Leave aPHIvoicemailWork asponsoredrenewalSend arequest toHub JrqueueBlocked -you'vebeen thirdpartiedForm pick -called thepharmacy toverify correctinsurancecoverageRescue -ProviderPAtrainingRelease arequest tothe appealsteamReadthrough thestyle guideon the wikiUse theproceduresdocument tohelp answer aquestion youhaveMark anapproval(call planonly)Rescue- FaxFailureMake 40+outboundcallsSend arequestto PQWork acall informHelp theuser'renew' arequestTroubleshootan ePA errormessageUtilizeslackroom for aquestionMake agroupedcallClear yourqueue -time to takenew keysMake 20outboundcallsWork arequestwith 4+duplicatesExtendedhold - 10+minutesWalk a userthroughnavigatingCMM portalContributeto yourteams A&ItrackingLeave aPHIvoicemailWork asponsoredrenewalSend arequest toHub JrqueueBlocked -you'vebeen thirdpartiedForm pick -called thepharmacy toverify correctinsurancecoverageRescue -ProviderPAtrainingRelease arequest tothe appealsteamReadthrough thestyle guideon the wikiUse theproceduresdocument tohelp answer aquestion youhaveMark anapproval(call planonly)Rescue- FaxFailureMake 40+outboundcallsSend arequestto PQWork acall informHelp theuser'renew' arequestTroubleshootan ePA errormessageUtilizeslackroom for aquestionMake agroupedcallClear yourqueue -time to takenew keysMake 20outboundcallsWork arequestwith 4+duplicatesExtendedhold - 10+minutesWalk a userthroughnavigatingCMM portalContributeto yourteams A&Itracking

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave a PHI voicemail
  2. Work a sponsored renewal
  3. Send a request to Hub Jr queue
  4. Blocked - you've been third partied
  5. Form pick - called the pharmacy to verify correct insurance coverage
  6. Rescue - Provider PA training
  7. Release a request to the appeals team
  8. Read through the style guide on the wiki
  9. Use the procedures document to help answer a question you have
  10. Mark an approval (call plan only)
  11. Rescue - Fax Failure
  12. Make 40+ outbound calls
  13. Send a request to PQ
  14. Work a call in form
  15. Help the user 'renew' a request
  16. Troubleshoot an ePA error message
  17. Utilize slack room for a question
  18. Make a grouped call
  19. Clear your queue - time to take new keys
  20. Make 20 outbound calls
  21. Work a request with 4+ duplicates
  22. Extended hold - 10+ minutes
  23. Walk a user through navigating CMM portal
  24. Contribute to your teams A&I tracking