Send arequest toHub JrqueueReadthrough thestyle guideon the wikiUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedLeave aPHIvoicemailWork acall informContributeto yourteams A&ItrackingMark anapproval(call planonly)Rescue -ProviderPAtrainingMake agroupedcallWork arequestwith 4+duplicatesHelp theuser'renew' arequestUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageWalk a userthroughnavigatingCMM portalRescue -DiscountcardForm pick -called thepharmacy toverify correctinsurancecoverageClear yourqueue -time to takenew keysExtendedhold - 10+minutesWork asponsoredrenewalRelease arequest tothe appealsteamMake 40+outboundcallsPower Hour! -worked 1 hourstraight withoutchecking mycell phoneSend arequestto PQSend arequest toHub JrqueueReadthrough thestyle guideon the wikiUtilizeslackroom for aquestionBlocked -you'vebeen thirdpartiedLeave aPHIvoicemailWork acall informContributeto yourteams A&ItrackingMark anapproval(call planonly)Rescue -ProviderPAtrainingMake agroupedcallWork arequestwith 4+duplicatesHelp theuser'renew' arequestUse theproceduresdocument tohelp answer aquestion youhaveTroubleshootan ePA errormessageWalk a userthroughnavigatingCMM portalRescue -DiscountcardForm pick -called thepharmacy toverify correctinsurancecoverageClear yourqueue -time to takenew keysExtendedhold - 10+minutesWork asponsoredrenewalRelease arequest tothe appealsteamMake 40+outboundcallsPower Hour! -worked 1 hourstraight withoutchecking mycell phoneSend arequestto PQ

Full Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a request to Hub Jr queue
  2. Read through the style guide on the wiki
  3. Utilize slack room for a question
  4. Blocked - you've been third partied
  5. Leave a PHI voicemail
  6. Work a call in form
  7. Contribute to your teams A&I tracking
  8. Mark an approval (call plan only)
  9. Rescue - Provider PA training
  10. Make a grouped call
  11. Work a request with 4+ duplicates
  12. Help the user 'renew' a request
  13. Use the procedures document to help answer a question you have
  14. Troubleshoot an ePA error message
  15. Walk a user through navigating CMM portal
  16. Rescue - Discount card
  17. Form pick - called the pharmacy to verify correct insurance coverage
  18. Clear your queue - time to take new keys
  19. Extended hold - 10+ minutes
  20. Work a sponsored renewal
  21. Release a request to the appeals team
  22. Make 40+ outbound calls
  23. Power Hour! - worked 1 hour straight without checking my cell phone
  24. Send a request to PQ