Mark nextstep as 'CallpharmacyII-C'Called aprescriber whoslast name wasmore than 8lettersWork a'McKesson'initiatedrequestMake a callto an officein PhoenixArizonaLong holdtime - made acall with ahold time of10+ minutesUsephoneticalphabetduring a callMake a callto an officein yourhometownRescue- FaxfailureMark nextstep as 'CallpharmacyII-NC'Ask yoursupervisorfor helpon a keyWork a'RESTAPI'requestSoft skills -talk to a userabout theirweekendplansEducate theuser on whoCoverMyMedsisMade acall toAlaska orHawaiiArchived keyas approvedwith approvaldates andcase IDMark nextstep as'call plan'BLOCKED- you'vebeen thirdpartiedMake agroupedcall of 4+keysRescue -generalwhite gloveserviceComplete akey based offdeterminationletterPatientlast namebeginningwith 'Z'POWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueReadthe styleguideWork aBiogenconsentedrequestMake a callto an officein ColumbusOhioArchive akey fortherapychangedLeave aPHIvoicemailWork a'PA Reachrequest'Called ona requestwith 4+duplicatesWork asponsoredrenewalReleased PA asdenied with denialdates, case ID,denial reason andappeal inforamtionUpdateprescribernotes withnew officepreferencesMark nextstep as 'CallpharmacyII-C'Called aprescriber whoslast name wasmore than 8lettersWork a'McKesson'initiatedrequestMake a callto an officein PhoenixArizonaLong holdtime - made acall with ahold time of10+ minutesUsephoneticalphabetduring a callMake a callto an officein yourhometownRescue- FaxfailureMark nextstep as 'CallpharmacyII-NC'Ask yoursupervisorfor helpon a keyWork a'RESTAPI'requestSoft skills -talk to a userabout theirweekendplansEducate theuser on whoCoverMyMedsisMade acall toAlaska orHawaiiArchived keyas approvedwith approvaldates andcase IDMark nextstep as'call plan'BLOCKED- you'vebeen thirdpartiedMake agroupedcall of 4+keysRescue -generalwhite gloveserviceComplete akey based offdeterminationletterPatientlast namebeginningwith 'Z'POWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueReadthe styleguideWork aBiogenconsentedrequestMake a callto an officein ColumbusOhioArchive akey fortherapychangedLeave aPHIvoicemailWork a'PA Reachrequest'Called ona requestwith 4+duplicatesWork asponsoredrenewalReleased PA asdenied with denialdates, case ID,denial reason andappeal inforamtionUpdateprescribernotes withnew officepreferences

Provider Queue Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mark next step as 'Call pharmacy II-C'
  2. Called a prescriber whos last name was more than 8 letters
  3. Work a 'McKesson' initiated request
  4. Make a call to an office in Phoenix Arizona
  5. Long hold time - made a call with a hold time of 10+ minutes
  6. Use phonetic alphabet during a call
  7. Make a call to an office in your hometown
  8. Rescue - Fax failure
  9. Mark next step as 'Call pharmacy II-NC'
  10. Ask your supervisor for help on a key
  11. Work a 'REST API' request
  12. Soft skills - talk to a user about their weekend plans
  13. Educate the user on who CoverMyMeds is
  14. Made a call to Alaska or Hawaii
  15. Archived key as approved with approval dates and case ID
  16. Mark next step as 'call plan'
  17. BLOCKED - you've been third partied
  18. Make a grouped call of 4+ keys
  19. Rescue - general white glove service
  20. Complete a key based off determination letter
  21. Patient last name beginning with 'Z'
  22. POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
  23. Read the style guide
  24. Work a Biogen consented request
  25. Make a call to an office in Columbus Ohio
  26. Archive a key for therapy changed
  27. Leave a PHI voicemail
  28. Work a 'PA Reach request'
  29. Called on a request with 4+ duplicates
  30. Work a sponsored renewal
  31. Released PA as denied with denial dates, case ID, denial reason and appeal inforamtion
  32. Update prescriber notes with new office preferences