Call orconferencewith aproviderAdhere toschedulefor full dayReceiveWorldClasssurveyEncourageyour peerTake awalk onyourbreakTell calleraboutmobileappUsed"Resolve"Calleroverage 80ReceiveWorldClasssurveyUse SOPbefore ALcallCall orconferencewith aproviderAdd emailaddress tothe policySamebirthmonth asyouKudoscall"Is this thefirst timeyou'vecalled...?""Is this thefirst timeyou'vecalled...?"Log intoSQMportalAdhere toschedulefor full dayReceive100 pointevaluationTell calleraboutfepblue.orgClosecasebeforeday 21Use SOPbefore ALcallClosecasebeforeday 7Callerunderage 21Used"Resolve"KudoscallReceive100 pointevaluationSame firstor lastname ascelebritySame firstor lastname asyouCall orconferencewith aproviderAdhere toschedulefor full dayReceiveWorldClasssurveyEncourageyour peerTake awalk onyourbreakTell calleraboutmobileappUsed"Resolve"Calleroverage 80ReceiveWorldClasssurveyUse SOPbefore ALcallCall orconferencewith aproviderAdd emailaddress tothe policySamebirthmonth asyouKudoscall"Is this thefirst timeyou'vecalled...?""Is this thefirst timeyou'vecalled...?"Log intoSQMportalAdhere toschedulefor full dayReceive100 pointevaluationTell calleraboutfepblue.orgClosecasebeforeday 21Use SOPbefore ALcallClosecasebeforeday 7Callerunderage 21Used"Resolve"KudoscallReceive100 pointevaluationSame firstor lastname ascelebritySame firstor lastname asyou

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call or conference with a provider
  2. Adhere to schedule for full day
  3. Receive World Class survey
  4. Encourage your peer
  5. Take a walk on your break
  6. Tell caller about mobile app
  7. Used "Resolve"
  8. Caller over age 80
  9. Receive World Class survey
  10. Use SOP before AL call
  11. Call or conference with a provider
  12. Add email address to the policy
  13. Same birth month as you
  14. Kudos call
  15. "Is this the first time you've called...?"
  16. "Is this the first time you've called...?"
  17. Log into SQM portal
  18. Adhere to schedule for full day
  19. Receive 100 point evaluation
  20. Tell caller about fepblue.org
  21. Close case before day 21
  22. Use SOP before AL call
  23. Close case before day 7
  24. Caller under age 21
  25. Used "Resolve"
  26. Kudos call
  27. Receive 100 point evaluation
  28. Same first or last name as celebrity
  29. Same first or last name as you