PROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSasoudhRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.oasudhasodhaBE YOUBOOBOOHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEBECONFIDENTAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEaossudhasodhaoshdaosuhdaosdhGENERALFAX LINE-801-996-2682THE ANNUALPERCENTAGERATE AS OFTODAYIS_________ROUTINGNUMBER031100649ADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodh2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERasoudhaOutgoing limitis $250,000per 30-dayrolling periodfor eachIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.DISCOVERIS HERETOHELP YOUINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THAT WOULDBEFRUSTERATINGTHANKYOU FORYOURTIMETODAYONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDI will bemore thanglad/ happyto assistyouPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSasoudhRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.oasudhasodhaBE YOUBOOBOOHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEBECONFIDENTAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEaossudhasodhaoshdaosuhdaosdhGENERALFAX LINE-801-996-2682THE ANNUALPERCENTAGERATE AS OFTODAYIS_________ROUTINGNUMBER031100649ADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodh2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERasoudhaOutgoing limitis $250,000per 30-dayrolling periodfor eachIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.DISCOVERIS HERETOHELP YOUINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THAT WOULDBEFRUSTERATINGTHANKYOU FORYOURTIMETODAYONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDI will bemore thanglad/ happyto assistyou

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  2. asoudh
  3. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  4. oasudhasod ha
  5. BE YOU BOO BOO
  6. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  7. BE CONFIDENT
  8. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  9. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  10. THANK YOU FOR CHOOSING TO INVEST WITH DISCOVER
  11. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  12. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  13. aossudhasod haoshdaosuhd aosdh
  14. GENERAL FAX LINE-801-996-2682
  15. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  16. ROUTING NUMBER 031100649
  17. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  18. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  19. souhdaosudha odaosudh aosudh aousdh asoudh aosd hasodh asoudh asoudhasodh aousdhaousdh oadsh a soud hasodh
  20. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  21. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  22. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  23. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  24. asoudha
  25. Outgoing limit is $250,000 per 30-day rolling period for each
  26. Incoming limit is $250,000 per 30-day rolling period for each Account Center registered owner, per Account.
  27. DISCOVER IS HERE TO HELP YOU
  28. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  29. THAT WOULD BE FRUSTERATING
  30. THANK YOU FOR YOUR TIME TODAY
  31. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  32. NO MORE THAT 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  33. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  34. I will be more than glad/ happy to assist you