Submitted an Evo Revo Complaint Capture Used the HUB to find answer Joined a Network Private Pass Call under 5 mins & serviced Met un- expressed needs Asked probing questions Helped a Peer on an account Shared a best practice Card Product Feature for AA MC Conversion information $125 cr after renewal & 20k spend ThankYou.Com Offer Facts and best solution for CM needs First Checked Bag Fee benefit Said something positive to a peer Value Statement Used MC Tool Kit Preferred Boarding Answered a question in the chat De- escalated call Followed Card activation Scripting Thank you for choosing Citi Submitted an Evo Revo Complaint Capture Used the HUB to find answer Joined a Network Private Pass Call under 5 mins & serviced Met un- expressed needs Asked probing questions Helped a Peer on an account Shared a best practice Card Product Feature for AA MC Conversion information $125 cr after renewal & 20k spend ThankYou.Com Offer Facts and best solution for CM needs First Checked Bag Fee benefit Said something positive to a peer Value Statement Used MC Tool Kit Preferred Boarding Answered a question in the chat De- escalated call Followed Card activation Scripting Thank you for choosing Citi
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Submitted an Evo Revo
B-Complaint Capture
G-Used the HUB to find answer
I-Joined a Network
G-Private Pass
N-Call under 5 mins & serviced
B-Met un-expressed needs
I-Asked probing questions
B-Helped a Peer on an account
N-Shared a best practice
G-Card Product Feature for AA
O-MC Conversion information
G-$125 cr after renewal & 20k spend
I-ThankYou.Com
O-Offer Facts and best solution for CM needs
O-First Checked Bag Fee
benefit
I-Said something positive to a peer
I-Value Statement
B-Used MC Tool Kit
B-Preferred Boarding
G-Answered a question in the chat
N-De-escalated call
N-Followed Card activation Scripting
O-Thank you for choosing Citi