Work asponsoredrenewalRescue -ProviderPAtrainingBlocked -you'vebeen thirdpartiedSend arequestto PQContributeto yourteams A&ItrackingUtilizeslackroom for aquestionReadthrough thestyle guideon the wikiRelease arequest tothe appealsteamMake agroupedcallMark anapproval(call planonly)Extendedhold - 10+minutesClear yourqueue -time to takenew keysRescue -DiscountcardHelp theuser'renew' arequestForm pick -called thepharmacy toverify correctinsurancecoveragePower Hour! -worked 1 hourstraight withoutchecking mycell phoneUse theproceduresdocument tohelp answer aquestion youhaveWalk a userthroughnavigatingCMM portalTroubleshootan ePA errormessageSend arequest toHub JrqueueWork arequestwith 4+duplicatesMake 40+outboundcallsWork acall informLeave aPHIvoicemailWork asponsoredrenewalRescue -ProviderPAtrainingBlocked -you'vebeen thirdpartiedSend arequestto PQContributeto yourteams A&ItrackingUtilizeslackroom for aquestionReadthrough thestyle guideon the wikiRelease arequest tothe appealsteamMake agroupedcallMark anapproval(call planonly)Extendedhold - 10+minutesClear yourqueue -time to takenew keysRescue -DiscountcardHelp theuser'renew' arequestForm pick -called thepharmacy toverify correctinsurancecoveragePower Hour! -worked 1 hourstraight withoutchecking mycell phoneUse theproceduresdocument tohelp answer aquestion youhaveWalk a userthroughnavigatingCMM portalTroubleshootan ePA errormessageSend arequest toHub JrqueueWork arequestwith 4+duplicatesMake 40+outboundcallsWork acall informLeave aPHIvoicemail

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work a sponsored renewal
  2. Rescue - Provider PA training
  3. Blocked - you've been third partied
  4. Send a request to PQ
  5. Contribute to your teams A&I tracking
  6. Utilize slack room for a question
  7. Read through the style guide on the wiki
  8. Release a request to the appeals team
  9. Make a grouped call
  10. Mark an approval (call plan only)
  11. Extended hold - 10+ minutes
  12. Clear your queue - time to take new keys
  13. Rescue - Discount card
  14. Help the user 'renew' a request
  15. Form pick - called the pharmacy to verify correct insurance coverage
  16. Power Hour! - worked 1 hour straight without checking my cell phone
  17. Use the procedures document to help answer a question you have
  18. Walk a user through navigating CMM portal
  19. Troubleshoot an ePA error message
  20. Send a request to Hub Jr queue
  21. Work a request with 4+ duplicates
  22. Make 40+ outbound calls
  23. Work a call in form
  24. Leave a PHI voicemail