Take awalk onyourbreakLog intoSQMportalSame firstor lastname ascelebrityUsed"Resolve"Use SOPbefore ALcall"Is this thefirst timeyou'vecalled...?"Receive100 pointevaluationCall orconferencewith aproviderClosecasebeforeday 21Closecasebeforeday 7KudoscallTell calleraboutmobileappEncourageyour peerCalleroverage 80Tell calleraboutfepblue.orgUse SOPbefore ALcallAdhere toschedulefor full dayReceiveWorldClasssurveySamebirthmonth asyou"Is this thefirst timeyou'vecalled...?"Adhere toschedulefor full dayCallerunderage 21Add emailaddress tothe policySame firstor lastname asyouUsed"Resolve"Call orconferencewith aproviderReceive100 pointevaluationReceiveWorldClasssurveyKudoscallTake awalk onyourbreakLog intoSQMportalSame firstor lastname ascelebrityUsed"Resolve"Use SOPbefore ALcall"Is this thefirst timeyou'vecalled...?"Receive100 pointevaluationCall orconferencewith aproviderClosecasebeforeday 21Closecasebeforeday 7KudoscallTell calleraboutmobileappEncourageyour peerCalleroverage 80Tell calleraboutfepblue.orgUse SOPbefore ALcallAdhere toschedulefor full dayReceiveWorldClasssurveySamebirthmonth asyou"Is this thefirst timeyou'vecalled...?"Adhere toschedulefor full dayCallerunderage 21Add emailaddress tothe policySame firstor lastname asyouUsed"Resolve"Call orconferencewith aproviderReceive100 pointevaluationReceiveWorldClasssurveyKudoscall

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a walk on your break
  2. Log into SQM portal
  3. Same first or last name as celebrity
  4. Used "Resolve"
  5. Use SOP before AL call
  6. "Is this the first time you've called...?"
  7. Receive 100 point evaluation
  8. Call or conference with a provider
  9. Close case before day 21
  10. Close case before day 7
  11. Kudos call
  12. Tell caller about mobile app
  13. Encourage your peer
  14. Caller over age 80
  15. Tell caller about fepblue.org
  16. Use SOP before AL call
  17. Adhere to schedule for full day
  18. Receive World Class survey
  19. Same birth month as you
  20. "Is this the first time you've called...?"
  21. Adhere to schedule for full day
  22. Caller under age 21
  23. Add email address to the policy
  24. Same first or last name as you
  25. Used "Resolve"
  26. Call or conference with a provider
  27. Receive 100 point evaluation
  28. Receive World Class survey
  29. Kudos call