Confirmedan approvalthrough anIVRYou speakwith a usernamedJohnYou hearsomeonesneeze in thebackgroundYou speakwith a userwith the nameof a month orseasonYou receive& trackpositive usersentimentYou areasked tocall backafter lunchYourescueda PAAsk auser howtheir dayis goingYou hearanother phoneringing in thebackgroundYou say"please" and"thank you"during one userinteractionHelped auser accessclinicalquestionsYou speakwith a usernamedAshleyProvidedanexplanationon CMMYou arecalled 'sir'or'madam'Helped a userwith an EPAresulting in aninstantdeterminationYou laugh outloud basedon positiveuserinteractionCollectedan updatedfax numberYou arethankedfor yourpatienceYou areplaced onhold threetimes duringone callHelped auseraccess anEPAYou speak witha user with aname spelledwith two letters(Ex: CJ)You areaskedabout theweatherIdentifiedan updatedprovider'slocationYou thanka user bytheir firstnameConfirmedan approvalthrough anIVRYou speakwith a usernamedJohnYou hearsomeonesneeze in thebackgroundYou speakwith a userwith the nameof a month orseasonYou receive& trackpositive usersentimentYou areasked tocall backafter lunchYourescueda PAAsk auser howtheir dayis goingYou hearanother phoneringing in thebackgroundYou say"please" and"thank you"during one userinteractionHelped auser accessclinicalquestionsYou speakwith a usernamedAshleyProvidedanexplanationon CMMYou arecalled 'sir'or'madam'Helped a userwith an EPAresulting in aninstantdeterminationYou laugh outloud basedon positiveuserinteractionCollectedan updatedfax numberYou arethankedfor yourpatienceYou areplaced onhold threetimes duringone callHelped auseraccess anEPAYou speak witha user with aname spelledwith two letters(Ex: CJ)You areaskedabout theweatherIdentifiedan updatedprovider'slocationYou thanka user bytheir firstname

Pod Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed an approval through an IVR
  2. You speak with a user named John
  3. You hear someone sneeze in the background
  4. You speak with a user with the name of a month or season
  5. You receive & track positive user sentiment
  6. You are asked to call back after lunch
  7. You rescued a PA
  8. Ask a user how their day is going
  9. You hear another phone ringing in the background
  10. You say "please" and "thank you" during one user interaction
  11. Helped a user access clinical questions
  12. You speak with a user named Ashley
  13. Provided an explanation on CMM
  14. You are called 'sir' or 'madam'
  15. Helped a user with an EPA resulting in an instant determination
  16. You laugh out loud based on positive user interaction
  17. Collected an updated fax number
  18. You are thanked for your patience
  19. You are placed on hold three times during one call
  20. Helped a user access an EPA
  21. You speak with a user with a name spelled with two letters (Ex: CJ)
  22. You are asked about the weather
  23. Identified an updated provider's location
  24. You thank a user by their first name