Walk a userthroughnavigatingCMM portalForm pick -called thepharmacy toverify correctinsurancecoverageTroubleshootan ePA errormessageSend arequest toHub JrqueueRescue- FaxFailureWork asponsoredrenewalExtendedhold - 10+minutesLeave aPHIvoicemailWork acall informSend arequestto PQRescue -ProviderPAtrainingMake 40+outboundcallsContributeto yourteams A&ItrackingRelease arequest tothe appealsteamClear yourqueue -time to takenew keysUtilizeslackroom for aquestionMake agroupedcallWork arequestwith 4+duplicatesMark anapproval(call planonly)Use theproceduresdocument tohelp answer aquestion youhaveMake 20outboundcallsReadthrough thestyle guideon the wikiHelp theuser'renew' arequestBlocked -you'vebeen thirdpartiedWalk a userthroughnavigatingCMM portalForm pick -called thepharmacy toverify correctinsurancecoverageTroubleshootan ePA errormessageSend arequest toHub JrqueueRescue- FaxFailureWork asponsoredrenewalExtendedhold - 10+minutesLeave aPHIvoicemailWork acall informSend arequestto PQRescue -ProviderPAtrainingMake 40+outboundcallsContributeto yourteams A&ItrackingRelease arequest tothe appealsteamClear yourqueue -time to takenew keysUtilizeslackroom for aquestionMake agroupedcallWork arequestwith 4+duplicatesMark anapproval(call planonly)Use theproceduresdocument tohelp answer aquestion youhaveMake 20outboundcallsReadthrough thestyle guideon the wikiHelp theuser'renew' arequestBlocked -you'vebeen thirdpartied

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk a user through navigating CMM portal
  2. Form pick - called the pharmacy to verify correct insurance coverage
  3. Troubleshoot an ePA error message
  4. Send a request to Hub Jr queue
  5. Rescue - Fax Failure
  6. Work a sponsored renewal
  7. Extended hold - 10+ minutes
  8. Leave a PHI voicemail
  9. Work a call in form
  10. Send a request to PQ
  11. Rescue - Provider PA training
  12. Make 40+ outbound calls
  13. Contribute to your teams A&I tracking
  14. Release a request to the appeals team
  15. Clear your queue - time to take new keys
  16. Utilize slack room for a question
  17. Make a grouped call
  18. Work a request with 4+ duplicates
  19. Mark an approval (call plan only)
  20. Use the procedures document to help answer a question you have
  21. Make 20 outbound calls
  22. Read through the style guide on the wiki
  23. Help the user 'renew' a request
  24. Blocked - you've been third partied