DISCOVERIS HERETOHELP YOUNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHAT WOULDBEFRUSTERATINGAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLODISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSasoudhaTHANKYOU FORYOURTIMETODAYONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ROUTINGNUMBER0311006492ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILI will bemore thanglad/ happyto assistyouNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BE YOUBOOBOOOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEoasudhasodhaaossudhasodhaoshdaosuhdaosdhBECONFIDENTSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADGENERALFAX LINE-801-996-2682GET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLasoudhOutgoing limitis $250,000per 30-dayrolling periodfor eachTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDISCOVERIS HERETOHELP YOUNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHAT WOULDBEFRUSTERATINGAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLODISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSasoudhaTHANKYOU FORYOURTIMETODAYONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ROUTINGNUMBER0311006492ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILI will bemore thanglad/ happyto assistyouNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BE YOUBOOBOOOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEoasudhasodhaaossudhasodhaoshdaosuhdaosdhBECONFIDENTSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADGENERALFAX LINE-801-996-2682GET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLasoudhOutgoing limitis $250,000per 30-dayrolling periodfor eachTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUND

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DISCOVER IS HERE TO HELP YOU
  2. NO MORE THAT 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  3. souhdaosudha odaosudh aosudh aousdh asoudh aosd hasodh asoudh asoudhasodh aousdhaousdh oadsh a soud hasodh
  4. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  5. THAT WOULD BE FRUSTERATING
  6. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  7. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  8. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  9. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  10. asoudha
  11. THANK YOU FOR YOUR TIME TODAY
  12. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  13. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  14. ROUTING NUMBER 031100649
  15. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  16. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  17. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  18. I will be more than glad/ happy to assist you
  19. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  20. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  21. BE YOU BOO BOO
  22. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  23. oasudhasod ha
  24. aossudhasod haoshdaosuhd aosdh
  25. BE CONFIDENT
  26. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  27. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  28. GENERAL FAX LINE-801-996-2682
  29. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  30. asoudh
  31. Outgoing limit is $250,000 per 30-day rolling period for each
  32. THANK YOU FOR CHOOSING TO INVEST WITH DISCOVER
  33. Incoming limit is $250,000 per 30-day rolling period for each Account Center registered owner, per Account.
  34. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND