Troubleshootan ePA errormessageWork acall informContributeto yourteams A&ItrackingExtendedhold - 10+minutesRelease arequest tothe appealsteamRescue- FaxFailureClear yourqueue -time to takenew keysSend arequestto PQRescue -ProviderPAtrainingLeave aPHIvoicemailUse theproceduresdocument tohelp answer aquestion youhaveMake agroupedcallReadthrough thestyle guideon the wikiBlocked -you'vebeen thirdpartiedSend arequest toHub JrqueueWork asponsoredrenewalMark anapproval(call planonly)Work arequestwith 4+duplicatesUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalMake 20outboundcallsForm pick -called thepharmacy toverify correctinsurancecoverageHelp theuser'renew' arequestMake 40+outboundcallsTroubleshootan ePA errormessageWork acall informContributeto yourteams A&ItrackingExtendedhold - 10+minutesRelease arequest tothe appealsteamRescue- FaxFailureClear yourqueue -time to takenew keysSend arequestto PQRescue -ProviderPAtrainingLeave aPHIvoicemailUse theproceduresdocument tohelp answer aquestion youhaveMake agroupedcallReadthrough thestyle guideon the wikiBlocked -you'vebeen thirdpartiedSend arequest toHub JrqueueWork asponsoredrenewalMark anapproval(call planonly)Work arequestwith 4+duplicatesUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalMake 20outboundcallsForm pick -called thepharmacy toverify correctinsurancecoverageHelp theuser'renew' arequestMake 40+outboundcalls

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Troubleshoot an ePA error message
  2. Work a call in form
  3. Contribute to your teams A&I tracking
  4. Extended hold - 10+ minutes
  5. Release a request to the appeals team
  6. Rescue - Fax Failure
  7. Clear your queue - time to take new keys
  8. Send a request to PQ
  9. Rescue - Provider PA training
  10. Leave a PHI voicemail
  11. Use the procedures document to help answer a question you have
  12. Make a grouped call
  13. Read through the style guide on the wiki
  14. Blocked - you've been third partied
  15. Send a request to Hub Jr queue
  16. Work a sponsored renewal
  17. Mark an approval (call plan only)
  18. Work a request with 4+ duplicates
  19. Utilize slack room for a question
  20. Walk a user through navigating CMM portal
  21. Make 20 outbound calls
  22. Form pick - called the pharmacy to verify correct insurance coverage
  23. Help the user 'renew' a request
  24. Make 40+ outbound calls