Offer Facts and best solution for CM needs MC Conversion information De- escalated call ThankYou.Com Call under 5 mins & serviced $125 cr after renewal & 20k spend Thank you for choosing Citi Shared a best practice Value Statement Complaint Capture Helped a Peer on an account First Checked Bag Fee benefit Preferred Boarding Used MC Tool Kit Said something positive to a peer Asked probing questions Answered a question in the chat Met un- expressed needs Joined a Network Private Pass Used the HUB to find answer Followed Card activation Scripting Submitted an Evo Revo Card Product Feature for AA Offer Facts and best solution for CM needs MC Conversion information De- escalated call ThankYou.Com Call under 5 mins & serviced $125 cr after renewal & 20k spend Thank you for choosing Citi Shared a best practice Value Statement Complaint Capture Helped a Peer on an account First Checked Bag Fee benefit Preferred Boarding Used MC Tool Kit Said something positive to a peer Asked probing questions Answered a question in the chat Met un- expressed needs Joined a Network Private Pass Used the HUB to find answer Followed Card activation Scripting Submitted an Evo Revo Card Product Feature for AA
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Offer Facts and best solution for CM needs
O-MC Conversion information
N-De-escalated call
I-ThankYou.Com
N-Call under 5 mins & serviced
G-$125 cr after renewal & 20k spend
O-Thank you for choosing Citi
N-Shared a best practice
I-Value Statement
B-Complaint Capture
B-Helped a Peer on an account
O-First Checked Bag Fee
benefit
B-Preferred Boarding
B-Used MC Tool Kit
I-Said something positive to a peer
I-Asked probing questions
G-Answered a question in the chat
B-Met un-expressed needs
I-Joined a Network
G-Private Pass
G-Used the HUB to find answer
N-Followed Card activation Scripting
O-Submitted an Evo Revo
G-Card Product Feature for AA