Send arequest toHub JrqueueUse theproceduresdocument tohelp answer aquestion youhaveReadthrough thestyle guideon the wikiBlocked -you'vebeen thirdpartiedTroubleshootan ePA errormessageContributeto yourteams A&ItrackingMake 40+outboundcallsForm pick -called thepharmacy toverify correctinsurancecoverageUtilizeslackroom for aquestionHelp theuser'renew' arequestWalk a userthroughnavigatingCMM portalMake 20outboundcallsClear yourqueue -time to takenew keysRelease arequest tothe appealsteamLeave aPHIvoicemailSend arequestto PQMake agroupedcallExtendedhold - 10+minutesRescue- FaxFailureMark anapproval(call planonly)Rescue -ProviderPAtrainingWork acall informWork arequestwith 4+duplicatesWork asponsoredrenewalSend arequest toHub JrqueueUse theproceduresdocument tohelp answer aquestion youhaveReadthrough thestyle guideon the wikiBlocked -you'vebeen thirdpartiedTroubleshootan ePA errormessageContributeto yourteams A&ItrackingMake 40+outboundcallsForm pick -called thepharmacy toverify correctinsurancecoverageUtilizeslackroom for aquestionHelp theuser'renew' arequestWalk a userthroughnavigatingCMM portalMake 20outboundcallsClear yourqueue -time to takenew keysRelease arequest tothe appealsteamLeave aPHIvoicemailSend arequestto PQMake agroupedcallExtendedhold - 10+minutesRescue- FaxFailureMark anapproval(call planonly)Rescue -ProviderPAtrainingWork acall informWork arequestwith 4+duplicatesWork asponsoredrenewal

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a request to Hub Jr queue
  2. Use the procedures document to help answer a question you have
  3. Read through the style guide on the wiki
  4. Blocked - you've been third partied
  5. Troubleshoot an ePA error message
  6. Contribute to your teams A&I tracking
  7. Make 40+ outbound calls
  8. Form pick - called the pharmacy to verify correct insurance coverage
  9. Utilize slack room for a question
  10. Help the user 'renew' a request
  11. Walk a user through navigating CMM portal
  12. Make 20 outbound calls
  13. Clear your queue - time to take new keys
  14. Release a request to the appeals team
  15. Leave a PHI voicemail
  16. Send a request to PQ
  17. Make a grouped call
  18. Extended hold - 10+ minutes
  19. Rescue - Fax Failure
  20. Mark an approval (call plan only)
  21. Rescue - Provider PA training
  22. Work a call in form
  23. Work a request with 4+ duplicates
  24. Work a sponsored renewal