Thank you for choosing Citi Asked probing questions Preferred Boarding Said something positive to a peer Private Pass Joined a Network Used MC Tool Kit $125 cr after renewal & 20k spend Helped a Peer on an account Call under 5 mins & serviced Followed Card activation Scripting Value Statement Offer Facts and best solution for CM needs Card Product Feature for AA Met un- expressed needs De- escalated call Shared a best practice Submitted an Evo Revo ThankYou.Com Complaint Capture Answered a question in the chat First Checked Bag Fee benefit MC Conversion information Used the HUB to find answer Thank you for choosing Citi Asked probing questions Preferred Boarding Said something positive to a peer Private Pass Joined a Network Used MC Tool Kit $125 cr after renewal & 20k spend Helped a Peer on an account Call under 5 mins & serviced Followed Card activation Scripting Value Statement Offer Facts and best solution for CM needs Card Product Feature for AA Met un- expressed needs De- escalated call Shared a best practice Submitted an Evo Revo ThankYou.Com Complaint Capture Answered a question in the chat First Checked Bag Fee benefit MC Conversion information Used the HUB to find answer
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Thank you for choosing Citi
I-Asked probing questions
B-Preferred Boarding
I-Said something positive to a peer
G-Private Pass
I-Joined a Network
B-Used MC Tool Kit
G-$125 cr after renewal & 20k spend
B-Helped a Peer on an account
N-Call under 5 mins & serviced
N-Followed Card activation Scripting
I-Value Statement
O-Offer Facts and best solution for CM needs
G-Card Product Feature for AA
B-Met un-expressed needs
N-De-escalated call
N-Shared a best practice
O-Submitted an Evo Revo
I-ThankYou.Com
B-Complaint Capture
G-Answered a question in the chat
O-First Checked Bag Fee
benefit
O-MC Conversion information
G-Used the HUB to find answer