UseCompetitiveE.D.G.E.AddPAFAcknowledgeinsured's FIDSolicitHOendo.Acknowledgemajor lifeevent (ex: newhome,marriage, etc.)SolicitLifeSellAmica'sValueReviewvehicleuse/avg.daily milesProvideyourname andext.SentM.M.CardDiscussinc. rentalcoverageEnrollin e-policyBindpolicysame dayEnrollin ApayBindPUPBuildrapportSolicit inc.liabilitylimitsASK toconduct anaccountreviewSolicitAdditionallineResolveissue onfirst callDiscussfeatures ofAmica.comRefer toinsuredby nameExplainservicechargeEducateinsured ondifferentcoveragesUseCompetitiveE.D.G.E.AddPAFAcknowledgeinsured's FIDSolicitHOendo.Acknowledgemajor lifeevent (ex: newhome,marriage, etc.)SolicitLifeSellAmica'sValueReviewvehicleuse/avg.daily milesProvideyourname andext.SentM.M.CardDiscussinc. rentalcoverageEnrollin e-policyBindpolicysame dayEnrollin ApayBindPUPBuildrapportSolicit inc.liabilitylimitsASK toconduct anaccountreviewSolicitAdditionallineResolveissue onfirst callDiscussfeatures ofAmica.comRefer toinsuredby nameExplainservicechargeEducateinsured ondifferentcoverages

Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
G
5
I
6
N
7
G
8
B
9
N
10
G
11
I
12
I
13
O
14
O
15
B
16
G
17
B
18
I
19
B
20
G
21
I
22
N
23
O
24
O
  1. N-Use Competitive E.D.G.E.
  2. B-Add PAF
  3. O-Acknowledge insured's FID
  4. G-Solicit HO endo.
  5. I-Acknowledge major life event (ex: new home, marriage, etc.)
  6. N-Solicit Life
  7. G-Sell Amica's Value
  8. B-Review vehicle use/avg. daily miles
  9. N-Provide your name and ext.
  10. G-Sent M.M. Card
  11. I-Discuss inc. rental coverage
  12. I-Enroll in e-policy
  13. O-Bind policy same day
  14. O-Enroll in Apay
  15. B-Bind PUP
  16. G-Build rapport
  17. B-Solicit inc. liability limits
  18. I-ASK to conduct an account review
  19. B-Solicit Additional line
  20. G-Resolve issue on first call
  21. I-Discuss features of Amica.com
  22. N-Refer to insured by name
  23. O-Explain service charge
  24. O-Educate insured on different coverages