UpsetCustomerCancel/RebillQuestionE-3QuestionorVerificationEstimatedBillSubmittedWebCCRateComparisonToolStartServiceExistingPersonCashOnlyWebProfileManagerSentIM toDOCSStartPaymentArrangementPowerOutageTransferServiceServicePlanChangeCompletedCustomerContact whileon Call NoWrap upJAHCallingNon-AMIMeterSent IMto MeterAccessUsedChat forQuestionHelpfromTamSeveranceActiveHelpfromKarenResetBreakersTransferredto IVROscarSearchHelpfromRyanDeceasedCustomerTook 2calls backto back noWrap UpSeveranceCanceledTransferredto BusinessOwesover $300in graceperiodSNOPDepositReviewReferredtoAPS.comDoorHangerStopServiceSearchedforPaymentUsedOutageMapNon-PhoenixCustomerUpsetCustomerCancel/RebillQuestionE-3QuestionorVerificationEstimatedBillSubmittedWebCCRateComparisonToolStartServiceExistingPersonCashOnlyWebProfileManagerSentIM toDOCSStartPaymentArrangementPowerOutageTransferServiceServicePlanChangeCompletedCustomerContact whileon Call NoWrap upJAHCallingNon-AMIMeterSent IMto MeterAccessUsedChat forQuestionHelpfromTamSeveranceActiveHelpfromKarenResetBreakersTransferredto IVROscarSearchHelpfromRyanDeceasedCustomerTook 2calls backto back noWrap UpSeveranceCanceledTransferredto BusinessOwesover $300in graceperiodSNOPDepositReviewReferredtoAPS.comDoorHangerStopServiceSearchedforPaymentUsedOutageMapNon-PhoenixCustomer

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upset Customer
  2. Cancel/Rebill Question
  3. E-3 Question or Verification
  4. Estimated Bill
  5. Submitted WebCC
  6. Rate Comparison Tool
  7. Start Service Existing Person
  8. Cash Only
  9. Web Profile Manager
  10. Sent IM to DOCS
  11. Start Payment Arrangement
  12. Power Outage
  13. Transfer Service
  14. Service Plan Change
  15. Completed Customer Contact while on Call No Wrap up
  16. JAH Calling
  17. Non-AMI Meter
  18. Sent IM to Meter Access
  19. Used Chat for Question
  20. Help from Tam
  21. Severance Active
  22. Help from Karen
  23. Reset Breakers
  24. Transferred to IVR
  25. Oscar Search
  26. Help from Ryan
  27. Deceased Customer
  28. Took 2 calls back to back no Wrap Up
  29. Severance Canceled
  30. Transferred to Business
  31. Owes over $300 in grace period
  32. SNOP
  33. Deposit Review
  34. Referred to APS.com
  35. Door Hanger
  36. Stop Service
  37. Searched for Payment
  38. Used Outage Map
  39. Non- Phoenix Customer