Troubleshootan ePA errormessageLeave aPHIvoicemailMake agroupedcallHelp theuser'renew' arequestUse theproceduresdocument tohelp answer aquestion youhaveSend arequestto PQBlocked -you'vebeen thirdpartiedForm pick -called thepharmacy toverify correctinsurancecoverageRescue -DiscountcardWork arequestwith 4+duplicatesRelease arequest tothe appealsteamClear yourqueue -time to takenew keysMake 40+outboundcallsContributeto yourteams A&ItrackingPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -ProviderPAtrainingWork acall informMark anapproval(call planonly)Send arequest toHub JrqueueUtilizeslackroom for aquestionReadthrough thestyle guideon the wikiExtendedhold - 10+minutesWork asponsoredrenewalWalk a userthroughnavigatingCMM portalTroubleshootan ePA errormessageLeave aPHIvoicemailMake agroupedcallHelp theuser'renew' arequestUse theproceduresdocument tohelp answer aquestion youhaveSend arequestto PQBlocked -you'vebeen thirdpartiedForm pick -called thepharmacy toverify correctinsurancecoverageRescue -DiscountcardWork arequestwith 4+duplicatesRelease arequest tothe appealsteamClear yourqueue -time to takenew keysMake 40+outboundcallsContributeto yourteams A&ItrackingPower Hour! -worked 1 hourstraight withoutchecking mycell phoneRescue -ProviderPAtrainingWork acall informMark anapproval(call planonly)Send arequest toHub JrqueueUtilizeslackroom for aquestionReadthrough thestyle guideon the wikiExtendedhold - 10+minutesWork asponsoredrenewalWalk a userthroughnavigatingCMM portal

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot an ePA error message
  2. Leave a PHI voicemail
  3. Make a grouped call
  4. Help the user 'renew' a request
  5. Use the procedures document to help answer a question you have
  6. Send a request to PQ
  7. Blocked - you've been third partied
  8. Form pick - called the pharmacy to verify correct insurance coverage
  9. Rescue - Discount card
  10. Work a request with 4+ duplicates
  11. Release a request to the appeals team
  12. Clear your queue - time to take new keys
  13. Make 40+ outbound calls
  14. Contribute to your teams A&I tracking
  15. Power Hour! - worked 1 hour straight without checking my cell phone
  16. Rescue - Provider PA training
  17. Work a call in form
  18. Mark an approval (call plan only)
  19. Send a request to Hub Jr queue
  20. Utilize slack room for a question
  21. Read through the style guide on the wiki
  22. Extended hold - 10+ minutes
  23. Work a sponsored renewal
  24. Walk a user through navigating CMM portal