Non-AMIMeterOscarSearchStartServiceExistingPersonSent IMto MeterAccessUpsetCustomerTook 2calls backto back noWrap UpDoorHangerRateComparisonToolServicePlanChangeWebProfileManagerHelpfromKarenEstimatedBillDepositReviewTransferredto IVRHelpfromTamSubmittedWebCCSNOPStartPaymentArrangementCompletedCustomerContact whileon Call NoWrap upHelpfromRyanReferredtoAPS.comE-3QuestionorVerificationTransferredto BusinessSeveranceCanceledSentIM toDOCSUsedOutageMapCashOnlyUsedChat forQuestionCancel/RebillQuestionNon-PhoenixCustomerStopServiceResetBreakersOwesover $300in graceperiodJAHCallingSearchedforPaymentTransferServiceDeceasedCustomerPowerOutageSeveranceActiveNon-AMIMeterOscarSearchStartServiceExistingPersonSent IMto MeterAccessUpsetCustomerTook 2calls backto back noWrap UpDoorHangerRateComparisonToolServicePlanChangeWebProfileManagerHelpfromKarenEstimatedBillDepositReviewTransferredto IVRHelpfromTamSubmittedWebCCSNOPStartPaymentArrangementCompletedCustomerContact whileon Call NoWrap upHelpfromRyanReferredtoAPS.comE-3QuestionorVerificationTransferredto BusinessSeveranceCanceledSentIM toDOCSUsedOutageMapCashOnlyUsedChat forQuestionCancel/RebillQuestionNon-PhoenixCustomerStopServiceResetBreakersOwesover $300in graceperiodJAHCallingSearchedforPaymentTransferServiceDeceasedCustomerPowerOutageSeveranceActive

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
  1. Non-AMI Meter
  2. Oscar Search
  3. Start Service Existing Person
  4. Sent IM to Meter Access
  5. Upset Customer
  6. Took 2 calls back to back no Wrap Up
  7. Door Hanger
  8. Rate Comparison Tool
  9. Service Plan Change
  10. Web Profile Manager
  11. Help from Karen
  12. Estimated Bill
  13. Deposit Review
  14. Transferred to IVR
  15. Help from Tam
  16. Submitted WebCC
  17. SNOP
  18. Start Payment Arrangement
  19. Completed Customer Contact while on Call No Wrap up
  20. Help from Ryan
  21. Referred to APS.com
  22. E-3 Question or Verification
  23. Transferred to Business
  24. Severance Canceled
  25. Sent IM to DOCS
  26. Used Outage Map
  27. Cash Only
  28. Used Chat for Question
  29. Cancel/Rebill Question
  30. Non- Phoenix Customer
  31. Stop Service
  32. Reset Breakers
  33. Owes over $300 in grace period
  34. JAH Calling
  35. Searched for Payment
  36. Transfer Service
  37. Deceased Customer
  38. Power Outage
  39. Severance Active