Work asponsoredrenewalSend arequestto PQContributeto yourteams A&ItrackingPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -DiscountcardMark anapproval(call planonly)Extendedhold - 10+minutesSend arequest toHub JrqueueWalk a userthroughnavigatingCMM portalLeave aPHIvoicemailWork arequestwith 4+duplicatesBlocked -you'vebeen thirdpartiedMake 40+outboundcallsHelp theuser'renew' arequestReadthrough thestyle guideon the wikiMake agroupedcallUtilizeslackroom for aquestionRelease arequest tothe appealsteamRescue -ProviderPAtrainingForm pick -called thepharmacy toverify correctinsurancecoverageClear yourqueue -time to takenew keysWork acall informTroubleshootan ePA errormessageUse theproceduresdocument tohelp answer aquestion youhaveWork asponsoredrenewalSend arequestto PQContributeto yourteams A&ItrackingPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -DiscountcardMark anapproval(call planonly)Extendedhold - 10+minutesSend arequest toHub JrqueueWalk a userthroughnavigatingCMM portalLeave aPHIvoicemailWork arequestwith 4+duplicatesBlocked -you'vebeen thirdpartiedMake 40+outboundcallsHelp theuser'renew' arequestReadthrough thestyle guideon the wikiMake agroupedcallUtilizeslackroom for aquestionRelease arequest tothe appealsteamRescue -ProviderPAtrainingForm pick -called thepharmacy toverify correctinsurancecoverageClear yourqueue -time to takenew keysWork acall informTroubleshootan ePA errormessageUse theproceduresdocument tohelp answer aquestion youhave

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work a sponsored renewal
  2. Send a request to PQ
  3. Contribute to your teams A&I tracking
  4. Power Hour! - worked 1 hour straight without checking my cell phone
  5. Rescue - Discount card
  6. Mark an approval (call plan only)
  7. Extended hold - 10+ minutes
  8. Send a request to Hub Jr queue
  9. Walk a user through navigating CMM portal
  10. Leave a PHI voicemail
  11. Work a request with 4+ duplicates
  12. Blocked - you've been third partied
  13. Make 40+ outbound calls
  14. Help the user 'renew' a request
  15. Read through the style guide on the wiki
  16. Make a grouped call
  17. Utilize slack room for a question
  18. Release a request to the appeals team
  19. Rescue - Provider PA training
  20. Form pick - called the pharmacy to verify correct insurance coverage
  21. Clear your queue - time to take new keys
  22. Work a call in form
  23. Troubleshoot an ePA error message
  24. Use the procedures document to help answer a question you have