Transferredto BusinessSentIM toDOCSHelpfromTamUsedOutageMapE-3QuestionorVerificationUsedChat forQuestionTook 2calls backto back noWrap UpOwesover $300in graceperiodNon-PhoenixCustomerSeveranceActiveJAHCallingReferredtoAPS.comNon-AMIMeterSeveranceCanceledRateComparisonToolUpsetCustomerHelpfromRyanResetBreakersSent IMto MeterAccessDeceasedCustomerSNOPEstimatedBillWebProfileManagerSearchedforPaymentCashOnlyDepositReviewCompletedCustomerContact whileon Call NoWrap upServicePlanChangeStartServiceExistingPersonCancel/RebillQuestionStartPaymentArrangementDoorHangerSubmittedWebCCTransferredto IVRHelpfromKarenPowerOutageStopServiceOscarSearchTransferServiceTransferredto BusinessSentIM toDOCSHelpfromTamUsedOutageMapE-3QuestionorVerificationUsedChat forQuestionTook 2calls backto back noWrap UpOwesover $300in graceperiodNon-PhoenixCustomerSeveranceActiveJAHCallingReferredtoAPS.comNon-AMIMeterSeveranceCanceledRateComparisonToolUpsetCustomerHelpfromRyanResetBreakersSent IMto MeterAccessDeceasedCustomerSNOPEstimatedBillWebProfileManagerSearchedforPaymentCashOnlyDepositReviewCompletedCustomerContact whileon Call NoWrap upServicePlanChangeStartServiceExistingPersonCancel/RebillQuestionStartPaymentArrangementDoorHangerSubmittedWebCCTransferredto IVRHelpfromKarenPowerOutageStopServiceOscarSearchTransferService

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred to Business
  2. Sent IM to DOCS
  3. Help from Tam
  4. Used Outage Map
  5. E-3 Question or Verification
  6. Used Chat for Question
  7. Took 2 calls back to back no Wrap Up
  8. Owes over $300 in grace period
  9. Non- Phoenix Customer
  10. Severance Active
  11. JAH Calling
  12. Referred to APS.com
  13. Non-AMI Meter
  14. Severance Canceled
  15. Rate Comparison Tool
  16. Upset Customer
  17. Help from Ryan
  18. Reset Breakers
  19. Sent IM to Meter Access
  20. Deceased Customer
  21. SNOP
  22. Estimated Bill
  23. Web Profile Manager
  24. Searched for Payment
  25. Cash Only
  26. Deposit Review
  27. Completed Customer Contact while on Call No Wrap up
  28. Service Plan Change
  29. Start Service Existing Person
  30. Cancel/Rebill Question
  31. Start Payment Arrangement
  32. Door Hanger
  33. Submitted WebCC
  34. Transferred to IVR
  35. Help from Karen
  36. Power Outage
  37. Stop Service
  38. Oscar Search
  39. Transfer Service