Met un- expressed needs Call under 5 mins & serviced MC Conversion information Offer Facts and best solution for CM needs Private Pass Followed Card activation Scripting Used the HUB to find answer Value Statement $125 cr after renewal & 20k spend Preferred Boarding ThankYou.Com Said something positive to a peer Answered a question in the chat Thank you for choosing Citi Card Product Feature for AA First Checked Bag Fee benefit Asked probing questions Shared a best practice De- escalated call Complaint Capture Joined a Network Helped a Peer on an account Used MC Tool Kit Submitted an Evo Revo Met un- expressed needs Call under 5 mins & serviced MC Conversion information Offer Facts and best solution for CM needs Private Pass Followed Card activation Scripting Used the HUB to find answer Value Statement $125 cr after renewal & 20k spend Preferred Boarding ThankYou.Com Said something positive to a peer Answered a question in the chat Thank you for choosing Citi Card Product Feature for AA First Checked Bag Fee benefit Asked probing questions Shared a best practice De- escalated call Complaint Capture Joined a Network Helped a Peer on an account Used MC Tool Kit Submitted an Evo Revo
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Met un-expressed needs
N-Call under 5 mins & serviced
O-MC Conversion information
O-Offer Facts and best solution for CM needs
G-Private Pass
N-Followed Card activation Scripting
G-Used the HUB to find answer
I-Value Statement
G-$125 cr after renewal & 20k spend
B-Preferred Boarding
I-ThankYou.Com
I-Said something positive to a peer
G-Answered a question in the chat
O-Thank you for choosing Citi
G-Card Product Feature for AA
O-First Checked Bag Fee
benefit
I-Asked probing questions
N-Shared a best practice
N-De-escalated call
B-Complaint Capture
I-Joined a Network
B-Helped a Peer on an account
B-Used MC Tool Kit
O-Submitted an Evo Revo