Receiveor givekudosProvidetalkingpoints ona 5400 callReceiveor givekudosWork 3cases (ina day)Collaboratewith adifferentdepartmentLead ahands-ontrainingLog 10interactionsin call logScore 90%or higherin CQ for adayUpdate aKC / TSprocessWork 10emails (ina day)ProvideWrittenFeedbackPerfectattendancefor theweekGrab aJIRAticketComplete aNinjiotraining orfully caughtupGrab aRedFlagWrite aTT orFFFTake anOctaneCS PartscallTake aCareTS callTake an8080callGrab aJIRAticketGrab aMy VoiceRequestProvide anoutstanding5400 or 8080experienceSend a follow-up email (TechVisit orEscalatedCustomer)Addlanguageto call logLog aGC/QC/Retail/Int'lissueWearNLSapparelHelpresolve aGC/QCconcernTake aCareTS callSend a follow-up email (TechVisit orEscalatedCustomer)Grab aMyVoiceReceiveor givekudosProvidetalkingpoints ona 5400 callReceiveor givekudosWork 3cases (ina day)Collaboratewith adifferentdepartmentLead ahands-ontrainingLog 10interactionsin call logScore 90%or higherin CQ for adayUpdate aKC / TSprocessWork 10emails (ina day)ProvideWrittenFeedbackPerfectattendancefor theweekGrab aJIRAticketComplete aNinjiotraining orfully caughtupGrab aRedFlagWrite aTT orFFFTake anOctaneCS PartscallTake aCareTS callTake an8080callGrab aJIRAticketGrab aMy VoiceRequestProvide anoutstanding5400 or 8080experienceSend a follow-up email (TechVisit orEscalatedCustomer)Addlanguageto call logLog aGC/QC/Retail/Int'lissueWearNLSapparelHelpresolve aGC/QCconcernTake aCareTS callSend a follow-up email (TechVisit orEscalatedCustomer)Grab aMyVoice

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive or give kudos
  2. Provide talking points on a 5400 call
  3. Receive or give kudos
  4. Work 3 cases (in a day)
  5. Collaborate with a different department
  6. Lead a hands-on training
  7. Log 10 interactions in call log
  8. Score 90% or higher in CQ for a day
  9. Update a KC / TS process
  10. Work 10 emails (in a day)
  11. Provide Written Feedback
  12. Perfect attendance for the week
  13. Grab a JIRA ticket
  14. Complete a Ninjio training or fully caught up
  15. Grab a Red Flag
  16. Write a TT or FFF
  17. Take an Octane CS Parts call
  18. Take a Care TS call
  19. Take an 8080 call
  20. Grab a JIRA ticket
  21. Grab a My Voice Request
  22. Provide an outstanding 5400 or 8080 experience
  23. Send a follow-up email (Tech Visit or Escalated Customer)
  24. Add language to call log
  25. Log a GC/QC/Retail/Int'l issue
  26. Wear NLS apparel
  27. Help resolve a GC/QC concern
  28. Take a Care TS call
  29. Send a follow-up email (Tech Visit or Escalated Customer)
  30. Grab a My Voice