Turn angrycaller intohappycallerAsk "Whatis yourfavoritemovie"Offer TDCashCard tocustomerTryansweringcall in anew wayTell 3CX's weare here24/7Make anempathystatementTryansweringcall in anew wayAsk if youcan helpCX loginto OLBLeave +Returnon-timefor lunchAskcustomerabout theweatherThank yourcustomerfor bankingwith TDUsecustomer'sname 3timesRefer 3CX's touse mobiledepositsUseCustomer'sname 3timesThank acustomerfor tenurewith TDThank yourcustomerfor bankingwith TDMake yourcustomerlaughDiscussTD ASAPwith callerAnswer aquestionin the chatHelpsomeonelog intoOLBGivecolleague acompliment"Anythingelse I canhelpwith?"DiscussTD alertswith acustomerSend TDappreciateE-cardTurn angrycaller intohappycallerAsk "Whatis yourfavoritemovie"Offer TDCashCard tocustomerTryansweringcall in anew wayTell 3CX's weare here24/7Make anempathystatementTryansweringcall in anew wayAsk if youcan helpCX loginto OLBLeave +Returnon-timefor lunchAskcustomerabout theweatherThank yourcustomerfor bankingwith TDUsecustomer'sname 3timesRefer 3CX's touse mobiledepositsUseCustomer'sname 3timesThank acustomerfor tenurewith TDThank yourcustomerfor bankingwith TDMake yourcustomerlaughDiscussTD ASAPwith callerAnswer aquestionin the chatHelpsomeonelog intoOLBGivecolleague acompliment"Anythingelse I canhelpwith?"DiscussTD alertswith acustomerSend TDappreciateE-card

Sleepless Knights Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn angry caller into happy caller
  2. Ask "What is your favorite movie"
  3. Offer TD Cash Card to customer
  4. Try answering call in a new way
  5. Tell 3 CX's we are here 24/7
  6. Make an empathy statement
  7. Try answering call in a new way
  8. Ask if you can help CX log into OLB
  9. Leave + Return on-time for lunch
  10. Ask customer about the weather
  11. Thank your customer for banking with TD
  12. Use customer's name 3 times
  13. Refer 3 CX's to use mobile deposits
  14. Use Customer's name 3 times
  15. Thank a customer for tenure with TD
  16. Thank your customer for banking with TD
  17. Make your customer laugh
  18. Discuss TD ASAP with caller
  19. Answer a question in the chat
  20. Help someone log into OLB
  21. Give colleague a compliment
  22. "Anything else I can help with?"
  23. Discuss TD alerts with a customer
  24. Send TD appreciate E-card