(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You are placed on hold three times during one call
Helped a user with an EPA resulting in an instant determination
Identified an updated provider's location
Helped a user access clinical questions
Collected an updated fax number
You receive & track positive user sentiment
You hear someone sneeze in the background
You are asked to call back after lunch
You are asked about the weather
Provided an explanation on CMM
You speak with a user with the name of a month or season
You speak with a user with a name spelled with two letters (Ex: CJ)
You thank a user by their first name
You are called 'sir' or 'madam'
Helped a user access an EPA
You hear another phone ringing in the background
You laugh out loud based on positive user interaction
You rescued a PA
Confirmed an approval through an IVR
You speak with a user named Ashley
Ask a user how their day is going
You say "please" and "thank you" during one user interaction
