Ask if youcan helpCX loginto OLBAsk "Whatis yourfavoritemovie"Askcustomerabout theweatherSend TDappreciateE-cardTurn angrycaller intohappycallerThank yourcustomerfor bankingwith TDGivecolleague acomplimentMake yourcustomerlaughUseCustomer'sname 3timesThank acustomerfor tenurewith TDTryansweringcall in anew wayThank yourcustomerfor bankingwith TDLeave +Returnon-timefor lunchHelpsomeonelog intoOLBTell 3CX's weare here24/7Offer TDCashCard tocustomerAnswer aquestionin the chatDiscussTD alertswith acustomerDiscussTD ASAPwith callerMake anempathystatementTryansweringcall in anew wayUsecustomer'sname 3timesRefer 3CX's touse mobiledeposits"Anythingelse I canhelpwith?"Ask if youcan helpCX loginto OLBAsk "Whatis yourfavoritemovie"Askcustomerabout theweatherSend TDappreciateE-cardTurn angrycaller intohappycallerThank yourcustomerfor bankingwith TDGivecolleague acomplimentMake yourcustomerlaughUseCustomer'sname 3timesThank acustomerfor tenurewith TDTryansweringcall in anew wayThank yourcustomerfor bankingwith TDLeave +Returnon-timefor lunchHelpsomeonelog intoOLBTell 3CX's weare here24/7Offer TDCashCard tocustomerAnswer aquestionin the chatDiscussTD alertswith acustomerDiscussTD ASAPwith callerMake anempathystatementTryansweringcall in anew wayUsecustomer'sname 3timesRefer 3CX's touse mobiledeposits"Anythingelse I canhelpwith?"

Sleepless Knights Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask if you can help CX log into OLB
  2. Ask "What is your favorite movie"
  3. Ask customer about the weather
  4. Send TD appreciate E-card
  5. Turn angry caller into happy caller
  6. Thank your customer for banking with TD
  7. Give colleague a compliment
  8. Make your customer laugh
  9. Use Customer's name 3 times
  10. Thank a customer for tenure with TD
  11. Try answering call in a new way
  12. Thank your customer for banking with TD
  13. Leave + Return on-time for lunch
  14. Help someone log into OLB
  15. Tell 3 CX's we are here 24/7
  16. Offer TD Cash Card to customer
  17. Answer a question in the chat
  18. Discuss TD alerts with a customer
  19. Discuss TD ASAP with caller
  20. Make an empathy statement
  21. Try answering call in a new way
  22. Use customer's name 3 times
  23. Refer 3 CX's to use mobile deposits
  24. "Anything else I can help with?"