ThankYou.Com Used the HUB to find answer Submitted an Evo Revo $125 cr after renewal & 20k spend Offer Facts and best solution for CM needs Call under 5 mins & serviced Followed Card activation Scripting Said something positive to a peer De- escalated call Met un- expressed needs Preferred Boarding First Checked Bag Fee benefit Helped a Peer on an account Private Pass Value Statement Answered a question in the chat Complaint Capture Joined a Network Asked probing questions Thank you for choosing Citi MC Conversion information Used MC Tool Kit Shared a best practice Card Product Feature for AA ThankYou.Com Used the HUB to find answer Submitted an Evo Revo $125 cr after renewal & 20k spend Offer Facts and best solution for CM needs Call under 5 mins & serviced Followed Card activation Scripting Said something positive to a peer De- escalated call Met un- expressed needs Preferred Boarding First Checked Bag Fee benefit Helped a Peer on an account Private Pass Value Statement Answered a question in the chat Complaint Capture Joined a Network Asked probing questions Thank you for choosing Citi MC Conversion information Used MC Tool Kit Shared a best practice Card Product Feature for AA
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-ThankYou.Com
G-Used the HUB to find answer
O-Submitted an Evo Revo
G-$125 cr after renewal & 20k spend
O-Offer Facts and best solution for CM needs
N-Call under 5 mins & serviced
N-Followed Card activation Scripting
I-Said something positive to a peer
N-De-escalated call
B-Met un-expressed needs
B-Preferred Boarding
O-First Checked Bag Fee
benefit
B-Helped a Peer on an account
G-Private Pass
I-Value Statement
G-Answered a question in the chat
B-Complaint Capture
I-Joined a Network
I-Asked probing questions
O-Thank you for choosing Citi
O-MC Conversion information
B-Used MC Tool Kit
N-Shared a best practice
G-Card Product Feature for AA