Utilizeslackroom for aquestionMake agroupedcallWalk a userthroughnavigatingCMM portalPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -ProviderPAtrainingMark anapproval(call planonly)Make 40+outboundcallsExtendedhold - 10+minutesHelp theuser'renew' arequestContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveWork arequestwith 4+duplicatesSend arequestto PQRelease arequest tothe appealsteamClear yourqueue -time to takenew keysRescue -DiscountcardReadthrough thestyle guideon the wikiWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageLeave aPHIvoicemailBlocked -you'vebeen thirdpartiedTroubleshootan ePA errormessageSend arequest toHub JrqueueWork asponsoredrenewalUtilizeslackroom for aquestionMake agroupedcallWalk a userthroughnavigatingCMM portalPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -ProviderPAtrainingMark anapproval(call planonly)Make 40+outboundcallsExtendedhold - 10+minutesHelp theuser'renew' arequestContributeto yourteams A&ItrackingUse theproceduresdocument tohelp answer aquestion youhaveWork arequestwith 4+duplicatesSend arequestto PQRelease arequest tothe appealsteamClear yourqueue -time to takenew keysRescue -DiscountcardReadthrough thestyle guideon the wikiWork acall informForm pick -called thepharmacy toverify correctinsurancecoverageLeave aPHIvoicemailBlocked -you'vebeen thirdpartiedTroubleshootan ePA errormessageSend arequest toHub JrqueueWork asponsoredrenewal

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize slack room for a question
  2. Make a grouped call
  3. Walk a user through navigating CMM portal
  4. Power Hour! - worked 1 hour straight without checking my cell phone
  5. Rescue - Provider PA training
  6. Mark an approval (call plan only)
  7. Make 40+ outbound calls
  8. Extended hold - 10+ minutes
  9. Help the user 'renew' a request
  10. Contribute to your teams A&I tracking
  11. Use the procedures document to help answer a question you have
  12. Work a request with 4+ duplicates
  13. Send a request to PQ
  14. Release a request to the appeals team
  15. Clear your queue - time to take new keys
  16. Rescue - Discount card
  17. Read through the style guide on the wiki
  18. Work a call in form
  19. Form pick - called the pharmacy to verify correct insurance coverage
  20. Leave a PHI voicemail
  21. Blocked - you've been third partied
  22. Troubleshoot an ePA error message
  23. Send a request to Hub Jr queue
  24. Work a sponsored renewal