Followed Card activation Scripting Joined a Network Asked probing questions $125 cr after renewal & 20k spend Call under 5 mins & serviced Private Pass Complaint Capture Said something positive to a peer Met un- expressed needs Used MC Tool Kit ThankYou.Com Offer Facts and best solution for CM needs Thank you for choosing Citi De- escalated call MC Conversion information Preferred Boarding Submitted an Evo Revo Used the HUB to find answer Shared a best practice Value Statement Helped a Peer on an account First Checked Bag Fee benefit Answered a question in the chat Card Product Feature for AA Followed Card activation Scripting Joined a Network Asked probing questions $125 cr after renewal & 20k spend Call under 5 mins & serviced Private Pass Complaint Capture Said something positive to a peer Met un- expressed needs Used MC Tool Kit ThankYou.Com Offer Facts and best solution for CM needs Thank you for choosing Citi De- escalated call MC Conversion information Preferred Boarding Submitted an Evo Revo Used the HUB to find answer Shared a best practice Value Statement Helped a Peer on an account First Checked Bag Fee benefit Answered a question in the chat Card Product Feature for AA
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Followed Card activation Scripting
I-Joined a Network
I-Asked probing questions
G-$125 cr after renewal & 20k spend
N-Call under 5 mins & serviced
G-Private Pass
B-Complaint Capture
I-Said something positive to a peer
B-Met un-expressed needs
B-Used MC Tool Kit
I-ThankYou.Com
O-Offer Facts and best solution for CM needs
O-Thank you for choosing Citi
N-De-escalated call
O-MC Conversion information
B-Preferred Boarding
O-Submitted an Evo Revo
G-Used the HUB to find answer
N-Shared a best practice
I-Value Statement
B-Helped a Peer on an account
O-First Checked Bag Fee
benefit
G-Answered a question in the chat
G-Card Product Feature for AA