Submitted an Evo Revo Used MC Tool Kit Card Product Feature for AA Asked probing questions Preferred Boarding Said something positive to a peer Followed Card activation Scripting Thank you for choosing Citi Helped a Peer on an account Offer Facts and best solution for CM needs Met un- expressed needs $125 cr after renewal & 20k spend First Checked Bag Fee benefit ThankYou.Com Complaint Capture Value Statement Answered a question in the chat Joined a Network Private Pass De- escalated call Call under 5 mins & serviced Used the HUB to find answer Shared a best practice MC Conversion information Submitted an Evo Revo Used MC Tool Kit Card Product Feature for AA Asked probing questions Preferred Boarding Said something positive to a peer Followed Card activation Scripting Thank you for choosing Citi Helped a Peer on an account Offer Facts and best solution for CM needs Met un- expressed needs $125 cr after renewal & 20k spend First Checked Bag Fee benefit ThankYou.Com Complaint Capture Value Statement Answered a question in the chat Joined a Network Private Pass De- escalated call Call under 5 mins & serviced Used the HUB to find answer Shared a best practice MC Conversion information
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Submitted an Evo Revo
B-Used MC Tool Kit
G-Card Product Feature for AA
I-Asked probing questions
B-Preferred Boarding
I-Said something positive to a peer
N-Followed Card activation Scripting
O-Thank you for choosing Citi
B-Helped a Peer on an account
O-Offer Facts and best solution for CM needs
B-Met un-expressed needs
G-$125 cr after renewal & 20k spend
O-First Checked Bag Fee
benefit
I-ThankYou.Com
B-Complaint Capture
I-Value Statement
G-Answered a question in the chat
I-Joined a Network
G-Private Pass
N-De-escalated call
N-Call under 5 mins & serviced
G-Used the HUB to find answer
N-Shared a best practice
O-MC Conversion information