Rescue -DiscountcardForm pick -called thepharmacy toverify correctinsurancecoverageWork arequestwith 4+duplicatesContributeto yourteams A&ItrackingRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalSend arequestto PQTroubleshootan ePA errormessageMake 40+outboundcallsPower Hour! -worked 1 hourstraight withoutchecking mycell phoneWork acall informSend arequest toHub JrqueueHelp theuser'renew' arequestRescue -ProviderPAtrainingReadthrough thestyle guideon the wikiUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedClear yourqueue -time to takenew keysExtendedhold - 10+minutesMark anapproval(call planonly)Leave aPHIvoicemailMake agroupedcallUse theproceduresdocument tohelp answer aquestion youhaveWork asponsoredrenewalRescue -DiscountcardForm pick -called thepharmacy toverify correctinsurancecoverageWork arequestwith 4+duplicatesContributeto yourteams A&ItrackingRelease arequest tothe appealsteamWalk a userthroughnavigatingCMM portalSend arequestto PQTroubleshootan ePA errormessageMake 40+outboundcallsPower Hour! -worked 1 hourstraight withoutchecking mycell phoneWork acall informSend arequest toHub JrqueueHelp theuser'renew' arequestRescue -ProviderPAtrainingReadthrough thestyle guideon the wikiUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedClear yourqueue -time to takenew keysExtendedhold - 10+minutesMark anapproval(call planonly)Leave aPHIvoicemailMake agroupedcallUse theproceduresdocument tohelp answer aquestion youhaveWork asponsoredrenewal

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rescue - Discount card
  2. Form pick - called the pharmacy to verify correct insurance coverage
  3. Work a request with 4+ duplicates
  4. Contribute to your teams A&I tracking
  5. Release a request to the appeals team
  6. Walk a user through navigating CMM portal
  7. Send a request to PQ
  8. Troubleshoot an ePA error message
  9. Make 40+ outbound calls
  10. Power Hour! - worked 1 hour straight without checking my cell phone
  11. Work a call in form
  12. Send a request to Hub Jr queue
  13. Help the user 'renew' a request
  14. Rescue - Provider PA training
  15. Read through the style guide on the wiki
  16. Utilize slack room for a question
  17. Blocked - you've been third partied
  18. Clear your queue - time to take new keys
  19. Extended hold - 10+ minutes
  20. Mark an approval (call plan only)
  21. Leave a PHI voicemail
  22. Make a grouped call
  23. Use the procedures document to help answer a question you have
  24. Work a sponsored renewal