UseCustomer'sname 3timesTell 3CX's weare here24/7Send TDappreciateE-cardLeave +Returnon-timefor lunchRefer 3CX's touse mobiledepositsMake yourcustomerlaughGivecolleague acomplimentThank acustomerfor tenurewith TDTryansweringcall in anew wayAsk "Whatis yourfavoritemovie"Usecustomer'sname 3timesOffer TDCashCard tocustomerAnswer aquestionin the chatAsk if youcan helpCX loginto OLBTurn angrycaller intohappycallerAskcustomerabout theweatherDiscussTD ASAPwith callerDiscussTD alertswith acustomerThank yourcustomerfor bankingwith TDHelpsomeonelog intoOLBThank yourcustomerfor bankingwith TDTryansweringcall in anew way"Anythingelse I canhelpwith?"Make anempathystatementUseCustomer'sname 3timesTell 3CX's weare here24/7Send TDappreciateE-cardLeave +Returnon-timefor lunchRefer 3CX's touse mobiledepositsMake yourcustomerlaughGivecolleague acomplimentThank acustomerfor tenurewith TDTryansweringcall in anew wayAsk "Whatis yourfavoritemovie"Usecustomer'sname 3timesOffer TDCashCard tocustomerAnswer aquestionin the chatAsk if youcan helpCX loginto OLBTurn angrycaller intohappycallerAskcustomerabout theweatherDiscussTD ASAPwith callerDiscussTD alertswith acustomerThank yourcustomerfor bankingwith TDHelpsomeonelog intoOLBThank yourcustomerfor bankingwith TDTryansweringcall in anew way"Anythingelse I canhelpwith?"Make anempathystatement

Sleepless Knights Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Customer's name 3 times
  2. Tell 3 CX's we are here 24/7
  3. Send TD appreciate E-card
  4. Leave + Return on-time for lunch
  5. Refer 3 CX's to use mobile deposits
  6. Make your customer laugh
  7. Give colleague a compliment
  8. Thank a customer for tenure with TD
  9. Try answering call in a new way
  10. Ask "What is your favorite movie"
  11. Use customer's name 3 times
  12. Offer TD Cash Card to customer
  13. Answer a question in the chat
  14. Ask if you can help CX log into OLB
  15. Turn angry caller into happy caller
  16. Ask customer about the weather
  17. Discuss TD ASAP with caller
  18. Discuss TD alerts with a customer
  19. Thank your customer for banking with TD
  20. Help someone log into OLB
  21. Thank your customer for banking with TD
  22. Try answering call in a new way
  23. "Anything else I can help with?"
  24. Make an empathy statement