ThankYou.Com Thank you for choosing Citi Met un- expressed needs Answered a question in the chat Used the HUB to find answer Complaint Capture Private Pass Helped a Peer on an account Submitted an Evo Revo $125 cr after renewal & 20k spend Shared a best practice Preferred Boarding Said something positive to a peer Value Statement Used MC Tool Kit Followed Card activation Scripting Call under 5 mins & serviced Offer Facts and best solution for CM needs Asked probing questions De- escalated call First Checked Bag Fee benefit Joined a Network MC Conversion information Card Product Feature for AA ThankYou.Com Thank you for choosing Citi Met un- expressed needs Answered a question in the chat Used the HUB to find answer Complaint Capture Private Pass Helped a Peer on an account Submitted an Evo Revo $125 cr after renewal & 20k spend Shared a best practice Preferred Boarding Said something positive to a peer Value Statement Used MC Tool Kit Followed Card activation Scripting Call under 5 mins & serviced Offer Facts and best solution for CM needs Asked probing questions De- escalated call First Checked Bag Fee benefit Joined a Network MC Conversion information Card Product Feature for AA
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-ThankYou.Com
O-Thank you for choosing Citi
B-Met un-expressed needs
G-Answered a question in the chat
G-Used the HUB to find answer
B-Complaint Capture
G-Private Pass
B-Helped a Peer on an account
O-Submitted an Evo Revo
G-$125 cr after renewal & 20k spend
N-Shared a best practice
B-Preferred Boarding
I-Said something positive to a peer
I-Value Statement
B-Used MC Tool Kit
N-Followed Card activation Scripting
N-Call under 5 mins & serviced
O-Offer Facts and best solution for CM needs
I-Asked probing questions
N-De-escalated call
O-First Checked Bag Fee
benefit
I-Joined a Network
O-MC Conversion information
G-Card Product Feature for AA