MentalHealthbenefitWarmtransfer toPharmacyActivecoverageletterDiscussroutinephysicalclaimProviderdirectoryrequestAdd e-mailaddressUpdatephonenumberon fileValidHIPAA 2Aon fileMembergoing outof countryMemberlives inHamburgOrderedID cardsSubmit aGrievanceTele-medicinebenefitContractrequestedMemberlives outof stateTerminatedpolicyPreauthapprovedUrgentCarebenefitAdding anewborninquiryASOgroupQuality ofCarecomplaintSent claimforadjustmentElectronicgroupPCPupdatedMentalHealthbenefitWarmtransfer toPharmacyActivecoverageletterDiscussroutinephysicalclaimProviderdirectoryrequestAdd e-mailaddressUpdatephonenumberon fileValidHIPAA 2Aon fileMembergoing outof countryMemberlives inHamburgOrderedID cardsSubmit aGrievanceTele-medicinebenefitContractrequestedMemberlives outof stateTerminatedpolicyPreauthapprovedUrgentCarebenefitAdding anewborninquiryASOgroupQuality ofCarecomplaintSent claimforadjustmentElectronicgroupPCPupdated

Member Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mental Health benefit
  2. Warm transfer to Pharmacy
  3. Active coverage letter
  4. Discuss routine physical claim
  5. Provider directory request
  6. Add e-mail address
  7. Update phone number on file
  8. Valid HIPAA 2A on file
  9. Member going out of country
  10. Member lives in Hamburg
  11. Ordered ID cards
  12. Submit a Grievance
  13. Tele- medicine benefit
  14. Contract requested
  15. Member lives out of state
  16. Terminated policy
  17. Preauth approved
  18. Urgent Care benefit
  19. Adding a newborn inquiry
  20. ASO group
  21. Quality of Care complaint
  22. Sent claim for adjustment
  23. Electronic group
  24. PCP updated