Resolveissue onfirst callBindPUPEnrollin ApaySentM.M.CardUseCompetitiveE.D.G.E.Discussfeatures ofAmica.comEnrollin e-policySolicitAdditionallineSolicit inc.liabilitylimitsSolicitHOendo.Provideyourname andext.Refer toinsuredby nameSellAmica'sValueBindpolicysame dayAcknowledgemajor lifeevent (ex: newhome,marriage, etc.)AddPAFAcknowledgeinsured's FIDASK toconduct anaccountreviewSolicitLifeBuildrapportExplainservicechargeEducateinsured ondifferentcoveragesDiscussinc. rentalcoverageReviewvehicleuse/avg.daily milesResolveissue onfirst callBindPUPEnrollin ApaySentM.M.CardUseCompetitiveE.D.G.E.Discussfeatures ofAmica.comEnrollin e-policySolicitAdditionallineSolicit inc.liabilitylimitsSolicitHOendo.Provideyourname andext.Refer toinsuredby nameSellAmica'sValueBindpolicysame dayAcknowledgemajor lifeevent (ex: newhome,marriage, etc.)AddPAFAcknowledgeinsured's FIDASK toconduct anaccountreviewSolicitLifeBuildrapportExplainservicechargeEducateinsured ondifferentcoveragesDiscussinc. rentalcoverageReviewvehicleuse/avg.daily miles

Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
G
5
N
6
I
7
I
8
B
9
B
10
G
11
N
12
N
13
G
14
O
15
I
16
B
17
O
18
I
19
N
20
G
21
O
22
O
23
I
24
B
  1. G-Resolve issue on first call
  2. B-Bind PUP
  3. O-Enroll in Apay
  4. G-Sent M.M. Card
  5. N-Use Competitive E.D.G.E.
  6. I-Discuss features of Amica.com
  7. I-Enroll in e-policy
  8. B-Solicit Additional line
  9. B-Solicit inc. liability limits
  10. G-Solicit HO endo.
  11. N-Provide your name and ext.
  12. N-Refer to insured by name
  13. G-Sell Amica's Value
  14. O-Bind policy same day
  15. I-Acknowledge major life event (ex: new home, marriage, etc.)
  16. B-Add PAF
  17. O-Acknowledge insured's FID
  18. I-ASK to conduct an account review
  19. N-Solicit Life
  20. G-Build rapport
  21. O-Explain service charge
  22. O-Educate insured on different coverages
  23. I-Discuss inc. rental coverage
  24. B-Review vehicle use/avg. daily miles