Readthrough thestyle guideon the wikiSend arequest toHub JrqueueMark anapproval(call planonly)Extendedhold - 10+minutesUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalRescue- FaxFailureMake agroupedcallTroubleshootan ePA errormessageUse theproceduresdocument tohelp answer aquestion youhaveContributeto yourteams A&ItrackingBlocked -you'vebeen thirdpartiedClear yourqueue -time to takenew keysWork arequestwith 4+duplicatesForm pick -called thepharmacy toverify correctinsurancecoverageRescue -ProviderPAtrainingMake 20outboundcallsLeave aPHIvoicemailRelease arequest tothe appealsteamWork acall informSend arequestto PQWork asponsoredrenewalHelp theuser'renew' arequestMake 40+outboundcallsReadthrough thestyle guideon the wikiSend arequest toHub JrqueueMark anapproval(call planonly)Extendedhold - 10+minutesUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalRescue- FaxFailureMake agroupedcallTroubleshootan ePA errormessageUse theproceduresdocument tohelp answer aquestion youhaveContributeto yourteams A&ItrackingBlocked -you'vebeen thirdpartiedClear yourqueue -time to takenew keysWork arequestwith 4+duplicatesForm pick -called thepharmacy toverify correctinsurancecoverageRescue -ProviderPAtrainingMake 20outboundcallsLeave aPHIvoicemailRelease arequest tothe appealsteamWork acall informSend arequestto PQWork asponsoredrenewalHelp theuser'renew' arequestMake 40+outboundcalls

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read through the style guide on the wiki
  2. Send a request to Hub Jr queue
  3. Mark an approval (call plan only)
  4. Extended hold - 10+ minutes
  5. Utilize slack room for a question
  6. Walk a user through navigating CMM portal
  7. Rescue - Fax Failure
  8. Make a grouped call
  9. Troubleshoot an ePA error message
  10. Use the procedures document to help answer a question you have
  11. Contribute to your teams A&I tracking
  12. Blocked - you've been third partied
  13. Clear your queue - time to take new keys
  14. Work a request with 4+ duplicates
  15. Form pick - called the pharmacy to verify correct insurance coverage
  16. Rescue - Provider PA training
  17. Make 20 outbound calls
  18. Leave a PHI voicemail
  19. Release a request to the appeals team
  20. Work a call in form
  21. Send a request to PQ
  22. Work a sponsored renewal
  23. Help the user 'renew' a request
  24. Make 40+ outbound calls