HelpfromKarenTransferServiceRateComparisonToolSentIM toDOCSSearchedforPaymentCancel/RebillQuestionNon-PhoenixCustomerPowerOutageDoorHangerTook 2calls backto back noWrap UpWebProfileManagerUpsetCustomerResetBreakersE-3QuestionorVerificationUsedChat forQuestionEstimatedBillHelpfromTamReferredtoAPS.comStartServiceExistingPersonServicePlanChangeDepositReviewSeveranceActiveSeveranceCanceledNon-AMIMeterSubmittedWebCCOwesover $300in graceperiodSent IMto MeterAccessUsedOutageMapStopServiceTransferredto BusinessOscarSearchSNOPDeceasedCustomerStartPaymentArrangementTransferredto IVRJAHCallingCashOnlyHelpfromRyanCompletedCustomerContact whileon Call NoWrap upHelpfromKarenTransferServiceRateComparisonToolSentIM toDOCSSearchedforPaymentCancel/RebillQuestionNon-PhoenixCustomerPowerOutageDoorHangerTook 2calls backto back noWrap UpWebProfileManagerUpsetCustomerResetBreakersE-3QuestionorVerificationUsedChat forQuestionEstimatedBillHelpfromTamReferredtoAPS.comStartServiceExistingPersonServicePlanChangeDepositReviewSeveranceActiveSeveranceCanceledNon-AMIMeterSubmittedWebCCOwesover $300in graceperiodSent IMto MeterAccessUsedOutageMapStopServiceTransferredto BusinessOscarSearchSNOPDeceasedCustomerStartPaymentArrangementTransferredto IVRJAHCallingCashOnlyHelpfromRyanCompletedCustomerContact whileon Call NoWrap up

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help from Karen
  2. Transfer Service
  3. Rate Comparison Tool
  4. Sent IM to DOCS
  5. Searched for Payment
  6. Cancel/Rebill Question
  7. Non- Phoenix Customer
  8. Power Outage
  9. Door Hanger
  10. Took 2 calls back to back no Wrap Up
  11. Web Profile Manager
  12. Upset Customer
  13. Reset Breakers
  14. E-3 Question or Verification
  15. Used Chat for Question
  16. Estimated Bill
  17. Help from Tam
  18. Referred to APS.com
  19. Start Service Existing Person
  20. Service Plan Change
  21. Deposit Review
  22. Severance Active
  23. Severance Canceled
  24. Non-AMI Meter
  25. Submitted WebCC
  26. Owes over $300 in grace period
  27. Sent IM to Meter Access
  28. Used Outage Map
  29. Stop Service
  30. Transferred to Business
  31. Oscar Search
  32. SNOP
  33. Deceased Customer
  34. Start Payment Arrangement
  35. Transferred to IVR
  36. JAH Calling
  37. Cash Only
  38. Help from Ryan
  39. Completed Customer Contact while on Call No Wrap up