UseCustomer'sname 3timesRefer 3CX's touse mobiledepositsTryansweringcall in anew wayThank yourcustomerfor bankingwith TDMake anempathystatementLeave +Returnon-timefor lunchAskcustomerabout theweatherTurn angrycaller intohappycallerDiscussTD ASAPwith callerAsk "Whatis yourfavoritemovie"Ask if youcan helpCX loginto OLBTell 3CX's weare here24/7Givecolleague acomplimentMake yourcustomerlaughSend TDappreciateE-cardOffer TDCashCard tocustomer"Anythingelse I canhelpwith?"DiscussTD alertswith acustomerTryansweringcall in anew wayThank yourcustomerfor bankingwith TDHelpsomeonelog intoOLBThank acustomerfor tenurewith TDUsecustomer'sname 3timesAnswer aquestionin the chatUseCustomer'sname 3timesRefer 3CX's touse mobiledepositsTryansweringcall in anew wayThank yourcustomerfor bankingwith TDMake anempathystatementLeave +Returnon-timefor lunchAskcustomerabout theweatherTurn angrycaller intohappycallerDiscussTD ASAPwith callerAsk "Whatis yourfavoritemovie"Ask if youcan helpCX loginto OLBTell 3CX's weare here24/7Givecolleague acomplimentMake yourcustomerlaughSend TDappreciateE-cardOffer TDCashCard tocustomer"Anythingelse I canhelpwith?"DiscussTD alertswith acustomerTryansweringcall in anew wayThank yourcustomerfor bankingwith TDHelpsomeonelog intoOLBThank acustomerfor tenurewith TDUsecustomer'sname 3timesAnswer aquestionin the chat

Sleepless Knights Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Customer's name 3 times
  2. Refer 3 CX's to use mobile deposits
  3. Try answering call in a new way
  4. Thank your customer for banking with TD
  5. Make an empathy statement
  6. Leave + Return on-time for lunch
  7. Ask customer about the weather
  8. Turn angry caller into happy caller
  9. Discuss TD ASAP with caller
  10. Ask "What is your favorite movie"
  11. Ask if you can help CX log into OLB
  12. Tell 3 CX's we are here 24/7
  13. Give colleague a compliment
  14. Make your customer laugh
  15. Send TD appreciate E-card
  16. Offer TD Cash Card to customer
  17. "Anything else I can help with?"
  18. Discuss TD alerts with a customer
  19. Try answering call in a new way
  20. Thank your customer for banking with TD
  21. Help someone log into OLB
  22. Thank a customer for tenure with TD
  23. Use customer's name 3 times
  24. Answer a question in the chat