Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Provide your name and ext.
2. N-Use Competitive E.D.G.E.
3. O-Explain service charge
4. I-Discuss inc. rental coverage
5. G-Resolve issue on first call
6. O-Acknowledge insured's FID
7. I-Acknowledge major life event (ex: new home, marriage, etc.)
8. G-Sell Amica's Value
9. B-Bind PUP
10. I-ASK to conduct an account review
11. I-Discuss features of Amica.com
12. N-Refer to insured by name
13. B-Solicit Additional line
14. G-Sent M.M. Card
15. O-Enroll in Apay
16. N-Solicit Life
17. I-Enroll in e-policy
18. O-Bind policy same day
19. B-Review vehicle use/avg. daily miles
20. G-Solicit HO endo.
21. B-Solicit inc. liability limits
22. O-Educate insured on different coverages
23. B-Add PAF
24. G-Build rapport