Clear your queue - time to take new keys Contribute to your teams A&I tracking Use the procedures document to help answer a question you have Form pick - called the pharmacy to verify correct insurance coverage Read through the style guide on the wiki Leave a PHI voicemail Mark an approval (call plan only) Make 40+ outbound calls Release a request to the appeals team Work a request with 4+ duplicates Work a call in form Utilize slack room for a question Walk a user through navigating CMM portal Send a request to PQ Make a grouped call Make 20 outbound calls Extended hold - 10+ minutes Work a sponsored renewal Troubleshoot an ePA error message Blocked - you've been third partied Send a request to Hub Jr queue Rescue - Fax Failure Rescue - Provider PA training Help the user 'renew' a request Clear your queue - time to take new keys Contribute to your teams A&I tracking Use the procedures document to help answer a question you have Form pick - called the pharmacy to verify correct insurance coverage Read through the style guide on the wiki Leave a PHI voicemail Mark an approval (call plan only) Make 40+ outbound calls Release a request to the appeals team Work a request with 4+ duplicates Work a call in form Utilize slack room for a question Walk a user through navigating CMM portal Send a request to PQ Make a grouped call Make 20 outbound calls Extended hold - 10+ minutes Work a sponsored renewal Troubleshoot an ePA error message Blocked - you've been third partied Send a request to Hub Jr queue Rescue - Fax Failure Rescue - Provider PA training Help the user 'renew' a request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Clear your queue - time to take new keys
Contribute to your teams A&I tracking
Use the procedures document to help answer a question you have
Form pick - called the pharmacy to verify correct insurance coverage
Read through the style guide on the wiki
Leave a PHI voicemail
Mark an approval (call plan only)
Make 40+ outbound calls
Release a request to the appeals team
Work a request with 4+ duplicates
Work a call in form
Utilize slack room for a question
Walk a user through navigating CMM portal
Send a request to PQ
Make a grouped call
Make 20 outbound calls
Extended hold - 10+ minutes
Work a sponsored renewal
Troubleshoot an ePA error message
Blocked - you've been third partied
Send a request to Hub Jr queue
Rescue - Fax Failure
Rescue - Provider PA training
Help the user 'renew' a request