Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I-Acknowledge major life event (ex: new home, marriage, etc.)
2. B-Solicit Additional line
3. N-Provide your name and ext.
4. I-ASK to conduct an account review
5. G-Sell Amica's Value
6. N-Refer to insured by name
7. N-Use Competitive E.D.G.E.
8. N-Solicit Life
9. B-Review vehicle use/avg. daily miles
10. G-Solicit HO endo.
11. B-Add PAF
12. O-Acknowledge insured's FID
13. G-Build rapport
14. I-Discuss features of Amica.com
15. B-Solicit inc. liability limits
16. G-Sent M.M. Card
17. O-Enroll in Apay
18. O-Bind policy same day
19. O-Explain service charge
20. O-Educate insured on different coverages
21. G-Resolve issue on first call
22. I-Discuss inc. rental coverage
23. I-Enroll in e-policy
24. B-Bind PUP