Clear yourqueue -time to takenew keysReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalWork asponsoredrenewalRelease arequest tothe appealsteamMake agroupedcallBlocked -you'vebeen thirdpartiedContributeto yourteams A&ItrackingForm pick -called thepharmacy toverify correctinsurancecoverageSend arequest toHub JrqueueUse theproceduresdocument tohelp answer aquestion youhavePower Hour! -worked 1 hourstraight withoutchecking mycell phoneUtilizeslackroom for aquestionMark anapproval(call planonly)Troubleshootan ePA errormessageMake 40+outboundcallsWork arequestwith 4+duplicatesHelp theuser'renew' arequestWork acall informRescue -DiscountcardSend arequestto PQLeave aPHIvoicemailExtendedhold - 10+minutesRescue -ProviderPAtrainingClear yourqueue -time to takenew keysReadthrough thestyle guideon the wikiWalk a userthroughnavigatingCMM portalWork asponsoredrenewalRelease arequest tothe appealsteamMake agroupedcallBlocked -you'vebeen thirdpartiedContributeto yourteams A&ItrackingForm pick -called thepharmacy toverify correctinsurancecoverageSend arequest toHub JrqueueUse theproceduresdocument tohelp answer aquestion youhavePower Hour! -worked 1 hourstraight withoutchecking mycell phoneUtilizeslackroom for aquestionMark anapproval(call planonly)Troubleshootan ePA errormessageMake 40+outboundcallsWork arequestwith 4+duplicatesHelp theuser'renew' arequestWork acall informRescue -DiscountcardSend arequestto PQLeave aPHIvoicemailExtendedhold - 10+minutesRescue -ProviderPAtraining

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear your queue - time to take new keys
  2. Read through the style guide on the wiki
  3. Walk a user through navigating CMM portal
  4. Work a sponsored renewal
  5. Release a request to the appeals team
  6. Make a grouped call
  7. Blocked - you've been third partied
  8. Contribute to your teams A&I tracking
  9. Form pick - called the pharmacy to verify correct insurance coverage
  10. Send a request to Hub Jr queue
  11. Use the procedures document to help answer a question you have
  12. Power Hour! - worked 1 hour straight without checking my cell phone
  13. Utilize slack room for a question
  14. Mark an approval (call plan only)
  15. Troubleshoot an ePA error message
  16. Make 40+ outbound calls
  17. Work a request with 4+ duplicates
  18. Help the user 'renew' a request
  19. Work a call in form
  20. Rescue - Discount card
  21. Send a request to PQ
  22. Leave a PHI voicemail
  23. Extended hold - 10+ minutes
  24. Rescue - Provider PA training