Ask, “How are you today” Collect $50-$75 Share Name, role, department, PURPOSE Ask, what else may I do for you? Collect on BCBS Account Collect on Self Pay Account Say “Thank you for trusting AdventHealth” Collect Over $150 on OP Surgery Acct Collect Medicare Coinsurance Attempt to Collect Deposit Check for understanding Collect $75-$100 Collect on op imaging account Update insurance subscriber Collect on Cigna Account Collect on Aetna Account Give Copay Provide Estimate Over 200 Make A Patient Laugh Provide Labor and Delivery Estimate Collect Over $500 Say Good Morning/Good Afternoon Offer to send patient to survey Free! Update Policy # on Account Give Coinsurance Collect $100-$150 “say it’s my pleasure” Remind patient about Annual Consent Transfer to scheduling Verify Advanced Directive Collect on UHC Account Collect any $ on Imaging account Discount Collect $150- 200 Collect Over $350 Collect Over $1000 Give Deductible Collect Over $300 Collect $0-$25 Provide Estimate Over $300 Collect Over $5000 Provide Estimate Over $100 Give Out of Pocket Ask, “How are you today” Collect $50-$75 Share Name, role, department, PURPOSE Ask, what else may I do for you? Collect on BCBS Account Collect on Self Pay Account Say “Thank you for trusting AdventHealth” Collect Over $150 on OP Surgery Acct Collect Medicare Coinsurance Attempt to Collect Deposit Check for understanding Collect $75-$100 Collect on op imaging account Update insurance subscriber Collect on Cigna Account Collect on Aetna Account Give Copay Provide Estimate Over 200 Make A Patient Laugh Provide Labor and Delivery Estimate Collect Over $500 Say Good Morning/Good Afternoon Offer to send patient to survey Free! Update Policy # on Account Give Coinsurance Collect $100-$150 “say it’s my pleasure” Remind patient about Annual Consent Transfer to scheduling Verify Advanced Directive Collect on UHC Account Collect any $ on Imaging account Discount Collect $150- 200 Collect Over $350 Collect Over $1000 Give Deductible Collect Over $300 Collect $0-$25 Provide Estimate Over $300 Collect Over $5000 Provide Estimate Over $100 Give Out of Pocket
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Ask, “How are you today”
G-Collect $50-$75
I-Share Name, role, department, PURPOSE
B-Ask, what else may I do for you?
N-Collect on BCBS Account
N-Collect on Self Pay Account
I-Say “Thank you for trusting AdventHealth”
N-Collect Over $150 on OP Surgery Acct
I-Collect Medicare Coinsurance
N-Attempt to Collect Deposit
G-Check for understanding
B-Collect $75-$100
N-Collect on op imaging account
N-Update insurance subscriber
I-Collect on Cigna Account
B-Collect on Aetna Account
N-Give Copay
I-Provide Estimate Over 200
B-Make A Patient Laugh
G-Provide Labor and Delivery Estimate
G-Collect Over $500
G-Say Good Morning/Good Afternoon
G-Offer to send patient to survey
B-Free!
G-Update Policy # on Account
G-Give Coinsurance
G-Collect $100-$150
B-“say it’s my pleasure”
B-Remind patient about Annual Consent
N-Transfer to scheduling
G-Verify Advanced Directive
G-Collect on UHC Account
I-Collect any $ on Imaging account
B-Discount
I-Collect $150-200
N-Collect Over $350
B-Collect Over $1000
B-Give Deductible
I-Collect Over $300
N-Collect $0-$25
N-Provide Estimate Over $300
I-Collect Over $5000
B-Provide Estimate Over $100
I-Give Out of Pocket