Layered account question transfer workitem to new queue Open Case Remove G1/G2 APOS EFT 990-T question "Almost there" Receive call from Retirements Receive call from SPS Read notes in XTRAC Call from MMK rep Receive call from ISR Call SSG HD Receive call from RM/FC Remove Q1 Review Stop check Call out to client Agent Bot Reference Use FDOT History Attach PDF/image to XTRAC "Happy Friday!" Client lives in NH Verify a check Close a case Layered account question transfer workitem to new queue Open Case Remove G1/G2 APOS EFT 990-T question "Almost there" Receive call from Retirements Receive call from SPS Read notes in XTRAC Call from MMK rep Receive call from ISR Call SSG HD Receive call from RM/FC Remove Q1 Review Stop check Call out to client Agent Bot Reference Use FDOT History Attach PDF/image to XTRAC "Happy Friday!" Client lives in NH Verify a check Close a case
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Layered account question
O-transfer workitem to new queue
N-Open Case
B-Remove G1/G2
N-APOS EFT
G-990-T question
O-"Almost there"
B-Receive call from Retirements
G-Receive call from SPS
O-Read notes in XTRAC
N-Call from MMK rep
I-Receive call from ISR
G-Call SSG HD
I-Receive call from RM/FC
O-Remove Q1
N-Review Stop check
I-Call out to client
I-Agent Bot
Reference
G-Use FDOT
History
B-Attach PDF/image to XTRAC
B-"Happy Friday!"
O-Client lives in NH
G-Verify a check
I-Close a case