolutionsTrustco-workersEngagedtimemanagementCSCNameSpeakingwithConfidenceEligibilitydiversityProactiveresponsibilityclientFocusEnthusiasmHIPAAEncourageEmpathyCourtesyFollowupasPromisedinvestmentcareerConcernActiveListeningGoalAccountabilityClearLanguage/ No SlanghonestyPrideSuccessPridePridecustomerDedicatedAppointmentWorldClassserviceApologizeEmpathyMaintainFocusUnderstandthe need ofthe callSMILE ...YourCustomercan hear itToneInnovativeScheduleAPTCMyPleasurebenefitsQWLTDrivenOwnershipThank youfor callingMetLifeDentalResourcesPOCPatienceProbingQuestions

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage
  2. RS
  3. Testing Accommodations
  4. Prometric
  5. Engaged
  6. Recap Call
  7. Commitment
  8. National Registration
  9. Candidate Care
  10. Stated Based
  11. Collborative
  12. Take Control of Call
  13. On Boarding
  14. World Class Service
  15. Teamwork
  16. Culture
  17. organization
  18. committment
  19. Ethics
  20. Service
  21. Patience
  22. Solutions
  23. Trust
  24. co-workers
  25. Engaged
  26. time management
  27. CSC Name
  28. Speaking with Confidence
  29. Eligibility
  30. diversity
  31. Proactive
  32. responsibility
  33. client
  34. Focus
  35. Enthusiasm
  36. HIPAA
  37. Encourage
  38. Empathy
  39. Courtesy
  40. Followup as Promised
  41. investment
  42. career
  43. Concern
  44. Active Listening
  45. GoalAccountability
  46. Clear Language / No Slang
  47. honesty
  48. Pride
  49. Success
  50. Pride
  51. Pride
  52. customer
  53. Dedicated
  54. Appointment
  55. World Class
  56. service
  57. Apologize
  58. Empathy
  59. Maintain Focus
  60. Understand the need of the call
  61. SMILE ... Your Customer can hear it
  62. Tone
  63. Innovative
  64. Schedule
  65. APTC
  66. My Pleasure
  67. benefits
  68. QWLT
  69. Driven
  70. Ownership
  71. Thank you for calling MetLife Dental
  72. Resources
  73. POC
  74. Patience
  75. Probing Questions