Use theproceduresdocument tohelp answer aquestion youhaveContributeto yourteams A&ItrackingMake 40+outboundcallsWork asponsoredrenewalHelp theuser'renew' arequestSend arequest toHub JrqueueLeave aPHIvoicemailWalk a userthroughnavigatingCMM portalMake 20outboundcallsRelease arequest tothe appealsteamUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedRescue- FaxFailureReadthrough thestyle guideon the wikiExtendedhold - 10+minutesWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageWork arequestwith 4+duplicatesRescue -ProviderPAtrainingMake agroupedcallClear yourqueue -time to takenew keysMark anapproval(call planonly)Troubleshootan ePA errormessageSend arequestto PQUse theproceduresdocument tohelp answer aquestion youhaveContributeto yourteams A&ItrackingMake 40+outboundcallsWork asponsoredrenewalHelp theuser'renew' arequestSend arequest toHub JrqueueLeave aPHIvoicemailWalk a userthroughnavigatingCMM portalMake 20outboundcallsRelease arequest tothe appealsteamUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedRescue- FaxFailureReadthrough thestyle guideon the wikiExtendedhold - 10+minutesWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageWork arequestwith 4+duplicatesRescue -ProviderPAtrainingMake agroupedcallClear yourqueue -time to takenew keysMark anapproval(call planonly)Troubleshootan ePA errormessageSend arequestto PQ

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the procedures document to help answer a question you have
  2. Contribute to your teams A&I tracking
  3. Make 40+ outbound calls
  4. Work a sponsored renewal
  5. Help the user 'renew' a request
  6. Send a request to Hub Jr queue
  7. Leave a PHI voicemail
  8. Walk a user through navigating CMM portal
  9. Make 20 outbound calls
  10. Release a request to the appeals team
  11. Utilize slack room for a question
  12. Blocked - you've been third partied
  13. Rescue - Fax Failure
  14. Read through the style guide on the wiki
  15. Extended hold - 10+ minutes
  16. Work a call in form
  17. Form pick - called the pharmacy to verify correct insurance coverage
  18. Work a request with 4+ duplicates
  19. Rescue - Provider PA training
  20. Make a grouped call
  21. Clear your queue - time to take new keys
  22. Mark an approval (call plan only)
  23. Troubleshoot an ePA error message
  24. Send a request to PQ