You speakwith a usernamedAshleyYou speak witha user with aname spelledwith two letters(Ex: CJ)You arethankedfor yourpatienceHelped auser accessclinicalquestionsAsk auser howtheir dayis goingConfirmedan approvalthrough anIVRYou laugh outloud basedon positiveuserinteractionYou hearanother phoneringing in thebackgroundIdentifiedan updatedprovider'slocationYou areasked tocall backafter lunchYou areplaced onhold threetimes duringone callHelped a userwith an EPAresulting in aninstantdeterminationYou speakwith a userwith the nameof a month orseasonYou receive& trackpositive usersentimentYourescueda PAHelped auseraccess anEPAYou areaskedabout theweatherYou say"please" and"thank you"during one userinteractionYou hearsomeonesneeze in thebackgroundYou speakwith a usernamedJohnYou arecalled 'sir'or'madam'You thanka user bytheir firstnameProvidedanexplanationon CMMCollectedan updatedfax numberYou speakwith a usernamedAshleyYou speak witha user with aname spelledwith two letters(Ex: CJ)You arethankedfor yourpatienceHelped auser accessclinicalquestionsAsk auser howtheir dayis goingConfirmedan approvalthrough anIVRYou laugh outloud basedon positiveuserinteractionYou hearanother phoneringing in thebackgroundIdentifiedan updatedprovider'slocationYou areasked tocall backafter lunchYou areplaced onhold threetimes duringone callHelped a userwith an EPAresulting in aninstantdeterminationYou speakwith a userwith the nameof a month orseasonYou receive& trackpositive usersentimentYourescueda PAHelped auseraccess anEPAYou areaskedabout theweatherYou say"please" and"thank you"during one userinteractionYou hearsomeonesneeze in thebackgroundYou speakwith a usernamedJohnYou arecalled 'sir'or'madam'You thanka user bytheir firstnameProvidedanexplanationon CMMCollectedan updatedfax number

Pod Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. You speak with a user named Ashley
  2. You speak with a user with a name spelled with two letters (Ex: CJ)
  3. You are thanked for your patience
  4. Helped a user access clinical questions
  5. Ask a user how their day is going
  6. Confirmed an approval through an IVR
  7. You laugh out loud based on positive user interaction
  8. You hear another phone ringing in the background
  9. Identified an updated provider's location
  10. You are asked to call back after lunch
  11. You are placed on hold three times during one call
  12. Helped a user with an EPA resulting in an instant determination
  13. You speak with a user with the name of a month or season
  14. You receive & track positive user sentiment
  15. You rescued a PA
  16. Helped a user access an EPA
  17. You are asked about the weather
  18. You say "please" and "thank you" during one user interaction
  19. You hear someone sneeze in the background
  20. You speak with a user named John
  21. You are called 'sir' or 'madam'
  22. You thank a user by their first name
  23. Provided an explanation on CMM
  24. Collected an updated fax number