(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send a request to Hub Jr queue
Leave a PHI voicemail
Help the user 'renew' a request
Extended hold - 10+ minutes
Contribute to your teams A&I tracking
Release a request to the appeals team
Walk a user through navigating CMM portal
Make a grouped call
Rescue - Provider PA training
Rescue - Discount card
Work a request with 4+ duplicates
Blocked - you've been third partied
Work a call in form
Send a request to PQ
Clear your queue - time to take new keys
Work a sponsored renewal
Use the procedures document to help answer a question you have
Troubleshoot an ePA error message
Mark an approval (call plan only)
Form pick - called the pharmacy to verify correct insurance coverage
Utilize slack room for a question
Make 40+ outbound calls
Read through the style guide on the wiki
Power Hour! - worked 1 hour straight without checking my cell phone