Receiveor givekudosHelpresolve aGC/QCconcernGrab aMyVoiceSend a follow-up email (TechVisit orEscalatedCustomer)Log 10interactionsin call logTake aCareTS callUpdate aKC / TSprocessReceiveor givekudosWork 3cases (ina day)Collaboratewith adifferentdepartmentPerfectattendancefor theweekWrite aTT orFFFWork 10emails (ina day)Grab aMy VoiceRequestTake anOctaneCS PartscallLead ahands-ontrainingSend a follow-up email (TechVisit orEscalatedCustomer)Grab aRedFlagTake an8080callProvide anoutstanding5400 or 8080experienceGrab aJIRAticketWearNLSapparelProvidetalkingpoints ona 5400 callScore 90%or higherin CQ for adayAddlanguageto call logProvideWrittenFeedbackTake aCareTS callGrab aJIRAticketComplete aNinjiotraining orfully caughtupLog aGC/QC/Retail/Int'lissueReceiveor givekudosHelpresolve aGC/QCconcernGrab aMyVoiceSend a follow-up email (TechVisit orEscalatedCustomer)Log 10interactionsin call logTake aCareTS callUpdate aKC / TSprocessReceiveor givekudosWork 3cases (ina day)Collaboratewith adifferentdepartmentPerfectattendancefor theweekWrite aTT orFFFWork 10emails (ina day)Grab aMy VoiceRequestTake anOctaneCS PartscallLead ahands-ontrainingSend a follow-up email (TechVisit orEscalatedCustomer)Grab aRedFlagTake an8080callProvide anoutstanding5400 or 8080experienceGrab aJIRAticketWearNLSapparelProvidetalkingpoints ona 5400 callScore 90%or higherin CQ for adayAddlanguageto call logProvideWrittenFeedbackTake aCareTS callGrab aJIRAticketComplete aNinjiotraining orfully caughtupLog aGC/QC/Retail/Int'lissue

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive or give kudos
  2. Help resolve a GC/QC concern
  3. Grab a My Voice
  4. Send a follow-up email (Tech Visit or Escalated Customer)
  5. Log 10 interactions in call log
  6. Take a Care TS call
  7. Update a KC / TS process
  8. Receive or give kudos
  9. Work 3 cases (in a day)
  10. Collaborate with a different department
  11. Perfect attendance for the week
  12. Write a TT or FFF
  13. Work 10 emails (in a day)
  14. Grab a My Voice Request
  15. Take an Octane CS Parts call
  16. Lead a hands-on training
  17. Send a follow-up email (Tech Visit or Escalated Customer)
  18. Grab a Red Flag
  19. Take an 8080 call
  20. Provide an outstanding 5400 or 8080 experience
  21. Grab a JIRA ticket
  22. Wear NLS apparel
  23. Provide talking points on a 5400 call
  24. Score 90% or higher in CQ for a day
  25. Add language to call log
  26. Provide Written Feedback
  27. Take a Care TS call
  28. Grab a JIRA ticket
  29. Complete a Ninjio training or fully caught up
  30. Log a GC/QC/Retail/Int'l issue