Work arequestwith 4+duplicatesLeave aPHIvoicemailRelease arequest tothe appealsteamMake agroupedcallWalk a userthroughnavigatingCMM portalForm pick -called thepharmacy toverify correctinsurancecoverageHelp theuser'renew' arequestReadthrough thestyle guideon the wikiWork asponsoredrenewalPower Hour! -worked 1 hourstraight withoutchecking mycell phoneSend arequest toHub JrqueueMake 40+outboundcallsTroubleshootan ePA errormessageBlocked -you'vebeen thirdpartiedExtendedhold - 10+minutesUse theproceduresdocument tohelp answer aquestion youhaveUtilizeslackroom for aquestionMark anapproval(call planonly)Rescue -DiscountcardClear yourqueue -time to takenew keysContributeto yourteams A&ItrackingSend arequestto PQWork acall informRescue -ProviderPAtrainingWork arequestwith 4+duplicatesLeave aPHIvoicemailRelease arequest tothe appealsteamMake agroupedcallWalk a userthroughnavigatingCMM portalForm pick -called thepharmacy toverify correctinsurancecoverageHelp theuser'renew' arequestReadthrough thestyle guideon the wikiWork asponsoredrenewalPower Hour! -worked 1 hourstraight withoutchecking mycell phoneSend arequest toHub JrqueueMake 40+outboundcallsTroubleshootan ePA errormessageBlocked -you'vebeen thirdpartiedExtendedhold - 10+minutesUse theproceduresdocument tohelp answer aquestion youhaveUtilizeslackroom for aquestionMark anapproval(call planonly)Rescue -DiscountcardClear yourqueue -time to takenew keysContributeto yourteams A&ItrackingSend arequestto PQWork acall informRescue -ProviderPAtraining

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work a request with 4+ duplicates
  2. Leave a PHI voicemail
  3. Release a request to the appeals team
  4. Make a grouped call
  5. Walk a user through navigating CMM portal
  6. Form pick - called the pharmacy to verify correct insurance coverage
  7. Help the user 'renew' a request
  8. Read through the style guide on the wiki
  9. Work a sponsored renewal
  10. Power Hour! - worked 1 hour straight without checking my cell phone
  11. Send a request to Hub Jr queue
  12. Make 40+ outbound calls
  13. Troubleshoot an ePA error message
  14. Blocked - you've been third partied
  15. Extended hold - 10+ minutes
  16. Use the procedures document to help answer a question you have
  17. Utilize slack room for a question
  18. Mark an approval (call plan only)
  19. Rescue - Discount card
  20. Clear your queue - time to take new keys
  21. Contribute to your teams A&I tracking
  22. Send a request to PQ
  23. Work a call in form
  24. Rescue - Provider PA training