(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Educated the user on what CMM is
Work a request with 4+ duplicates
Extended hold - 10+ minutes
Make 40+ outbound calls
Mark an approval (call plan only)
Worked a request with a PA reach tag
Transferred a call to CMM to help pharmacy with their settings
Work a request with a duplicate
Used resources to answer a question I had
Walk a user through navigating CMM portal
Asked my supervisor for help
Mark a request for the appeals team (unfavorable with detailed note)
Sent a request for help to update pharmacy notes
Worked 5 requests back to back with grouped calls
Clear the Queue! No more items to take
Power Hour! - worked 1 hour straight without checking my cell phone