Logged in 5 Minutes Prior toShift Received 4 Fuzzies in a Week 100% Attendance 2 Weeks 1 Approved Gemba Idea 60 Contacts in a Day RAP Score of +95% till end of theWeek Successfully De- escalated 3 Contacts Have completed all the curriculums No CCFs in 2 Weeks Received 7 Fuzzies in a Week Avg.CHT of 5 Min. for a day 200 Contacts in a Week Delighted a customer (Share CD Contact ID) No Missed Followups No Repeat Contact for a week Scored 100% in 2 Quizzes Logged in 5 Minutes Prior toShift Received 4 Fuzzies in a Week 100% Attendance 2 Weeks 1 Approved Gemba Idea 60 Contacts in a Day RAP Score of +95% till end of theWeek Successfully De- escalated 3 Contacts Have completed all the curriculums No CCFs in 2 Weeks Received 7 Fuzzies in a Week Avg.CHT of 5 Min. for a day 200 Contacts in a Week Delighted a customer (Share CD Contact ID) No Missed Followups No Repeat Contact for a week Scored 100% in 2 Quizzes
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
P-Logged in 5 Minutes Prior toShift
E-Received 4 Fuzzies in a Week
C-100% Attendance 2 Weeks
Y-1 Approved Gemba Idea
P-60 Contacts in a Day
P-RAP Score of +95% till end of theWeek
E-Successfully De-escalated 3 Contacts
E-Have completed all the curriculums
E-No CCFs in 2 Weeks
C-Received 7 Fuzzies in a Week
Y-Avg.CHT of 5 Min. for a day
Y-200 Contacts in a Week
Y-Delighted a customer (Share CD Contact ID)
P-No Missed Followups
C-No Repeat Contact for a week
C-Scored 100% in 2 Quizzes