Educatedthe useron whatCMM isWork arequestwith 4+duplicatesExtendedhold - 10+minutesMake 40+outboundcallsMark anapproval(call planonly)Worked arequestwith a PAreach tagTransferred acall to CMM tohelppharmacy withtheir settingsWork arequestwith aduplicateUsedresources toanswer aquestion IhadWalk a userthroughnavigatingCMM portalAsked mysupervisorfor helpMark a requestfor the appealsteam(unfavorablewith detailednote)Sent a requestfor help toupdatepharmacynotesWorked 5requests backto back withgrouped callsClear theQueue! Nomore itemsto takePower Hour! -worked 1 hourstraight withoutchecking mycell phoneReadthrough thestyle guideon the wikiLeft detailednotes onevery key Iworked todayMarked arequest astherapychangedWorked arequestwith anEHR tagLeft aperfect anddetailedcall noteLeave aPHIvoicemailMake 20outboundcallsBlocked -you'vebeen thirdpartiedEducatedthe useron whatCMM isWork arequestwith 4+duplicatesExtendedhold - 10+minutesMake 40+outboundcallsMark anapproval(call planonly)Worked arequestwith a PAreach tagTransferred acall to CMM tohelppharmacy withtheir settingsWork arequestwith aduplicateUsedresources toanswer aquestion IhadWalk a userthroughnavigatingCMM portalAsked mysupervisorfor helpMark a requestfor the appealsteam(unfavorablewith detailednote)Sent a requestfor help toupdatepharmacynotesWorked 5requests backto back withgrouped callsClear theQueue! Nomore itemsto takePower Hour! -worked 1 hourstraight withoutchecking mycell phoneReadthrough thestyle guideon the wikiLeft detailednotes onevery key Iworked todayMarked arequest astherapychangedWorked arequestwith anEHR tagLeft aperfect anddetailedcall noteLeave aPHIvoicemailMake 20outboundcallsBlocked -you'vebeen thirdpartied

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated the user on what CMM is
  2. Work a request with 4+ duplicates
  3. Extended hold - 10+ minutes
  4. Make 40+ outbound calls
  5. Mark an approval (call plan only)
  6. Worked a request with a PA reach tag
  7. Transferred a call to CMM to help pharmacy with their settings
  8. Work a request with a duplicate
  9. Used resources to answer a question I had
  10. Walk a user through navigating CMM portal
  11. Asked my supervisor for help
  12. Mark a request for the appeals team (unfavorable with detailed note)
  13. Sent a request for help to update pharmacy notes
  14. Worked 5 requests back to back with grouped calls
  15. Clear the Queue! No more items to take
  16. Power Hour! - worked 1 hour straight without checking my cell phone
  17. Read through the style guide on the wiki
  18. Left detailed notes on every key I worked today
  19. Marked a request as therapy changed
  20. Worked a request with an EHR tag
  21. Left a perfect and detailed call note
  22. Leave a PHI voicemail
  23. Make 20 outbound calls
  24. Blocked - you've been third partied