Used"Resolve"Same firstor lastname asyouTell calleraboutmobileappSamebirthmonth asyouLog intoSQMportalKudoscallCalleroverage 80KudoscallSame firstor lastname ascelebrityReceive100 pointevaluationTake awalk onyourbreakCallerunderage 21ReceiveWorldClasssurvey"Is this thefirst timeyou'vecalled...?"Encourageyour peerReceiveWorldClasssurveyCall orconferencewith aprovider"Is this thefirst timeyou'vecalled...?"Call orconferencewith aproviderUsed"Resolve"Use SOPbefore ALcallReceive100 pointevaluationAdd emailaddress tothe policyClosecasebeforeday 7Tell calleraboutfepblue.orgClosecasebeforeday 21Adhere toschedulefor full dayUse SOPbefore ALcallAdhere toschedulefor full dayUsed"Resolve"Same firstor lastname asyouTell calleraboutmobileappSamebirthmonth asyouLog intoSQMportalKudoscallCalleroverage 80KudoscallSame firstor lastname ascelebrityReceive100 pointevaluationTake awalk onyourbreakCallerunderage 21ReceiveWorldClasssurvey"Is this thefirst timeyou'vecalled...?"Encourageyour peerReceiveWorldClasssurveyCall orconferencewith aprovider"Is this thefirst timeyou'vecalled...?"Call orconferencewith aproviderUsed"Resolve"Use SOPbefore ALcallReceive100 pointevaluationAdd emailaddress tothe policyClosecasebeforeday 7Tell calleraboutfepblue.orgClosecasebeforeday 21Adhere toschedulefor full dayUse SOPbefore ALcallAdhere toschedulefor full day

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used "Resolve"
  2. Same first or last name as you
  3. Tell caller about mobile app
  4. Same birth month as you
  5. Log into SQM portal
  6. Kudos call
  7. Caller over age 80
  8. Kudos call
  9. Same first or last name as celebrity
  10. Receive 100 point evaluation
  11. Take a walk on your break
  12. Caller under age 21
  13. Receive World Class survey
  14. "Is this the first time you've called...?"
  15. Encourage your peer
  16. Receive World Class survey
  17. Call or conference with a provider
  18. "Is this the first time you've called...?"
  19. Call or conference with a provider
  20. Used "Resolve"
  21. Use SOP before AL call
  22. Receive 100 point evaluation
  23. Add email address to the policy
  24. Close case before day 7
  25. Tell caller about fepblue.org
  26. Close case before day 21
  27. Adhere to schedule for full day
  28. Use SOP before AL call
  29. Adhere to schedule for full day