Collaboratewith adifferentdepartmentWrite aTT orFFFScore 90%or higherin CQ for adayUpdate aKC / TSprocessGrab aMy VoiceRequestWork 10emails (ina day)Grab aMyVoiceWearNLSapparelReceiveor givekudosPerfectattendancefor theweekLog aGC/QC/Retail/Int'lissueReceiveor givekudosGrab aJIRAticketTake an8080callProvideWrittenFeedbackLog 10interactionsin call logTake aCareTS callTake aCareTS callTake anOctaneCS PartscallComplete aNinjiotraining orfully caughtupProvide anoutstanding5400 or 8080experienceAddlanguageto call logSend a follow-up email (TechVisit orEscalatedCustomer)Grab aRedFlagProvidetalkingpoints ona 5400 callHelpresolve aGC/QCconcernSend a follow-up email (TechVisit orEscalatedCustomer)Grab aJIRAticketWork 3cases (ina day)Lead ahands-ontrainingCollaboratewith adifferentdepartmentWrite aTT orFFFScore 90%or higherin CQ for adayUpdate aKC / TSprocessGrab aMy VoiceRequestWork 10emails (ina day)Grab aMyVoiceWearNLSapparelReceiveor givekudosPerfectattendancefor theweekLog aGC/QC/Retail/Int'lissueReceiveor givekudosGrab aJIRAticketTake an8080callProvideWrittenFeedbackLog 10interactionsin call logTake aCareTS callTake aCareTS callTake anOctaneCS PartscallComplete aNinjiotraining orfully caughtupProvide anoutstanding5400 or 8080experienceAddlanguageto call logSend a follow-up email (TechVisit orEscalatedCustomer)Grab aRedFlagProvidetalkingpoints ona 5400 callHelpresolve aGC/QCconcernSend a follow-up email (TechVisit orEscalatedCustomer)Grab aJIRAticketWork 3cases (ina day)Lead ahands-ontraining

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. Collaborate with a different department
  2. Write a TT or FFF
  3. Score 90% or higher in CQ for a day
  4. Update a KC / TS process
  5. Grab a My Voice Request
  6. Work 10 emails (in a day)
  7. Grab a My Voice
  8. Wear NLS apparel
  9. Receive or give kudos
  10. Perfect attendance for the week
  11. Log a GC/QC/Retail/Int'l issue
  12. Receive or give kudos
  13. Grab a JIRA ticket
  14. Take an 8080 call
  15. Provide Written Feedback
  16. Log 10 interactions in call log
  17. Take a Care TS call
  18. Take a Care TS call
  19. Take an Octane CS Parts call
  20. Complete a Ninjio training or fully caught up
  21. Provide an outstanding 5400 or 8080 experience
  22. Add language to call log
  23. Send a follow-up email (Tech Visit or Escalated Customer)
  24. Grab a Red Flag
  25. Provide talking points on a 5400 call
  26. Help resolve a GC/QC concern
  27. Send a follow-up email (Tech Visit or Escalated Customer)
  28. Grab a JIRA ticket
  29. Work 3 cases (in a day)
  30. Lead a hands-on training