Delighted a customer (Share CD Contact ID) 60 Contacts in a Day 200 Contacts in a Week RAP Score of +95% till end of theWeek No Missed Followups Successfully De- escalated 3 Contacts No Repeat Contact for a week Received 4 Fuzzies in a Week Logged in 5 Minutes Prior toShift Received 7 Fuzzies in a Week Scored 100% in 2 Quizzes 100% Attendance 2 Weeks Have completed all the curriculums Avg.CHT of 5 Min. for a day 1 Approved Gemba Idea No CCFs in 2 Weeks Delighted a customer (Share CD Contact ID) 60 Contacts in a Day 200 Contacts in a Week RAP Score of +95% till end of theWeek No Missed Followups Successfully De- escalated 3 Contacts No Repeat Contact for a week Received 4 Fuzzies in a Week Logged in 5 Minutes Prior toShift Received 7 Fuzzies in a Week Scored 100% in 2 Quizzes 100% Attendance 2 Weeks Have completed all the curriculums Avg.CHT of 5 Min. for a day 1 Approved Gemba Idea No CCFs in 2 Weeks
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Y-Delighted a customer (Share CD Contact ID)
P-60 Contacts in a Day
Y-200 Contacts in a Week
P-RAP Score of +95% till end of theWeek
P-No Missed Followups
E-Successfully De-escalated 3 Contacts
C-No Repeat Contact for a week
E-Received 4 Fuzzies in a Week
P-Logged in 5 Minutes Prior toShift
C-Received 7 Fuzzies in a Week
C-Scored 100% in 2 Quizzes
C-100% Attendance 2 Weeks
E-Have completed all the curriculums
Y-Avg.CHT of 5 Min. for a day
Y-1 Approved Gemba Idea
E-No CCFs in 2 Weeks