Answered a question in the chat Asked probing questions Private Pass MC Conversion information Shared a best practice Offer Facts and best solution for CM needs Said something positive to a peer Complaint Capture ThankYou.Com Used MC Tool Kit Submitted an Evo Revo Met un- expressed needs Value Statement Thank you for choosing Citi Used the HUB to find answer Helped a Peer on an account $125 cr after renewal & 20k spend Followed Card activation Scripting Joined a Network First Checked Bag Fee benefit Card Product Feature for AA De- escalated call Preferred Boarding Call under 5 mins & serviced Answered a question in the chat Asked probing questions Private Pass MC Conversion information Shared a best practice Offer Facts and best solution for CM needs Said something positive to a peer Complaint Capture ThankYou.Com Used MC Tool Kit Submitted an Evo Revo Met un- expressed needs Value Statement Thank you for choosing Citi Used the HUB to find answer Helped a Peer on an account $125 cr after renewal & 20k spend Followed Card activation Scripting Joined a Network First Checked Bag Fee benefit Card Product Feature for AA De- escalated call Preferred Boarding Call under 5 mins & serviced
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Answered a question in the chat
I-Asked probing questions
G-Private Pass
O-MC Conversion information
N-Shared a best practice
O-Offer Facts and best solution for CM needs
I-Said something positive to a peer
B-Complaint Capture
I-ThankYou.Com
B-Used MC Tool Kit
O-Submitted an Evo Revo
B-Met un-expressed needs
I-Value Statement
O-Thank you for choosing Citi
G-Used the HUB to find answer
B-Helped a Peer on an account
G-$125 cr after renewal & 20k spend
N-Followed Card activation Scripting
I-Joined a Network
O-First Checked Bag Fee
benefit
G-Card Product Feature for AA
N-De-escalated call
B-Preferred Boarding
N-Call under 5 mins & serviced