Answer a question in the chat Leave + Return on-time for lunch Refer 3 CX's to use mobile deposits Discuss TD alerts with a customer Ask if you can help CX log into OLB Turn angry caller into happy caller Thank your customer for banking with TD Ask customer about the weather Send TD appreciate E-card Help someone log into OLB Try answering call in a new way Use customer's name 3 times Thank a customer for tenure with TD Ask "What is your favorite movie" "Anything else I can help with?" Try answering call in a new way Use Customer's name 3 times Tell 3 CX's we are here 24/7 Give colleague a compliment Make an empathy statement Discuss TD ASAP with caller Make your customer laugh Offer TD Cash Card to customer Thank your customer for banking with TD Answer a question in the chat Leave + Return on-time for lunch Refer 3 CX's to use mobile deposits Discuss TD alerts with a customer Ask if you can help CX log into OLB Turn angry caller into happy caller Thank your customer for banking with TD Ask customer about the weather Send TD appreciate E-card Help someone log into OLB Try answering call in a new way Use customer's name 3 times Thank a customer for tenure with TD Ask "What is your favorite movie" "Anything else I can help with?" Try answering call in a new way Use Customer's name 3 times Tell 3 CX's we are here 24/7 Give colleague a compliment Make an empathy statement Discuss TD ASAP with caller Make your customer laugh Offer TD Cash Card to customer Thank your customer for banking with TD
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Answer a question in the chat
Leave + Return on-time for lunch
Refer 3 CX's to use mobile deposits
Discuss TD alerts with a customer
Ask if you can help CX log into OLB
Turn angry caller into happy caller
Thank your customer for banking with TD
Ask customer about the weather
Send TD appreciate E-card
Help someone log into OLB
Try answering call in a new way
Use customer's name 3 times
Thank a customer for tenure with TD
Ask "What is your favorite movie"
"Anything else I can help with?"
Try answering call in a new way
Use Customer's name 3 times
Tell 3 CX's we are here 24/7
Give colleague a compliment
Make an empathy statement
Discuss TD ASAP with caller
Make your customer laugh
Offer TD Cash Card to customer
Thank your customer for banking with TD