Mark anapproval(call planonly)Utilizeslackroom for aquestionRescue -ProviderPAtrainingWork acall informExtendedhold - 10+minutesClear yourqueue -time to takenew keysRelease arequest tothe appealsteamMake agroupedcallUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalSend arequestto PQSend arequest toHub JrqueueLeave aPHIvoicemailContributeto yourteams A&ItrackingWork arequestwith 4+duplicatesMake 40+outboundcallsRescue -DiscountcardHelp theuser'renew' arequestForm pick -called thepharmacy toverify correctinsurancecoverageWork asponsoredrenewalPower Hour! -worked 1 hourstraight withoutchecking mycell phoneBlocked -you'vebeen thirdpartiedMark anapproval(call planonly)Utilizeslackroom for aquestionRescue -ProviderPAtrainingWork acall informExtendedhold - 10+minutesClear yourqueue -time to takenew keysRelease arequest tothe appealsteamMake agroupedcallUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalSend arequestto PQSend arequest toHub JrqueueLeave aPHIvoicemailContributeto yourteams A&ItrackingWork arequestwith 4+duplicatesMake 40+outboundcallsRescue -DiscountcardHelp theuser'renew' arequestForm pick -called thepharmacy toverify correctinsurancecoverageWork asponsoredrenewalPower Hour! -worked 1 hourstraight withoutchecking mycell phoneBlocked -you'vebeen thirdpartied

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mark an approval (call plan only)
  2. Utilize slack room for a question
  3. Rescue - Provider PA training
  4. Work a call in form
  5. Extended hold - 10+ minutes
  6. Clear your queue - time to take new keys
  7. Release a request to the appeals team
  8. Make a grouped call
  9. Use the procedures document to help answer a question you have
  10. Troubleshoot an ePA error message
  11. Read through the style guide on the wiki
  12. Walk a user through navigating CMM portal
  13. Send a request to PQ
  14. Send a request to Hub Jr queue
  15. Leave a PHI voicemail
  16. Contribute to your teams A&I tracking
  17. Work a request with 4+ duplicates
  18. Make 40+ outbound calls
  19. Rescue - Discount card
  20. Help the user 'renew' a request
  21. Form pick - called the pharmacy to verify correct insurance coverage
  22. Work a sponsored renewal
  23. Power Hour! - worked 1 hour straight without checking my cell phone
  24. Blocked - you've been third partied