Extendedhold - 10+minutesRescue- FaxFailureSend arequest toHub JrqueueMake 40+outboundcallsContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveSend arequestto PQWork arequestwith 4+duplicatesLeave aPHIvoicemailRescue -ProviderPAtrainingTroubleshootan ePA errormessageClear yourqueue -time to takenew keysReadthrough thestyle guideon the wikiMark anapproval(call planonly)Help theuser'renew' arequestWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageRelease arequest tothe appealsteamMake agroupedcallMake 20outboundcallsUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalWork asponsoredrenewalBlocked -you'vebeen thirdpartiedExtendedhold - 10+minutesRescue- FaxFailureSend arequest toHub JrqueueMake 40+outboundcallsContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveSend arequestto PQWork arequestwith 4+duplicatesLeave aPHIvoicemailRescue -ProviderPAtrainingTroubleshootan ePA errormessageClear yourqueue -time to takenew keysReadthrough thestyle guideon the wikiMark anapproval(call planonly)Help theuser'renew' arequestWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageRelease arequest tothe appealsteamMake agroupedcallMake 20outboundcallsUtilizeslackroom for aquestionWalk a userthroughnavigatingCMM portalWork asponsoredrenewalBlocked -you'vebeen thirdpartied

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Extended hold - 10+ minutes
  2. Rescue - Fax Failure
  3. Send a request to Hub Jr queue
  4. Make 40+ outbound calls
  5. Contribute to your teams A&I tracking
  6. Use the procedures document to help answer a question you have
  7. Send a request to PQ
  8. Work a request with 4+ duplicates
  9. Leave a PHI voicemail
  10. Rescue - Provider PA training
  11. Troubleshoot an ePA error message
  12. Clear your queue - time to take new keys
  13. Read through the style guide on the wiki
  14. Mark an approval (call plan only)
  15. Help the user 'renew' a request
  16. Work a call in form
  17. Form pick - called the pharmacy to verify correct insurance coverage
  18. Release a request to the appeals team
  19. Make a grouped call
  20. Make 20 outbound calls
  21. Utilize slack room for a question
  22. Walk a user through navigating CMM portal
  23. Work a sponsored renewal
  24. Blocked - you've been third partied