Said something positive to a peer ThankYou.Com Shared a best practice Card Product Feature for AA De- escalated call Complaint Capture Joined a Network MC Conversion information First Checked Bag Fee benefit $125 cr after renewal & 20k spend Call under 5 mins & serviced Private Pass Used MC Tool Kit Used the HUB to find answer Followed Card activation Scripting Offer Facts and best solution for CM needs Submitted an Evo Revo Helped a Peer on an account Preferred Boarding Answered a question in the chat Value Statement Met un- expressed needs Asked probing questions Thank you for choosing Citi Said something positive to a peer ThankYou.Com Shared a best practice Card Product Feature for AA De- escalated call Complaint Capture Joined a Network MC Conversion information First Checked Bag Fee benefit $125 cr after renewal & 20k spend Call under 5 mins & serviced Private Pass Used MC Tool Kit Used the HUB to find answer Followed Card activation Scripting Offer Facts and best solution for CM needs Submitted an Evo Revo Helped a Peer on an account Preferred Boarding Answered a question in the chat Value Statement Met un- expressed needs Asked probing questions Thank you for choosing Citi
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Said something positive to a peer
I-ThankYou.Com
N-Shared a best practice
G-Card Product Feature for AA
N-De-escalated call
B-Complaint Capture
I-Joined a Network
O-MC Conversion information
O-First Checked Bag Fee
benefit
G-$125 cr after renewal & 20k spend
N-Call under 5 mins & serviced
G-Private Pass
B-Used MC Tool Kit
G-Used the HUB to find answer
N-Followed Card activation Scripting
O-Offer Facts and best solution for CM needs
O-Submitted an Evo Revo
B-Helped a Peer on an account
B-Preferred Boarding
G-Answered a question in the chat
I-Value Statement
B-Met un-expressed needs
I-Asked probing questions
O-Thank you for choosing Citi