KnowledgeableBeGenuineMirrorthePaceActiveListeningOfferOptionsBuildRapportPositiveToneFree!ProfessionalismEmpathyAccountableProvideSolutionsKnowledgeableBeGenuineMirrorthePaceActiveListeningOfferOptionsBuildRapportPositiveToneFree!ProfessionalismEmpathyAccountableProvideSolutions

Exceptional Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledgeable
  2. Be Genuine
  3. Mirror the Pace
  4. Active Listening
  5. Offer Options
  6. Build Rapport
  7. Positive Tone
  8. Free!
  9. Professionalism
  10. Empathy
  11. Accountable
  12. Provide Solutions