HelpfromKarenServicePlanChangeNon-PhoenixCustomerWebProfileManagerCashOnlyDeceasedCustomerTransferredto BusinessTransferServiceDoorHangerUpsetCustomerOwesover $300in graceperiodHelpfromRyanSNOPSeveranceActiveSubmittedWebCCRateComparisonToolTook 2calls backto back noWrap UpResetBreakersHelpfromTamNon-AMIMeterCompletedCustomerContact whileon Call NoWrap upDepositReviewUsedOutageMapStopServiceStartPaymentArrangementOscarSearchJAHCallingStartServiceExistingPersonPowerOutageEstimatedBillCancel/RebillQuestionSeveranceCanceledSent IMto MeterAccessE-3QuestionorVerificationSearchedforPaymentUsedChat forQuestionReferredtoAPS.comSentIM toDOCSTransferredto IVRHelpfromKarenServicePlanChangeNon-PhoenixCustomerWebProfileManagerCashOnlyDeceasedCustomerTransferredto BusinessTransferServiceDoorHangerUpsetCustomerOwesover $300in graceperiodHelpfromRyanSNOPSeveranceActiveSubmittedWebCCRateComparisonToolTook 2calls backto back noWrap UpResetBreakersHelpfromTamNon-AMIMeterCompletedCustomerContact whileon Call NoWrap upDepositReviewUsedOutageMapStopServiceStartPaymentArrangementOscarSearchJAHCallingStartServiceExistingPersonPowerOutageEstimatedBillCancel/RebillQuestionSeveranceCanceledSent IMto MeterAccessE-3QuestionorVerificationSearchedforPaymentUsedChat forQuestionReferredtoAPS.comSentIM toDOCSTransferredto IVR

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help from Karen
  2. Service Plan Change
  3. Non- Phoenix Customer
  4. Web Profile Manager
  5. Cash Only
  6. Deceased Customer
  7. Transferred to Business
  8. Transfer Service
  9. Door Hanger
  10. Upset Customer
  11. Owes over $300 in grace period
  12. Help from Ryan
  13. SNOP
  14. Severance Active
  15. Submitted WebCC
  16. Rate Comparison Tool
  17. Took 2 calls back to back no Wrap Up
  18. Reset Breakers
  19. Help from Tam
  20. Non-AMI Meter
  21. Completed Customer Contact while on Call No Wrap up
  22. Deposit Review
  23. Used Outage Map
  24. Stop Service
  25. Start Payment Arrangement
  26. Oscar Search
  27. JAH Calling
  28. Start Service Existing Person
  29. Power Outage
  30. Estimated Bill
  31. Cancel/Rebill Question
  32. Severance Canceled
  33. Sent IM to Meter Access
  34. E-3 Question or Verification
  35. Searched for Payment
  36. Used Chat for Question
  37. Referred to APS.com
  38. Sent IM to DOCS
  39. Transferred to IVR