2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDISCOVERIS HERETOHELP YOUDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THE ANNUALPERCENTAGERATE AS OFTODAYIS_________Outgoing limitis $250,000per 30-dayrolling periodfor eachGENERALFAX LINE-801-996-2682I will bemore thanglad/ happyto assistyouONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSROUTINGNUMBER031100649THANKYOU FORYOURTIMETODAYADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADasoudhsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERTHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDasoudhaoasudhasodhaIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.INCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBE YOUBOOBOOEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLENO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEBECONFIDENTMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERaossudhasodhaoshdaosuhdaosdhGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALL2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDISCOVERIS HERETOHELP YOUDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THE ANNUALPERCENTAGERATE AS OFTODAYIS_________Outgoing limitis $250,000per 30-dayrolling periodfor eachGENERALFAX LINE-801-996-2682I will bemore thanglad/ happyto assistyouONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSROUTINGNUMBER031100649THANKYOU FORYOURTIMETODAYADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADasoudhsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERTHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDasoudhaoasudhasodhaIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.INCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBE YOUBOOBOOEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLENO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEBECONFIDENTMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERaossudhasodhaoshdaosuhdaosdhGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALL

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  2. DISCOVER IS HERE TO HELP YOU
  3. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  4. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  5. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  6. Outgoing limit is $250,000 per 30-day rolling period for each
  7. GENERAL FAX LINE-801-996-2682
  8. I will be more than glad/ happy to assist you
  9. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  10. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  11. ROUTING NUMBER 031100649
  12. THANK YOU FOR YOUR TIME TODAY
  13. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  14. asoudh
  15. souhdaosudha odaosudh aosudh aousdh asoudh aosd hasodh asoudh asoudhasodh aousdhaousdh oadsh a soud hasodh
  16. THANK YOU FOR CHOOSING TO INVEST WITH DISCOVER
  17. THAT WOULD BE FRUSTERATING
  18. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  19. asoudha
  20. oasudhasod ha
  21. Incoming limit is $250,000 per 30-day rolling period for each Account Center registered owner, per Account.
  22. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  23. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  24. BE YOU BOO BOO
  25. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  26. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  27. NO MORE THAT 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  28. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  29. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  30. BE CONFIDENT
  31. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  32. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  33. aossudhasod haoshdaosuhd aosdh
  34. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL