Tell calleraboutmobileappCalleroverage 80Receive100 pointevaluationAdhere toschedulefor full dayCall orconferencewith aprovider"Is this thefirst timeyou'vecalled...?"Use SOPbefore ALcallAdd emailaddress tothe policyKudoscallUsed"Resolve"Receive100 pointevaluationCallerunderage 21Call orconferencewith aproviderSame firstor lastname asyou"Is this thefirst timeyou'vecalled...?"Tell calleraboutfepblue.orgSame firstor lastname ascelebritySamebirthmonth asyouAdhere toschedulefor full dayUse SOPbefore ALcallTake awalk onyourbreakUsed"Resolve"KudoscallClosecasebeforeday 7Closecasebeforeday 21Log intoSQMportalEncourageyour peerReceiveWorldClasssurveyReceiveWorldClasssurveyTell calleraboutmobileappCalleroverage 80Receive100 pointevaluationAdhere toschedulefor full dayCall orconferencewith aprovider"Is this thefirst timeyou'vecalled...?"Use SOPbefore ALcallAdd emailaddress tothe policyKudoscallUsed"Resolve"Receive100 pointevaluationCallerunderage 21Call orconferencewith aproviderSame firstor lastname asyou"Is this thefirst timeyou'vecalled...?"Tell calleraboutfepblue.orgSame firstor lastname ascelebritySamebirthmonth asyouAdhere toschedulefor full dayUse SOPbefore ALcallTake awalk onyourbreakUsed"Resolve"KudoscallClosecasebeforeday 7Closecasebeforeday 21Log intoSQMportalEncourageyour peerReceiveWorldClasssurveyReceiveWorldClasssurvey

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell caller about mobile app
  2. Caller over age 80
  3. Receive 100 point evaluation
  4. Adhere to schedule for full day
  5. Call or conference with a provider
  6. "Is this the first time you've called...?"
  7. Use SOP before AL call
  8. Add email address to the policy
  9. Kudos call
  10. Used "Resolve"
  11. Receive 100 point evaluation
  12. Caller under age 21
  13. Call or conference with a provider
  14. Same first or last name as you
  15. "Is this the first time you've called...?"
  16. Tell caller about fepblue.org
  17. Same first or last name as celebrity
  18. Same birth month as you
  19. Adhere to schedule for full day
  20. Use SOP before AL call
  21. Take a walk on your break
  22. Used "Resolve"
  23. Kudos call
  24. Close case before day 7
  25. Close case before day 21
  26. Log into SQM portal
  27. Encourage your peer
  28. Receive World Class survey
  29. Receive World Class survey