Showempathy* Resolveda UWcancel orNRNLReadbindingscript• Did the customercall us back? For thelove ofEVERYTHING thatis good, it never getsfilled in•Receiveda misrouteBindingScriptread•SONLOfferedwaterbackupGo to QBEPolicy to getUWC or NRdetails• -Get 3voicemailsin a row foroutbound• Updatedalienholder• -Get 3humananswers in arow foroutbound• Bonus –Details of acall you aremost proudof.• Said “ since Ihave you on thephone, wouldyou like todiscuss yourauto.• Fixed apeer’s SPitem orpolicy noteOfferedapackage* Madedecision torefer to Agtvs APQ• Said “ Thankyou for callingproviding thatinformation”.• Saidsomethingkind to aco-worker•PreferredCustomer• Found an item inSP that’s aduplicate or theinsured alreadycalled in beforewe called/emailed.•AcknowledgeTRT• Not clockingout until 8….(stayinglogged in untilend of shift)• Reachedout topartner• Requesteda Docusignbecompleted• SaveaHome• PCCRocks• -Servicesomeone withthe same nameas a celebrity orfictionalcharacterValued/preferredcustomer• Any kind of PCCworker. In house fax,helped someone witha guideline, Did a callout for someone, etc Ihelped a PCC REPSPACE• SubmitTimesheet.* Savedacustomer* Wentabove andbeyond• Madea policychange• Called NI todiscuss aftera call reviewwascompleted.Offer to requoteauto if existingcustomer isbreaking evenon an APQ• Sell aASIRenters* Explainedcoverage(s)Ownthe callAlertcustomerof recordedline• UWCancelsfor eachCompany• ReadFCRA• Offereda policyreview onAutoReviewedcoverages• Helpedout aworker !• Auditedyour workitems inSP• Identifiedan error,correctedit.Outboundcall* Receivedacomplimentfrom caller.• Followedthrough,followed upon a policy.* Helpedwithunrealizedneed• BindingRestrictions• -Offer anadditionalpolicy to amonolineinsured*Thank youfor being apreferredcustomer.• NonRenewalfor eachcompany• Sharedyourknowledgewith a peerFCRAreadCross sellMonolinecustomers* Assistedon auto orofferedShowempathy* Resolveda UWcancel orNRNLReadbindingscript• Did the customercall us back? For thelove ofEVERYTHING thatis good, it never getsfilled in•Receiveda misrouteBindingScriptread•SONLOfferedwaterbackupGo to QBEPolicy to getUWC or NRdetails• -Get 3voicemailsin a row foroutbound• Updatedalienholder• -Get 3humananswers in arow foroutbound• Bonus –Details of acall you aremost proudof.• Said “ since Ihave you on thephone, wouldyou like todiscuss yourauto.• Fixed apeer’s SPitem orpolicy noteOfferedapackage* Madedecision torefer to Agtvs APQ• Said “ Thankyou for callingproviding thatinformation”.• Saidsomethingkind to aco-worker•PreferredCustomer• Found an item inSP that’s aduplicate or theinsured alreadycalled in beforewe called/emailed.•AcknowledgeTRT• Not clockingout until 8….(stayinglogged in untilend of shift)• Reachedout topartner• Requesteda Docusignbecompleted• SaveaHome• PCCRocks• -Servicesomeone withthe same nameas a celebrity orfictionalcharacterValued/preferredcustomer• Any kind of PCCworker. In house fax,helped someone witha guideline, Did a callout for someone, etc Ihelped a PCC REPSPACE• SubmitTimesheet.* Savedacustomer* Wentabove andbeyond• Madea policychange• Called NI todiscuss aftera call reviewwascompleted.Offer to requoteauto if existingcustomer isbreaking evenon an APQ• Sell aASIRenters* Explainedcoverage(s)Ownthe callAlertcustomerof recordedline• UWCancelsfor eachCompany• ReadFCRA• Offereda policyreview onAutoReviewedcoverages• Helpedout aworker !• Auditedyour workitems inSP• Identifiedan error,correctedit.Outboundcall* Receivedacomplimentfrom caller.• Followedthrough,followed upon a policy.* Helpedwithunrealizedneed• BindingRestrictions• -Offer anadditionalpolicy to amonolineinsured*Thank youfor being apreferredcustomer.• NonRenewalfor eachcompany• Sharedyourknowledgewith a peerFCRAreadCross sellMonolinecustomers* Assistedon auto oroffered

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show empathy
  2. * Resolved a UW cancel or NRNL
  3. Read binding script
  4. • Did the customer call us back? For the love of EVERYTHING that is good, it never gets filled in
  5. • Received a misroute
  6. Binding Script read
  7. • SONL
  8. Offered water backup
  9. Go to QBE Policy to get UWC or NR details
  10. • -Get 3 voicemails in a row for outbound
  11. • Updated a lienholder
  12. • -Get 3 human answers in a row for outbound
  13. • Bonus – Details of a call you are most proud of.
  14. • Said “ since I have you on the phone, would you like to discuss your auto.
  15. • Fixed a peer’s SP item or policy note
  16. Offered a package
  17. * Made decision to refer to Agt vs APQ
  18. • Said “ Thank you for calling providing that information”.
  19. • Said something kind to a co-worker
  20. • Preferred Customer
  21. • Found an item in SP that’s a duplicate or the insured already called in before we called/emailed.
  22. • Acknowledge TRT
  23. • Not clocking out until 8….(staying logged in until end of shift)
  24. • Reached out to partner
  25. • Requested a Docusign be completed
  26. • Save a Home
  27. • PCC Rocks
  28. • -Service someone with the same name as a celebrity or fictional character
  29. Valued/preferred customer
  30. • Any kind of PCC worker. In house fax, helped someone with a guideline, Did a call out for someone, etc I helped a PCC REP SPACE
  31. • Submit Timesheet.
  32. * Saved a customer
  33. * Went above and beyond
  34. • Made a policy change
  35. • Called NI to discuss after a call review was completed.
  36. Offer to requote auto if existing customer is breaking even on an APQ
  37. • Sell a ASI Renters
  38. * Explained coverage(s)
  39. Own the call
  40. Alert customer of recorded line
  41. • UW Cancels for each Company
  42. • Read FCRA
  43. • Offered a policy review on Auto
  44. Reviewed coverages
  45. • Helped out a worker !
  46. • Audited your work items in SP
  47. • Identified an error, corrected it.
  48. Outbound call
  49. * Received a compliment from caller.
  50. • Followed through, followed up on a policy.
  51. * Helped with unrealized need
  52. • Binding Restrictions
  53. • -Offer an additional policy to a monoline insured
  54. *Thank you for being a preferred customer.
  55. • Non Renewal for each company
  56. • Shared your knowledge with a peer
  57. FCRA read
  58. Cross sell Monoline customers
  59. * Assisted on auto or offered