ProfessionalismBeGenuineOfferOptionsActiveListeningEmpathyProvideSolutionsAccountablePositiveToneFree!MirrorthePaceKnowledgeableBuildRapportProfessionalismBeGenuineOfferOptionsActiveListeningEmpathyProvideSolutionsAccountablePositiveToneFree!MirrorthePaceKnowledgeableBuildRapport

Exceptional Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Professionalism
  2. Be Genuine
  3. Offer Options
  4. Active Listening
  5. Empathy
  6. Provide Solutions
  7. Accountable
  8. Positive Tone
  9. Free!
  10. Mirror the Pace
  11. Knowledgeable
  12. Build Rapport