Soft skills -talk to a userabout theirweekendplansEducate theuser on whoCoverMyMedsisWork a'PA Reachrequest'Called ona requestwith 4+duplicatesWork aBiogenconsentedrequestMark nextstep as'call plan'Archive akey fortherapychangedPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueComplete akey based offdeterminationletterLeave aPHIvoicemailWork asponsoredrenewalLong holdtime - made acall with ahold time of10+ minutesMake agroupedcall of 4+keysReleased PA asdenied with denialdates, case ID,denial reason andappeal inforamtionMade acall toAlaska orHawaiiMark nextstep as 'CallpharmacyII-NC'Updateprescribernotes withnew officepreferencesCalled aprescriber whoslast name wasmore than 8lettersWork a'RESTAPI'requestRescue -generalwhite gloveserviceMark nextstep as 'CallpharmacyII-C'Make a callto an officein ColumbusOhioArchived keyas approvedwith approvaldates andcase IDAsk yoursupervisorfor helpon a keyUsephoneticalphabetduring a callWork a'McKesson'initiatedrequestBLOCKED- you'vebeen thirdpartiedMake a callto an officein yourhometownMake a callto an officein PhoenixArizonaRescue- FaxfailureReadthe styleguidePatientlast namebeginningwith 'Z'Soft skills -talk to a userabout theirweekendplansEducate theuser on whoCoverMyMedsisWork a'PA Reachrequest'Called ona requestwith 4+duplicatesWork aBiogenconsentedrequestMark nextstep as'call plan'Archive akey fortherapychangedPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueComplete akey based offdeterminationletterLeave aPHIvoicemailWork asponsoredrenewalLong holdtime - made acall with ahold time of10+ minutesMake agroupedcall of 4+keysReleased PA asdenied with denialdates, case ID,denial reason andappeal inforamtionMade acall toAlaska orHawaiiMark nextstep as 'CallpharmacyII-NC'Updateprescribernotes withnew officepreferencesCalled aprescriber whoslast name wasmore than 8lettersWork a'RESTAPI'requestRescue -generalwhite gloveserviceMark nextstep as 'CallpharmacyII-C'Make a callto an officein ColumbusOhioArchived keyas approvedwith approvaldates andcase IDAsk yoursupervisorfor helpon a keyUsephoneticalphabetduring a callWork a'McKesson'initiatedrequestBLOCKED- you'vebeen thirdpartiedMake a callto an officein yourhometownMake a callto an officein PhoenixArizonaRescue- FaxfailureReadthe styleguidePatientlast namebeginningwith 'Z'

Provider Queue Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Soft skills - talk to a user about their weekend plans
  2. Educate the user on who CoverMyMeds is
  3. Work a 'PA Reach request'
  4. Called on a request with 4+ duplicates
  5. Work a Biogen consented request
  6. Mark next step as 'call plan'
  7. Archive a key for therapy changed
  8. POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
  9. Complete a key based off determination letter
  10. Leave a PHI voicemail
  11. Work a sponsored renewal
  12. Long hold time - made a call with a hold time of 10+ minutes
  13. Make a grouped call of 4+ keys
  14. Released PA as denied with denial dates, case ID, denial reason and appeal inforamtion
  15. Made a call to Alaska or Hawaii
  16. Mark next step as 'Call pharmacy II-NC'
  17. Update prescriber notes with new office preferences
  18. Called a prescriber whos last name was more than 8 letters
  19. Work a 'REST API' request
  20. Rescue - general white glove service
  21. Mark next step as 'Call pharmacy II-C'
  22. Make a call to an office in Columbus Ohio
  23. Archived key as approved with approval dates and case ID
  24. Ask your supervisor for help on a key
  25. Use phonetic alphabet during a call
  26. Work a 'McKesson' initiated request
  27. BLOCKED - you've been third partied
  28. Make a call to an office in your hometown
  29. Make a call to an office in Phoenix Arizona
  30. Rescue - Fax failure
  31. Read the style guide
  32. Patient last name beginning with 'Z'