Log aGC/QC/Retail/Int'lissueAddlanguageto call logUpdate aKC / TSprocessGrab aRedFlagGrab aMy VoiceRequestLead ahands-ontrainingGrab aJIRAticketSend a follow-up email (TechVisit orEscalatedCustomer)Providetalkingpoints ona 5400 callScore 90%or higherin CQ for adayWearNLSapparelHelpresolve aGC/QCconcernSend a follow-up email (TechVisit orEscalatedCustomer)Write aTT orFFFProvideWrittenFeedbackWork 10emails (ina day)Grab aJIRAticketTake aCareTS callReceiveor givekudosPerfectattendancefor theweekLog 10interactionsin call logGrab aMyVoiceReceiveor givekudosTake an8080callWork 3cases (ina day)Take anOctaneCS PartscallComplete aNinjiotraining orfully caughtupTake aCareTS callCollaboratewith adifferentdepartmentProvide anoutstanding5400 or 8080experienceLog aGC/QC/Retail/Int'lissueAddlanguageto call logUpdate aKC / TSprocessGrab aRedFlagGrab aMy VoiceRequestLead ahands-ontrainingGrab aJIRAticketSend a follow-up email (TechVisit orEscalatedCustomer)Providetalkingpoints ona 5400 callScore 90%or higherin CQ for adayWearNLSapparelHelpresolve aGC/QCconcernSend a follow-up email (TechVisit orEscalatedCustomer)Write aTT orFFFProvideWrittenFeedbackWork 10emails (ina day)Grab aJIRAticketTake aCareTS callReceiveor givekudosPerfectattendancefor theweekLog 10interactionsin call logGrab aMyVoiceReceiveor givekudosTake an8080callWork 3cases (ina day)Take anOctaneCS PartscallComplete aNinjiotraining orfully caughtupTake aCareTS callCollaboratewith adifferentdepartmentProvide anoutstanding5400 or 8080experience

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Log a GC/QC/Retail/Int'l issue
  2. Add language to call log
  3. Update a KC / TS process
  4. Grab a Red Flag
  5. Grab a My Voice Request
  6. Lead a hands-on training
  7. Grab a JIRA ticket
  8. Send a follow-up email (Tech Visit or Escalated Customer)
  9. Provide talking points on a 5400 call
  10. Score 90% or higher in CQ for a day
  11. Wear NLS apparel
  12. Help resolve a GC/QC concern
  13. Send a follow-up email (Tech Visit or Escalated Customer)
  14. Write a TT or FFF
  15. Provide Written Feedback
  16. Work 10 emails (in a day)
  17. Grab a JIRA ticket
  18. Take a Care TS call
  19. Receive or give kudos
  20. Perfect attendance for the week
  21. Log 10 interactions in call log
  22. Grab a My Voice
  23. Receive or give kudos
  24. Take an 8080 call
  25. Work 3 cases (in a day)
  26. Take an Octane CS Parts call
  27. Complete a Ninjio training or fully caught up
  28. Take a Care TS call
  29. Collaborate with a different department
  30. Provide an outstanding 5400 or 8080 experience