Write aTT orFFFTake aCareTS callGrab aMy VoiceRequestSend a follow-up email (TechVisit orEscalatedCustomer)Grab aMyVoiceGrab aJIRAticketUpdate aKC / TSprocessHelpresolve aGC/QCconcernReceiveor givekudosTake aCareTS callProvideWrittenFeedbackCollaboratewith adifferentdepartmentTake an8080callGrab aRedFlagWork 3cases (ina day)Complete aNinjiotraining orfully caughtupWork 10emails (ina day)Addlanguageto call logLog 10interactionsin call logLog aGC/QC/Retail/Int'lissuePerfectattendancefor theweekLead ahands-ontrainingGrab aJIRAticketScore 90%or higherin CQ for adaySend a follow-up email (TechVisit orEscalatedCustomer)Providetalkingpoints ona 5400 callWearNLSapparelProvide anoutstanding5400 or 8080experienceTake anOctaneCS PartscallReceiveor givekudosWrite aTT orFFFTake aCareTS callGrab aMy VoiceRequestSend a follow-up email (TechVisit orEscalatedCustomer)Grab aMyVoiceGrab aJIRAticketUpdate aKC / TSprocessHelpresolve aGC/QCconcernReceiveor givekudosTake aCareTS callProvideWrittenFeedbackCollaboratewith adifferentdepartmentTake an8080callGrab aRedFlagWork 3cases (ina day)Complete aNinjiotraining orfully caughtupWork 10emails (ina day)Addlanguageto call logLog 10interactionsin call logLog aGC/QC/Retail/Int'lissuePerfectattendancefor theweekLead ahands-ontrainingGrab aJIRAticketScore 90%or higherin CQ for adaySend a follow-up email (TechVisit orEscalatedCustomer)Providetalkingpoints ona 5400 callWearNLSapparelProvide anoutstanding5400 or 8080experienceTake anOctaneCS PartscallReceiveor givekudos

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write a TT or FFF
  2. Take a Care TS call
  3. Grab a My Voice Request
  4. Send a follow-up email (Tech Visit or Escalated Customer)
  5. Grab a My Voice
  6. Grab a JIRA ticket
  7. Update a KC / TS process
  8. Help resolve a GC/QC concern
  9. Receive or give kudos
  10. Take a Care TS call
  11. Provide Written Feedback
  12. Collaborate with a different department
  13. Take an 8080 call
  14. Grab a Red Flag
  15. Work 3 cases (in a day)
  16. Complete a Ninjio training or fully caught up
  17. Work 10 emails (in a day)
  18. Add language to call log
  19. Log 10 interactions in call log
  20. Log a GC/QC/Retail/Int'l issue
  21. Perfect attendance for the week
  22. Lead a hands-on training
  23. Grab a JIRA ticket
  24. Score 90% or higher in CQ for a day
  25. Send a follow-up email (Tech Visit or Escalated Customer)
  26. Provide talking points on a 5400 call
  27. Wear NLS apparel
  28. Provide an outstanding 5400 or 8080 experience
  29. Take an Octane CS Parts call
  30. Receive or give kudos