Blocked -you'vebeen thirdpartiedWork asponsoredrenewalHelp theuser'renew' arequestSend arequest toHub JrqueueWalk a userthroughnavigatingCMM portalMake 20outboundcallsMake agroupedcallRescue- FaxFailureRelease arequest tothe appealsteamContributeto yourteams A&ItrackingMark anapproval(call planonly)Work arequestwith 4+duplicatesWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageTroubleshootan ePA errormessageReadthrough thestyle guideon the wikiMake 40+outboundcallsUse theproceduresdocument tohelp answer aquestion youhaveLeave aPHIvoicemailExtendedhold - 10+minutesClear yourqueue -time to takenew keysUtilizeslackroom for aquestionRescue -ProviderPAtrainingSend arequestto PQBlocked -you'vebeen thirdpartiedWork asponsoredrenewalHelp theuser'renew' arequestSend arequest toHub JrqueueWalk a userthroughnavigatingCMM portalMake 20outboundcallsMake agroupedcallRescue- FaxFailureRelease arequest tothe appealsteamContributeto yourteams A&ItrackingMark anapproval(call planonly)Work arequestwith 4+duplicatesWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageTroubleshootan ePA errormessageReadthrough thestyle guideon the wikiMake 40+outboundcallsUse theproceduresdocument tohelp answer aquestion youhaveLeave aPHIvoicemailExtendedhold - 10+minutesClear yourqueue -time to takenew keysUtilizeslackroom for aquestionRescue -ProviderPAtrainingSend arequestto PQ

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Blocked - you've been third partied
  2. Work a sponsored renewal
  3. Help the user 'renew' a request
  4. Send a request to Hub Jr queue
  5. Walk a user through navigating CMM portal
  6. Make 20 outbound calls
  7. Make a grouped call
  8. Rescue - Fax Failure
  9. Release a request to the appeals team
  10. Contribute to your teams A&I tracking
  11. Mark an approval (call plan only)
  12. Work a request with 4+ duplicates
  13. Work a call in form
  14. Form pick - called the pharmacy to verify correct insurance coverage
  15. Troubleshoot an ePA error message
  16. Read through the style guide on the wiki
  17. Make 40+ outbound calls
  18. Use the procedures document to help answer a question you have
  19. Leave a PHI voicemail
  20. Extended hold - 10+ minutes
  21. Clear your queue - time to take new keys
  22. Utilize slack room for a question
  23. Rescue - Provider PA training
  24. Send a request to PQ