(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Welcome to the CITI family we appreciate your business.
I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
I appreciate your patience; I sincerely apologize for the delay.
Let me start by reviewing your account so I can address your concerns.
We value your loyalty I'd be more than happy to help with that.
Thank you for your patience, I do apologize for the wait.
I see that you have an amazing payment history and we truly appreciate that.
I understand how upsetting this can be and I would like to help.
We appreciate your loyalty for the _____ years you been with us.
We look forward to taking care of all your financial needs thank you for choosing CITI.
I have no problem crediting that fee but I would like to explain what's going on.
I understand that it's frustrating to have to call back about your issue.
If you need anything in the future feel free to call we are here 24/7 for anything that you need.
I'm here to help you and I’m going to stay with you until the issue is resolved.
Now that I have addressed your concerns are there any other questions?
Your feedback is extremely important to us. It allows us to continuously improve our service.
It's been a pleasure working with you on your ________ account, I hope you have a great day.
I apologize that this has happened, let me see what I can do to assist you with that.
I will gladly assist you in resolving that issue.
I understand your concern, and will make sure to address all of your needs.
I would be more than happy to help you with that.
Thank you so much for your patience with us while we work to resolve your issue.
I know your time is valuable thank you for sharing it with us.