Take an8080callSend a follow-up email (TechVisit orEscalatedCustomer)Perfectattendancefor theweekComplete aNinjiotraining orfully caughtupGrab aMy VoiceRequestTake aCareTS callReceiveor givekudosGrab aRedFlagSend a follow-up email (TechVisit orEscalatedCustomer)Log aGC/QC/Retail/Int'lissueScore 90%or higherin CQ for adayAddlanguageto call logWrite aTT orFFFWork 3cases (ina day)Grab aMyVoiceLog 10interactionsin call logLead ahands-ontrainingTake anOctaneCS PartscallGrab aJIRAticketHelpresolve aGC/QCconcernProvidetalkingpoints ona 5400 callProvideWrittenFeedbackProvide anoutstanding5400 or 8080experienceUpdate aKC / TSprocessGrab aJIRAticketCollaboratewith adifferentdepartmentWearNLSapparelTake aCareTS callReceiveor givekudosWork 10emails (ina day)Take an8080callSend a follow-up email (TechVisit orEscalatedCustomer)Perfectattendancefor theweekComplete aNinjiotraining orfully caughtupGrab aMy VoiceRequestTake aCareTS callReceiveor givekudosGrab aRedFlagSend a follow-up email (TechVisit orEscalatedCustomer)Log aGC/QC/Retail/Int'lissueScore 90%or higherin CQ for adayAddlanguageto call logWrite aTT orFFFWork 3cases (ina day)Grab aMyVoiceLog 10interactionsin call logLead ahands-ontrainingTake anOctaneCS PartscallGrab aJIRAticketHelpresolve aGC/QCconcernProvidetalkingpoints ona 5400 callProvideWrittenFeedbackProvide anoutstanding5400 or 8080experienceUpdate aKC / TSprocessGrab aJIRAticketCollaboratewith adifferentdepartmentWearNLSapparelTake aCareTS callReceiveor givekudosWork 10emails (ina day)

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take an 8080 call
  2. Send a follow-up email (Tech Visit or Escalated Customer)
  3. Perfect attendance for the week
  4. Complete a Ninjio training or fully caught up
  5. Grab a My Voice Request
  6. Take a Care TS call
  7. Receive or give kudos
  8. Grab a Red Flag
  9. Send a follow-up email (Tech Visit or Escalated Customer)
  10. Log a GC/QC/Retail/Int'l issue
  11. Score 90% or higher in CQ for a day
  12. Add language to call log
  13. Write a TT or FFF
  14. Work 3 cases (in a day)
  15. Grab a My Voice
  16. Log 10 interactions in call log
  17. Lead a hands-on training
  18. Take an Octane CS Parts call
  19. Grab a JIRA ticket
  20. Help resolve a GC/QC concern
  21. Provide talking points on a 5400 call
  22. Provide Written Feedback
  23. Provide an outstanding 5400 or 8080 experience
  24. Update a KC / TS process
  25. Grab a JIRA ticket
  26. Collaborate with a different department
  27. Wear NLS apparel
  28. Take a Care TS call
  29. Receive or give kudos
  30. Work 10 emails (in a day)