Help theuser'renew' arequestUtilizeslackroom for aquestionMake 20outboundcallsClear yourqueue -time to takenew keysRescue -ProviderPAtrainingForm pick -called thepharmacy toverify correctinsurancecoverageWork arequestwith 4+duplicatesBlocked -you'vebeen thirdpartiedMake agroupedcallWork acall informWork asponsoredrenewalSend arequestto PQLeave aPHIvoicemailMake 40+outboundcallsSend arequest toHub JrqueueRescue- FaxFailureReadthrough thestyle guideon the wikiRelease arequest tothe appealsteamTroubleshootan ePA errormessageContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveWalk a userthroughnavigatingCMM portalMark anapproval(call planonly)Extendedhold - 10+minutesHelp theuser'renew' arequestUtilizeslackroom for aquestionMake 20outboundcallsClear yourqueue -time to takenew keysRescue -ProviderPAtrainingForm pick -called thepharmacy toverify correctinsurancecoverageWork arequestwith 4+duplicatesBlocked -you'vebeen thirdpartiedMake agroupedcallWork acall informWork asponsoredrenewalSend arequestto PQLeave aPHIvoicemailMake 40+outboundcallsSend arequest toHub JrqueueRescue- FaxFailureReadthrough thestyle guideon the wikiRelease arequest tothe appealsteamTroubleshootan ePA errormessageContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveWalk a userthroughnavigatingCMM portalMark anapproval(call planonly)Extendedhold - 10+minutes

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help the user 'renew' a request
  2. Utilize slack room for a question
  3. Make 20 outbound calls
  4. Clear your queue - time to take new keys
  5. Rescue - Provider PA training
  6. Form pick - called the pharmacy to verify correct insurance coverage
  7. Work a request with 4+ duplicates
  8. Blocked - you've been third partied
  9. Make a grouped call
  10. Work a call in form
  11. Work a sponsored renewal
  12. Send a request to PQ
  13. Leave a PHI voicemail
  14. Make 40+ outbound calls
  15. Send a request to Hub Jr queue
  16. Rescue - Fax Failure
  17. Read through the style guide on the wiki
  18. Release a request to the appeals team
  19. Troubleshoot an ePA error message
  20. Contribute to your teams A&I tracking
  21. Use the procedures document to help answer a question you have
  22. Walk a user through navigating CMM portal
  23. Mark an approval (call plan only)
  24. Extended hold - 10+ minutes