Retention Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Solicit Life
2. I-Acknowledge major life event (ex: new home, marriage, etc.)
3. I-ASK to conduct an account review
4. G-Sell Amica's Value
5. O-Bind policy same day
6. I-Discuss inc. rental coverage
7. N-Provide your name and ext.
8. B-Solicit inc. liability limits
9. N-Use Competitive E.D.G.E.
10. O-Acknowledge insured's FID
11. I-Discuss features of Amica.com
12. O-Explain service charge
13. G-Solicit HO endo.
14. B-Solicit Additional line
15. B-Add PAF
16. I-Enroll in e-policy
17. G-Resolve issue on first call
18. G-Sent M.M. Card
19. O-Educate insured on different coverages
20. N-Refer to insured by name
21. O-Enroll in Apay
22. B-Bind PUP
23. G-Build rapport
24. B-Review vehicle use/avg. daily miles