StartServiceExistingPersonE-3QuestionorVerificationSeveranceActiveSent IMto MeterAccessPowerOutageOscarSearchSNOPHelpfromRyanTook 2calls backto back noWrap UpOwesover $300in graceperiodCompletedCustomerContact whileon Call NoWrap upResetBreakersSentIM toDOCSServicePlanChangeDeceasedCustomerUpsetCustomerTransferredto IVRStopServiceReferredtoAPS.comNon-PhoenixCustomerRateComparisonToolJAHCallingTransferredto BusinessDoorHangerHelpfromTamDepositReviewSeveranceCanceledUsedChat forQuestionNon-AMIMeterWebProfileManagerTransferServiceCashOnlySubmittedWebCCUsedOutageMapCancel/RebillQuestionHelpfromKarenStartPaymentArrangementSearchedforPaymentEstimatedBillStartServiceExistingPersonE-3QuestionorVerificationSeveranceActiveSent IMto MeterAccessPowerOutageOscarSearchSNOPHelpfromRyanTook 2calls backto back noWrap UpOwesover $300in graceperiodCompletedCustomerContact whileon Call NoWrap upResetBreakersSentIM toDOCSServicePlanChangeDeceasedCustomerUpsetCustomerTransferredto IVRStopServiceReferredtoAPS.comNon-PhoenixCustomerRateComparisonToolJAHCallingTransferredto BusinessDoorHangerHelpfromTamDepositReviewSeveranceCanceledUsedChat forQuestionNon-AMIMeterWebProfileManagerTransferServiceCashOnlySubmittedWebCCUsedOutageMapCancel/RebillQuestionHelpfromKarenStartPaymentArrangementSearchedforPaymentEstimatedBill

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Start Service Existing Person
  2. E-3 Question or Verification
  3. Severance Active
  4. Sent IM to Meter Access
  5. Power Outage
  6. Oscar Search
  7. SNOP
  8. Help from Ryan
  9. Took 2 calls back to back no Wrap Up
  10. Owes over $300 in grace period
  11. Completed Customer Contact while on Call No Wrap up
  12. Reset Breakers
  13. Sent IM to DOCS
  14. Service Plan Change
  15. Deceased Customer
  16. Upset Customer
  17. Transferred to IVR
  18. Stop Service
  19. Referred to APS.com
  20. Non- Phoenix Customer
  21. Rate Comparison Tool
  22. JAH Calling
  23. Transferred to Business
  24. Door Hanger
  25. Help from Tam
  26. Deposit Review
  27. Severance Canceled
  28. Used Chat for Question
  29. Non-AMI Meter
  30. Web Profile Manager
  31. Transfer Service
  32. Cash Only
  33. Submitted WebCC
  34. Used Outage Map
  35. Cancel/Rebill Question
  36. Help from Karen
  37. Start Payment Arrangement
  38. Searched for Payment
  39. Estimated Bill