Rescue- FaxFailureMark anapproval(call planonly)Blocked -you'vebeen thirdpartiedForm pick -called thepharmacy toverify correctinsurancecoverageContributeto yourteams A&ItrackingMake 40+outboundcallsClear yourqueue -time to takenew keysMake agroupedcallRelease arequest tothe appealsteamRescue -ProviderPAtrainingReadthrough thestyle guideon the wikiUtilizeslackroom for aquestionWork asponsoredrenewalWalk a userthroughnavigatingCMM portalSend arequestto PQExtendedhold - 10+minutesUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageWork arequestwith 4+duplicatesWork acall informMake 20outboundcallsLeave aPHIvoicemailSend arequest toHub JrqueueHelp theuser'renew' arequestRescue- FaxFailureMark anapproval(call planonly)Blocked -you'vebeen thirdpartiedForm pick -called thepharmacy toverify correctinsurancecoverageContributeto yourteams A&ItrackingMake 40+outboundcallsClear yourqueue -time to takenew keysMake agroupedcallRelease arequest tothe appealsteamRescue -ProviderPAtrainingReadthrough thestyle guideon the wikiUtilizeslackroom for aquestionWork asponsoredrenewalWalk a userthroughnavigatingCMM portalSend arequestto PQExtendedhold - 10+minutesUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageWork arequestwith 4+duplicatesWork acall informMake 20outboundcallsLeave aPHIvoicemailSend arequest toHub JrqueueHelp theuser'renew' arequest

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rescue - Fax Failure
  2. Mark an approval (call plan only)
  3. Blocked - you've been third partied
  4. Form pick - called the pharmacy to verify correct insurance coverage
  5. Contribute to your teams A&I tracking
  6. Make 40+ outbound calls
  7. Clear your queue - time to take new keys
  8. Make a grouped call
  9. Release a request to the appeals team
  10. Rescue - Provider PA training
  11. Read through the style guide on the wiki
  12. Utilize slack room for a question
  13. Work a sponsored renewal
  14. Walk a user through navigating CMM portal
  15. Send a request to PQ
  16. Extended hold - 10+ minutes
  17. Use the procedures document to help answer a question you have
  18. Troubleshoot an ePA error message
  19. Work a request with 4+ duplicates
  20. Work a call in form
  21. Make 20 outbound calls
  22. Leave a PHI voicemail
  23. Send a request to Hub Jr queue
  24. Help the user 'renew' a request