Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDROUTINGNUMBER031100649PROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSGENERALFAX LINE-801-996-2682THE ANNUALPERCENTAGERATE AS OFTODAYIS_________OUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANK YOUFORCHOOSING TOINVEST WITHDISCOVERaossudhasodhaoshdaosuhdaosdhNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIOD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHAT WOULDBEFRUSTERATINGGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLOutgoing limitis $250,000per 30-dayrolling periodfor eachDISCOVERIS HERETOHELP YOUINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258asoudhaBE YOUBOOBOONOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERI will bemore thanglad/ happyto assistyouoasudhasodhaSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERasoudhDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.THANKYOU FORYOURTIMETODAYAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDROUTINGNUMBER031100649PROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSGENERALFAX LINE-801-996-2682THE ANNUALPERCENTAGERATE AS OFTODAYIS_________OUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANK YOUFORCHOOSING TOINVEST WITHDISCOVERaossudhasodhaoshdaosuhdaosdhNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIOD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHAT WOULDBEFRUSTERATINGGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLOutgoing limitis $250,000per 30-dayrolling periodfor eachDISCOVERIS HERETOHELP YOUINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258asoudhaBE YOUBOOBOONOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERI will bemore thanglad/ happyto assistyouoasudhasodhaSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERasoudhDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.THANKYOU FORYOURTIMETODAYAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodh

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  2. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  3. ROUTING NUMBER 031100649
  4. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  5. GENERAL FAX LINE-801-996-2682
  6. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  7. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  8. THANK YOU FOR CHOOSING TO INVEST WITH DISCOVER
  9. aossudhasod haoshdaosuhd aosdh
  10. NO MORE THAT 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  11. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  12. THAT WOULD BE FRUSTERATING
  13. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  14. Outgoing limit is $250,000 per 30-day rolling period for each
  15. DISCOVER IS HERE TO HELP YOU
  16. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  17. asoudha
  18. BE YOU BOO BOO
  19. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  20. BE CONFIDENT
  21. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  22. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  23. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  24. I will be more than glad/ happy to assist you
  25. oasudhasod ha
  26. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  27. asoudh
  28. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  29. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  30. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  31. Incoming limit is $250,000 per 30-day rolling period for each Account Center registered owner, per Account.
  32. THANK YOU FOR YOUR TIME TODAY
  33. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  34. souhdaosudha odaosudh aosudh aousdh asoudh aosd hasodh asoudh asoudhasodh aousdhaousdh oadsh a soud hasodh