(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Blocked - you've been third partied
Work a request with a duplicate
Worked a request with an EHR tag
Make 40+ outbound calls
Worked a request with a PA reach tag
Mark a request for the appeals team (unfavorable with detailed note)
Sent a request for help to update pharmacy notes
Leave a PHI voicemail
Make 20 outbound calls
Left detailed notes on every key I worked today
Worked 5 requests back to back with grouped calls
Power Hour! - worked 1 hour straight without checking my cell phone
Clear the Queue! No more items to take
Left a perfect and detailed call note
Asked my supervisor for help
Read through the style guide on the wiki
Marked a request as therapy changed
Work a request with 4+ duplicates
Educated the user on what CMM is
Walk a user through navigating CMM portal
Used resources to answer a question I had
Extended hold - 10+ minutes
Mark an approval (call plan only)
Transferred a call to CMM to help pharmacy with their settings
