(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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• Updated a lienholder
• Reached out to partner
* Resolved a UW cancel or NRNL
• -Get 3 voicemails in a row for outbound
FCRA read
* Went above and beyond
• Said something kind to a co-worker
• Non Renewal for each company
• Read FCRA
• Followed through, followed up on a policy.
*Thank you for being a preferred customer.
Binding Script read
• Helped out a worker !
Show empathy
• Did the customer call us back? For the love of EVERYTHING that is good, it never gets filled in
• Audited your work items in SP
• Shared your knowledge with a peer
• Acknowledge TRT
• Binding Restrictions
• Made a policy change
• Requested a Docusign be completed
* Explained coverage(s)
* Helped with unrealized need
• PCC Rocks
Own the call
• Save a Home
* Made decision to refer to Agt vs APQ
• Said “ Thank you for calling providing that information”.
• Sell a ASI Renters
• Found an item in SP that’s a duplicate or the insured already called in before we called/emailed.
Offered a package
Read binding script
Offer to requote auto if existing customer is breaking even on an APQ
* Received a compliment from caller.
• Not clocking out until 8….(staying logged in until end of shift)
• -Offer an additional policy to a monoline insured
• UW Cancels for each Company
Reviewed coverages
• -Get 3 human answers in a row for outbound
Offered water backup
Outbound call
Valued/preferred customer
Cross sell Monoline customers
• -Service someone with the same name as a celebrity or fictional character
• Called NI to discuss after a call review was completed.
• Fixed a peer’s SP item or policy note
Go to QBE Policy to get UWC or NR details
• Bonus – Details of a call you are most proud of.
• Identified an error, corrected it.
• Said “ since I have you on the phone, would you like to discuss your auto.
• Offered a policy review on Auto
* Saved a customer
* Assisted on auto or offered
• Any kind of PCC worker. In house fax, helped someone with a guideline, Did a call out for someone, etc I helped a PCC REP SPACE
