Providetalkingpoints ona 5400 callTake an8080callSend a follow-up email (TechVisit orEscalatedCustomer)Update aKC / TSprocessAddlanguageto call logPerfectattendancefor theweekTake anOctaneCS PartscallComplete aNinjiotraining orfully caughtupGrab aJIRAticketScore 90%or higherin CQ for adayTake aCareTS callLead ahands-ontrainingProvide anoutstanding5400 or 8080experienceWork 10emails (ina day)Send a follow-up email (TechVisit orEscalatedCustomer)ProvideWrittenFeedbackLog aGC/QC/Retail/Int'lissueGrab aJIRAticketReceiveor givekudosReceiveor givekudosWork 3cases (ina day)WearNLSapparelWrite aTT orFFFTake aCareTS callLog 10interactionsin call logCollaboratewith adifferentdepartmentGrab aMy VoiceRequestHelpresolve aGC/QCconcernGrab aRedFlagGrab aMyVoiceProvidetalkingpoints ona 5400 callTake an8080callSend a follow-up email (TechVisit orEscalatedCustomer)Update aKC / TSprocessAddlanguageto call logPerfectattendancefor theweekTake anOctaneCS PartscallComplete aNinjiotraining orfully caughtupGrab aJIRAticketScore 90%or higherin CQ for adayTake aCareTS callLead ahands-ontrainingProvide anoutstanding5400 or 8080experienceWork 10emails (ina day)Send a follow-up email (TechVisit orEscalatedCustomer)ProvideWrittenFeedbackLog aGC/QC/Retail/Int'lissueGrab aJIRAticketReceiveor givekudosReceiveor givekudosWork 3cases (ina day)WearNLSapparelWrite aTT orFFFTake aCareTS callLog 10interactionsin call logCollaboratewith adifferentdepartmentGrab aMy VoiceRequestHelpresolve aGC/QCconcernGrab aRedFlagGrab aMyVoice

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide talking points on a 5400 call
  2. Take an 8080 call
  3. Send a follow-up email (Tech Visit or Escalated Customer)
  4. Update a KC / TS process
  5. Add language to call log
  6. Perfect attendance for the week
  7. Take an Octane CS Parts call
  8. Complete a Ninjio training or fully caught up
  9. Grab a JIRA ticket
  10. Score 90% or higher in CQ for a day
  11. Take a Care TS call
  12. Lead a hands-on training
  13. Provide an outstanding 5400 or 8080 experience
  14. Work 10 emails (in a day)
  15. Send a follow-up email (Tech Visit or Escalated Customer)
  16. Provide Written Feedback
  17. Log a GC/QC/Retail/Int'l issue
  18. Grab a JIRA ticket
  19. Receive or give kudos
  20. Receive or give kudos
  21. Work 3 cases (in a day)
  22. Wear NLS apparel
  23. Write a TT or FFF
  24. Take a Care TS call
  25. Log 10 interactions in call log
  26. Collaborate with a different department
  27. Grab a My Voice Request
  28. Help resolve a GC/QC concern
  29. Grab a Red Flag
  30. Grab a My Voice