Troubleshootan ePA errormessageMake agroupedcallRescue -DiscountcardMake 40+outboundcallsPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -ProviderPAtrainingWork acall informReadthrough thestyle guideon the wikiHelp theuser'renew' arequestLeave aPHIvoicemailExtendedhold - 10+minutesUtilizeslackroom for aquestionClear yourqueue -time to takenew keysWalk a userthroughnavigatingCMM portalForm pick -called thepharmacy toverify correctinsurancecoverageSend arequest toHub JrqueueWork arequestwith 4+duplicatesSend arequestto PQMark anapproval(call planonly)Contributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveBlocked -you'vebeen thirdpartiedWork asponsoredrenewalRelease arequest tothe appealsteamTroubleshootan ePA errormessageMake agroupedcallRescue -DiscountcardMake 40+outboundcallsPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -ProviderPAtrainingWork acall informReadthrough thestyle guideon the wikiHelp theuser'renew' arequestLeave aPHIvoicemailExtendedhold - 10+minutesUtilizeslackroom for aquestionClear yourqueue -time to takenew keysWalk a userthroughnavigatingCMM portalForm pick -called thepharmacy toverify correctinsurancecoverageSend arequest toHub JrqueueWork arequestwith 4+duplicatesSend arequestto PQMark anapproval(call planonly)Contributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveBlocked -you'vebeen thirdpartiedWork asponsoredrenewalRelease arequest tothe appealsteam

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot an ePA error message
  2. Make a grouped call
  3. Rescue - Discount card
  4. Make 40+ outbound calls
  5. Power Hour! - worked 1 hour straight without checking my cell phone
  6. Rescue - Provider PA training
  7. Work a call in form
  8. Read through the style guide on the wiki
  9. Help the user 'renew' a request
  10. Leave a PHI voicemail
  11. Extended hold - 10+ minutes
  12. Utilize slack room for a question
  13. Clear your queue - time to take new keys
  14. Walk a user through navigating CMM portal
  15. Form pick - called the pharmacy to verify correct insurance coverage
  16. Send a request to Hub Jr queue
  17. Work a request with 4+ duplicates
  18. Send a request to PQ
  19. Mark an approval (call plan only)
  20. Contribute to your teams A&I tracking
  21. Use the procedures document to help answer a question you have
  22. Blocked - you've been third partied
  23. Work a sponsored renewal
  24. Release a request to the appeals team