Mark nextstep as 'CallpharmacyII-NC'Soft skills -talk to a userabout theirweekendplansArchive akey fortherapychangedPatientlast namebeginningwith 'Z'Work a'RESTAPI'requestMake a callto an officein yourhometownMake a callto an officein ColumbusOhioWork asponsoredrenewalMark nextstep as 'CallpharmacyII-C'Work a'PA Reachrequest'Usephoneticalphabetduring a callLong holdtime - made acall with ahold time of10+ minutesMake a callto an officein PhoenixArizonaCalled ona requestwith 4+duplicatesArchived keyas approvedwith approvaldates andcase IDReadthe styleguideMake agroupedcall of 4+keysBLOCKED- you'vebeen thirdpartiedPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueRescue- FaxfailureRescue -generalwhite gloveserviceMark nextstep as'call plan'Released PA asdenied with denialdates, case ID,denial reason andappeal inforamtionCalled aprescriber whoslast name wasmore than 8lettersUpdateprescribernotes withnew officepreferencesWork aBiogenconsentedrequestWork a'McKesson'initiatedrequestAsk yoursupervisorfor helpon a keyComplete akey based offdeterminationletterEducate theuser on whoCoverMyMedsisLeave aPHIvoicemailMade acall toAlaska orHawaiiMark nextstep as 'CallpharmacyII-NC'Soft skills -talk to a userabout theirweekendplansArchive akey fortherapychangedPatientlast namebeginningwith 'Z'Work a'RESTAPI'requestMake a callto an officein yourhometownMake a callto an officein ColumbusOhioWork asponsoredrenewalMark nextstep as 'CallpharmacyII-C'Work a'PA Reachrequest'Usephoneticalphabetduring a callLong holdtime - made acall with ahold time of10+ minutesMake a callto an officein PhoenixArizonaCalled ona requestwith 4+duplicatesArchived keyas approvedwith approvaldates andcase IDReadthe styleguideMake agroupedcall of 4+keysBLOCKED- you'vebeen thirdpartiedPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueRescue- FaxfailureRescue -generalwhite gloveserviceMark nextstep as'call plan'Released PA asdenied with denialdates, case ID,denial reason andappeal inforamtionCalled aprescriber whoslast name wasmore than 8lettersUpdateprescribernotes withnew officepreferencesWork aBiogenconsentedrequestWork a'McKesson'initiatedrequestAsk yoursupervisorfor helpon a keyComplete akey based offdeterminationletterEducate theuser on whoCoverMyMedsisLeave aPHIvoicemailMade acall toAlaska orHawaii

Provider Queue Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mark next step as 'Call pharmacy II-NC'
  2. Soft skills - talk to a user about their weekend plans
  3. Archive a key for therapy changed
  4. Patient last name beginning with 'Z'
  5. Work a 'REST API' request
  6. Make a call to an office in your hometown
  7. Make a call to an office in Columbus Ohio
  8. Work a sponsored renewal
  9. Mark next step as 'Call pharmacy II-C'
  10. Work a 'PA Reach request'
  11. Use phonetic alphabet during a call
  12. Long hold time - made a call with a hold time of 10+ minutes
  13. Make a call to an office in Phoenix Arizona
  14. Called on a request with 4+ duplicates
  15. Archived key as approved with approval dates and case ID
  16. Read the style guide
  17. Make a grouped call of 4+ keys
  18. BLOCKED - you've been third partied
  19. POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
  20. Rescue - Fax failure
  21. Rescue - general white glove service
  22. Mark next step as 'call plan'
  23. Released PA as denied with denial dates, case ID, denial reason and appeal inforamtion
  24. Called a prescriber whos last name was more than 8 letters
  25. Update prescriber notes with new office preferences
  26. Work a Biogen consented request
  27. Work a 'McKesson' initiated request
  28. Ask your supervisor for help on a key
  29. Complete a key based off determination letter
  30. Educate the user on who CoverMyMeds is
  31. Leave a PHI voicemail
  32. Made a call to Alaska or Hawaii