BECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADOutgoing limitis $250,000per 30-dayrolling periodfor eachGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTasoudha2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDaossudhasodhaoshdaosuhdaosdhPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSI will bemore thanglad/ happyto assistyouINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BE YOUBOOBOOTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGENERALFAX LINE-801-996-2682DISCOVERIS HERETOHELP YOUNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.THAT WOULDBEFRUSTERATINGROUTINGNUMBER031100649Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THANKYOU FORYOURTIMETODAYoasudhasodhaasoudhBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADOutgoing limitis $250,000per 30-dayrolling periodfor eachGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLTHANK YOUFORCHOOSING TOINVEST WITHDISCOVERNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTasoudha2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDaossudhasodhaoshdaosuhdaosdhPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSI will bemore thanglad/ happyto assistyouINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BE YOUBOOBOOTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGENERALFAX LINE-801-996-2682DISCOVERIS HERETOHELP YOUNO MORETHAT 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDsouhdaosudhaodaosudh aosudhaousdh asoudh aosdhasodh asoudhasoudhasodhaousdhaousdh oadsh asoud hasodhIncoming limit is$250,000 per 30-day rolling periodfor each AccountCenter registeredowner, perAccount.THAT WOULDBEFRUSTERATINGROUTINGNUMBER031100649Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THANKYOU FORYOURTIMETODAYoasudhasodhaasoudh

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BE CONFIDENT
  2. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  3. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  4. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  5. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  6. Outgoing limit is $250,000 per 30-day rolling period for each
  7. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  8. THANK YOU FOR CHOOSING TO INVEST WITH DISCOVER
  9. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  10. asoudha
  11. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  12. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  13. aossudhasod haoshdaosuhd aosdh
  14. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  15. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  16. I will be more than glad/ happy to assist you
  17. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  18. BE YOU BOO BOO
  19. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  20. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  21. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  22. GENERAL FAX LINE-801-996-2682
  23. DISCOVER IS HERE TO HELP YOU
  24. NO MORE THAT 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  25. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  26. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  27. souhdaosudha odaosudh aosudh aousdh asoudh aosd hasodh asoudh asoudhasodh aousdhaousdh oadsh a soud hasodh
  28. Incoming limit is $250,000 per 30-day rolling period for each Account Center registered owner, per Account.
  29. THAT WOULD BE FRUSTERATING
  30. ROUTING NUMBER 031100649
  31. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  32. THANK YOU FOR YOUR TIME TODAY
  33. oasudhasod ha
  34. asoudh