Customercalls aboutDDOSattack"I just paid mybill but myinternet is notworking yet"BrightHouseQuarantine"I've been onthe phone for2+ hoursalready"CopyrightStrike for"Game ofThrones"You hearMikelaugh"I'm justcalling to seeif youreceived mypacket""Yes I livethere but Ididn't createthe account."Copyrightstrike for"Glass"TWCQuarantineAnylanguage linerequest otherthan SpanishA LifeLockcallA call froma policeofficeran escalationto have apacketmailedACharterAccount.Videogamecopyrightstrike"I got thisemail...somethingaboutcopyright..."InboundwarmtransferCustomerpretending tobe accountholderCall from abusiness'sITdepartmentEmailpasswordwas resetby CDCInternetdisabledwithin 3 hoursof copyrightnotice"How do Ichange myWi-Fipassword?"John bringsin somegoodsmelling foodMisroutedcallSpoofedPhoneNumber"But I'mthe onethat paysthe bill!!!"Collectionsactually gavean acctnumber oraddressTinhatFB freeservicesScam"Do youspeakSpanish?""Can Ispeak with(any agentname)?"Anescalationcall"I want theaccountinformation for theperson that usedmy credit/debitcard.Parentyelling at kidwhile on thephone.Minor at thetime of thefraudulentaccount.AnIDP2Call"I'm trying toqualify for ahouse/car/etc..""Whats thefull addressof thefraudulentaccount?""I've beendoing thisfor years"CalldroppedA callabout aPhishingE-mailYoucompletedat least 10tickets"I'm justgoing tocancel"BlackListing"I didn'tknow thatwas againstthe law.""How couldyou let themuse myinformation!?!""But I own that(videogame/movie/music"Immediatelyasking forsupervisorCustomercalls aboutDDOSattack"I just paid mybill but myinternet is notworking yet"BrightHouseQuarantine"I've been onthe phone for2+ hoursalready"CopyrightStrike for"Game ofThrones"You hearMikelaugh"I'm justcalling to seeif youreceived mypacket""Yes I livethere but Ididn't createthe account."Copyrightstrike for"Glass"TWCQuarantineAnylanguage linerequest otherthan SpanishA LifeLockcallA call froma policeofficeran escalationto have apacketmailedACharterAccount.Videogamecopyrightstrike"I got thisemail...somethingaboutcopyright..."InboundwarmtransferCustomerpretending tobe accountholderCall from abusiness'sITdepartmentEmailpasswordwas resetby CDCInternetdisabledwithin 3 hoursof copyrightnotice"How do Ichange myWi-Fipassword?"John bringsin somegoodsmelling foodMisroutedcallSpoofedPhoneNumber"But I'mthe onethat paysthe bill!!!"Collectionsactually gavean acctnumber oraddressTinhatFB freeservicesScam"Do youspeakSpanish?""Can Ispeak with(any agentname)?"Anescalationcall"I want theaccountinformation for theperson that usedmy credit/debitcard.Parentyelling at kidwhile on thephone.Minor at thetime of thefraudulentaccount.AnIDP2Call"I'm trying toqualify for ahouse/car/etc..""Whats thefull addressof thefraudulentaccount?""I've beendoing thisfor years"CalldroppedA callabout aPhishingE-mailYoucompletedat least 10tickets"I'm justgoing tocancel"BlackListing"I didn'tknow thatwas againstthe law.""How couldyou let themuse myinformation!?!""But I own that(videogame/movie/music"Immediatelyasking forsupervisor

Csoc Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer calls about DDOS attack
  2. "I just paid my bill but my internet is not working yet"
  3. Bright House Quarantine
  4. "I've been on the phone for 2+ hours already"
  5. Copyright Strike for "Game of Thrones"
  6. You hear Mike laugh
  7. "I'm just calling to see if you received my packet"
  8. "Yes I live there but I didn't create the account."
  9. Copyright strike for "Glass"
  10. TWC Quarantine
  11. Any language line request other than Spanish
  12. A Life Lock call
  13. A call from a police officer
  14. an escalation to have a packet mailed
  15. A Charter Account.
  16. Video game copyright strike
  17. "I got this email...something about copyright..."
  18. Inbound warm transfer
  19. Customer pretending to be account holder
  20. Call from a business's IT department
  21. Email password was reset by CDC
  22. Internet disabled within 3 hours of copyright notice
  23. "How do I change my Wi-Fi password?"
  24. John brings in some good smelling food
  25. Misrouted call
  26. Spoofed Phone Number
  27. "But I'm the one that pays the bill!!!"
  28. Collections actually gave an acct number or address
  29. Tin hat
  30. FB free services Scam
  31. "Do you speak Spanish?"
  32. "Can I speak with (any agent name)?"
  33. An escalation call
  34. "I want the account information for the person that used my credit/debit card.
  35. Parent yelling at kid while on the phone.
  36. Minor at the time of the fraudulent account.
  37. An IDP2 Call
  38. "I'm trying to qualify for a house/car/etc.."
  39. "Whats the full address of the fraudulent account?"
  40. "I've been doing this for years"
  41. Call dropped
  42. A call about a Phishing E-mail
  43. You completed at least 10 tickets
  44. "I'm just going to cancel"
  45. Black Listing
  46. "I didn't know that was against the law."
  47. "How could you let them use my information!?!"
  48. "But I own that (video game/movie/music"
  49. Immediately asking for supervisor