Rescue -DiscountcardMake agroupedcallWork asponsoredrenewalWork acall informMark anapproval(call planonly)Leave aPHIvoicemailUtilizeslackroom for aquestionForm pick -called thepharmacy toverify correctinsurancecoveragePower Hour! -worked 1 hourstraight withoutchecking mycell phoneUse theproceduresdocument tohelp answer aquestion youhaveClear yourqueue -time to takenew keysRelease arequest tothe appealsteamWork arequestwith 4+duplicatesReadthrough thestyle guideon the wikiMake 40+outboundcallsWalk a userthroughnavigatingCMM portalExtendedhold - 10+minutesSend arequestto PQRescue -ProviderPAtrainingBlocked -you'vebeen thirdpartiedTroubleshootan ePA errormessageHelp theuser'renew' arequestContributeto yourteams A&ItrackingSend arequest toHub JrqueueRescue -DiscountcardMake agroupedcallWork asponsoredrenewalWork acall informMark anapproval(call planonly)Leave aPHIvoicemailUtilizeslackroom for aquestionForm pick -called thepharmacy toverify correctinsurancecoveragePower Hour! -worked 1 hourstraight withoutchecking mycell phoneUse theproceduresdocument tohelp answer aquestion youhaveClear yourqueue -time to takenew keysRelease arequest tothe appealsteamWork arequestwith 4+duplicatesReadthrough thestyle guideon the wikiMake 40+outboundcallsWalk a userthroughnavigatingCMM portalExtendedhold - 10+minutesSend arequestto PQRescue -ProviderPAtrainingBlocked -you'vebeen thirdpartiedTroubleshootan ePA errormessageHelp theuser'renew' arequestContributeto yourteams A&ItrackingSend arequest toHub Jrqueue

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rescue - Discount card
  2. Make a grouped call
  3. Work a sponsored renewal
  4. Work a call in form
  5. Mark an approval (call plan only)
  6. Leave a PHI voicemail
  7. Utilize slack room for a question
  8. Form pick - called the pharmacy to verify correct insurance coverage
  9. Power Hour! - worked 1 hour straight without checking my cell phone
  10. Use the procedures document to help answer a question you have
  11. Clear your queue - time to take new keys
  12. Release a request to the appeals team
  13. Work a request with 4+ duplicates
  14. Read through the style guide on the wiki
  15. Make 40+ outbound calls
  16. Walk a user through navigating CMM portal
  17. Extended hold - 10+ minutes
  18. Send a request to PQ
  19. Rescue - Provider PA training
  20. Blocked - you've been third partied
  21. Troubleshoot an ePA error message
  22. Help the user 'renew' a request
  23. Contribute to your teams A&I tracking
  24. Send a request to Hub Jr queue