(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walk a user through navigating CMM portal
Form pick - called the pharmacy to verify correct insurance coverage
Troubleshoot an ePA error message
Send a request to Hub Jr queue
Rescue - Fax Failure
Work a sponsored renewal
Extended hold - 10+ minutes
Leave a PHI voicemail
Work a call in form
Send a request to PQ
Rescue - Provider PA training
Make 40+ outbound calls
Contribute to your teams A&I tracking
Release a request to the appeals team
Clear your queue - time to take new keys
Utilize slack room for a question
Make a grouped call
Work a request with 4+ duplicates
Mark an approval (call plan only)
Use the procedures document to help answer a question you have