First Checked Bag Fee benefit Used the HUB to find answer Call under 5 mins & serviced Joined a Network Asked probing questions $125 cr after renewal & 20k spend Card Product Feature for AA Preferred Boarding Value Statement MC Conversion information Thank you for choosing Citi Submitted an Evo Revo De- escalated call Followed Card activation Scripting Helped a Peer on an account Offer Facts and best solution for CM needs Private Pass Met un- expressed needs ThankYou.Com Complaint Capture Said something positive to a peer Used MC Tool Kit Answered a question in the chat Shared a best practice First Checked Bag Fee benefit Used the HUB to find answer Call under 5 mins & serviced Joined a Network Asked probing questions $125 cr after renewal & 20k spend Card Product Feature for AA Preferred Boarding Value Statement MC Conversion information Thank you for choosing Citi Submitted an Evo Revo De- escalated call Followed Card activation Scripting Helped a Peer on an account Offer Facts and best solution for CM needs Private Pass Met un- expressed needs ThankYou.Com Complaint Capture Said something positive to a peer Used MC Tool Kit Answered a question in the chat Shared a best practice
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-First Checked Bag Fee
benefit
G-Used the HUB to find answer
N-Call under 5 mins & serviced
I-Joined a Network
I-Asked probing questions
G-$125 cr after renewal & 20k spend
G-Card Product Feature for AA
B-Preferred Boarding
I-Value Statement
O-MC Conversion information
O-Thank you for choosing Citi
O-Submitted an Evo Revo
N-De-escalated call
N-Followed Card activation Scripting
B-Helped a Peer on an account
O-Offer Facts and best solution for CM needs
G-Private Pass
B-Met un-expressed needs
I-ThankYou.Com
B-Complaint Capture
I-Said something positive to a peer
B-Used MC Tool Kit
G-Answered a question in the chat
N-Shared a best practice