Rescue -ProviderPAtrainingWalk a userthroughnavigatingCMM portalWork arequestwith 4+duplicatesMake 40+outboundcallsRescue- FaxFailureTroubleshootan ePA errormessageBlocked -you'vebeen thirdpartiedClear yourqueue -time to takenew keysRelease arequest tothe appealsteamWork acall informMake 20outboundcallsHelp theuser'renew' arequestSend arequest toHub JrqueueUtilizeslackroom for aquestionUse theproceduresdocument tohelp answer aquestion youhaveExtendedhold - 10+minutesReadthrough thestyle guideon the wikiLeave aPHIvoicemailMark anapproval(call planonly)Send arequestto PQWork asponsoredrenewalMake agroupedcallContributeto yourteams A&ItrackingForm pick -called thepharmacy toverify correctinsurancecoverageRescue -ProviderPAtrainingWalk a userthroughnavigatingCMM portalWork arequestwith 4+duplicatesMake 40+outboundcallsRescue- FaxFailureTroubleshootan ePA errormessageBlocked -you'vebeen thirdpartiedClear yourqueue -time to takenew keysRelease arequest tothe appealsteamWork acall informMake 20outboundcallsHelp theuser'renew' arequestSend arequest toHub JrqueueUtilizeslackroom for aquestionUse theproceduresdocument tohelp answer aquestion youhaveExtendedhold - 10+minutesReadthrough thestyle guideon the wikiLeave aPHIvoicemailMark anapproval(call planonly)Send arequestto PQWork asponsoredrenewalMake agroupedcallContributeto yourteams A&ItrackingForm pick -called thepharmacy toverify correctinsurancecoverage

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rescue - Provider PA training
  2. Walk a user through navigating CMM portal
  3. Work a request with 4+ duplicates
  4. Make 40+ outbound calls
  5. Rescue - Fax Failure
  6. Troubleshoot an ePA error message
  7. Blocked - you've been third partied
  8. Clear your queue - time to take new keys
  9. Release a request to the appeals team
  10. Work a call in form
  11. Make 20 outbound calls
  12. Help the user 'renew' a request
  13. Send a request to Hub Jr queue
  14. Utilize slack room for a question
  15. Use the procedures document to help answer a question you have
  16. Extended hold - 10+ minutes
  17. Read through the style guide on the wiki
  18. Leave a PHI voicemail
  19. Mark an approval (call plan only)
  20. Send a request to PQ
  21. Work a sponsored renewal
  22. Make a grouped call
  23. Contribute to your teams A&I tracking
  24. Form pick - called the pharmacy to verify correct insurance coverage