Grab aRedFlagSend a follow-up email (TechVisit orEscalatedCustomer)Lead ahands-ontrainingProvide anoutstanding5400 or 8080experienceTake an8080callReceiveor givekudosGrab aJIRAticketHelpresolve aGC/QCconcernWearNLSapparelProvideWrittenFeedbackWrite aTT orFFFLog aGC/QC/Retail/Int'lissueProvidetalkingpoints ona 5400 callGrab aMyVoiceWork 10emails (ina day)Take anOctaneCS PartscallTake aCareTS callAddlanguageto call logGrab aJIRAticketGrab aMy VoiceRequestPerfectattendancefor theweekReceiveor givekudosComplete aNinjiotraining orfully caughtupTake aCareTS callCollaboratewith adifferentdepartmentUpdate aKC / TSprocessLog 10interactionsin call logScore 90%or higherin CQ for adayWork 3cases (ina day)Send a follow-up email (TechVisit orEscalatedCustomer)Grab aRedFlagSend a follow-up email (TechVisit orEscalatedCustomer)Lead ahands-ontrainingProvide anoutstanding5400 or 8080experienceTake an8080callReceiveor givekudosGrab aJIRAticketHelpresolve aGC/QCconcernWearNLSapparelProvideWrittenFeedbackWrite aTT orFFFLog aGC/QC/Retail/Int'lissueProvidetalkingpoints ona 5400 callGrab aMyVoiceWork 10emails (ina day)Take anOctaneCS PartscallTake aCareTS callAddlanguageto call logGrab aJIRAticketGrab aMy VoiceRequestPerfectattendancefor theweekReceiveor givekudosComplete aNinjiotraining orfully caughtupTake aCareTS callCollaboratewith adifferentdepartmentUpdate aKC / TSprocessLog 10interactionsin call logScore 90%or higherin CQ for adayWork 3cases (ina day)Send a follow-up email (TechVisit orEscalatedCustomer)

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Grab a Red Flag
  2. Send a follow-up email (Tech Visit or Escalated Customer)
  3. Lead a hands-on training
  4. Provide an outstanding 5400 or 8080 experience
  5. Take an 8080 call
  6. Receive or give kudos
  7. Grab a JIRA ticket
  8. Help resolve a GC/QC concern
  9. Wear NLS apparel
  10. Provide Written Feedback
  11. Write a TT or FFF
  12. Log a GC/QC/Retail/Int'l issue
  13. Provide talking points on a 5400 call
  14. Grab a My Voice
  15. Work 10 emails (in a day)
  16. Take an Octane CS Parts call
  17. Take a Care TS call
  18. Add language to call log
  19. Grab a JIRA ticket
  20. Grab a My Voice Request
  21. Perfect attendance for the week
  22. Receive or give kudos
  23. Complete a Ninjio training or fully caught up
  24. Take a Care TS call
  25. Collaborate with a different department
  26. Update a KC / TS process
  27. Log 10 interactions in call log
  28. Score 90% or higher in CQ for a day
  29. Work 3 cases (in a day)
  30. Send a follow-up email (Tech Visit or Escalated Customer)