Clear theQueue! Nomore itemsto takeLeave aPHIvoicemailLeft detailednotes onevery key Iworked todayPower Hour! -worked 1 hourstraight withoutchecking mycell phoneWork arequestwith aduplicateWorked arequestwith a PAreach tagUsedresources toanswer aquestion IhadBlocked -you'vebeen thirdpartiedExtendedhold - 10+minutesAsked mysupervisorfor helpMark a requestfor the appealsteam(unfavorablewith detailednote)Transferred acall to CMM tohelppharmacy withtheir settingsWork arequestwith 4+duplicatesMake 40+outboundcallsSent a requestfor help toupdatepharmacynotesWorked 5requests backto back withgrouped callsWalk a userthroughnavigatingCMM portalMake 20outboundcallsLeft aperfect anddetailedcall noteMark anapproval(call planonly)Readthrough thestyle guideon the wikiWorked arequestwith anEHR tagMarked arequest astherapychangedEducatedthe useron whatCMM isClear theQueue! Nomore itemsto takeLeave aPHIvoicemailLeft detailednotes onevery key Iworked todayPower Hour! -worked 1 hourstraight withoutchecking mycell phoneWork arequestwith aduplicateWorked arequestwith a PAreach tagUsedresources toanswer aquestion IhadBlocked -you'vebeen thirdpartiedExtendedhold - 10+minutesAsked mysupervisorfor helpMark a requestfor the appealsteam(unfavorablewith detailednote)Transferred acall to CMM tohelppharmacy withtheir settingsWork arequestwith 4+duplicatesMake 40+outboundcallsSent a requestfor help toupdatepharmacynotesWorked 5requests backto back withgrouped callsWalk a userthroughnavigatingCMM portalMake 20outboundcallsLeft aperfect anddetailedcall noteMark anapproval(call planonly)Readthrough thestyle guideon the wikiWorked arequestwith anEHR tagMarked arequest astherapychangedEducatedthe useron whatCMM is

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear the Queue! No more items to take
  2. Leave a PHI voicemail
  3. Left detailed notes on every key I worked today
  4. Power Hour! - worked 1 hour straight without checking my cell phone
  5. Work a request with a duplicate
  6. Worked a request with a PA reach tag
  7. Used resources to answer a question I had
  8. Blocked - you've been third partied
  9. Extended hold - 10+ minutes
  10. Asked my supervisor for help
  11. Mark a request for the appeals team (unfavorable with detailed note)
  12. Transferred a call to CMM to help pharmacy with their settings
  13. Work a request with 4+ duplicates
  14. Make 40+ outbound calls
  15. Sent a request for help to update pharmacy notes
  16. Worked 5 requests back to back with grouped calls
  17. Walk a user through navigating CMM portal
  18. Make 20 outbound calls
  19. Left a perfect and detailed call note
  20. Mark an approval (call plan only)
  21. Read through the style guide on the wiki
  22. Worked a request with an EHR tag
  23. Marked a request as therapy changed
  24. Educated the user on what CMM is