Real- time Insights Journey Mapping Closed- Loop Intuitive Real- Time Data Self- Service Micro- Surveys Heat- Mapping Text Analytics User Flow Empathy Behavioral Analytics Moments of Truth Customer Effort Score Customer- Centric Frustration Metrics User Experience Omnichannel Frictionless Experience Internet of Things Predictive Analytics Customer Experience Wire- Frame NPS Multi- channel Sentiment Data Trap Design Thinking A/B Testing Real- time Insights Journey Mapping Closed- Loop Intuitive Real- Time Data Self- Service Micro- Surveys Heat- Mapping Text Analytics User Flow Empathy Behavioral Analytics Moments of Truth Customer Effort Score Customer- Centric Frustration Metrics User Experience Omnichannel Frictionless Experience Internet of Things Predictive Analytics Customer Experience Wire- Frame NPS Multi- channel Sentiment Data Trap Design Thinking A/B Testing
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Real-time Insights
O-Journey Mapping
N-Closed-Loop
I-Intuitive
G-Real-Time Data
O-Self-Service
G-Micro-Surveys
N-Heat-Mapping
B-Text Analytics
I-User Flow
B-Empathy
B-Behavioral Analytics
N-Moments of Truth
G-Customer Effort Score
I-Customer-Centric
O-Frustration Metrics
N-User Experience
B-Omnichannel
I-Frictionless Experience
N-Internet of Things
B-Predictive Analytics
G-Customer Experience
G-Wire-Frame
O-NPS
I-Multi-channel
O-Sentiment
B-Data Trap
N-Design Thinking
G-A/B Testing