Work 3cases (ina day)Work 10emails (ina day)Write aTT orFFFUpdate aKC / TSprocessReceiveor givekudosGrab aRedFlagSend a follow-up email (TechVisit orEscalatedCustomer)Take anOctaneCS PartscallGrab aMy VoiceRequestAddlanguageto call logReceiveor givekudosLead ahands-ontrainingScore 90%or higherin CQ for adayCollaboratewith adifferentdepartmentPerfectattendancefor theweekTake aCareTS callGrab aJIRAticketGrab aMyVoiceProvideWrittenFeedbackComplete aNinjiotraining orfully caughtupTake an8080callLog aGC/QC/Retail/Int'lissueSend a follow-up email (TechVisit orEscalatedCustomer)Providetalkingpoints ona 5400 callTake aCareTS callWearNLSapparelProvide anoutstanding5400 or 8080experienceHelpresolve aGC/QCconcernLog 10interactionsin call logGrab aJIRAticketWork 3cases (ina day)Work 10emails (ina day)Write aTT orFFFUpdate aKC / TSprocessReceiveor givekudosGrab aRedFlagSend a follow-up email (TechVisit orEscalatedCustomer)Take anOctaneCS PartscallGrab aMy VoiceRequestAddlanguageto call logReceiveor givekudosLead ahands-ontrainingScore 90%or higherin CQ for adayCollaboratewith adifferentdepartmentPerfectattendancefor theweekTake aCareTS callGrab aJIRAticketGrab aMyVoiceProvideWrittenFeedbackComplete aNinjiotraining orfully caughtupTake an8080callLog aGC/QC/Retail/Int'lissueSend a follow-up email (TechVisit orEscalatedCustomer)Providetalkingpoints ona 5400 callTake aCareTS callWearNLSapparelProvide anoutstanding5400 or 8080experienceHelpresolve aGC/QCconcernLog 10interactionsin call logGrab aJIRAticket

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work 3 cases (in a day)
  2. Work 10 emails (in a day)
  3. Write a TT or FFF
  4. Update a KC / TS process
  5. Receive or give kudos
  6. Grab a Red Flag
  7. Send a follow-up email (Tech Visit or Escalated Customer)
  8. Take an Octane CS Parts call
  9. Grab a My Voice Request
  10. Add language to call log
  11. Receive or give kudos
  12. Lead a hands-on training
  13. Score 90% or higher in CQ for a day
  14. Collaborate with a different department
  15. Perfect attendance for the week
  16. Take a Care TS call
  17. Grab a JIRA ticket
  18. Grab a My Voice
  19. Provide Written Feedback
  20. Complete a Ninjio training or fully caught up
  21. Take an 8080 call
  22. Log a GC/QC/Retail/Int'l issue
  23. Send a follow-up email (Tech Visit or Escalated Customer)
  24. Provide talking points on a 5400 call
  25. Take a Care TS call
  26. Wear NLS apparel
  27. Provide an outstanding 5400 or 8080 experience
  28. Help resolve a GC/QC concern
  29. Log 10 interactions in call log
  30. Grab a JIRA ticket