Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. B-Solicit inc. liability limits
2. I-Enroll in e-policy
3. G-Sell Amica's Value
4. B-Bind PUP
5. B-Solicit Additional line
6. N-Provide your name and ext.
7. O-Explain service charge
8. O-Educate insured on different coverages
9. G-Resolve issue on first call
10. O-Acknowledge insured's FID
11. B-Add PAF
12. O-Bind policy same day
13. B-Review vehicle use/avg. daily miles
14. N-Refer to insured by name
15. I-Acknowledge major life event (ex: new home, marriage, etc.)
16. N-Solicit Life
17. O-Enroll in Apay
18. G-Sent M.M. Card
19. I-Discuss features of Amica.com
20. G-Solicit HO endo.
21. I-Discuss inc. rental coverage
22. N-Use Competitive E.D.G.E.
23. G-Build rapport
24. I-ASK to conduct an account review