Give Coinsurance Check for understanding Update Policy # on Account Collect Over $150 on OP Surgery Acct Collect on op imaging account Attempt to Collect Deposit Collect any $ on Imaging account Ask, “How are you today” Update insurance subscriber Give Out of Pocket Provide Estimate Over 200 Give Copay Provide Estimate Over $100 Verify Advanced Directive Make A Patient Laugh Collect Over $500 Free! Collect on Cigna Account Collect Medicare Coinsurance Collect Over $350 Discount Provide Estimate Over $300 Transfer to scheduling Collect Over $5000 Collect on Aetna Account Collect Over $1000 Collect $100-$150 Collect on UHC Account Collect on BCBS Account Provide Labor and Delivery Estimate Say “Thank you for trusting AdventHealth” Remind patient about Annual Consent “say it’s my pleasure” Give Deductible Ask, what else may I do for you? Collect on Self Pay Account Collect $150- 200 Collect $0-$25 Offer to send patient to survey Collect $50-$75 Say Good Morning/Good Afternoon Collect Over $300 Share Name, role, department, PURPOSE Collect $75-$100 Give Coinsurance Check for understanding Update Policy # on Account Collect Over $150 on OP Surgery Acct Collect on op imaging account Attempt to Collect Deposit Collect any $ on Imaging account Ask, “How are you today” Update insurance subscriber Give Out of Pocket Provide Estimate Over 200 Give Copay Provide Estimate Over $100 Verify Advanced Directive Make A Patient Laugh Collect Over $500 Free! Collect on Cigna Account Collect Medicare Coinsurance Collect Over $350 Discount Provide Estimate Over $300 Transfer to scheduling Collect Over $5000 Collect on Aetna Account Collect Over $1000 Collect $100-$150 Collect on UHC Account Collect on BCBS Account Provide Labor and Delivery Estimate Say “Thank you for trusting AdventHealth” Remind patient about Annual Consent “say it’s my pleasure” Give Deductible Ask, what else may I do for you? Collect on Self Pay Account Collect $150- 200 Collect $0-$25 Offer to send patient to survey Collect $50-$75 Say Good Morning/Good Afternoon Collect Over $300 Share Name, role, department, PURPOSE Collect $75-$100
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Give Coinsurance
G-Check for understanding
G-Update Policy # on Account
N-Collect Over $150 on OP Surgery Acct
N-Collect on op imaging account
N-Attempt to Collect Deposit
I-Collect any $ on Imaging account
I-Ask, “How are you today”
N-Update insurance subscriber
I-Give Out of Pocket
I-Provide Estimate Over 200
N-Give Copay
B-Provide Estimate Over $100
G-Verify Advanced Directive
B-Make A Patient Laugh
G-Collect Over $500
B-Free!
I-Collect on Cigna Account
I-Collect Medicare Coinsurance
N-Collect Over $350
B-Discount
N-Provide Estimate Over $300
N-Transfer to scheduling
I-Collect Over $5000
B-Collect on Aetna Account
B-Collect Over $1000
G-Collect $100-$150
G-Collect on UHC Account
N-Collect on BCBS Account
G-Provide Labor and Delivery Estimate
I-Say “Thank you for trusting AdventHealth”
B-Remind patient about Annual Consent
B-“say it’s my pleasure”
B-Give Deductible
B-Ask, what else may I do for you?
N-Collect on Self Pay Account
I-Collect $150-200
N-Collect $0-$25
G-Offer to send patient to survey
G-Collect $50-$75
G-Say Good Morning/Good Afternoon
I-Collect Over $300
I-Share Name, role, department, PURPOSE
B-Collect $75-$100