ReceiveWorldClasssurveySamebirthmonth asyouReceive100 pointevaluationAdhere toschedulefor full dayAdd emailaddress tothe policyReceiveWorldClasssurveyTell calleraboutmobileappCall orconferencewith aproviderCallerunderage 21Call orconferencewith aproviderKudoscallUse SOPbefore ALcallSame firstor lastname ascelebrityUsed"Resolve"Used"Resolve"Take awalk onyourbreakLog intoSQMportalAdhere toschedulefor full day"Is this thefirst timeyou'vecalled...?"Use SOPbefore ALcallEncourageyour peer"Is this thefirst timeyou'vecalled...?"Closecasebeforeday 21Closecasebeforeday 7Same firstor lastname asyouCalleroverage 80KudoscallTell calleraboutfepblue.orgReceive100 pointevaluationReceiveWorldClasssurveySamebirthmonth asyouReceive100 pointevaluationAdhere toschedulefor full dayAdd emailaddress tothe policyReceiveWorldClasssurveyTell calleraboutmobileappCall orconferencewith aproviderCallerunderage 21Call orconferencewith aproviderKudoscallUse SOPbefore ALcallSame firstor lastname ascelebrityUsed"Resolve"Used"Resolve"Take awalk onyourbreakLog intoSQMportalAdhere toschedulefor full day"Is this thefirst timeyou'vecalled...?"Use SOPbefore ALcallEncourageyour peer"Is this thefirst timeyou'vecalled...?"Closecasebeforeday 21Closecasebeforeday 7Same firstor lastname asyouCalleroverage 80KudoscallTell calleraboutfepblue.orgReceive100 pointevaluation

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive World Class survey
  2. Same birth month as you
  3. Receive 100 point evaluation
  4. Adhere to schedule for full day
  5. Add email address to the policy
  6. Receive World Class survey
  7. Tell caller about mobile app
  8. Call or conference with a provider
  9. Caller under age 21
  10. Call or conference with a provider
  11. Kudos call
  12. Use SOP before AL call
  13. Same first or last name as celebrity
  14. Used "Resolve"
  15. Used "Resolve"
  16. Take a walk on your break
  17. Log into SQM portal
  18. Adhere to schedule for full day
  19. "Is this the first time you've called...?"
  20. Use SOP before AL call
  21. Encourage your peer
  22. "Is this the first time you've called...?"
  23. Close case before day 21
  24. Close case before day 7
  25. Same first or last name as you
  26. Caller over age 80
  27. Kudos call
  28. Tell caller about fepblue.org
  29. Receive 100 point evaluation