Small Talk (Date & Time) Folio call Restaurant Dispute Bottle of water adjustment Mop Call Ran a Clientline search Take more than 30 calls in one day 3rd party MOP Parking Adjustment No show Dispute Called the bank to release auth hold Rate Dispute Closed out a folio up Sent an approval request to the hotel WOH Call Used please and thank you throughout the call Helping a team member with a question Ran a journal report Taking more than 45 calls in a day De- escalating an angry guest Taking a Grid 2 Call Auth hold call Taking a Grid 5/6 call Sent more than 3 folios on 1 call Giving praise to a team member for a great call Small Talk (Date & Time) Folio call Restaurant Dispute Bottle of water adjustment Mop Call Ran a Clientline search Take more than 30 calls in one day 3rd party MOP Parking Adjustment No show Dispute Called the bank to release auth hold Rate Dispute Closed out a folio up Sent an approval request to the hotel WOH Call Used please and thank you throughout the call Helping a team member with a question Ran a journal report Taking more than 45 calls in a day De- escalating an angry guest Taking a Grid 2 Call Auth hold call Taking a Grid 5/6 call Sent more than 3 folios on 1 call Giving praise to a team member for a great call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Small Talk
(Date & Time)
Folio call
Restaurant Dispute
Bottle of water adjustment
Mop Call
Ran a Clientline search
Take more than 30 calls in one day
3rd party MOP
Parking Adjustment
No show Dispute
Called the bank to release auth hold
Rate Dispute
Closed out a folio up
Sent an approval request to the hotel
WOH Call
Used please and thank you throughout the call
Helping a team member with a question
Ran a journal report
Taking more than 45 calls in a day
De-escalating an angry guest
Taking a Grid 2 Call
Auth hold call
Taking a Grid 5/6 call
Sent more than 3 folios on 1 call
Giving praise to a team member for a great call