Same firstor lastname ascelebrityAdhere toschedulefor full dayCallerunderage 21Adhere toschedulefor full dayClosecasebeforeday 7Calleroverage 80Log intoSQMportalTell calleraboutfepblue.orgUse SOPbefore ALcallUsed"Resolve"Receive100 pointevaluationReceiveWorldClasssurveyCall orconferencewith aproviderCall orconferencewith aprovider"Is this thefirst timeyou'vecalled...?"Take awalk onyourbreakEncourageyour peerTell calleraboutmobileappSamebirthmonth asyouKudoscallClosecasebeforeday 21Used"Resolve"Use SOPbefore ALcallAdd emailaddress tothe policyKudoscallReceiveWorldClasssurvey"Is this thefirst timeyou'vecalled...?"Receive100 pointevaluationSame firstor lastname asyouSame firstor lastname ascelebrityAdhere toschedulefor full dayCallerunderage 21Adhere toschedulefor full dayClosecasebeforeday 7Calleroverage 80Log intoSQMportalTell calleraboutfepblue.orgUse SOPbefore ALcallUsed"Resolve"Receive100 pointevaluationReceiveWorldClasssurveyCall orconferencewith aproviderCall orconferencewith aprovider"Is this thefirst timeyou'vecalled...?"Take awalk onyourbreakEncourageyour peerTell calleraboutmobileappSamebirthmonth asyouKudoscallClosecasebeforeday 21Used"Resolve"Use SOPbefore ALcallAdd emailaddress tothe policyKudoscallReceiveWorldClasssurvey"Is this thefirst timeyou'vecalled...?"Receive100 pointevaluationSame firstor lastname asyou

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Same first or last name as celebrity
  2. Adhere to schedule for full day
  3. Caller under age 21
  4. Adhere to schedule for full day
  5. Close case before day 7
  6. Caller over age 80
  7. Log into SQM portal
  8. Tell caller about fepblue.org
  9. Use SOP before AL call
  10. Used "Resolve"
  11. Receive 100 point evaluation
  12. Receive World Class survey
  13. Call or conference with a provider
  14. Call or conference with a provider
  15. "Is this the first time you've called...?"
  16. Take a walk on your break
  17. Encourage your peer
  18. Tell caller about mobile app
  19. Same birth month as you
  20. Kudos call
  21. Close case before day 21
  22. Used "Resolve"
  23. Use SOP before AL call
  24. Add email address to the policy
  25. Kudos call
  26. Receive World Class survey
  27. "Is this the first time you've called...?"
  28. Receive 100 point evaluation
  29. Same first or last name as you