Transferred acall to CMM tohelppharmacy withtheir settingsUsedresources toanswer aquestion IhadBlocked -you'vebeen thirdpartiedMake 40+outboundcallsWork arequestwith 4+duplicatesLeave aPHIvoicemailWorked 5requests backto back withgrouped callsMake 20outboundcallsClear theQueue! Nomore itemsto takeLeft detailednotes onevery key Iworked todayReadthrough thestyle guideon the wikiWorked arequestwith a PAreach tagLeft aperfect anddetailedcall noteAsked mysupervisorfor helpWork arequestwith aduplicateEducatedthe useron whatCMM isWalk a userthroughnavigatingCMM portalSent a requestfor help toupdatepharmacynotesMark a requestfor the appealsteam(unfavorablewith detailednote)Power Hour! -worked 1 hourstraight withoutchecking mycell phoneMark anapproval(call planonly)Worked arequestwith anEHR tagMarked arequest astherapychangedExtendedhold - 10+minutesTransferred acall to CMM tohelppharmacy withtheir settingsUsedresources toanswer aquestion IhadBlocked -you'vebeen thirdpartiedMake 40+outboundcallsWork arequestwith 4+duplicatesLeave aPHIvoicemailWorked 5requests backto back withgrouped callsMake 20outboundcallsClear theQueue! Nomore itemsto takeLeft detailednotes onevery key Iworked todayReadthrough thestyle guideon the wikiWorked arequestwith a PAreach tagLeft aperfect anddetailedcall noteAsked mysupervisorfor helpWork arequestwith aduplicateEducatedthe useron whatCMM isWalk a userthroughnavigatingCMM portalSent a requestfor help toupdatepharmacynotesMark a requestfor the appealsteam(unfavorablewith detailednote)Power Hour! -worked 1 hourstraight withoutchecking mycell phoneMark anapproval(call planonly)Worked arequestwith anEHR tagMarked arequest astherapychangedExtendedhold - 10+minutes

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call to CMM to help pharmacy with their settings
  2. Used resources to answer a question I had
  3. Blocked - you've been third partied
  4. Make 40+ outbound calls
  5. Work a request with 4+ duplicates
  6. Leave a PHI voicemail
  7. Worked 5 requests back to back with grouped calls
  8. Make 20 outbound calls
  9. Clear the Queue! No more items to take
  10. Left detailed notes on every key I worked today
  11. Read through the style guide on the wiki
  12. Worked a request with a PA reach tag
  13. Left a perfect and detailed call note
  14. Asked my supervisor for help
  15. Work a request with a duplicate
  16. Educated the user on what CMM is
  17. Walk a user through navigating CMM portal
  18. Sent a request for help to update pharmacy notes
  19. Mark a request for the appeals team (unfavorable with detailed note)
  20. Power Hour! - worked 1 hour straight without checking my cell phone
  21. Mark an approval (call plan only)
  22. Worked a request with an EHR tag
  23. Marked a request as therapy changed
  24. Extended hold - 10+ minutes