HelpfromKarenResetBreakersNon-PhoenixCustomerTransferredto BusinessUpsetCustomerSubmittedWebCCDeceasedCustomerTransferredto IVRSearchedforPaymentStartServiceExistingPersonUsedOutageMapSeveranceCanceledDoorHangerSent IMto MeterAccessCompletedCustomerContact whileon Call NoWrap upTransferServiceStopServiceSNOPServicePlanChangeNon-AMIMeterReferredtoAPS.comHelpfromTamWebProfileManagerOwesover $300in graceperiodStartPaymentArrangementCashOnlyHelpfromRyanEstimatedBillJAHCallingSeveranceActiveE-3QuestionorVerificationUsedChat forQuestionTook 2calls backto back noWrap UpPowerOutageCancel/RebillQuestionOscarSearchRateComparisonToolDepositReviewSentIM toDOCSHelpfromKarenResetBreakersNon-PhoenixCustomerTransferredto BusinessUpsetCustomerSubmittedWebCCDeceasedCustomerTransferredto IVRSearchedforPaymentStartServiceExistingPersonUsedOutageMapSeveranceCanceledDoorHangerSent IMto MeterAccessCompletedCustomerContact whileon Call NoWrap upTransferServiceStopServiceSNOPServicePlanChangeNon-AMIMeterReferredtoAPS.comHelpfromTamWebProfileManagerOwesover $300in graceperiodStartPaymentArrangementCashOnlyHelpfromRyanEstimatedBillJAHCallingSeveranceActiveE-3QuestionorVerificationUsedChat forQuestionTook 2calls backto back noWrap UpPowerOutageCancel/RebillQuestionOscarSearchRateComparisonToolDepositReviewSentIM toDOCS

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help from Karen
  2. Reset Breakers
  3. Non- Phoenix Customer
  4. Transferred to Business
  5. Upset Customer
  6. Submitted WebCC
  7. Deceased Customer
  8. Transferred to IVR
  9. Searched for Payment
  10. Start Service Existing Person
  11. Used Outage Map
  12. Severance Canceled
  13. Door Hanger
  14. Sent IM to Meter Access
  15. Completed Customer Contact while on Call No Wrap up
  16. Transfer Service
  17. Stop Service
  18. SNOP
  19. Service Plan Change
  20. Non-AMI Meter
  21. Referred to APS.com
  22. Help from Tam
  23. Web Profile Manager
  24. Owes over $300 in grace period
  25. Start Payment Arrangement
  26. Cash Only
  27. Help from Ryan
  28. Estimated Bill
  29. JAH Calling
  30. Severance Active
  31. E-3 Question or Verification
  32. Used Chat for Question
  33. Took 2 calls back to back no Wrap Up
  34. Power Outage
  35. Cancel/Rebill Question
  36. Oscar Search
  37. Rate Comparison Tool
  38. Deposit Review
  39. Sent IM to DOCS