Thank you for choosing Citi Private Pass Used MC Tool Kit $125 cr after renewal & 20k spend Submitted an Evo Revo Complaint Capture MC Conversion information Call under 5 mins & serviced Helped a Peer on an account ThankYou.Com De- escalated call Value Statement Answered a question in the chat Shared a best practice Card Product Feature for AA Joined a Network Used the HUB to find answer Followed Card activation Scripting Preferred Boarding Offer Facts and best solution for CM needs Asked probing questions First Checked Bag Fee benefit Met un- expressed needs Said something positive to a peer Thank you for choosing Citi Private Pass Used MC Tool Kit $125 cr after renewal & 20k spend Submitted an Evo Revo Complaint Capture MC Conversion information Call under 5 mins & serviced Helped a Peer on an account ThankYou.Com De- escalated call Value Statement Answered a question in the chat Shared a best practice Card Product Feature for AA Joined a Network Used the HUB to find answer Followed Card activation Scripting Preferred Boarding Offer Facts and best solution for CM needs Asked probing questions First Checked Bag Fee benefit Met un- expressed needs Said something positive to a peer
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Thank you for choosing Citi
G-Private Pass
B-Used MC Tool Kit
G-$125 cr after renewal & 20k spend
O-Submitted an Evo Revo
B-Complaint Capture
O-MC Conversion information
N-Call under 5 mins & serviced
B-Helped a Peer on an account
I-ThankYou.Com
N-De-escalated call
I-Value Statement
G-Answered a question in the chat
N-Shared a best practice
G-Card Product Feature for AA
I-Joined a Network
G-Used the HUB to find answer
N-Followed Card activation Scripting
B-Preferred Boarding
O-Offer Facts and best solution for CM needs
I-Asked probing questions
O-First Checked Bag Fee
benefit
B-Met un-expressed needs
I-Said something positive to a peer