BECONFIDENTSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMER2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSBE YOUBOOBOOADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhGENERALFAX LINE-801-996-2682Incoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.INCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258Outgoing limitis $250,000per 30-dayrolling periodfor eachaossudhasodhaoshdaosuhdaosdhRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.DISCOVERIS HERETOHELP YOUTHAT WOULDBEFRUSTERATINGONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSROUTINGNUMBER031100649oasudhasodhaDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDasoudhDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERasoudhaPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOU FORYOURTIMETODAYI will bemore thanglad/ happyto assistyouMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANK YOUFORCHOOSING TOINVEST WITHDISCOVERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLBECONFIDENTSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMER2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSBE YOUBOOBOOADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhGENERALFAX LINE-801-996-2682Incoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.INCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258Outgoing limitis $250,000per 30-dayrolling periodfor eachaossudhasodhaoshdaosuhdaosdhRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.DISCOVERIS HERETOHELP YOUTHAT WOULDBEFRUSTERATINGONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSROUTINGNUMBER031100649oasudhasodhaDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDasoudhDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERasoudhaPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOU FORYOURTIMETODAYI will bemore thanglad/ happyto assistyouMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANK YOUFORCHOOSING TOINVEST WITHDISCOVERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALL

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BE CONFIDENT
  2. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  3. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  4. BE YOU BOO BOO
  5. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  6. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  7. souhdaosudha odaosudh aosudh aousdh asoudh aosd hasodh asoudh asoudhasodh aousdhaousdh oadsh a soud hasodh
  8. GENERAL FAX LINE-801-996-2682
  9. Incoming limit is $250,000 per 30-day rolling period for each Account Center registered owner, per Account.
  10. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  11. Outgoing limit is $250,000 per 30-day rolling period for each
  12. aossudhasod haoshdaosuhd aosdh
  13. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  14. DISCOVER IS HERE TO HELP YOU
  15. THAT WOULD BE FRUSTERATING
  16. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  17. ROUTING NUMBER 031100649
  18. oasudhasod ha
  19. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  20. asoudh
  21. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  22. asoudha
  23. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  24. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  25. NO MORE THAT 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  26. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  27. THANK YOU FOR YOUR TIME TODAY
  28. I will be more than glad/ happy to assist you
  29. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  30. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  31. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  32. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  33. THANK YOU FOR CHOOSING TO INVEST WITH DISCOVER
  34. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL