Work arequestwith 4+duplicatesExtendedhold - 10+minutesRelease arequest tothe appealsteamUtilizeslackroom for aquestionClear yourqueue -time to takenew keysMake agroupedcallRescue -ProviderPAtrainingSend arequestto PQSend arequest toHub JrqueueContributeto yourteams A&ItrackingWork acall informReadthrough thestyle guideon the wikiMake 20outboundcallsHelp theuser'renew' arequestUse theproceduresdocument tohelp answer aquestion youhaveWalk a userthroughnavigatingCMM portalMake 40+outboundcallsMark anapproval(call planonly)Rescue- FaxFailureBlocked -you'vebeen thirdpartiedLeave aPHIvoicemailTroubleshootan ePA errormessageForm pick -called thepharmacy toverify correctinsurancecoverageWork asponsoredrenewalWork arequestwith 4+duplicatesExtendedhold - 10+minutesRelease arequest tothe appealsteamUtilizeslackroom for aquestionClear yourqueue -time to takenew keysMake agroupedcallRescue -ProviderPAtrainingSend arequestto PQSend arequest toHub JrqueueContributeto yourteams A&ItrackingWork acall informReadthrough thestyle guideon the wikiMake 20outboundcallsHelp theuser'renew' arequestUse theproceduresdocument tohelp answer aquestion youhaveWalk a userthroughnavigatingCMM portalMake 40+outboundcallsMark anapproval(call planonly)Rescue- FaxFailureBlocked -you'vebeen thirdpartiedLeave aPHIvoicemailTroubleshootan ePA errormessageForm pick -called thepharmacy toverify correctinsurancecoverageWork asponsoredrenewal

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work a request with 4+ duplicates
  2. Extended hold - 10+ minutes
  3. Release a request to the appeals team
  4. Utilize slack room for a question
  5. Clear your queue - time to take new keys
  6. Make a grouped call
  7. Rescue - Provider PA training
  8. Send a request to PQ
  9. Send a request to Hub Jr queue
  10. Contribute to your teams A&I tracking
  11. Work a call in form
  12. Read through the style guide on the wiki
  13. Make 20 outbound calls
  14. Help the user 'renew' a request
  15. Use the procedures document to help answer a question you have
  16. Walk a user through navigating CMM portal
  17. Make 40+ outbound calls
  18. Mark an approval (call plan only)
  19. Rescue - Fax Failure
  20. Blocked - you've been third partied
  21. Leave a PHI voicemail
  22. Troubleshoot an ePA error message
  23. Form pick - called the pharmacy to verify correct insurance coverage
  24. Work a sponsored renewal