Send arequest toHub JrqueueLeave aPHIvoicemailHelp theuser'renew' arequestExtendedhold - 10+minutesContributeto yourteams A&ItrackingRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalMake agroupedcallRescue -ProviderPAtrainingRescue -DiscountcardWork arequestwith 4+duplicatesBlocked -you'vebeen thirdpartiedWork acall informSend arequestto PQClear yourqueue -time to takenew keysWork asponsoredrenewalUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageMark anapproval(call planonly)Form pick -called thepharmacy toverify correctinsurancecoverageUtilizeslackroom for aquestionMake 40+outboundcallsReadthrough thestyle guideon the wikiPower Hour! -worked 1 hourstraight withoutchecking mycell phoneSend arequest toHub JrqueueLeave aPHIvoicemailHelp theuser'renew' arequestExtendedhold - 10+minutesContributeto yourteams A&ItrackingRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalMake agroupedcallRescue -ProviderPAtrainingRescue -DiscountcardWork arequestwith 4+duplicatesBlocked -you'vebeen thirdpartiedWork acall informSend arequestto PQClear yourqueue -time to takenew keysWork asponsoredrenewalUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageMark anapproval(call planonly)Form pick -called thepharmacy toverify correctinsurancecoverageUtilizeslackroom for aquestionMake 40+outboundcallsReadthrough thestyle guideon the wikiPower Hour! -worked 1 hourstraight withoutchecking mycell phone

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a request to Hub Jr queue
  2. Leave a PHI voicemail
  3. Help the user 'renew' a request
  4. Extended hold - 10+ minutes
  5. Contribute to your teams A&I tracking
  6. Release a request to the appeals team
  7. Walk a user through navigating CMM portal
  8. Make a grouped call
  9. Rescue - Provider PA training
  10. Rescue - Discount card
  11. Work a request with 4+ duplicates
  12. Blocked - you've been third partied
  13. Work a call in form
  14. Send a request to PQ
  15. Clear your queue - time to take new keys
  16. Work a sponsored renewal
  17. Use the procedures document to help answer a question you have
  18. Troubleshoot an ePA error message
  19. Mark an approval (call plan only)
  20. Form pick - called the pharmacy to verify correct insurance coverage
  21. Utilize slack room for a question
  22. Make 40+ outbound calls
  23. Read through the style guide on the wiki
  24. Power Hour! - worked 1 hour straight without checking my cell phone