Send arequestto PQWork acall informMake 20outboundcallsMark anapproval(call planonly)Leave aPHIvoicemailMake 40+outboundcallsSend arequest toHub JrqueueClear yourqueue -time to takenew keysWork asponsoredrenewalHelp theuser'renew' arequestForm pick -called thepharmacy toverify correctinsurancecoverageMake agroupedcallUse theproceduresdocument tohelp answer aquestion youhaveUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedReadthrough thestyle guideon the wikiTroubleshootan ePA errormessageContributeto yourteams A&ItrackingRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalRescue -ProviderPAtrainingRescue- FaxFailureExtendedhold - 10+minutesWork arequestwith 4+duplicatesSend arequestto PQWork acall informMake 20outboundcallsMark anapproval(call planonly)Leave aPHIvoicemailMake 40+outboundcallsSend arequest toHub JrqueueClear yourqueue -time to takenew keysWork asponsoredrenewalHelp theuser'renew' arequestForm pick -called thepharmacy toverify correctinsurancecoverageMake agroupedcallUse theproceduresdocument tohelp answer aquestion youhaveUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedReadthrough thestyle guideon the wikiTroubleshootan ePA errormessageContributeto yourteams A&ItrackingRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalRescue -ProviderPAtrainingRescue- FaxFailureExtendedhold - 10+minutesWork arequestwith 4+duplicates

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a request to PQ
  2. Work a call in form
  3. Make 20 outbound calls
  4. Mark an approval (call plan only)
  5. Leave a PHI voicemail
  6. Make 40+ outbound calls
  7. Send a request to Hub Jr queue
  8. Clear your queue - time to take new keys
  9. Work a sponsored renewal
  10. Help the user 'renew' a request
  11. Form pick - called the pharmacy to verify correct insurance coverage
  12. Make a grouped call
  13. Use the procedures document to help answer a question you have
  14. Utilize slack room for a question
  15. Blocked - you've been third partied
  16. Read through the style guide on the wiki
  17. Troubleshoot an ePA error message
  18. Contribute to your teams A&I tracking
  19. Release a request to the appeals team
  20. Walk a user through navigating CMM portal
  21. Rescue - Provider PA training
  22. Rescue - Fax Failure
  23. Extended hold - 10+ minutes
  24. Work a request with 4+ duplicates