(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You hear someone sneeze in the background
Identified an updated provider's location
Ask a user how their day is going
You are asked to call back after lunch
You say "please" and "thank you" during one user interaction
You thank a user by their first name
You receive & track positive user sentiment
You are called 'sir' or 'madam'
Helped a user access clinical questions
You are asked about the weather
You are thanked for your patience
You hear another phone ringing in the background
Collected an updated fax number
You speak with a user with the name of a month or season
Confirmed an approval through an IVR
You laugh out loud based on positive user interaction
Helped a user access an EPA
Provided an explanation on CMM
You speak with a user named John
You speak with a user with a name spelled with two letters (Ex: CJ)
You rescued a PA
Helped a user with an EPA resulting in an instant determination
You speak with a user named Ashley
You are placed on hold three times during one call
