Remind patient about Annual Consent Update Policy # on Account Verify Advanced Directive Provide Labor and Delivery Estimate Give Coinsurance Collect $0-$25 Collect $100-$150 Collect Over $1000 Collect on UHC Account Discount Offer to send patient to survey Check for understanding Provide Estimate Over $300 Provide Estimate Over 200 Collect on op imaging account Give Deductible Collect Over $500 Collect Over $300 Say Good Morning/Good Afternoon Collect Over $150 on OP Surgery Acct Say “Thank you for trusting AdventHealth” Attempt to Collect Deposit Collect on Cigna Account Ask, what else may I do for you? Update insurance subscriber Make A Patient Laugh Collect Medicare Coinsurance Collect on BCBS Account “say it’s my pleasure” Collect $75-$100 Free! Transfer to scheduling Ask, “How are you today” Collect Over $350 Collect Over $5000 Provide Estimate Over $100 Share Name, role, department, PURPOSE Give Out of Pocket Collect on Self Pay Account Collect on Aetna Account Collect $150- 200 Collect $50-$75 Collect any $ on Imaging account Give Copay Remind patient about Annual Consent Update Policy # on Account Verify Advanced Directive Provide Labor and Delivery Estimate Give Coinsurance Collect $0-$25 Collect $100-$150 Collect Over $1000 Collect on UHC Account Discount Offer to send patient to survey Check for understanding Provide Estimate Over $300 Provide Estimate Over 200 Collect on op imaging account Give Deductible Collect Over $500 Collect Over $300 Say Good Morning/Good Afternoon Collect Over $150 on OP Surgery Acct Say “Thank you for trusting AdventHealth” Attempt to Collect Deposit Collect on Cigna Account Ask, what else may I do for you? Update insurance subscriber Make A Patient Laugh Collect Medicare Coinsurance Collect on BCBS Account “say it’s my pleasure” Collect $75-$100 Free! Transfer to scheduling Ask, “How are you today” Collect Over $350 Collect Over $5000 Provide Estimate Over $100 Share Name, role, department, PURPOSE Give Out of Pocket Collect on Self Pay Account Collect on Aetna Account Collect $150- 200 Collect $50-$75 Collect any $ on Imaging account Give Copay
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Remind patient about Annual Consent
G-Update Policy # on Account
G-Verify Advanced Directive
G-Provide Labor and Delivery Estimate
G-Give Coinsurance
N-Collect $0-$25
G-Collect $100-$150
B-Collect Over $1000
G-Collect on UHC Account
B-Discount
G-Offer to send patient to survey
G-Check for understanding
N-Provide Estimate Over $300
I-Provide Estimate Over 200
N-Collect on op imaging account
B-Give Deductible
G-Collect Over $500
I-Collect Over $300
G-Say Good Morning/Good Afternoon
N-Collect Over $150 on OP Surgery Acct
I-Say “Thank you for trusting AdventHealth”
N-Attempt to Collect Deposit
I-Collect on Cigna Account
B-Ask, what else may I do for you?
N-Update insurance subscriber
B-Make A Patient Laugh
I-Collect Medicare Coinsurance
N-Collect on BCBS Account
B-“say it’s my pleasure”
B-Collect $75-$100
B-Free!
N-Transfer to scheduling
I-Ask, “How are you today”
N-Collect Over $350
I-Collect Over $5000
B-Provide Estimate Over $100
I-Share Name, role, department, PURPOSE
I-Give Out of Pocket
N-Collect on Self Pay Account
B-Collect on Aetna Account
I-Collect $150-200
G-Collect $50-$75
I-Collect any $ on Imaging account
N-Give Copay