Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I-Discuss features of Amica.com
2. I-ASK to conduct an account review
3. I-Acknowledge major life event (ex: new home, marriage, etc.)
4. O-Explain service charge
5. B-Review vehicle use/avg. daily miles
6. B-Bind PUP
7. N-Use Competitive E.D.G.E.
8. N-Provide your name and ext.
9. I-Discuss inc. rental coverage
10. N-Solicit Life
11. G-Sent M.M. Card
12. N-Refer to insured by name
13. O-Educate insured on different coverages
14. B-Add PAF
15. G-Solicit HO endo.
16. B-Solicit Additional line
17. G-Resolve issue on first call
18. I-Enroll in e-policy
19. O-Bind policy same day
20. O-Enroll in Apay
21. G-Sell Amica's Value
22. G-Build rapport
23. B-Solicit inc. liability limits
24. O-Acknowledge insured's FID