(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Work a request with 4+ duplicates
Mark an approval (call plan only)
Asked my supervisor for help
Educated the user on what CMM is
Work a request with a duplicate
Sent a request for help to update pharmacy notes
Make 40+ outbound calls
Worked a request with a PA reach tag
Clear the Queue! No more items to take
Leave a PHI voicemail
Make 20 outbound calls
Marked a request as therapy changed
Left a perfect and detailed call note
Left detailed notes on every key I worked today
Worked 5 requests back to back with grouped calls
Blocked - you've been third partied
Mark a request for the appeals team (unfavorable with detailed note)
Extended hold - 10+ minutes
Walk a user through navigating CMM portal
Read through the style guide on the wiki
Used resources to answer a question I had
Transferred a call to CMM to help pharmacy with their settings
Power Hour! - worked 1 hour straight without checking my cell phone
