Released PA asdenied with denialdates, case ID,denial reason andappeal inforamtionUsephoneticalphabetduring a callSoft skills -talk to a userabout theirweekendplansPatientlast namebeginningwith 'Z'Work aBiogenconsentedrequestMark nextstep as 'CallpharmacyII-C'Work asponsoredrenewalUpdateprescribernotes withnew officepreferencesCalled aprescriber whoslast name wasmore than 8lettersCalled ona requestwith 4+duplicatesMake a callto an officein ColumbusOhioWork a'McKesson'initiatedrequestMark nextstep as 'CallpharmacyII-NC'Rescue -generalwhite gloveserviceMake a callto an officein yourhometownAsk yoursupervisorfor helpon a keyLeave aPHIvoicemailReadthe styleguideWork a'PA Reachrequest'Made acall toAlaska orHawaiiMake a callto an officein PhoenixArizonaBLOCKED- you'vebeen thirdpartiedMark nextstep as'call plan'Archive akey fortherapychangedEducate theuser on whoCoverMyMedsisComplete akey based offdeterminationletterLong holdtime - made acall with ahold time of10+ minutesArchived keyas approvedwith approvaldates andcase IDPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueWork a'RESTAPI'requestMake agroupedcall of 4+keysRescue- FaxfailureReleased PA asdenied with denialdates, case ID,denial reason andappeal inforamtionUsephoneticalphabetduring a callSoft skills -talk to a userabout theirweekendplansPatientlast namebeginningwith 'Z'Work aBiogenconsentedrequestMark nextstep as 'CallpharmacyII-C'Work asponsoredrenewalUpdateprescribernotes withnew officepreferencesCalled aprescriber whoslast name wasmore than 8lettersCalled ona requestwith 4+duplicatesMake a callto an officein ColumbusOhioWork a'McKesson'initiatedrequestMark nextstep as 'CallpharmacyII-NC'Rescue -generalwhite gloveserviceMake a callto an officein yourhometownAsk yoursupervisorfor helpon a keyLeave aPHIvoicemailReadthe styleguideWork a'PA Reachrequest'Made acall toAlaska orHawaiiMake a callto an officein PhoenixArizonaBLOCKED- you'vebeen thirdpartiedMark nextstep as'call plan'Archive akey fortherapychangedEducate theuser on whoCoverMyMedsisComplete akey based offdeterminationletterLong holdtime - made acall with ahold time of10+ minutesArchived keyas approvedwith approvaldates andcase IDPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueWork a'RESTAPI'requestMake agroupedcall of 4+keysRescue- Faxfailure

Provider Queue Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Released PA as denied with denial dates, case ID, denial reason and appeal inforamtion
  2. Use phonetic alphabet during a call
  3. Soft skills - talk to a user about their weekend plans
  4. Patient last name beginning with 'Z'
  5. Work a Biogen consented request
  6. Mark next step as 'Call pharmacy II-C'
  7. Work a sponsored renewal
  8. Update prescriber notes with new office preferences
  9. Called a prescriber whos last name was more than 8 letters
  10. Called on a request with 4+ duplicates
  11. Make a call to an office in Columbus Ohio
  12. Work a 'McKesson' initiated request
  13. Mark next step as 'Call pharmacy II-NC'
  14. Rescue - general white glove service
  15. Make a call to an office in your hometown
  16. Ask your supervisor for help on a key
  17. Leave a PHI voicemail
  18. Read the style guide
  19. Work a 'PA Reach request'
  20. Made a call to Alaska or Hawaii
  21. Make a call to an office in Phoenix Arizona
  22. BLOCKED - you've been third partied
  23. Mark next step as 'call plan'
  24. Archive a key for therapy changed
  25. Educate the user on who CoverMyMeds is
  26. Complete a key based off determination letter
  27. Long hold time - made a call with a hold time of 10+ minutes
  28. Archived key as approved with approval dates and case ID
  29. POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
  30. Work a 'REST API' request
  31. Make a grouped call of 4+ keys
  32. Rescue - Fax failure