60 Contacts in a Day No Repeat Contact for a week RAP Score of +95% till end of theWeek Have completed all the curriculums Scored 100% in 2 Quizzes Delighted a customer (Share CD Contact ID) 1 Approved Gemba Idea Received 7 Fuzzies in a Week 100% Attendance 2 Weeks No Missed Followups Logged in 5 Minutes Prior toShift Received 4 Fuzzies in a Week 200 Contacts in a Week Successfully De- escalated 3 Contacts Avg.CHT of 5 Min. for a day No CCFs in 2 Weeks 60 Contacts in a Day No Repeat Contact for a week RAP Score of +95% till end of theWeek Have completed all the curriculums Scored 100% in 2 Quizzes Delighted a customer (Share CD Contact ID) 1 Approved Gemba Idea Received 7 Fuzzies in a Week 100% Attendance 2 Weeks No Missed Followups Logged in 5 Minutes Prior toShift Received 4 Fuzzies in a Week 200 Contacts in a Week Successfully De- escalated 3 Contacts Avg.CHT of 5 Min. for a day No CCFs in 2 Weeks
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
P-60 Contacts in a Day
C-No Repeat Contact for a week
P-RAP Score of +95% till end of theWeek
E-Have completed all the curriculums
C-Scored 100% in 2 Quizzes
Y-Delighted a customer (Share CD Contact ID)
Y-1 Approved Gemba Idea
C-Received 7 Fuzzies in a Week
C-100% Attendance 2 Weeks
P-No Missed Followups
P-Logged in 5 Minutes Prior toShift
E-Received 4 Fuzzies in a Week
Y-200 Contacts in a Week
E-Successfully De-escalated 3 Contacts
Y-Avg.CHT of 5 Min. for a day
E-No CCFs in 2 Weeks