Helped a Peer on an account Private Pass Thank you for choosing Citi Followed Card activation Scripting Used the HUB to find answer Used MC Tool Kit Complaint Capture MC Conversion information Joined a Network Card Product Feature for AA Value Statement Asked probing questions $125 cr after renewal & 20k spend Shared a best practice Call under 5 mins & serviced Preferred Boarding ThankYou.Com First Checked Bag Fee benefit Answered a question in the chat Offer Facts and best solution for CM needs Said something positive to a peer Met un- expressed needs Submitted an Evo Revo De- escalated call Helped a Peer on an account Private Pass Thank you for choosing Citi Followed Card activation Scripting Used the HUB to find answer Used MC Tool Kit Complaint Capture MC Conversion information Joined a Network Card Product Feature for AA Value Statement Asked probing questions $125 cr after renewal & 20k spend Shared a best practice Call under 5 mins & serviced Preferred Boarding ThankYou.Com First Checked Bag Fee benefit Answered a question in the chat Offer Facts and best solution for CM needs Said something positive to a peer Met un- expressed needs Submitted an Evo Revo De- escalated call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Helped a Peer on an account
G-Private Pass
O-Thank you for choosing Citi
N-Followed Card activation Scripting
G-Used the HUB to find answer
B-Used MC Tool Kit
B-Complaint Capture
O-MC Conversion information
I-Joined a Network
G-Card Product Feature for AA
I-Value Statement
I-Asked probing questions
G-$125 cr after renewal & 20k spend
N-Shared a best practice
N-Call under 5 mins & serviced
B-Preferred Boarding
I-ThankYou.Com
O-First Checked Bag Fee
benefit
G-Answered a question in the chat
O-Offer Facts and best solution for CM needs
I-Said something positive to a peer
B-Met un-expressed needs
O-Submitted an Evo Revo
N-De-escalated call