(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Extended hold - 10+ minutes
Worked a request with an EHR tag
Used resources to answer a question I had
Leave a PHI voicemail
Walk a user through navigating CMM portal
Sent a request for help to update pharmacy notes
Left detailed notes on every key I worked today
Asked my supervisor for help
Work a request with 4+ duplicates
Worked 5 requests back to back with grouped calls
Read through the style guide on the wiki
Make 40+ outbound calls
Mark a request for the appeals team (unfavorable with detailed note)
Blocked - you've been third partied
Marked a request as therapy changed
Educated the user on what CMM is
Work a request with a duplicate
Make 20 outbound calls
Power Hour! - worked 1 hour straight without checking my cell phone
Worked a request with a PA reach tag
Left a perfect and detailed call note
Mark an approval (call plan only)
Transferred a call to CMM to help pharmacy with their settings
