Clear yourqueue -time to takenew keysContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveForm pick -called thepharmacy toverify correctinsurancecoverageReadthrough thestyle guideon the wikiLeave aPHIvoicemailMark anapproval(call planonly)Make 40+outboundcallsRelease arequest tothe appealsteamWork arequestwith 4+duplicatesWork acall informUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalSend arequestto PQMake agroupedcallMake 20outboundcallsExtendedhold - 10+minutesWork asponsoredrenewalTroubleshootan ePA errormessageBlocked -you'vebeen thirdpartiedSend arequest toHub JrqueueRescue- FaxFailureRescue -ProviderPAtrainingHelp theuser'renew' arequestClear yourqueue -time to takenew keysContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveForm pick -called thepharmacy toverify correctinsurancecoverageReadthrough thestyle guideon the wikiLeave aPHIvoicemailMark anapproval(call planonly)Make 40+outboundcallsRelease arequest tothe appealsteamWork arequestwith 4+duplicatesWork acall informUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalSend arequestto PQMake agroupedcallMake 20outboundcallsExtendedhold - 10+minutesWork asponsoredrenewalTroubleshootan ePA errormessageBlocked -you'vebeen thirdpartiedSend arequest toHub JrqueueRescue- FaxFailureRescue -ProviderPAtrainingHelp theuser'renew' arequest

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear your queue - time to take new keys
  2. Contribute to your teams A&I tracking
  3. Use the procedures document to help answer a question you have
  4. Form pick - called the pharmacy to verify correct insurance coverage
  5. Read through the style guide on the wiki
  6. Leave a PHI voicemail
  7. Mark an approval (call plan only)
  8. Make 40+ outbound calls
  9. Release a request to the appeals team
  10. Work a request with 4+ duplicates
  11. Work a call in form
  12. Utilize slack room for a question
  13. Walk a user through navigating CMM portal
  14. Send a request to PQ
  15. Make a grouped call
  16. Make 20 outbound calls
  17. Extended hold - 10+ minutes
  18. Work a sponsored renewal
  19. Troubleshoot an ePA error message
  20. Blocked - you've been third partied
  21. Send a request to Hub Jr queue
  22. Rescue - Fax Failure
  23. Rescue - Provider PA training
  24. Help the user 'renew' a request