Send a follow-up email (TechVisit orEscalatedCustomer)Log 10interactionsin call logProvidetalkingpoints ona 5400 callAddlanguageto call logProvideWrittenFeedbackPerfectattendancefor theweekWork 3cases (ina day)Take aCareTS callTake an8080callGrab aJIRAticketGrab aRedFlagWork 10emails (ina day)Take aCareTS callGrab aMyVoiceWrite aTT orFFFGrab aMy VoiceRequestGrab aJIRAticketReceiveor givekudosSend a follow-up email (TechVisit orEscalatedCustomer)Log aGC/QC/Retail/Int'lissueTake anOctaneCS PartscallProvide anoutstanding5400 or 8080experienceCollaboratewith adifferentdepartmentHelpresolve aGC/QCconcernScore 90%or higherin CQ for adayReceiveor givekudosWearNLSapparelComplete aNinjiotraining orfully caughtupUpdate aKC / TSprocessLead ahands-ontrainingSend a follow-up email (TechVisit orEscalatedCustomer)Log 10interactionsin call logProvidetalkingpoints ona 5400 callAddlanguageto call logProvideWrittenFeedbackPerfectattendancefor theweekWork 3cases (ina day)Take aCareTS callTake an8080callGrab aJIRAticketGrab aRedFlagWork 10emails (ina day)Take aCareTS callGrab aMyVoiceWrite aTT orFFFGrab aMy VoiceRequestGrab aJIRAticketReceiveor givekudosSend a follow-up email (TechVisit orEscalatedCustomer)Log aGC/QC/Retail/Int'lissueTake anOctaneCS PartscallProvide anoutstanding5400 or 8080experienceCollaboratewith adifferentdepartmentHelpresolve aGC/QCconcernScore 90%or higherin CQ for adayReceiveor givekudosWearNLSapparelComplete aNinjiotraining orfully caughtupUpdate aKC / TSprocessLead ahands-ontraining

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a follow-up email (Tech Visit or Escalated Customer)
  2. Log 10 interactions in call log
  3. Provide talking points on a 5400 call
  4. Add language to call log
  5. Provide Written Feedback
  6. Perfect attendance for the week
  7. Work 3 cases (in a day)
  8. Take a Care TS call
  9. Take an 8080 call
  10. Grab a JIRA ticket
  11. Grab a Red Flag
  12. Work 10 emails (in a day)
  13. Take a Care TS call
  14. Grab a My Voice
  15. Write a TT or FFF
  16. Grab a My Voice Request
  17. Grab a JIRA ticket
  18. Receive or give kudos
  19. Send a follow-up email (Tech Visit or Escalated Customer)
  20. Log a GC/QC/Retail/Int'l issue
  21. Take an Octane CS Parts call
  22. Provide an outstanding 5400 or 8080 experience
  23. Collaborate with a different department
  24. Help resolve a GC/QC concern
  25. Score 90% or higher in CQ for a day
  26. Receive or give kudos
  27. Wear NLS apparel
  28. Complete a Ninjio training or fully caught up
  29. Update a KC / TS process
  30. Lead a hands-on training