Work acall informMake 40+outboundcallsWalk a userthroughnavigatingCMM portalUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageRescue- FaxFailureRescue -ProviderPAtrainingWork asponsoredrenewalMark anapproval(call planonly)Form pick -called thepharmacy toverify correctinsurancecoverageHelp theuser'renew' arequestExtendedhold - 10+minutesReadthrough thestyle guideon the wikiWork arequestwith 4+duplicatesSend arequestto PQBlocked -you'vebeen thirdpartiedMake 20outboundcallsSend arequest toHub JrqueueUtilizeslackroom for aquestionMake agroupedcallContributeto yourteams A&ItrackingRelease arequest tothe appealsteamLeave aPHIvoicemailClear yourqueue -time to takenew keysWork acall informMake 40+outboundcallsWalk a userthroughnavigatingCMM portalUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageRescue- FaxFailureRescue -ProviderPAtrainingWork asponsoredrenewalMark anapproval(call planonly)Form pick -called thepharmacy toverify correctinsurancecoverageHelp theuser'renew' arequestExtendedhold - 10+minutesReadthrough thestyle guideon the wikiWork arequestwith 4+duplicatesSend arequestto PQBlocked -you'vebeen thirdpartiedMake 20outboundcallsSend arequest toHub JrqueueUtilizeslackroom for aquestionMake agroupedcallContributeto yourteams A&ItrackingRelease arequest tothe appealsteamLeave aPHIvoicemailClear yourqueue -time to takenew keys

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Work a call in form
  2. Make 40+ outbound calls
  3. Walk a user through navigating CMM portal
  4. Use the procedures document to help answer a question you have
  5. Troubleshoot an ePA error message
  6. Rescue - Fax Failure
  7. Rescue - Provider PA training
  8. Work a sponsored renewal
  9. Mark an approval (call plan only)
  10. Form pick - called the pharmacy to verify correct insurance coverage
  11. Help the user 'renew' a request
  12. Extended hold - 10+ minutes
  13. Read through the style guide on the wiki
  14. Work a request with 4+ duplicates
  15. Send a request to PQ
  16. Blocked - you've been third partied
  17. Make 20 outbound calls
  18. Send a request to Hub Jr queue
  19. Utilize slack room for a question
  20. Make a grouped call
  21. Contribute to your teams A&I tracking
  22. Release a request to the appeals team
  23. Leave a PHI voicemail
  24. Clear your queue - time to take new keys