PositiveToneAccountableProvideSolutionsActiveListeningMirrorthePaceBeGenuineBuildRapportOfferOptionsProfessionalismKnowledgeableFree!EmpathyPositiveToneAccountableProvideSolutionsActiveListeningMirrorthePaceBeGenuineBuildRapportOfferOptionsProfessionalismKnowledgeableFree!Empathy

Exceptional Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive Tone
  2. Accountable
  3. Provide Solutions
  4. Active Listening
  5. Mirror the Pace
  6. Be Genuine
  7. Build Rapport
  8. Offer Options
  9. Professionalism
  10. Knowledgeable
  11. Free!
  12. Empathy