Same firstor lastname ascelebritySame firstor lastname asyouUse SOPbefore ALcallReceive100 pointevaluationEncourageyour peerClosecasebeforeday 21Used"Resolve"Adhere toschedulefor full dayTell calleraboutmobileappReceiveWorldClasssurveyTake awalk onyourbreak"Is this thefirst timeyou'vecalled...?"Used"Resolve"Add emailaddress tothe policyUse SOPbefore ALcallReceiveWorldClasssurveyAdhere toschedulefor full dayLog intoSQMportalSamebirthmonth asyou"Is this thefirst timeyou'vecalled...?"Tell calleraboutfepblue.orgKudoscallCallerunderage 21Call orconferencewith aproviderCall orconferencewith aproviderClosecasebeforeday 7Receive100 pointevaluationKudoscallCalleroverage 80Same firstor lastname ascelebritySame firstor lastname asyouUse SOPbefore ALcallReceive100 pointevaluationEncourageyour peerClosecasebeforeday 21Used"Resolve"Adhere toschedulefor full dayTell calleraboutmobileappReceiveWorldClasssurveyTake awalk onyourbreak"Is this thefirst timeyou'vecalled...?"Used"Resolve"Add emailaddress tothe policyUse SOPbefore ALcallReceiveWorldClasssurveyAdhere toschedulefor full dayLog intoSQMportalSamebirthmonth asyou"Is this thefirst timeyou'vecalled...?"Tell calleraboutfepblue.orgKudoscallCallerunderage 21Call orconferencewith aproviderCall orconferencewith aproviderClosecasebeforeday 7Receive100 pointevaluationKudoscallCalleroverage 80

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Same first or last name as celebrity
  2. Same first or last name as you
  3. Use SOP before AL call
  4. Receive 100 point evaluation
  5. Encourage your peer
  6. Close case before day 21
  7. Used "Resolve"
  8. Adhere to schedule for full day
  9. Tell caller about mobile app
  10. Receive World Class survey
  11. Take a walk on your break
  12. "Is this the first time you've called...?"
  13. Used "Resolve"
  14. Add email address to the policy
  15. Use SOP before AL call
  16. Receive World Class survey
  17. Adhere to schedule for full day
  18. Log into SQM portal
  19. Same birth month as you
  20. "Is this the first time you've called...?"
  21. Tell caller about fepblue.org
  22. Kudos call
  23. Caller under age 21
  24. Call or conference with a provider
  25. Call or conference with a provider
  26. Close case before day 7
  27. Receive 100 point evaluation
  28. Kudos call
  29. Caller over age 80