Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Solicit Life
2. B-Bind PUP
3. B-Solicit Additional line
4. B-Review vehicle use/avg. daily miles
5. G-Build rapport
6. I-Acknowledge major life event (ex: new home, marriage, etc.)
7. O-Educate insured on different coverages
8. N-Refer to insured by name
9. O-Acknowledge insured's FID
10. G-Sell Amica's Value
11. I-Enroll in e-policy
12. I-Discuss features of Amica.com
13. G-Solicit HO endo.
14. N-Provide your name and ext.
15. G-Resolve issue on first call
16. O-Enroll in Apay
17. I-Discuss inc. rental coverage
18. O-Explain service charge
19. N-Use Competitive E.D.G.E.
20. I-ASK to conduct an account review
21. G-Sent M.M. Card
22. B-Solicit inc. liability limits
23. O-Bind policy same day
24. B-Add PAF