Adhere toschedulefor full daySame firstor lastname asyouSamebirthmonth asyouCall orconferencewith aproviderAdhere toschedulefor full dayKudoscallTake awalk onyourbreakUsed"Resolve"Use SOPbefore ALcall"Is this thefirst timeyou'vecalled...?"Calleroverage 80Tell calleraboutmobileappClosecasebeforeday 7Receive100 pointevaluationSame firstor lastname ascelebrityReceive100 pointevaluation"Is this thefirst timeyou'vecalled...?"ReceiveWorldClasssurveyAdd emailaddress tothe policyKudoscallCallerunderage 21Closecasebeforeday 21Call orconferencewith aproviderReceiveWorldClasssurveyTell calleraboutfepblue.orgEncourageyour peerLog intoSQMportalUsed"Resolve"Use SOPbefore ALcallAdhere toschedulefor full daySame firstor lastname asyouSamebirthmonth asyouCall orconferencewith aproviderAdhere toschedulefor full dayKudoscallTake awalk onyourbreakUsed"Resolve"Use SOPbefore ALcall"Is this thefirst timeyou'vecalled...?"Calleroverage 80Tell calleraboutmobileappClosecasebeforeday 7Receive100 pointevaluationSame firstor lastname ascelebrityReceive100 pointevaluation"Is this thefirst timeyou'vecalled...?"ReceiveWorldClasssurveyAdd emailaddress tothe policyKudoscallCallerunderage 21Closecasebeforeday 21Call orconferencewith aproviderReceiveWorldClasssurveyTell calleraboutfepblue.orgEncourageyour peerLog intoSQMportalUsed"Resolve"Use SOPbefore ALcall

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adhere to schedule for full day
  2. Same first or last name as you
  3. Same birth month as you
  4. Call or conference with a provider
  5. Adhere to schedule for full day
  6. Kudos call
  7. Take a walk on your break
  8. Used "Resolve"
  9. Use SOP before AL call
  10. "Is this the first time you've called...?"
  11. Caller over age 80
  12. Tell caller about mobile app
  13. Close case before day 7
  14. Receive 100 point evaluation
  15. Same first or last name as celebrity
  16. Receive 100 point evaluation
  17. "Is this the first time you've called...?"
  18. Receive World Class survey
  19. Add email address to the policy
  20. Kudos call
  21. Caller under age 21
  22. Close case before day 21
  23. Call or conference with a provider
  24. Receive World Class survey
  25. Tell caller about fepblue.org
  26. Encourage your peer
  27. Log into SQM portal
  28. Used "Resolve"
  29. Use SOP before AL call