Leave aPHIvoicemailWork arequestwith 4+duplicatesTroubleshootan ePA errormessageWork acall informSend arequestto PQMark anapproval(call planonly)Rescue -ProviderPAtrainingRescue- FaxFailureForm pick -called thepharmacy toverify correctinsurancecoverageContributeto yourteams A&ItrackingReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalMake 40+outboundcallsRelease arequest tothe appealsteamWork asponsoredrenewalUtilizeslackroom for aquestionMake 20outboundcallsExtendedhold - 10+minutesHelp theuser'renew' arequestClear yourqueue -time to takenew keysMake agroupedcallBlocked -you'vebeen thirdpartiedUse theproceduresdocument tohelp answer aquestion youhaveSend arequest toHub JrqueueLeave aPHIvoicemailWork arequestwith 4+duplicatesTroubleshootan ePA errormessageWork acall informSend arequestto PQMark anapproval(call planonly)Rescue -ProviderPAtrainingRescue- FaxFailureForm pick -called thepharmacy toverify correctinsurancecoverageContributeto yourteams A&ItrackingReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalMake 40+outboundcallsRelease arequest tothe appealsteamWork asponsoredrenewalUtilizeslackroom for aquestionMake 20outboundcallsExtendedhold - 10+minutesHelp theuser'renew' arequestClear yourqueue -time to takenew keysMake agroupedcallBlocked -you'vebeen thirdpartiedUse theproceduresdocument tohelp answer aquestion youhaveSend arequest toHub Jrqueue

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave a PHI voicemail
  2. Work a request with 4+ duplicates
  3. Troubleshoot an ePA error message
  4. Work a call in form
  5. Send a request to PQ
  6. Mark an approval (call plan only)
  7. Rescue - Provider PA training
  8. Rescue - Fax Failure
  9. Form pick - called the pharmacy to verify correct insurance coverage
  10. Contribute to your teams A&I tracking
  11. Read through the style guide on the wiki
  12. Walk a user through navigating CMM portal
  13. Make 40+ outbound calls
  14. Release a request to the appeals team
  15. Work a sponsored renewal
  16. Utilize slack room for a question
  17. Make 20 outbound calls
  18. Extended hold - 10+ minutes
  19. Help the user 'renew' a request
  20. Clear your queue - time to take new keys
  21. Make a grouped call
  22. Blocked - you've been third partied
  23. Use the procedures document to help answer a question you have
  24. Send a request to Hub Jr queue