Offeredwaterbackup* Receivedacomplimentfrom caller.* Resolveda UWcancel orNRNL* Assistedon auto oroffered• Any kind of PCCworker. In house fax,helped someone witha guideline, Did a callout for someone, etc Ihelped a PCC REPSPACECross sellMonolinecustomers• -Offer anadditionalpolicy to amonolineinsuredOwnthe call• Not clockingout until 8….(stayinglogged in untilend of shift)• Identifiedan error,correctedit.Reviewedcoverages•SONL• ReadFCRA• SubmitTimesheet.Readbindingscript* Explainedcoverage(s)• UWCancelsfor eachCompany• Saidsomethingkind to aco-worker*Thank youfor being apreferredcustomer.Alertcustomerof recordedline* Wentabove andbeyondOffer to requoteauto if existingcustomer isbreaking evenon an APQOutboundcall• NonRenewalfor eachcompanyValued/preferredcustomer• PCCRocks• Sharedyourknowledgewith a peer• Offereda policyreview onAuto•AcknowledgeTRT• Auditedyour workitems inSP• Said “ Thankyou for callingproviding thatinformation”.• Called NI todiscuss aftera call reviewwascompleted.BindingScriptread•Receiveda misroute* SavedacustomerShowempathy•PreferredCustomer* Helpedwithunrealizedneed• Sell aASIRenters• Helpedout aworker !• -Servicesomeone withthe same nameas a celebrity orfictionalcharacterGo to QBEPolicy to getUWC or NRdetails• Bonus –Details of acall you aremost proudof.* Madedecision torefer to Agtvs APQ• SaveaHomeFCRAread• Found an item inSP that’s aduplicate or theinsured alreadycalled in beforewe called/emailed.• Madea policychange• Followedthrough,followed upon a policy.• -Get 3voicemailsin a row foroutbound• BindingRestrictions• -Get 3humananswers in arow foroutbound• Requesteda Docusignbecompleted• Fixed apeer’s SPitem orpolicy noteOfferedapackage• Reachedout topartner• Updatedalienholder• Said “ since Ihave you on thephone, wouldyou like todiscuss yourauto.• Did the customercall us back? For thelove ofEVERYTHING thatis good, it never getsfilled inOfferedwaterbackup* Receivedacomplimentfrom caller.* Resolveda UWcancel orNRNL* Assistedon auto oroffered• Any kind of PCCworker. In house fax,helped someone witha guideline, Did a callout for someone, etc Ihelped a PCC REPSPACECross sellMonolinecustomers• -Offer anadditionalpolicy to amonolineinsuredOwnthe call• Not clockingout until 8….(stayinglogged in untilend of shift)• Identifiedan error,correctedit.Reviewedcoverages•SONL• ReadFCRA• SubmitTimesheet.Readbindingscript* Explainedcoverage(s)• UWCancelsfor eachCompany• Saidsomethingkind to aco-worker*Thank youfor being apreferredcustomer.Alertcustomerof recordedline* Wentabove andbeyondOffer to requoteauto if existingcustomer isbreaking evenon an APQOutboundcall• NonRenewalfor eachcompanyValued/preferredcustomer• PCCRocks• Sharedyourknowledgewith a peer• Offereda policyreview onAuto•AcknowledgeTRT• Auditedyour workitems inSP• Said “ Thankyou for callingproviding thatinformation”.• Called NI todiscuss aftera call reviewwascompleted.BindingScriptread•Receiveda misroute* SavedacustomerShowempathy•PreferredCustomer* Helpedwithunrealizedneed• Sell aASIRenters• Helpedout aworker !• -Servicesomeone withthe same nameas a celebrity orfictionalcharacterGo to QBEPolicy to getUWC or NRdetails• Bonus –Details of acall you aremost proudof.* Madedecision torefer to Agtvs APQ• SaveaHomeFCRAread• Found an item inSP that’s aduplicate or theinsured alreadycalled in beforewe called/emailed.• Madea policychange• Followedthrough,followed upon a policy.• -Get 3voicemailsin a row foroutbound• BindingRestrictions• -Get 3humananswers in arow foroutbound• Requesteda Docusignbecompleted• Fixed apeer’s SPitem orpolicy noteOfferedapackage• Reachedout topartner• Updatedalienholder• Said “ since Ihave you on thephone, wouldyou like todiscuss yourauto.• Did the customercall us back? For thelove ofEVERYTHING thatis good, it never getsfilled in

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered water backup
  2. * Received a compliment from caller.
  3. * Resolved a UW cancel or NRNL
  4. * Assisted on auto or offered
  5. • Any kind of PCC worker. In house fax, helped someone with a guideline, Did a call out for someone, etc I helped a PCC REP SPACE
  6. Cross sell Monoline customers
  7. • -Offer an additional policy to a monoline insured
  8. Own the call
  9. • Not clocking out until 8….(staying logged in until end of shift)
  10. • Identified an error, corrected it.
  11. Reviewed coverages
  12. • SONL
  13. • Read FCRA
  14. • Submit Timesheet.
  15. Read binding script
  16. * Explained coverage(s)
  17. • UW Cancels for each Company
  18. • Said something kind to a co-worker
  19. *Thank you for being a preferred customer.
  20. Alert customer of recorded line
  21. * Went above and beyond
  22. Offer to requote auto if existing customer is breaking even on an APQ
  23. Outbound call
  24. • Non Renewal for each company
  25. Valued/preferred customer
  26. • PCC Rocks
  27. • Shared your knowledge with a peer
  28. • Offered a policy review on Auto
  29. • Acknowledge TRT
  30. • Audited your work items in SP
  31. • Said “ Thank you for calling providing that information”.
  32. • Called NI to discuss after a call review was completed.
  33. Binding Script read
  34. • Received a misroute
  35. * Saved a customer
  36. Show empathy
  37. • Preferred Customer
  38. * Helped with unrealized need
  39. • Sell a ASI Renters
  40. • Helped out a worker !
  41. • -Service someone with the same name as a celebrity or fictional character
  42. Go to QBE Policy to get UWC or NR details
  43. • Bonus – Details of a call you are most proud of.
  44. * Made decision to refer to Agt vs APQ
  45. • Save a Home
  46. FCRA read
  47. • Found an item in SP that’s a duplicate or the insured already called in before we called/emailed.
  48. • Made a policy change
  49. • Followed through, followed up on a policy.
  50. • -Get 3 voicemails in a row for outbound
  51. • Binding Restrictions
  52. • -Get 3 human answers in a row for outbound
  53. • Requested a Docusign be completed
  54. • Fixed a peer’s SP item or policy note
  55. Offered a package
  56. • Reached out to partner
  57. • Updated a lienholder
  58. • Said “ since I have you on the phone, would you like to discuss your auto.
  59. • Did the customer call us back? For the love of EVERYTHING that is good, it never gets filled in