"Is this thefirst timeyou'vecalled...?"Callerunderage 21KudoscallSame firstor lastname ascelebrityTell calleraboutfepblue.orgReceive100 pointevaluationUse SOPbefore ALcallCall orconferencewith aproviderUse SOPbefore ALcallTake awalk onyourbreakKudoscallTell calleraboutmobileappClosecasebeforeday 7Adhere toschedulefor full daySamebirthmonth asyouUsed"Resolve"ReceiveWorldClasssurveyReceive100 pointevaluationLog intoSQMportalSame firstor lastname asyouUsed"Resolve"Call orconferencewith aproviderReceiveWorldClasssurveyAdd emailaddress tothe policyClosecasebeforeday 21Calleroverage 80Encourageyour peer"Is this thefirst timeyou'vecalled...?"Adhere toschedulefor full day"Is this thefirst timeyou'vecalled...?"Callerunderage 21KudoscallSame firstor lastname ascelebrityTell calleraboutfepblue.orgReceive100 pointevaluationUse SOPbefore ALcallCall orconferencewith aproviderUse SOPbefore ALcallTake awalk onyourbreakKudoscallTell calleraboutmobileappClosecasebeforeday 7Adhere toschedulefor full daySamebirthmonth asyouUsed"Resolve"ReceiveWorldClasssurveyReceive100 pointevaluationLog intoSQMportalSame firstor lastname asyouUsed"Resolve"Call orconferencewith aproviderReceiveWorldClasssurveyAdd emailaddress tothe policyClosecasebeforeday 21Calleroverage 80Encourageyour peer"Is this thefirst timeyou'vecalled...?"Adhere toschedulefor full day

FEP Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is this the first time you've called...?"
  2. Caller under age 21
  3. Kudos call
  4. Same first or last name as celebrity
  5. Tell caller about fepblue.org
  6. Receive 100 point evaluation
  7. Use SOP before AL call
  8. Call or conference with a provider
  9. Use SOP before AL call
  10. Take a walk on your break
  11. Kudos call
  12. Tell caller about mobile app
  13. Close case before day 7
  14. Adhere to schedule for full day
  15. Same birth month as you
  16. Used "Resolve"
  17. Receive World Class survey
  18. Receive 100 point evaluation
  19. Log into SQM portal
  20. Same first or last name as you
  21. Used "Resolve"
  22. Call or conference with a provider
  23. Receive World Class survey
  24. Add email address to the policy
  25. Close case before day 21
  26. Caller over age 80
  27. Encourage your peer
  28. "Is this the first time you've called...?"
  29. Adhere to schedule for full day