CompletedCustomerContact whileon Call NoWrap upSNOPCancel/RebillQuestionReferredtoAPS.comSent IMto MeterAccessHelpfromRyanCashOnlyE-3QuestionorVerificationSeveranceActiveEstimatedBillSeveranceCanceledDeceasedCustomerRateComparisonToolPowerOutageDepositReviewHelpfromKarenSubmittedWebCCStartPaymentArrangementSentIM toDOCSHelpfromTamUsedChat forQuestionTransferredto IVRTook 2calls backto back noWrap UpJAHCallingTransferredto BusinessStopServiceNon-PhoenixCustomerUpsetCustomerOscarSearchUsedOutageMapNon-AMIMeterResetBreakersStartServiceExistingPersonDoorHangerWebProfileManagerSearchedforPaymentOwesover $300in graceperiodServicePlanChangeTransferServiceCompletedCustomerContact whileon Call NoWrap upSNOPCancel/RebillQuestionReferredtoAPS.comSent IMto MeterAccessHelpfromRyanCashOnlyE-3QuestionorVerificationSeveranceActiveEstimatedBillSeveranceCanceledDeceasedCustomerRateComparisonToolPowerOutageDepositReviewHelpfromKarenSubmittedWebCCStartPaymentArrangementSentIM toDOCSHelpfromTamUsedChat forQuestionTransferredto IVRTook 2calls backto back noWrap UpJAHCallingTransferredto BusinessStopServiceNon-PhoenixCustomerUpsetCustomerOscarSearchUsedOutageMapNon-AMIMeterResetBreakersStartServiceExistingPersonDoorHangerWebProfileManagerSearchedforPaymentOwesover $300in graceperiodServicePlanChangeTransferService

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed Customer Contact while on Call No Wrap up
  2. SNOP
  3. Cancel/Rebill Question
  4. Referred to APS.com
  5. Sent IM to Meter Access
  6. Help from Ryan
  7. Cash Only
  8. E-3 Question or Verification
  9. Severance Active
  10. Estimated Bill
  11. Severance Canceled
  12. Deceased Customer
  13. Rate Comparison Tool
  14. Power Outage
  15. Deposit Review
  16. Help from Karen
  17. Submitted WebCC
  18. Start Payment Arrangement
  19. Sent IM to DOCS
  20. Help from Tam
  21. Used Chat for Question
  22. Transferred to IVR
  23. Took 2 calls back to back no Wrap Up
  24. JAH Calling
  25. Transferred to Business
  26. Stop Service
  27. Non- Phoenix Customer
  28. Upset Customer
  29. Oscar Search
  30. Used Outage Map
  31. Non-AMI Meter
  32. Reset Breakers
  33. Start Service Existing Person
  34. Door Hanger
  35. Web Profile Manager
  36. Searched for Payment
  37. Owes over $300 in grace period
  38. Service Plan Change
  39. Transfer Service