(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walk a user through navigating CMM portal
Extended hold - 10+ minutes
Help the user 'renew' a request
Clear your queue - time to take new keys
Leave a PHI voicemail
Release a request to the appeals team
Send a request to Hub Jr queue
Use the procedures document to help answer a question you have
Form pick - called the pharmacy to verify correct insurance coverage
Read through the style guide on the wiki
Blocked - you've been third partied
Power Hour! - worked 1 hour straight without checking my cell phone
