Adhere toschedulefor full dayReceiveWorldClasssurveyReceive100 pointevaluation"Is this thefirst timeyou'vecalled...?"Encourageyour peerCallerunderage 21KudoscallCall orconferencewith aproviderReceiveWorldClasssurveyUse SOPbefore ALcallCalleroverage 80Tell calleraboutfepblue.orgSamebirthmonth asyouClosecasebeforeday 7Same firstor lastname asyouCall orconferencewith aproviderUsed"Resolve"Log intoSQMportalAdhere toschedulefor full dayKudoscallReceive100 pointevaluationTell calleraboutmobileappUse SOPbefore ALcallClosecasebeforeday 21Take awalk onyourbreakSame firstor lastname ascelebrity"Is this thefirst timeyou'vecalled...?"Used"Resolve"Add emailaddress tothe policyAdhere toschedulefor full dayReceiveWorldClasssurveyReceive100 pointevaluation"Is this thefirst timeyou'vecalled...?"Encourageyour peerCallerunderage 21KudoscallCall orconferencewith aproviderReceiveWorldClasssurveyUse SOPbefore ALcallCalleroverage 80Tell calleraboutfepblue.orgSamebirthmonth asyouClosecasebeforeday 7Same firstor lastname asyouCall orconferencewith aproviderUsed"Resolve"Log intoSQMportalAdhere toschedulefor full dayKudoscallReceive100 pointevaluationTell calleraboutmobileappUse SOPbefore ALcallClosecasebeforeday 21Take awalk onyourbreakSame firstor lastname ascelebrity"Is this thefirst timeyou'vecalled...?"Used"Resolve"Add emailaddress tothe policy

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adhere to schedule for full day
  2. Receive World Class survey
  3. Receive 100 point evaluation
  4. "Is this the first time you've called...?"
  5. Encourage your peer
  6. Caller under age 21
  7. Kudos call
  8. Call or conference with a provider
  9. Receive World Class survey
  10. Use SOP before AL call
  11. Caller over age 80
  12. Tell caller about fepblue.org
  13. Same birth month as you
  14. Close case before day 7
  15. Same first or last name as you
  16. Call or conference with a provider
  17. Used "Resolve"
  18. Log into SQM portal
  19. Adhere to schedule for full day
  20. Kudos call
  21. Receive 100 point evaluation
  22. Tell caller about mobile app
  23. Use SOP before AL call
  24. Close case before day 21
  25. Take a walk on your break
  26. Same first or last name as celebrity
  27. "Is this the first time you've called...?"
  28. Used "Resolve"
  29. Add email address to the policy