DiscussTD ASAPwith callerOffer TDCashCard tocustomerTryansweringcall in anew wayUseCustomer'sname 3timesDiscussTD alertswith acustomerAsk "Whatis yourfavoritemovie"Refer 3CX's touse mobiledepositsThank yourcustomerfor bankingwith TDTryansweringcall in anew wayGivecolleague acomplimentHelpsomeonelog intoOLBMake anempathystatementTurn angrycaller intohappycallerMake yourcustomerlaughTell 3CX's weare here24/7Ask if youcan helpCX loginto OLBUsecustomer'sname 3timesLeave +Returnon-timefor lunchAnswer aquestionin the chatSend TDappreciateE-cardThank yourcustomerfor bankingwith TD"Anythingelse I canhelpwith?"Askcustomerabout theweatherThank acustomerfor tenurewith TDDiscussTD ASAPwith callerOffer TDCashCard tocustomerTryansweringcall in anew wayUseCustomer'sname 3timesDiscussTD alertswith acustomerAsk "Whatis yourfavoritemovie"Refer 3CX's touse mobiledepositsThank yourcustomerfor bankingwith TDTryansweringcall in anew wayGivecolleague acomplimentHelpsomeonelog intoOLBMake anempathystatementTurn angrycaller intohappycallerMake yourcustomerlaughTell 3CX's weare here24/7Ask if youcan helpCX loginto OLBUsecustomer'sname 3timesLeave +Returnon-timefor lunchAnswer aquestionin the chatSend TDappreciateE-cardThank yourcustomerfor bankingwith TD"Anythingelse I canhelpwith?"Askcustomerabout theweatherThank acustomerfor tenurewith TD

Sleepless Knights Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discuss TD ASAP with caller
  2. Offer TD Cash Card to customer
  3. Try answering call in a new way
  4. Use Customer's name 3 times
  5. Discuss TD alerts with a customer
  6. Ask "What is your favorite movie"
  7. Refer 3 CX's to use mobile deposits
  8. Thank your customer for banking with TD
  9. Try answering call in a new way
  10. Give colleague a compliment
  11. Help someone log into OLB
  12. Make an empathy statement
  13. Turn angry caller into happy caller
  14. Make your customer laugh
  15. Tell 3 CX's we are here 24/7
  16. Ask if you can help CX log into OLB
  17. Use customer's name 3 times
  18. Leave + Return on-time for lunch
  19. Answer a question in the chat
  20. Send TD appreciate E-card
  21. Thank your customer for banking with TD
  22. "Anything else I can help with?"
  23. Ask customer about the weather
  24. Thank a customer for tenure with TD