Answered a question in the chat Thank you for choosing Citi Used the HUB to find answer Helped a Peer on an account Value Statement Said something positive to a peer Met un- expressed needs Card Product Feature for AA Followed Card activation Scripting $125 cr after renewal & 20k spend Joined a Network Preferred Boarding MC Conversion information Offer Facts and best solution for CM needs Call under 5 mins & serviced Asked probing questions Shared a best practice Private Pass Used MC Tool Kit ThankYou.Com De- escalated call First Checked Bag Fee benefit Submitted an Evo Revo Complaint Capture Answered a question in the chat Thank you for choosing Citi Used the HUB to find answer Helped a Peer on an account Value Statement Said something positive to a peer Met un- expressed needs Card Product Feature for AA Followed Card activation Scripting $125 cr after renewal & 20k spend Joined a Network Preferred Boarding MC Conversion information Offer Facts and best solution for CM needs Call under 5 mins & serviced Asked probing questions Shared a best practice Private Pass Used MC Tool Kit ThankYou.Com De- escalated call First Checked Bag Fee benefit Submitted an Evo Revo Complaint Capture
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Answered a question in the chat
O-Thank you for choosing Citi
G-Used the HUB to find answer
B-Helped a Peer on an account
I-Value Statement
I-Said something positive to a peer
B-Met un-expressed needs
G-Card Product Feature for AA
N-Followed Card activation Scripting
G-$125 cr after renewal & 20k spend
I-Joined a Network
B-Preferred Boarding
O-MC Conversion information
O-Offer Facts and best solution for CM needs
N-Call under 5 mins & serviced
I-Asked probing questions
N-Shared a best practice
G-Private Pass
B-Used MC Tool Kit
I-ThankYou.Com
N-De-escalated call
O-First Checked Bag Fee
benefit
O-Submitted an Evo Revo
B-Complaint Capture