SNOPSubmittedWebCCJAHCallingE-3QuestionorVerificationHelpfromTamSent IMto MeterAccessStartServiceExistingPersonSearchedforPaymentResetBreakersCancel/RebillQuestionRateComparisonToolOscarSearchUpsetCustomerStopServiceDoorHangerUsedOutageMapTransferServiceSeveranceCanceledNon-PhoenixCustomerHelpfromKarenCompletedCustomerContact whileon Call NoWrap upNon-AMIMeterCashOnlyOwesover $300in graceperiodReferredtoAPS.comServicePlanChangeSentIM toDOCSStartPaymentArrangementDepositReviewWebProfileManagerEstimatedBillUsedChat forQuestionHelpfromRyanDeceasedCustomerSeveranceActiveTransferredto IVRTook 2calls backto back noWrap UpPowerOutageTransferredto BusinessSNOPSubmittedWebCCJAHCallingE-3QuestionorVerificationHelpfromTamSent IMto MeterAccessStartServiceExistingPersonSearchedforPaymentResetBreakersCancel/RebillQuestionRateComparisonToolOscarSearchUpsetCustomerStopServiceDoorHangerUsedOutageMapTransferServiceSeveranceCanceledNon-PhoenixCustomerHelpfromKarenCompletedCustomerContact whileon Call NoWrap upNon-AMIMeterCashOnlyOwesover $300in graceperiodReferredtoAPS.comServicePlanChangeSentIM toDOCSStartPaymentArrangementDepositReviewWebProfileManagerEstimatedBillUsedChat forQuestionHelpfromRyanDeceasedCustomerSeveranceActiveTransferredto IVRTook 2calls backto back noWrap UpPowerOutageTransferredto Business

APS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SNOP
  2. Submitted WebCC
  3. JAH Calling
  4. E-3 Question or Verification
  5. Help from Tam
  6. Sent IM to Meter Access
  7. Start Service Existing Person
  8. Searched for Payment
  9. Reset Breakers
  10. Cancel/Rebill Question
  11. Rate Comparison Tool
  12. Oscar Search
  13. Upset Customer
  14. Stop Service
  15. Door Hanger
  16. Used Outage Map
  17. Transfer Service
  18. Severance Canceled
  19. Non- Phoenix Customer
  20. Help from Karen
  21. Completed Customer Contact while on Call No Wrap up
  22. Non-AMI Meter
  23. Cash Only
  24. Owes over $300 in grace period
  25. Referred to APS.com
  26. Service Plan Change
  27. Sent IM to DOCS
  28. Start Payment Arrangement
  29. Deposit Review
  30. Web Profile Manager
  31. Estimated Bill
  32. Used Chat for Question
  33. Help from Ryan
  34. Deceased Customer
  35. Severance Active
  36. Transferred to IVR
  37. Took 2 calls back to back no Wrap Up
  38. Power Outage
  39. Transferred to Business