Mark anapproval(call planonly)Make 20outboundcallsWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageUse theproceduresdocument tohelp answer aquestion youhaveReadthrough thestyle guideon the wikiWork asponsoredrenewalLeave aPHIvoicemailSend arequest toHub JrqueueClear yourqueue -time to takenew keysWork arequestwith 4+duplicatesHelp theuser'renew' arequestMake agroupedcallBlocked -you'vebeen thirdpartiedRescue- FaxFailureWalk a userthroughnavigatingCMM portalExtendedhold - 10+minutesTroubleshootan ePA errormessageContributeto yourteams A&ItrackingRescue -ProviderPAtrainingUtilizeslackroom for aquestionSend arequestto PQRelease arequest tothe appealsteamMake 40+outboundcallsMark anapproval(call planonly)Make 20outboundcallsWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageUse theproceduresdocument tohelp answer aquestion youhaveReadthrough thestyle guideon the wikiWork asponsoredrenewalLeave aPHIvoicemailSend arequest toHub JrqueueClear yourqueue -time to takenew keysWork arequestwith 4+duplicatesHelp theuser'renew' arequestMake agroupedcallBlocked -you'vebeen thirdpartiedRescue- FaxFailureWalk a userthroughnavigatingCMM portalExtendedhold - 10+minutesTroubleshootan ePA errormessageContributeto yourteams A&ItrackingRescue -ProviderPAtrainingUtilizeslackroom for aquestionSend arequestto PQRelease arequest tothe appealsteamMake 40+outboundcalls

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Mark an approval (call plan only)
  2. Make 20 outbound calls
  3. Work a call in form
  4. Form pick - called the pharmacy to verify correct insurance coverage
  5. Use the procedures document to help answer a question you have
  6. Read through the style guide on the wiki
  7. Work a sponsored renewal
  8. Leave a PHI voicemail
  9. Send a request to Hub Jr queue
  10. Clear your queue - time to take new keys
  11. Work a request with 4+ duplicates
  12. Help the user 'renew' a request
  13. Make a grouped call
  14. Blocked - you've been third partied
  15. Rescue - Fax Failure
  16. Walk a user through navigating CMM portal
  17. Extended hold - 10+ minutes
  18. Troubleshoot an ePA error message
  19. Contribute to your teams A&I tracking
  20. Rescue - Provider PA training
  21. Utilize slack room for a question
  22. Send a request to PQ
  23. Release a request to the appeals team
  24. Make 40+ outbound calls