Make agroupedcallPower Hour! -worked 1 hourstraight withoutchecking mycell phoneClear yourqueue -time to takenew keysWork acall informContributeto yourteams A&ItrackingBlocked -you'vebeen thirdpartiedSend arequest toHub JrqueueMark anapproval(call planonly)Troubleshootan ePA errormessageMake 40+outboundcallsLeave aPHIvoicemailRescue -ProviderPAtrainingExtendedhold - 10+minutesForm pick -called thepharmacy toverify correctinsurancecoverageReadthrough thestyle guideon the wikiWork arequestwith 4+duplicatesUse theproceduresdocument tohelp answer aquestion youhaveHelp theuser'renew' arequestSend arequestto PQRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalRescue -DiscountcardUtilizeslackroom for aquestionWork asponsoredrenewalMake agroupedcallPower Hour! -worked 1 hourstraight withoutchecking mycell phoneClear yourqueue -time to takenew keysWork acall informContributeto yourteams A&ItrackingBlocked -you'vebeen thirdpartiedSend arequest toHub JrqueueMark anapproval(call planonly)Troubleshootan ePA errormessageMake 40+outboundcallsLeave aPHIvoicemailRescue -ProviderPAtrainingExtendedhold - 10+minutesForm pick -called thepharmacy toverify correctinsurancecoverageReadthrough thestyle guideon the wikiWork arequestwith 4+duplicatesUse theproceduresdocument tohelp answer aquestion youhaveHelp theuser'renew' arequestSend arequestto PQRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalRescue -DiscountcardUtilizeslackroom for aquestionWork asponsoredrenewal

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a grouped call
  2. Power Hour! - worked 1 hour straight without checking my cell phone
  3. Clear your queue - time to take new keys
  4. Work a call in form
  5. Contribute to your teams A&I tracking
  6. Blocked - you've been third partied
  7. Send a request to Hub Jr queue
  8. Mark an approval (call plan only)
  9. Troubleshoot an ePA error message
  10. Make 40+ outbound calls
  11. Leave a PHI voicemail
  12. Rescue - Provider PA training
  13. Extended hold - 10+ minutes
  14. Form pick - called the pharmacy to verify correct insurance coverage
  15. Read through the style guide on the wiki
  16. Work a request with 4+ duplicates
  17. Use the procedures document to help answer a question you have
  18. Help the user 'renew' a request
  19. Send a request to PQ
  20. Release a request to the appeals team
  21. Walk a user through navigating CMM portal
  22. Rescue - Discount card
  23. Utilize slack room for a question
  24. Work a sponsored renewal