DISCOVERIS HERETOHELP YOUNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHAT WOULDBEFRUSTERATINGAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOasoudhIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.PROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYS2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEOutgoing limitis $250,000per 30-dayrolling periodfor eachsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhGENERALFAX LINE-801-996-2682NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTI will bemore thanglad/ happyto assistyouasoudhaTHANKYOU FORYOURTIMETODAYoasudhasodhaaossudhasodhaoshdaosuhdaosdhTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ROUTINGNUMBER031100649MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADBE YOUBOOBOOTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BECONFIDENTDISCOVERIS HERETOHELP YOUNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHAT WOULDBEFRUSTERATINGAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOasoudhIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.PROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYS2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEOutgoing limitis $250,000per 30-dayrolling periodfor eachsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhGENERALFAX LINE-801-996-2682NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTI will bemore thanglad/ happyto assistyouasoudhaTHANKYOU FORYOURTIMETODAYoasudhasodhaaossudhasodhaoshdaosuhdaosdhTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ROUTINGNUMBER031100649MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADBE YOUBOOBOOTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BECONFIDENT

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. DISCOVER IS HERE TO HELP YOU
  2. NO MORE THAT 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  3. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  4. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  5. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  6. THAT WOULD BE FRUSTERATING
  7. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  8. asoudh
  9. Incoming limit is $250,000 per 30-day rolling period for each Account Center registered owner, per Account.
  10. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  11. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  12. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  13. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  14. Outgoing limit is $250,000 per 30-day rolling period for each
  15. souhdaosudha odaosudh aosudh aousdh asoudh aosd hasodh asoudh asoudhasodh aousdhaousdh oadsh a soud hasodh
  16. GENERAL FAX LINE-801-996-2682
  17. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  18. I will be more than glad/ happy to assist you
  19. asoudha
  20. THANK YOU FOR YOUR TIME TODAY
  21. oasudhasod ha
  22. aossudhasod haoshdaosuhd aosdh
  23. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  24. ROUTING NUMBER 031100649
  25. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  26. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  27. BE YOU BOO BOO
  28. THANK YOU FOR CHOOSING TO INVEST WITH DISCOVER
  29. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  30. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  31. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  32. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  33. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  34. BE CONFIDENT