Transfer to scheduling Say “Thank you for trusting AdventHealth” Share Name, role, department, PURPOSE Collect any $ on Imaging account Collect on BCBS Account Ask, “How are you today” Free! Collect on Self Pay Account Collect Over $350 Collect $100-$150 Collect Over $5000 Provide Estimate Over 200 Collect $50-$75 Collect $150- 200 Collect on UHC Account Collect Over $300 Provide Estimate Over $100 Check for understanding Make A Patient Laugh “say it’s my pleasure” Give Coinsurance Update Policy # on Account Give Out of Pocket Offer to send patient to survey Collect Over $1000 Say Good Morning/Good Afternoon Collect on Aetna Account Give Deductible Update insurance subscriber Collect on op imaging account Attempt to Collect Deposit Collect $0-$25 Remind patient about Annual Consent Collect Over $150 on OP Surgery Acct Provide Labor and Delivery Estimate Collect Medicare Coinsurance Verify Advanced Directive Discount Give Copay Ask, what else may I do for you? Collect on Cigna Account Collect $75-$100 Provide Estimate Over $300 Collect Over $500 Transfer to scheduling Say “Thank you for trusting AdventHealth” Share Name, role, department, PURPOSE Collect any $ on Imaging account Collect on BCBS Account Ask, “How are you today” Free! Collect on Self Pay Account Collect Over $350 Collect $100-$150 Collect Over $5000 Provide Estimate Over 200 Collect $50-$75 Collect $150- 200 Collect on UHC Account Collect Over $300 Provide Estimate Over $100 Check for understanding Make A Patient Laugh “say it’s my pleasure” Give Coinsurance Update Policy # on Account Give Out of Pocket Offer to send patient to survey Collect Over $1000 Say Good Morning/Good Afternoon Collect on Aetna Account Give Deductible Update insurance subscriber Collect on op imaging account Attempt to Collect Deposit Collect $0-$25 Remind patient about Annual Consent Collect Over $150 on OP Surgery Acct Provide Labor and Delivery Estimate Collect Medicare Coinsurance Verify Advanced Directive Discount Give Copay Ask, what else may I do for you? Collect on Cigna Account Collect $75-$100 Provide Estimate Over $300 Collect Over $500
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Transfer to scheduling
I-Say “Thank you for trusting AdventHealth”
I-Share Name, role, department, PURPOSE
I-Collect any $ on Imaging account
N-Collect on BCBS Account
I-Ask, “How are you today”
B-Free!
N-Collect on Self Pay Account
N-Collect Over $350
G-Collect $100-$150
I-Collect Over $5000
I-Provide Estimate Over 200
G-Collect $50-$75
I-Collect $150-200
G-Collect on UHC Account
I-Collect Over $300
B-Provide Estimate Over $100
G-Check for understanding
B-Make A Patient Laugh
B-“say it’s my pleasure”
G-Give Coinsurance
G-Update Policy # on Account
I-Give Out of Pocket
G-Offer to send patient to survey
B-Collect Over $1000
G-Say Good Morning/Good Afternoon
B-Collect on Aetna Account
B-Give Deductible
N-Update insurance subscriber
N-Collect on op imaging account
N-Attempt to Collect Deposit
N-Collect $0-$25
B-Remind patient about Annual Consent
N-Collect Over $150 on OP Surgery Acct
G-Provide Labor and Delivery Estimate
I-Collect Medicare Coinsurance
G-Verify Advanced Directive
B-Discount
N-Give Copay
B-Ask, what else may I do for you?
I-Collect on Cigna Account
B-Collect $75-$100
N-Provide Estimate Over $300
G-Collect Over $500