Educatedthe useron whatCMM isWorked arequestwith anEHR tagMake 20outboundcallsBlocked -you'vebeen thirdpartiedReadthrough thestyle guideon the wikiPower Hour! -worked 1 hourstraight withoutchecking mycell phoneWorked arequestwith a PAreach tagWalk a userthroughnavigatingCMM portalMark a requestfor the appealsteam(unfavorablewith detailednote)Leave aPHIvoicemailMake 40+outboundcallsWork arequestwith aduplicateTransferred acall to CMM tohelppharmacy withtheir settingsLeft aperfect anddetailedcall noteLeft detailednotes onevery key Iworked todaySent a requestfor help toupdatepharmacynotesWork arequestwith 4+duplicatesAsked mysupervisorfor helpMark anapproval(call planonly)Usedresources toanswer aquestion IhadClear theQueue! Nomore itemsto takeMarked arequest astherapychangedExtendedhold - 10+minutesWorked 5requests backto back withgrouped callsEducatedthe useron whatCMM isWorked arequestwith anEHR tagMake 20outboundcallsBlocked -you'vebeen thirdpartiedReadthrough thestyle guideon the wikiPower Hour! -worked 1 hourstraight withoutchecking mycell phoneWorked arequestwith a PAreach tagWalk a userthroughnavigatingCMM portalMark a requestfor the appealsteam(unfavorablewith detailednote)Leave aPHIvoicemailMake 40+outboundcallsWork arequestwith aduplicateTransferred acall to CMM tohelppharmacy withtheir settingsLeft aperfect anddetailedcall noteLeft detailednotes onevery key Iworked todaySent a requestfor help toupdatepharmacynotesWork arequestwith 4+duplicatesAsked mysupervisorfor helpMark anapproval(call planonly)Usedresources toanswer aquestion IhadClear theQueue! Nomore itemsto takeMarked arequest astherapychangedExtendedhold - 10+minutesWorked 5requests backto back withgrouped calls

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated the user on what CMM is
  2. Worked a request with an EHR tag
  3. Make 20 outbound calls
  4. Blocked - you've been third partied
  5. Read through the style guide on the wiki
  6. Power Hour! - worked 1 hour straight without checking my cell phone
  7. Worked a request with a PA reach tag
  8. Walk a user through navigating CMM portal
  9. Mark a request for the appeals team (unfavorable with detailed note)
  10. Leave a PHI voicemail
  11. Make 40+ outbound calls
  12. Work a request with a duplicate
  13. Transferred a call to CMM to help pharmacy with their settings
  14. Left a perfect and detailed call note
  15. Left detailed notes on every key I worked today
  16. Sent a request for help to update pharmacy notes
  17. Work a request with 4+ duplicates
  18. Asked my supervisor for help
  19. Mark an approval (call plan only)
  20. Used resources to answer a question I had
  21. Clear the Queue! No more items to take
  22. Marked a request as therapy changed
  23. Extended hold - 10+ minutes
  24. Worked 5 requests back to back with grouped calls