Make a callto an officein ColumbusOhioMake a callto an officein PhoenixArizonaRescue- FaxfailureLeave aPHIvoicemailWork a'McKesson'initiatedrequestMark nextstep as'call plan'Rescue -generalwhite gloveserviceMade acall toAlaska orHawaiiSoft skills -talk to a userabout theirweekendplansLong holdtime - made acall with ahold time of10+ minutesAsk yoursupervisorfor helpon a keyWork a'RESTAPI'requestReadthe styleguideMake a callto an officein yourhometownMark nextstep as 'CallpharmacyII-C'Usephoneticalphabetduring a callArchive akey fortherapychangedCalled aprescriber whoslast name wasmore than 8lettersMake agroupedcall of 4+keysWork a'PA Reachrequest'Work asponsoredrenewalBLOCKED- you'vebeen thirdpartiedMark nextstep as 'CallpharmacyII-NC'Updateprescribernotes withnew officepreferencesPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueReleased PA asdenied with denialdates, case ID,denial reason andappeal inforamtionArchived keyas approvedwith approvaldates andcase IDEducate theuser on whoCoverMyMedsisComplete akey based offdeterminationletterPatientlast namebeginningwith 'Z'Called ona requestwith 4+duplicatesWork aBiogenconsentedrequestMake a callto an officein ColumbusOhioMake a callto an officein PhoenixArizonaRescue- FaxfailureLeave aPHIvoicemailWork a'McKesson'initiatedrequestMark nextstep as'call plan'Rescue -generalwhite gloveserviceMade acall toAlaska orHawaiiSoft skills -talk to a userabout theirweekendplansLong holdtime - made acall with ahold time of10+ minutesAsk yoursupervisorfor helpon a keyWork a'RESTAPI'requestReadthe styleguideMake a callto an officein yourhometownMark nextstep as 'CallpharmacyII-C'Usephoneticalphabetduring a callArchive akey fortherapychangedCalled aprescriber whoslast name wasmore than 8lettersMake agroupedcall of 4+keysWork a'PA Reachrequest'Work asponsoredrenewalBLOCKED- you'vebeen thirdpartiedMark nextstep as 'CallpharmacyII-NC'Updateprescribernotes withnew officepreferencesPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueReleased PA asdenied with denialdates, case ID,denial reason andappeal inforamtionArchived keyas approvedwith approvaldates andcase IDEducate theuser on whoCoverMyMedsisComplete akey based offdeterminationletterPatientlast namebeginningwith 'Z'Called ona requestwith 4+duplicatesWork aBiogenconsentedrequest

Provider Queue Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a call to an office in Columbus Ohio
  2. Make a call to an office in Phoenix Arizona
  3. Rescue - Fax failure
  4. Leave a PHI voicemail
  5. Work a 'McKesson' initiated request
  6. Mark next step as 'call plan'
  7. Rescue - general white glove service
  8. Made a call to Alaska or Hawaii
  9. Soft skills - talk to a user about their weekend plans
  10. Long hold time - made a call with a hold time of 10+ minutes
  11. Ask your supervisor for help on a key
  12. Work a 'REST API' request
  13. Read the style guide
  14. Make a call to an office in your hometown
  15. Mark next step as 'Call pharmacy II-C'
  16. Use phonetic alphabet during a call
  17. Archive a key for therapy changed
  18. Called a prescriber whos last name was more than 8 letters
  19. Make a grouped call of 4+ keys
  20. Work a 'PA Reach request'
  21. Work a sponsored renewal
  22. BLOCKED - you've been third partied
  23. Mark next step as 'Call pharmacy II-NC'
  24. Update prescriber notes with new office preferences
  25. POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
  26. Released PA as denied with denial dates, case ID, denial reason and appeal inforamtion
  27. Archived key as approved with approval dates and case ID
  28. Educate the user on who CoverMyMeds is
  29. Complete a key based off determination letter
  30. Patient last name beginning with 'Z'
  31. Called on a request with 4+ duplicates
  32. Work a Biogen consented request