Make agroupedcallMake 40+outboundcallsMake 20outboundcallsContributeto yourteams A&ItrackingRescue- FaxFailureRelease arequest tothe appealsteamMark anapproval(call planonly)Send arequestto PQHelp theuser'renew' arequestBlocked -you'vebeen thirdpartiedExtendedhold - 10+minutesLeave aPHIvoicemailClear yourqueue -time to takenew keysRescue -ProviderPAtrainingWork acall informWork arequestwith 4+duplicatesUtilizeslackroom for aquestionReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalWork asponsoredrenewalForm pick -called thepharmacy toverify correctinsurancecoverageSend arequest toHub JrqueueUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageMake agroupedcallMake 40+outboundcallsMake 20outboundcallsContributeto yourteams A&ItrackingRescue- FaxFailureRelease arequest tothe appealsteamMark anapproval(call planonly)Send arequestto PQHelp theuser'renew' arequestBlocked -you'vebeen thirdpartiedExtendedhold - 10+minutesLeave aPHIvoicemailClear yourqueue -time to takenew keysRescue -ProviderPAtrainingWork acall informWork arequestwith 4+duplicatesUtilizeslackroom for aquestionReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalWork asponsoredrenewalForm pick -called thepharmacy toverify correctinsurancecoverageSend arequest toHub JrqueueUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessage

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a grouped call
  2. Make 40+ outbound calls
  3. Make 20 outbound calls
  4. Contribute to your teams A&I tracking
  5. Rescue - Fax Failure
  6. Release a request to the appeals team
  7. Mark an approval (call plan only)
  8. Send a request to PQ
  9. Help the user 'renew' a request
  10. Blocked - you've been third partied
  11. Extended hold - 10+ minutes
  12. Leave a PHI voicemail
  13. Clear your queue - time to take new keys
  14. Rescue - Provider PA training
  15. Work a call in form
  16. Work a request with 4+ duplicates
  17. Utilize slack room for a question
  18. Read through the style guide on the wiki
  19. Walk a user through navigating CMM portal
  20. Work a sponsored renewal
  21. Form pick - called the pharmacy to verify correct insurance coverage
  22. Send a request to Hub Jr queue
  23. Use the procedures document to help answer a question you have
  24. Troubleshoot an ePA error message